Manage Resumehelp

How to cancel resumehelp in singapore: step-by-step guide and your refund rights

What is resumehelp and how does it work

Resumehelp is a subscription-based resume and cover letter creation platform that helps job seekers build professional documents without starting from scratch. The service delivers customizable templates, writing assistance, formatting tools, and step-by-step guidance through a web application and mobile apps available on the Apple App Store and Google Play Store.

Most Resumehelp subscriptions auto-renew on a set schedule, meaning charges continue until you actively cancel. If you subscribed through the web, Resumehelp bills you directly. If you subscribed via an app store, Apple or Google handles the billing, and you must cancel through their platform, not Resumehelp itself.

How resumehelp charges you

Resumehelp offers multiple pricing tiers designed to fit different job-search timelines. Charges appear either as direct debits (web purchases) or through your app store payment method. The service converts USD pricing to your local currency at prevailing exchange rates for Singapore customers.

Why you might want to cancel

Common reasons to cancel include: you've completed your resume and no longer need the tools, the subscription auto-renewed without your awareness, you found a cheaper alternative, or you're unsatisfied with the template quality or customer support. Whatever your reason, Stopee understands the frustration of unwanted charges, and this guide walks you through cancellation and refund options step by step.

Resumehelp pricing and plans

Understanding your plan helps you identify which cancellation method applies to you and whether you're eligible for a refund. Below is the current pricing available to Singapore customers.

Plan options and costs

Note: Singapore customers see prices converted to SGD at real-time exchange rates. A trial at US$2.90 may appear as roughly SGD $3.90 depending on the current USD-SGD rate.

Currency and payment methods

Resumehelp prices in USD but accepts payments from Singapore through your credit card, debit card, or app store account. No Singapore-specific SGD billing option exists, so exchange rate fluctuations may apply. Keep your receipt for reference when requesting refunds.

How to cancel resumehelp on the web

If you subscribed directly through Resumehelp's website, follow these steps to cancel your account and stop future charges. The process typically takes 5 minutes.

Step-by-step web cancellation

1. Open your web browser and visit the Resumehelp website.
   • Sign in with your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to your account settings.
   • Click on your profile icon or username in the top-right corner.
   • Select "My Account" or "Settings" (exact wording varies by site version).
3. Locate the subscription or billing section.
   • Look for tabs labeled "Subscription," "Billing," "Plans," or "Manage Subscription."
   • This area displays your current plan, next renewal date, and payment method.
4. Submit your cancellation request.
   • Click the "Cancel Subscription" or "Cancel Plan" button.
   • Alternatively, use the email form or live chat option if cancellation buttons are unavailable.
   • Pro tip: Use live chat if available - you'll receive immediate confirmation and a reference number.
5. Confirm your cancellation in the pop-up dialog.
   • Resumehelp may ask why you're cancelling (feedback is optional).
   • Read the fine print carefully - it will confirm your access end date.
   • Click "Yes, cancel" or the final confirmation button.
6. Save your confirmation email.
   • Resumehelp sends a confirmation within minutes.
   • This email includes your cancellation date and any refund eligibility information.
   • Warning: Do not delete this email - you'll need it if disputes arise.

What happens after web cancellation

Your subscription stops auto-renewing immediately, but you retain access to all paid features until the end of your current billing cycle. If you paid for a monthly subscription on 15 September and cancelled on 20 September, you keep access until 15 October. No refund is issued for unused time unless you cancel within 14 days of purchase.

How to cancel resumehelp via app stores

If you subscribed through Apple's App Store or Google Play, you cannot cancel through Resumehelp itself - the app store controls your subscription. Follow the correct app store process to stop charges and remain in control.

Cancel on apple app store

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • Tap or click your profile icon in the top-right corner (usually your avatar or initials).
2. Select "Subscriptions."
   • You'll see all active subscriptions linked to your Apple ID.
3. Find and tap "Resumehelp."
   • Scroll through the list if Resumehelp isn't immediately visible.
4. Tap "Cancel Subscription" or the red "Edit" button.
   • Apple displays your renewal date and next charge amount.
   • Pro tip: Cancel one day before renewal to avoid the next charge.
5. Confirm the cancellation.
   • Tap "Confirm" when prompted.
   • Apple sends a confirmation email within seconds.
6. Verify cancellation in your email.
   • Check your inbox for the subject "Apple confirmation" or similar.
   • This proves you cancelled before the next renewal date.

Cancel on google play

1. Open the Google Play Store app or visit play.google.com in your browser.
   • Sign in with your Google account if prompted.
2. Tap your profile icon in the top-right corner.
   • On mobile, it appears as a circular avatar or initials badge.
   • On desktop, it's usually a profile menu in the top-right.
3. Select "Payments and subscriptions."
   • Then tap or click "Subscriptions."
4. Tap "Resumehelp" from the list.
   • You'll see the subscription status, next renewal date, and payment method.
5. Tap "Cancel subscription."
   • Google displays a summary of what you're cancelling.
   • Warning: Google may offer discounts or retention offers - ignore these and proceed with cancellation if you're certain.
6. Confirm your cancellation.
   • Tap "Yes, cancel" or the final confirmation button.
   • Google sends an immediate confirmation email.

Important app store cancellation notes

Neither Apple nor Google allows Resumehelp to cancel subscriptions on your behalf - you control this entirely. Cancellation through either app store stops future charges but does not cut access immediately. You retain full access until your current billing period ends. Resumehelp cannot issue refunds for app store purchases; refund requests go through Apple or Google only.

Will you receive a refund from resumehelp

Refund eligibility depends on when you cancel and where you purchased. Stopee advocates for consumer rights, and Singapore law protects you in specific circumstances - understand your options.

Refunds for direct (web) purchases

• Within 14 days of purchase: You qualify for a full refund. This is Resumehelp's standard consumer policy and aligns with Singapore's Consumer Protection (Fair Trading) Act.
• After 14 days: Resumehelp may consider refunds for unused portions at their discretion. You must contact their support team to request one; no automatic refund is issued.
• Pro tip: If you cancel within 14 days, mention the date of purchase in your refund request email - Resumehelp processes these quickly.

Refunds for app store purchases

Apple and Google handle all refunds for app-based subscriptions, not Resumehelp. You must request refunds directly through the app store:

• Apple App Store: Visit reportaproblem.apple.com, select the Resumehelp charge, and request a refund. Apple typically responds within 24 hours.
• Google Play: Open the Google Play app, go to "Payments and subscriptions," find the transaction, and select "Report a problem." Google processes these within 48 hours.
• Typical refund window: Both stores allow refunds within 48 hours of purchase for most subscriptions.

Warning: App stores enforce strict refund windows - missing the 48-hour deadline often results in denial. Request immediately if you've charged in error.

How to contact resumehelp for refund disputes

If direct cancellation and app store processes fail, contact Resumehelp support to escalate:

• Use the email form in your "My Account" settings, or
• Start a live chat from the settings page, or
• Send a registered mail to the address provided in the final section of this guide (RBK Global GmbH, Switzerland).

In your message, include your order number, purchase date, cancellation date, and a clear statement of why you believe you deserve a refund. Registered mail creates a paper trail if the company refuses.

Your consumer rights in singapore and escalation options

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you from unfair subscription practices. Stopee urges you to know these rights before accepting a "no refund" response.

What the CPFTA covers

Under Singapore law, traders cannot use misleading or unfair practices, including:

• Auto-renewal clauses that are not clearly disclosed before purchase.
• Cancellation processes that are deliberately hidden or made harder than subscribing.
• False claims about refund policies (e.g., "no refunds ever" when law allows them).
• Charging your card without consent or continued subscription confirmation.

If Resumehelp engaged in any of these practices, you have grounds to escalate.

Escalation steps if resumehelp refuses your refund

1. Document everything.
   • Save all emails, confirmation screenshots, and transaction records.
   • Note the exact date you cancelled and the response from Resumehelp.
2. Send a formal complaint letter to Resumehelp.
   • Use registered mail to the Switzerland address (see final section).
   • State your claim clearly: "I cancelled within 14 days and qualify for a full refund under Singapore consumer law."
   • Include copies (not originals) of evidence.
   • Request a response within 14 days.
3. Contact the Consumers Association of Singapore (CASE).
   • Visit case.org.sg or call 6100 0315.
   • File a complaint if Resumehelp fails to respond or refuses your claim.
   • CASE mediates disputes and can pressure the company to comply with consumer law.
4. Escalate to the Competition and Consumer Commission of Singapore (CCCS) if CASE mediation fails.
   • Visit cccs.gov.sg for formal complaint procedures.
   • The CCCS can investigate unfair trading practices and levy penalties.

Pro tip: Most companies respond promptly once they receive formal complaints via registered mail or through CASE. A refund is often faster than court proceedings.

What happens after you cancel resumehelp

Cancellation creates confusion for many - you'll want clarity on what access you lose and when, and whether your data disappears. Stopee breaks this down clearly.

Your access after cancellation

Cancellation does not cut your access immediately. You retain full access to resume templates, editing tools, and your saved documents until the end of your current billing period. If your next renewal date is 30 October and you cancel on 15 October, you access Resumehelp fully through 29 October. On 30 October at 00:00, your access ends and you cannot log in.

This grace period gives you time to export or download your completed resume before losing access.

Your account and resume files

Cancelling your subscription does not delete your account or resume files by default. Your account remains in Resumehelp's system, and your resumes are stored in your account folder. You can log in to retrieve them even after access expires, though you cannot edit or use advanced formatting tools post-cancellation.

Pro tip: Export your resume as a PDF immediately after cancelling, before your access ends. Right-click in the resume editor and select "Export" or "Download as PDF." This ensures you have a local backup permanently.

If you want to delete your account entirely

Cancelling a subscription is different from deleting your account. To fully remove yourself from Resumehelp's system (data deletion), you must request account deletion separately. Access your settings, look for a "Delete Account" or "Privacy" option, and submit a deletion request. Resumehelp typically processes these within 30 days.

Common mistakes to avoid when cancelling

Cancellation frustrates many users because small errors cost money and time. You deserve a smooth process, so Stopee highlights the pitfalls that trap others.

Mistake 1: cancelling the app instead of the subscription

Deleting the Resumehelp app from your phone does NOT cancel your subscription. The app is just the tool; the subscription is the recurring charge. Charges continue even with the app deleted. Always cancel through your app store settings, not by uninstalling.

Mistake 2: missing the 14-day refund window

The window closes fast. If you purchase on 1 October, you must cancel by 14 October 23:59 to qualify for a full refund. After that, refunds are discretionary. Set a phone reminder two days after purchase so you don't forget.

Mistake 3: cancelling on the app store but forgetting the web account

If you created a web account and also installed the mobile app, you may have two separate subscriptions. Cancelling one does not cancel the other. Check both platforms and cancel both if you subscribed to both.

Mistake 4: not saving your confirmation email

Email confirmations vanish from inboxes. Forward your cancellation confirmation to a backup email account or save it as a PDF. You'll need this proof if disputes arise with your bank or credit card company.

Mistake 5: assuming the trial is free forever

The 14-day trial at US$2.90 auto-renews to US$24.90 on day 15 unless you cancel beforehand. Set a phone alarm for day 13 to cancel if you don't want to continue.

Resumehelp cancellation checklist

Use this checklist to confirm you've completed cancellation correctly and minimised the risk of surprise charges.

How stopee helps you cancel with confidence

Resumehelp cancellations should not leave you stressed or uncertain. Stopee exists to guide you through every step, flag hidden traps, and back you up with consumer law expertise. Our guides cover Resumehelp and thousands of other subscriptions, and Stopee has helped thousands of consumers cancel unwanted services, recover refunds, and take control of their subscriptions.

Visit stopee.com today to explore guides for other services you subscribe to, use our checklist tool to track all your recurring charges, and access our live support if you hit obstacles with Resumehelp or any other provider. Stopee puts you in control - not the company.

Mailing address for registered complaints

If you need to escalate a refund dispute or cancellation complaint beyond email support, send a registered letter to:

RBK Global GmbH
(Resumehelp parent company)
Switzerland address on file

Alternatively, check your original purchase invoice or Resumehelp's legal footer for the USA mailing address. Send your complaint by registered mail (recorded delivery) so you have proof of sending. Include:

• Your full name and account email address
• Order number and original purchase date
• Cancellation date and confirmation number
• A clear statement of what you're claiming (e.g., "Full refund - cancellation within 14 days")
• Copies of supporting evidence (not originals)

Request a response within 14 days. If you receive no reply or a denial, escalate to CASE or the CCCS using the contact details in the consumer rights section above.

Stopee empowers Singapore consumers to cancel, reclaim refunds, and hold companies accountable. Follow this guide, save your evidence, and remember: your rights are stronger than you think.