Manage Rocket Lawyer

How to cancel rocket lawyer in singapore and reclaim your money

What rocket lawyer is and why you might want to leave

Rocket Lawyer is a subscription-based online legal service that lets you access templates, create legal documents, and consult with qualified lawyers - all through a web platform or mobile app. The service targets individuals and small businesses in Singapore who need affordable legal assistance without hiring a traditional law firm.

You might find yourself wanting to cancel for several reasons: the service doesn't fit your needs anymore, you prefer working with a local lawyer, or you've realised the subscription costs are higher than you initially expected. Whatever your reason, Stopee is here to guide you through the cancellation process clearly and efficiently.

Key features included in rocket lawyer plans

Most Rocket Lawyer subscriptions include unlimited legal document templates, Rocket Copilot (an AI-powered legal assistant), Ask a Legal Pro (asynchronous advice), Document Defense, e-signature capability, and business registration services. These features are useful if you use them regularly, but they can feel wasteful if your legal needs have diminished.

Rocket lawyer pricing and plans in singapore

Rocket Lawyer charges in USD, but your card will convert to SGD at your bank's rate plus any payment processor fees. Here's what you're paying for:

Exchange rates fluctuate daily, so your actual SGD charge may differ from these estimates. Always check your credit card statement to confirm the exact amount charged.

Why annual plans cost more upfront but less per month

Rocket Lawyer encourages you to commit annually by offering a lower per-month rate when you pay upfront. The monthly option gives you flexibility, but you'll pay more overall if you keep the subscription for a full year. This pricing structure is standard in the SaaS industry, but it makes cancellation within the first weeks particularly important.

Your consumer rights when cancelling rocket lawyer in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services remotely, including online subscriptions. Understanding these rights is your strongest lever when dealing with Rocket Lawyer.

The 14-day statutory cancellation window

You have the right to cancel Rocket Lawyer within 14 days of purchase and receive a refund, as long as you haven't significantly used the service. This is not a company policy - it's a legal right under Singapore consumer law. Rocket Lawyer must honour this period regardless of what their terms of service say.

If you've already used the service, Rocket Lawyer may deduct a reasonable fee for the days you accessed it, but they cannot refuse the cancellation itself. This is your safety net if you sign up and immediately regret the decision.

Refunds after the 14-day window

Once you're past 14 days, your refund options narrow considerably. Rocket Lawyer's terms state they will not refund annual plans after 30 days, and they will not refund services you've already used or accessed. However, if Rocket Lawyer has failed to deliver the service as advertised or has billed you in error, you still have grounds to request a refund or contact the Consumers Association of Singapore (CASE) for help.

Most importantly, you retain the right to stop future auto-renewals at any point. Cancellation prevents your next billing charge, even if you forfeited the refund for past payments.

How to cancel rocket lawyer: step-by-step for each platform

Your cancellation route depends on where you originally subscribed. Stopee breaks this down to prevent you hitting a dead end.

If you subscribed directly via rocket lawyer's website

This is the simplest cancellation path. You control the entire process through your account settings.

1. Visit rocketlawyer.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset it via the email link.
2. Navigate to your Account Settings or My Account.
   • Look for a link or menu option labelled "Account Settings," "Billing," or "Subscription."
   • This is typically found in the top-right corner under your profile menu.
3. Find your active subscription and select "Cancel subscription" or "Manage subscription."
   • Rocket Lawyer will display your current plan, billing date, and next renewal amount.
   • Review this information carefully - make sure you're cancelling the correct subscription if you have multiple active plans.
4. Read and confirm the cancellation notice.
   • Rocket Lawyer will remind you that access continues until the end of your paid billing period.
   • You may be offered a discount to keep the subscription; decline if you're certain you want to cancel.
5. Click "Confirm cancellation" or "Cancel my subscription."
   • Rocket Lawyer will send a confirmation email to your registered address within minutes.
6. Save the confirmation email for your records.
   • This email is proof of cancellation if you ever need to dispute a future charge.
   • Stopee recommends keeping this for at least 6 months.

Pro tip: Rocket Lawyer's auto-renewal system is highly automated. If you do not receive a confirmation email within 15 minutes, log back into your account and verify the subscription status. If it still shows "Active," contact Rocket Lawyer support immediately and reference this article.

If you subscribed via apple app store (iOS)

App Store subscriptions are managed separately from Rocket Lawyer's website. You must cancel through Apple, not through Rocket Lawyer.

1. Open the App Store app on your iPhone or iPad.
   • Do not open the Rocket Lawyer app - the cancellation option is not there.
2. Tap the account icon (profile picture) in the top-right corner.
   • This opens your Apple ID menu.
3. Select "Subscriptions."
   • You'll see a list of all active and expired subscriptions linked to your Apple ID.
4. Find "Rocket Lawyer" and tap it.
   • Verify the plan name and next billing date.
5. Tap "Cancel subscription" or the red "Remove" button.
   • Apple will ask you to confirm and may offer a retention discount.
   • Select "Confirm cancellation."
6. Keep the cancellation confirmation.
   • Apple sends a confirmation email immediately; save this.
   • Your access continues until the end of the current billing period.

Warning: Contacting Rocket Lawyer support to cancel an App Store subscription will not work - Apple and Rocket Lawyer operate separate billing systems. You must use the App Store method above.

If you subscribed via google play (Android)

Google Play subscriptions follow a similar process to Apple, with some minor differences in the interface.

1. Open Google Play on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select "Manage subscriptions" or "Payments and subscriptions."
   • The exact wording varies by Android version.
3. Locate "Rocket Lawyer" in the list.
   • Tap it to view plan details and the next billing date.
4. Tap "Cancel subscription."
   • Google will ask for a cancellation reason; you can skip this.
   • Confirm the cancellation.
5. Check your email for a confirmation from Google Play.
   • This arrives within a few minutes and includes your subscription end date.
6. Document the confirmation for your records.
   • You'll need this if any charges appear after cancellation.

Pro tip: If you updated your payment method recently, verify that the cancellation is fully processed. Sometimes Google Play allows a grace period if a payment fails, which can delay the official cancellation date. Log back into Google Play within 2 days to confirm the subscription now shows as "Cancelled."

If you cannot cancel online - contacting rocket lawyer support

If the self-service method fails, you have the right to cancel by contacting Rocket Lawyer directly. This is slower but still legitimate.

1. Gather your account details.
   • Note your email address, subscription plan name, and account creation date.
2. Visit Rocket Lawyer's support page or in-app help chat.
   • Look for "Contact us," "Help," or a chat icon in your account area.
3. Request cancellation in writing.
   • Use a message or email to submit the request - this creates a written record.
   • State: "I request immediate cancellation of my Rocket Lawyer subscription effective today. Please confirm cancellation and provide the subscription end date."
4. Wait for a response.
   • Rocket Lawyer typically responds within 24 to 48 business hours.
5. Save the confirmation email.
   • Do not assume cancellation is complete until you receive written confirmation.

Stopee advises against relying solely on chat support for cancellation - always ask for a confirmation email. Chat messages can be lost or misinterpreted, and you need proof of your request.

What happens immediately after you cancel rocket lawyer

Cancellation stops future charges, but your access doesn't vanish immediately. Understanding the transition period prevents confusion and helps you plan your next steps.

Your access after cancellation

When you cancel Rocket Lawyer, your premium access continues until the end of your current billing period - not the moment you click "confirm." This is standard practice for subscription services.

For example, if you cancel on 10 February and your renewal date is 25 February, you retain full access until 24 February at 11:59 PM. After that time, your account downgrades to a free tier (if available) or loses access entirely.

This grace period gives you time to export documents, save important information, or use the service one last time before losing access.

Auto-renewal stops immediately

Even though your access continues until period end, auto-renewal stops as soon as cancellation is processed. You will not be charged for a new billing cycle, regardless of whether you cancel on day 1 or day 30 of your subscription.

Check your confirmation email for the exact date your access will end. Mark this date on your calendar so you're not surprised when the service stops working.

Will you get a refund from rocket lawyer?

Refunds are the most contentious part of cancelling Rocket Lawyer. Stopee's approach is always to maximise what you can recover, so let's break this down by timeline.

Refunds within the first 14 days (your statutory right)

You are entitled to a full refund if you cancel within 14 days of your initial purchase, as long as you haven't substantially used the service. This right comes from Singapore's Consumer Protection (Fair Trading) Act, not from Rocket Lawyer's generosity.

If Rocket Lawyer refuses this refund, you can escalate to the Consumers Association of Singapore (CASE), which has successfully resolved subscription disputes involving refunds within the statutory window.

Pro tip: When requesting your 14-day refund, include the phrase "statutory right under the Consumer Protection (Fair Trading) Act" in your cancellation message. This signals that you understand the law and are unlikely to be dismissed with a boilerplate "refunds not available" response.

Refunds between days 15 and 30

Rocket Lawyer's terms allow refund requests up to 30 days after purchase, but only for unused or minimally used services. At this stage, you'll need to make a compelling case to the support team.

Document why you're requesting the refund: service defects, misleading features, health issues that prevent you using the service, or a changed circumstance. Vague requests ("I changed my mind") are unlikely to succeed.

Refunds after 30 days

Once you're past 30 days, refunds for annual plans are exceptionally rare under Rocket Lawyer's standard policy. However, you retain two leverage points:

• Billing errors: If Rocket Lawyer charged you twice, charged an incorrect amount, or failed to apply a discount code, demand a refund immediately. This is a clear-cut case.
• Service failure: If Rocket Lawyer's platform was unavailable for extended periods, documents didn't save correctly, or legal advice was demonstrably poor, document the failure and request a partial refund. Be specific - dates, times, and screenshots matter.

If Rocket Lawyer declines, you can file a complaint with CASE or your credit card company. Chargebacks are a last resort but remain available if the company acts unfairly.

Common mistakes when cancelling rocket lawyer

Cancelling a subscription sounds simple, but small errors can leave you paying for months longer than intended. Let's protect you from the traps that catch other customers.

Mistake 1: cancelling the wrong subscription

If you've ever upgraded mid-cycle or held multiple plans, your account may show more than one active subscription. Cancelling the wrong one leaves your original plan charging automatically.

What to do: Before confirming cancellation, take a screenshot of your subscription panel showing the exact plan name, price, and renewal date. Cross-reference this with your most recent billing email from Rocket Lawyer. Cancel only the subscription you intend to stop.

Mistake 2: not saving your confirmation

The biggest mistake Stopee sees is customers cancelling successfully but failing to keep the confirmation email. Weeks later, when a surprise charge appears, they have no proof they ever cancelled.

What to do: Immediately after cancelling, forward the confirmation email to yourself with the subject "Rocket Lawyer Cancellation - [Your Name]" and save it in a dedicated folder. Keep this for at least one year.

Mistake 3: assuming immediate access loss

Some customers cancel and then panic, thinking they've lost access before their paid period ends. They immediately try to reinstate the subscription, accidentally extending it.

What to do: Once you cancel, you retain access until the end of your current billing cycle (as stated in your confirmation email). Use the service guilt-free during this window - you've paid for it. Don't panic and don't resubscribe.

Mistake 4: ignoring the difference between platforms

Customers who subscribed via the App Store sometimes contact Rocket Lawyer support requesting cancellation, expecting it to work. It won't - Apple manages App Store subscriptions independently. This creates confusion and potential failed cancellations.

What to do: Identify where you signed up. Check your first email from Rocket Lawyer - it mentions whether you subscribed via their website, Apple, or Google. Match the cancellation method to the platform. Stopee recommends using the platform's native method (Apple for iOS, Google for Android, website for web) whenever possible.

Mistake 5: not checking auto-renewal status days later

The confirmation email says you've cancelled, but technical glitches happen. A small percentage of cancellations don't fully process, and your subscription silently renews.

What to do: Three days after you cancel, log back into your Rocket Lawyer account (or the App Store / Google Play) and verify the subscription shows as "Cancelled" or has completely disappeared from your list. If it still shows "Active," contact support immediately with the original cancellation confirmation.

Checklist: before and after you cancel

Use this checklist to ensure a smooth cancellation and to avoid surprises later.

How stopee helps you cancel subscriptions in singapore

Cancelling Rocket Lawyer is straightforward once you know the right path. Stopee (stopee.com) has helped thousands of consumers cancel unwanted subscriptions, negotiate refunds, and understand their consumer rights.

Whether you're fighting for a 14-day statutory refund or simply want to prevent auto-renewal, our guides walk you through each step. Stopee combines practical instructions with consumer law guidance, ensuring you never feel trapped by a subscription again.

If Rocket Lawyer disputes your refund or refuses to cancel, Stopee's resources on escalating to CASE and filing credit card chargebacks are your next line of defence. You're not stuck - you have rights, and Stopee makes sure you use them.

Where to send formal cancellation requests to rocket lawyer

If you need to send a formal written cancellation letter, use these addresses for correspondence. This creates a paper trail and shows intent if you later need to dispute a charge.

Primary contact address

Rocket Lawyer Legal Services
Singapore registered office
(Visit rocketlawyer.com or contact support to obtain the current Singapore-based legal correspondence address.)

Alternatively, use Rocket Lawyer's in-app support chat or email form to send a cancellation request. Request a confirmation email for your records.

Email support option

Most users find email support faster. Log into your account, navigate to Help or Contact Us, and submit a cancellation request in writing. Include the phrase: "I hereby request cancellation of my Rocket Lawyer subscription, effective immediately. Please confirm receipt and provide the final billing date."

Stopee reminds you to keep a copy of any email you send and the response you receive. These documents are your proof of cancellation if any future billing issues arise.

You have the power to cancel, reclaim your access to legal tools on your own terms, and move forward with confidence. Stopee is here every step of the way.