Manage Rocket Resume

How to cancel rocket resume: your step-by-step guide for singapore users

What is rocket resume and why you might want to cancel

Rocket Resume is a subscription-based resume-building service that helps you create, format, and polish professional CVs using pre-built templates and AI-powered writing prompts. The platform delivers everything as a software-as-a-service (SaaS) product, with access available through both web browsers and mobile app stores.

Whether you have landed a job, completed your resume elsewhere, or simply want to explore other tools, cancelling your subscription is straightforward once you know where to look. At Stopee, we understand that subscription management can feel frustrating, so we are here to walk you through every step with clarity and practical guidance.

Core features and what you get

Rocket Resume offers customizable resume templates, content suggestions for each job title and industry, and export functionality to common formats like PDF and Word. Access to these premium features typically continues until the end of your current billing cycle, even after you submit a cancellation request.

Where you might have subscribed

You may have signed up directly on Rocket Resume's website, or through the Apple App Store, Google Play Store, or Huawei AppGallery. The cancellation method you use depends entirely on where your subscription is managed, which is why Stopee recommends checking your billing records first.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Rocket Resume. Understanding these rights empowers you to cancel confidently and dispute unfair charges.

What the law guarantees

The Consumer Protection (Fair Trading) Act requires online service providers to be transparent about charges, billing cycles, and cancellation terms. You have the right to cancel a subscription without penalty, provided you follow the company's stated cancellation process. If Rocket Resume misleads you about billing frequency or makes cancellation deliberately difficult, that violates consumer law.

Trial period protection

If you signed up for Rocket Resume's 14-day free trial, you are entitled to cancel before the trial expires without being charged. The company must make this cancellation option clearly visible in your account. If you are charged despite cancelling within the trial window, you can request a full refund under fair trading principles.

Dispute escalation in singapore

If Rocket Resume refuses to cancel your subscription or continues charging you after cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). These authorities take subscription disputes seriously and can compel refunds on your behalf.

Methods to cancel rocket resume

You have four primary paths to cancel your subscription, each suited to different situations. Stopee recommends starting with your web account if you subscribed directly, or your app store account if you signed up via Apple, Google, or Huawei.

Cancel through the rocket resume website

This is the fastest and most verifiable method if you created your account on Rocket Resume's own platform. The entire process takes about 3 minutes and you will receive immediate confirmation.

1. Open your web browser and navigate to the Rocket Resume login page.
2. Enter your registered email address and password to access your account.
   • If you have forgotten your password, click "Forgot Password" and check your email for a reset link.
3. Once logged in, locate your account menu (usually in the top-right corner) and select "Account Settings" or "Profile Settings".
4. Look for "Subscription" or "Billing" in the left-hand navigation menu and click it.
   • This section displays your current plan, renewal date, and payment method.
5. Find the "Cancel Plan" or "Cancel Subscription" button and click it.
6. Read any retention offers or survey questions, then confirm your cancellation when prompted.
   • The company may ask why you are leaving; this feedback helps them improve, but you can skip it.
7. You will see a confirmation message. Pro tip: screenshot this confirmation or save the reference number provided.
8. Your account access will continue until the end of your current billing cycle, after which you lose access to premium features.

Cancel via email

Email cancellation is ideal if you prefer written proof or if the website method does not work. Keep a copy of everything you send.

1. Draft a new email from your registered email address (the one linked to your Rocket Resume account).
2. Address it to support@rocket-resume.com with the subject line "Subscription Cancellation Request".
3. Include the following details:
   • Your full name
   • Your registered email address
   • Your account ID or username (if available)
   • Your subscription plan name and renewal date
   • A clear, one-sentence cancellation request: "I request to cancel my Rocket Resume subscription effective immediately."
4. Send the email and do not delete it.
5. Check your inbox for a reply within 24 to 48 hours (Monday to Friday, Singapore time).
6. If you do not receive confirmation within 3 business days, send a follow-up email or use the phone method below.

Cancel via phone

Speaking to a representative over the phone offers immediate feedback and allows you to ask clarifying questions. Note that Rocket Resume's support line operates on Central Standard Time (CST), not Singapore time, so plan your call accordingly.

1. Call +1-613-416-8568 during these hours (converted to Singapore time, SGT):
   • Monday to Friday: 10 PM SGT to 10 AM SGT the next day (8 AM to 8 PM CST)
   • Saturday and Sunday: 2 AM SGT to 6 AM SGT (12 PM to 4 PM CST)
2. When the representative answers, state clearly: "I would like to cancel my Rocket Resume subscription."
3. Provide your registered email address, subscription plan, and account details.
4. Listen as the representative confirms your cancellation and provides a reference number.
5. Pro tip: write down the name of the representative, the date, time, and reference number on a notepad immediately after the call.
6. Ask the representative to send a confirmation email to your registered address within 1 business day.

Cancel through app store subscriptions

If you subscribed via Apple, Google Play, or Huawei AppGallery, you must cancel through those platforms, not through Rocket Resume's website. The website cancellation will not affect store-managed subscriptions.

Apple App Store (iPhone, iPad, Mac):

1. Open the App Store app on your Apple device.
2. Tap your profile picture in the top-right corner, then tap "Account".
3. Tap "Subscriptions".
4. Find "Rocket Resume" and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
6. You will see a cancellation date in red; access ends on this date.

Google Play Store (Android):

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner, then tap "Manage subscriptions".
3. Select "Rocket Resume" from the list.
4. Tap "Cancel subscription" and follow the prompts to confirm.
5. Your subscription will end on the renewal date shown, and you will not be charged again.

Huawei AppGallery (Huawei devices):

1. Open the AppGallery app.
2. Tap "Me" in the bottom-right corner.
3. Tap "Settings" and then "Subscription Center".
4. Find "Rocket Resume" and tap it.
5. Tap "Unsubscribe" and confirm the cancellation.

What happens after you cancel

Once you submit your cancellation request, several things occur automatically. Understanding this timeline helps you prepare for the transition and ensures you do not miss important access windows.

Immediate access and billing timeline

Your cancellation takes effect immediately, but you retain access to all premium features until the end of your current billing cycle. This grace period is built into most subscription services and protects your investment in the service you have already paid for.

If you paid SGD 6.98 for a monthly plan and cancelled on day 10 of your cycle, you can use Rocket Resume until day 30 (or whenever your 30-day cycle ends). After that date, your account downgrades to free features only (if available) or you lose access entirely.

Automatic renewal stops

Cancelling prevents future charges. Once your billing cycle ends, Rocket Resume will not attempt to renew your subscription, and no new charge will appear on your payment method. This is true for website, email, phone, and app store cancellations.

Warning: if you see a charge after your cycle ends, contact support immediately with your cancellation confirmation number. This may indicate a system error or a failed cancellation.

Your account and data

Cancellation does not automatically delete your account or the resumes you have created. Your documents and profile typically remain stored for 12 months (or as stated in Rocket Resume's terms) in case you want to reactivate or export your work.

If you want your data deleted before that window, you must request it explicitly when you cancel. Send an email to support@rocket-resume.com with the subject "Data Deletion Request" and include your full name and email address. Ask for written confirmation once deletion is complete.

Will you receive a refund?

Refunds depend on when you cancel and the circumstances of your purchase. Stopee breaks this down into two scenarios that cover most cancellation situations.

Trial period refunds (within 14 days)

Rocket Resume offers a 14-day free trial for new users. If you cancel before the trial expires, you should not be charged at all. If your card was charged during the trial period despite cancelling, you are entitled to a full refund under consumer protection law.

Contact support with your cancellation date and the charge date. If support refuses the refund, escalate to CASE with proof of your cancellation request.

Paid subscription refunds (after trial ends)

Once your trial ends and you are on a paid plan, refunds are considered case-by-case and are not guaranteed for mid-cycle cancellations. Rocket Resume does not typically offer prorated refunds, meaning if you cancel on day 15 of a 30-day cycle, you do not receive a refund for the remaining 15 days.

However, if you were charged twice, charged after cancellation, or experienced a technical error, you can request a refund. Email support@rocket-resume.com with supporting evidence (screenshots of charges, cancellation confirmation, billing statements) and a clear explanation.

Refund timelines typically range from 5 to 10 business days once approved. Check your bank statement to confirm the credit.

Pricing plans and what you are paying for

Rocket Resume offers tiered pricing to suit different budgets and usage needs. Knowing your plan details helps you understand what you are paying for and whether it is worth continuing.

Available subscription plans

Pro tip: if you are unsure which plan you are on, log into your account settings and check the "Subscription" or "Billing" section. Your renewal date and plan name will be displayed clearly.

Important pricing notes for singapore users

Pricing for Rocket Resume in Singapore may vary depending on whether you subscribed via the website, Apple App Store, Google Play, or Huawei AppGallery. App store versions sometimes include additional platform fees, which is why the same plan might cost slightly different amounts across different channels.

Always check your most recent billing statement to confirm your exact plan and price. Stopee recommends screenshotting your subscription details before you cancel, so you have proof of what you paid.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you have had trouble with the company before. Here are the traps most people fall into, and how to sidestep them entirely.

Mistake 1: cancelling through the wrong channel

The most frequent error is trying to cancel via the website when your subscription is managed by an app store, or vice versa. Your cancellation will fail silently, and you will keep getting charged.

Before you cancel, check your bank statement or credit card bill. If the charge shows "Apple", "Google", or "Huawei", you must cancel through that app store. If it shows "Rocket Resume" or the company name directly, use the website method.

Mistake 2: relying on verbal promises without written confirmation

A support representative might say "your subscription is cancelled", but without written confirmation, you have no proof if a charge appears later. Always request and save an email confirmation with a reference number.

Mistake 3: not cancelling before the trial ends

Rocket Resume's 14-day trial window is tight. If you plan not to use the service after the trial, set a phone reminder for day 12 and cancel immediately. Waiting until day 15 means the trial has expired and you may be charged without a refund option.

Mistake 4: assuming access ends immediately after cancellation

Many people cancel and expect to lose access right away. In reality, you keep access until the end of your billing cycle. If you have only a few days of access left and you have not downloaded or exported your resumes, do that before the cycle ends.

Mistake 5: not checking for hidden auto-renewal in app stores

Some app store subscriptions have renewal reminders that are easy to miss. After you cancel through the app store, revisit the subscription section a few days later to confirm the cancellation went through and the renewal date no longer appears.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and your account is secure. Stopee recommends saving this page and checking off each item as you go.

Customer reviews and user experiences

Understanding what other Singapore users have experienced with Rocket Resume helps you decide whether cancellation is the right move and what to expect during the process.

What users praise

Rocket Resume users typically appreciate the speed of resume creation, the quality of templates, and the AI-powered content suggestions. Many job seekers report landing interviews within weeks of using the service. Users also note that the cancellation process is straightforward when you know where to look.

Common frustrations

Some users find the subscription cost unnecessary after they have built their first resume, since the platform is less useful once your CV is complete. Others report confusion about cancelling app store subscriptions, leading to unwanted charges. A few users mention that customer support response times vary, especially for Singapore-based users dealing with US-based support hours.

Stopee user insights

At Stopee, we track cancellation patterns across thousands of subscription services. Rocket Resume scores 4.5 out of 5 for cancellation clarity, which is above average. Most users who struggle do so because they cancell through the wrong channel, not because the company blocks cancellation. This tells us the service is reasonably transparent, but education is key.

Reasons to keep or cancel your rocket resume subscription

Before you finalize your cancellation, pause and consider whether the service still serves your goals. This table compares the pros and cons to help you make an informed decision.

Contact information and mailing address

If you need to reach Rocket Resume for cancellation, complaints, or data requests, use the contact methods below. For escalation in Singapore, Stopee recommends involving CASE or the CCCS if the company does not respond within 5 business days.

Rocket resume support channels

Email: support@rocket-resume.com

Phone: +1-613-416-8568 (Monday to Friday 8 AM to 8 PM CST, Saturday and Sunday 12 PM to 4 PM CST)

Mailing address (for certified mail or formal disputes): Addr & Associates LLC, Madison, Alabama, United States

When you write or call, reference your email address, subscription plan, and the date you submitted your cancellation request.

Singapore consumer protection authorities

If Rocket Resume does not respond or refuses to cancel your subscription, escalate your complaint:

Consumers Association of Singapore (CASE): Visit case.org.sg or call 1800-6-24-6800. They mediate disputes and can compel refunds if the company is at fault.

Competition and Consumer Commission of Singapore (CCCS): File a complaint at cccs.gov.sg if you believe Rocket Resume has breached the Consumer Protection (Fair Trading) Act.

Final thoughts: you are in control

Cancelling Rocket Resume is a straightforward process once you follow the right steps. You have multiple methods (website, email, phone, app store), clear consumer rights under Singapore law, and escalation options if the company resists. Do not let confusion or inertia keep you paying for a service you no longer use.

Stopee has helped thousands of consumers navigate subscription cancellations with confidence and clarity. Whether you are cancelling Rocket Resume, a resume writing service, or any other subscription, the principles remain the same: know where you subscribed, use the matching cancellation method, save your confirmation, and follow up if anything seems wrong.

Take action today. Log into your account, follow the steps outlined in this guide, and reclaim your peace of mind. Stopee is here to empower you every step of the way.