Manage Resumaker Ai

How to cancel resumaker AI and protect your consumer rights in singapore

What resumaker AI is and why you might cancel

Resumaker AI is an AI-powered SaaS platform that helps you create professional resumes and cover letters using pre-built templates and automated editing tools. The service is designed for job applicants who want to save time on document creation and access career tips in one place.

Core features and subscription plans

Resumaker AI offers three main subscription tiers: a 7-day Standard Plan, a 3-month Professional Plan, and a 6-month Expert Plan. All plans include unlimited resume and cover letter downloads, spell-checking, career advice, and access to premium templates. The service operates under Barcelona-based terms of service, though your cancellation rights in Singapore are governed by the Consumer Protection (Fair Trading) Act.

Many users discover that they don't need ongoing access after their initial job search ends, or they find competitor tools more intuitive. Whether your reason is budget, feature misalignment, or simply moving on, Stopee has helped thousands of consumers cancel similar services cleanly and on schedule.

Common reasons to cancel

You might decide to cancel Resumaker AI if you've landed a job and no longer need resume templates, if you prefer free alternatives like Canva or built-in Microsoft Word templates, if the pricing doesn't align with your budget, or if you're unsatisfied with the quality of AI-generated suggestions. Whatever your reason, understanding your cancellation window and refund entitlements protects you from unwanted charges.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, including SaaS subscriptions like Resumaker AI.

Right of withdrawal and the 14-day rule

Under Singapore consumer law, you normally have a 14-day cooling-off period after purchase to withdraw from a contract, provided you have not begun consuming the digital content. However, Resumaker AI's terms state that if you consent to begin using the service during the 14-day trial, you forfeit your right of withdrawal. This is a deliberate trap many users miss: accepting trial access costs you your refund eligibility. Stopee strongly advises reviewing this clause before your first login.

When refunds must be issued

Resumaker AI claims all sales are final except in limited cases such as failure to deliver the promised service. Singapore's Consumer Protection (Fair Trading) Act supersedes these broad "no refund" clauses if the service is faulty, not as described, or fails to meet the quality you can reasonably expect. If Resumaker AI fails to deliver working AI tools or templates as promised, you have grounds to request a refund directly from the company or escalate to the Competition and Consumer Commission of Singapore (CCCS).

Escalation pathway in singapore

If Resumaker AI refuses your refund claim or ignores your cancellation request, contact the CCCS (www.cccs.gov.sg) or call 1800 6100 135. The CCCS handles consumer complaints and can compel the company to honour your statutory rights. Keep all email correspondence and screenshots of your account and billing statements as evidence.

How to cancel resumaker AI step-by-step

Cancellation methods vary depending on how you subscribed, and timing is critical to avoid unwanted charges.

Cancel through the resumaker AI website

1. Log in to your Resumaker AI account at resumaker.ai using your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it via the confirmation email.
2. Navigate to your account settings or subscription management section (usually found in a menu labeled "Account," "Billing," or "Settings").
   • Look for a link or button labeled "Manage subscription" or "Billing details."
3. Locate your active subscription and click the option to cancel or downgrade.
   • You may be offered discounts or alternative plans; ignore these if you're certain you want to cancel.
4. Confirm your cancellation request by clicking the final confirmation button.
   • Pro tip: Screenshot the confirmation page and note the cancellation reference number if provided.
5. Verify via email that Resumaker AI has sent you a cancellation confirmation within 24 hours.
   • Check your spam folder in case the confirmation lands there.
   • Warning: If you don't receive written confirmation within 48 hours, contact support@resumaker.ai immediately to confirm the cancellation was processed.

Important timing: Resumaker AI's terms require you to cancel at least 7 days before the end of your current billing cycle for the cancellation to take effect immediately. If your billing date is 15 January, you must submit your cancellation by 8 January. Cancellations submitted after this window take effect at the next billing cycle.

Cancel via email

1. Send an email to support@resumaker.ai with the subject line "Cancellation Request - [Your Email Address]."
   • Keep your message brief and direct: "I wish to cancel my Resumaker AI subscription effective immediately" or "effective at the end of my current billing period on [date]."
2. Include your full name, email address on file, and the email linked to your Resumaker AI account.
   • Add any order or subscription ID if visible in your account or past emails.
3. State your preferred cancellation date clearly:
   • "Cancel at end of current billing period" (preferred for refund protection), or
   • "Cancel immediately" (if you want access to stop now).
4. Send the email at least 7 days before your next billing date to ensure the cancellation takes effect before renewal.
   • Stopee recommends sending this email via registered or tracked email so you have proof of delivery.
5. Wait for a written response confirming cancellation within 48 hours.
   • If support does not respond, follow up with a second email referencing your original request.
   • Warning: Silence from support does not mean cancellation is approved; keep pushing until you receive explicit confirmation.

Cancel if you subscribed via apple app store

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Resumaker AI app itself; you must manage the subscription through the App Store.
2. Tap your profile icon in the top right corner and select "Subscriptions."
   • You'll see all active subscriptions linked to your Apple ID.
3. Find Resumaker AI in the list and tap it.
   • The app will show your current plan, renewal date, and billing amount.
4. Tap "Cancel Subscription" and confirm when prompted.
   • Apple will ask if you want to keep your access until the end of your current period; select yes to avoid losing access mid-cycle.
5. Verify that the subscription status changes to "Expires on [date]" instead of "Renews."
   • Pro tip: Take a screenshot of the cancellation confirmation screen as proof.

Cancel if you subscribed via google play

1. Open Google Play on your Android device or visit play.google.com on a web browser.
   • If using a browser, log in with the Google account linked to your Android device.
2. Navigate to "Subscriptions" in the main menu (usually under "Account" or "Payments").
   • You'll see all active subscriptions.
3. Tap or click on Resumaker AI and select "Cancel subscription."
   • Google will ask for a cancellation reason; you can select any option that applies.
4. Confirm the cancellation and note the date your subscription expires.
   • Your access will continue until that date, and no renewal charge will apply.
5. Check your email for a Google Play cancellation confirmation within 24 hours.
   • Warning: Google's confirmation email is easy to miss; search for it directly in your inbox or spam folder.

Refund eligibility and how to claim

Refunds are not guaranteed, but you have stronger rights than Resumaker AI's terms suggest.

When you qualify for a refund

Resumaker AI advertises a 14-day money-back guarantee, but this only applies if you have not accepted digital content within the 14-day trial period. If you've logged in and used templates or tools, the company may refuse the refund. However, under Singapore's Consumer Protection (Fair Trading) Act, you can still claim a refund if the service is faulty, does not work as described, or is of unacceptable quality.

Common refund scenarios that succeed:

• The AI templates or spell-checker produce poor-quality output unfit for job applications.
• Cover letter generation repeatedly crashes or fails to save.
• The service charges you after you cancelled and you did not receive access.
• Resumaker AI fails to deliver features listed in its plan description.

How to request a refund

1. Send an email to support@resumaker.ai with the subject "Refund Request - [Your Subscription Date]."
   • Include your full name, email on file, and the dates of your subscription.
2. Explain why you believe you qualify for a refund using clear, factual language.
   • Example: "The resume templates did not function correctly, and the AI cover letter tool repeatedly failed to save my work. This prevented me from using the service as promised."
3. Attach screenshots or video evidence of the fault if possible.
   • Stopee advises documenting faults in real time; take screenshots showing error messages or failed operations.
4. State the refund amount you seek (typically your most recent payment).
   • Reference the original transaction date and amount from your bank statement.
5. Set a deadline for response (typically 10 business days) and inform Resumaker AI that you will escalate to the CCCS if they do not respond.
   • Pro tip: This language often accelerates responses.
6. Wait for a response or escalate to CCCS if support ignores your request (see "Your consumer rights under Singapore law" above).
   • Keep all correspondence and send your CCCS complaint with email threads attached.

Pricing and billing cycles in singapore

Understanding what you're paying helps you time your cancellation correctly and spot unexpected charges.

Current resumaker AI plans and pricing

Important notes on singapore billing

Resumaker AI prices are displayed in US dollars (USD), so your actual charge in Singapore dollars (SGD) depends on the USD-SGD exchange rate at the time of billing. Your bank or credit card provider may apply their own conversion fees on top. Check your bank statement within 48 hours of purchase to confirm the exact SGD amount charged; if it exceeds the advertised USD price by more than 5%, contact your bank and Resumaker AI to dispute the difference.

GST or other local taxes may apply depending on how Resumaker AI classifies the service under Singapore tax law. The quoted prices above do not include taxes; your final invoice will show the tax amount separately.

What happens after you cancel

Cancellation is not instant, and understanding the post-cancellation timeline prevents confusion and ensures you don't lose access unexpectedly.

Access during your final billing period

Once you cancel, you retain full access to Resumaker AI until the end of your current billing cycle. If your billing cycle ends on 31 January and you cancel on 15 January, you can still use all templates, downloads, and tools until 31 January. After 31 January, your account will be locked and you'll need to resubscribe to regain access.

What happens to your data and account

Your account, saved resumes, cover letters, and profile information remain stored on Resumaker AI's servers after cancellation. You can log in and download your documents before the final access date. If you want Resumaker AI to delete your account and all associated data entirely, send a separate request to support@resumaker.ai asking for complete account deletion under the Singapore Personal Data Protection Act (PDPA). The company must respond within 30 days and delete your data unless it has legal grounds to retain it.

Pro tip: Export and save all your resume and cover letter files to your computer before your final access date expires, just in case you need them later for reference or alternative platforms.

Common mistakes to avoid when cancelling

Cancellation seems simple, but small oversights cost you money or access to your work.

Mistake 1: assuming app cancellation cancels your subscription

Deleting the Resumaker AI app from your phone does not cancel your subscription. Your billing cycle continues, and renewal charges will appear on your next billing date. You must cancel through the app store (Apple or Google) or the Resumaker AI website. Stopping at the app deletion step leaves you vulnerable to unexpected charges.

Mistake 2: missing the 7-day cancellation window

Resumaker AI requires cancellation notices at least 7 days before your billing date. If your renewal date is 20 January and you cancel on 18 January, the cancellation may not process in time, and you'll be charged for the next cycle. Always calculate your 7-day window and cancel early to be safe. Stopee recommends setting a calendar reminder 10 days before your billing date as a buffer.

Mistake 3: not saving proof of cancellation

If Resumaker AI renews your subscription after you cancelled, you'll have no way to prove you requested cancellation unless you have written confirmation. Always screenshot your cancellation confirmation or save the confirmation email. If a dispute arises with your bank, these documents are your only leverage.

Mistake 4: assuming the 14-day trial refund applies after using the service

The 14-day money-back guarantee is void the moment you log in and use premium features. Don't delay cancellation if you're unsure; cancel within the first few days of your trial before you "accept" the digital content. Once you've downloaded templates or generated cover letters, the refund window closes.

Mistake 5: ignoring your bank statement after cancellation

Check your bank or credit card statement 5 to 7 days after your final access date to confirm no renewal charge appears. If a charge does appear after cancellation, contact your bank immediately to dispute it and provide your cancellation confirmation email as evidence. Time limits apply to refund disputes, so act within 30 days.

Resumaker AI cancellation checklist

Use this checklist to ensure you cancel cleanly and protect yourself from post-cancellation surprises.

• Identify your subscription method: website account, Apple App Store, or Google Play.
• Calculate your billing renewal date and count back 7 days to set your cancellation deadline.
• Log into your Resumaker AI account and download or export all your resumes, cover letters, and saved documents.
• Submit your cancellation request (via website, email, or app store) at least 7 days before renewal.
• Save the cancellation confirmation email or screenshot the app store cancellation screen.
• Wait 24 to 48 hours and confirm you've received written cancellation confirmation from Resumaker AI or the app store.
• Check your email spam folder for confirmation if it doesn't arrive in your inbox.
• Verify your account settings show "Expires on [date]" instead of "Renews on [date]."
• Note your final access date and plan to download final copies of your work before that date.
• Check your bank statement 7 days after your final access date to confirm no renewal charge appears.
• If a renewal charge appears, contact your bank and Resumaker AI within 30 days to dispute.
• If you're entitled to a refund and Resumaker AI refuses, gather all evidence and file a complaint with the CCCS (www.cccs.gov.sg).

The final word on cancelling resumaker AI

Cancelling Resumaker AI is straightforward once you know the 7-day rule, understand your refund rights under Singapore law, and avoid the common traps outlined above. Whether you subscribed via the website or an app store, the principles remain the same: cancel early, get written confirmation, save proof, and verify your bank statement after the cancellation takes effect.

You are protected by Singapore's Consumer Protection (Fair Trading) Act, not just Resumaker AI's terms. If the service is faulty, not as described, or the company ignores your cancellation request, escalate to the CCCS. Stopee has helped thousands of consumers cancel AI tools, SaaS platforms, and subscription services across Singapore by empowering them to know their rights and follow clear, sequential steps. Take control of your subscriptions today, and if you face any resistance, reach out to your nearest consumer authority or visit Stopee for step-by-step guides tailored to your situation.

Contact information and regulatory resources

Resumaker AI support and address

Resumaker AI's stated operational address per its terms of service is located in Barcelona, Spain. The company's privacy-protected domain registration routes through Iceland, though this is not an active operational office. Your primary contact method for cancellation is email: support@resumaker.ai. For escalation, address formal complaints to the registered address in Barcelona referenced in their terms of service, or escalate through Singapore's consumer protection channel (CCCS).

Singapore consumer authority contact

Competition and Consumer Commission of Singapore (CCCS)

• Website: www.cccs.gov.sg
• Telephone: 1800 6100 135 (toll-free)
• Email: contact@cccs.gov.sg
• Physical address: 55 Newton Road, Singapore 209214

File a complaint with the CCCS if Resumaker AI refuses your cancellation request, ignores your refund claim, or fails to respond to your emails within 10 business days. Bring all documentation: subscription confirmation, cancellation request emails, proof of payment, and any correspondence with Resumaker AI support.