Manage Runway

How to cancel runway: a singapore user's complete guide to reclaiming your credits and access

What runway is and why you might need to cancel

Runway is a cloud-based creative platform that puts AI-powered video editing, motion graphics, and content generation directly into your hands. Whether you are an individual creator, small team, or professional, you access these tools via web, iOS app, or Android app, paying either through monthly subscriptions or one-time credit purchases.

In Singapore, most users subscribe through the App Store or Google Play, with pricing in SGD. You might cancel because your creative needs have shifted, your budget constraints have tightened, or you simply discovered the tool was not the right fit for your workflow. Whatever your reason, Stopee is here to walk you through every step-and protect your rights along the way.

Who uses runway

Runway attracts solo creators, production teams, marketing agencies, and content creators who rely on fast AI-driven editing and generation. The platform scales with you: basic users enjoy standard features, while professionals unlock unlimited processing power and priority support on higher tiers.

Why cancelling matters

Cancelling stops recurring charges immediately (or at cycle end) and prevents surprise renewals. If you purchased through the App Store or Google Play, understanding the platform-specific cancellation process is critical-Runway itself cannot cancel Apple or Google subscriptions on your behalf, which catches many users off guard.

Your cancellation options explained by platform

Your cancellation method depends entirely on where you purchased: directly from Runway's web platform, Apple's App Store, or Google Play. Each path follows different rules and timelines.

Cancel a web-based (direct) runway subscription

If you signed up and pay directly through Runway's website (app.runwayml.com), you control cancellation from start to finish.

1. Open app.runwayml.com in your browser and log in with your account credentials.
2. Navigate to Settings (usually found in the top-right menu or account dropdown).
3. Select the Billing tab or Billing section.
4. Locate your active subscription plan and click Cancel plan or similar text.
5. Review the cancellation summary (Runway typically shows what you are losing and when your access ends).
6. Click Continue to cancel to proceed to the final confirmation step.
7. Complete any Stripe payment gateway prompts (you may be asked to confirm identity or review the cancellation terms).
8. Click Cancel subscription and confirm the action-look for a final confirmation button or email confirmation.
9. Check your email immediately after; Runway should send a cancellation confirmation receipt.

Pro tip: Before you hit cancel, export any projects you want to keep. Runway gives you access until the end of your paid billing cycle, so you have time to download your work, but do not rely on cloud storage alone.

Cancel an iOS app store subscription

If you subscribed through Apple's App Store on your iPhone or iPad, Apple handles both the subscription and any refunds-Runway cannot cancel it for you.

1. Open the Settings app on your iOS device.
2. Tap your name at the top (Apple ID profile section).
3. Select Subscriptions.
4. Find and tap Runway in your active subscriptions list.
5. Tap Cancel Subscription.
6. Select your reason for cancellation (Apple asks this for feedback).
7. Confirm the cancellation when prompted.
8. Check your email for Apple's confirmation receipt-this is your proof of cancellation.

Warning: Runway has no visibility into App Store cancellations. If you have a billing dispute or want a refund, contact Apple directly, not Runway. Stopee recommends screenshotting your cancellation confirmation and keeping it in a safe folder for 6 months.

Cancel a google play subscription

Android users who subscribed via Google Play follow a similar path, with Google managing the entire lifecycle.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top-right corner).
3. Select Payments and subscriptions or Manage my subscriptions (exact wording varies by device version).
4. Tap Subscriptions.
5. Find Runway and tap it.
6. Tap Cancel subscription.
7. Select a reason for cancellation (optional feedback for Google).
8. Confirm cancellation in the final prompt.
9. Watch for a confirmation email from Google Play within minutes.

Pro tip: Google Play typically allows refunds within 48 hours of purchase for paid plans. If you subscribed recently and decide the service is not for you, request a refund immediately through the Play Store app-do not wait.

What happens after you cancel runway

Understanding your access timeline and data fate after cancellation prevents panic and regret.

Access and service continuity

When you cancel, your access does not stop immediately. You retain full functionality until the end of your current billing cycle. If you cancel on day 5 of a 30-day cycle, you edit, export, and generate until day 30. After the cycle ends, your account converts to a free or limited-access tier (depending on Runway's current free offering).

This grace period is a feature, not a bug: Runway gives you time to rescue critical projects and export your work before losing premium features.

Billing and renewal stops

Cancelling prevents any future charges. Your next billing date will not trigger a renewal. However, cancellation does not generate a prorated refund for unused days in your current cycle. If you paid SGD 49.98 on day 1 of a 30-day month and cancel on day 10, you will not see SGD 33.32 back in your account. Runway's terms state that plan purchases are generally non-refundable unless specific exceptions apply.

Your projects, credits, and data

Your projects and any remaining generation credits remain in your account after cancellation. However, whether you can still access them depends on Runway's data retention policies and whether you retain a free tier. Stopee strongly recommends exporting all critical projects, design files, and video exports before your cycle ends. If you have unused generation credits, keep them documented (screenshot the credit balance)-you may reference them in a refund request.

Refund eligibility and how to request one in singapore

Runway's refund policy is discretionary, which means the company decides case-by-case. However, Singapore's Consumer Protection (Fair Trading) Act gives you additional leverage.

Runway's stated refund policy

Runway states that refunds are granted at its sole discretion and are not guaranteed. Web-based purchases are generally non-refundable under the platform's terms. However, the company does consider refunds in specific situations:

• Plans purchased or renewed within the last 30 days and unused or nearly unused.
• Mistaken or duplicate plan selections.
• Significant unused generation credits at cancellation.
• Technical failures that prevent you from using the service.

App Store and Google Play purchases follow different rules. Runway cannot issue refunds for those; you must request a refund directly from Apple or Google within their refund windows (typically 14-48 hours).

How to request a refund from runway

If you purchased directly and believe you qualify for a refund, contact Runway's support team within 30 days of purchase or cancellation. Include your account email, subscription dates, and a clear reason (e.g., "purchased by mistake," "account unused," "critical technical issue"). Stopee advises being specific: vague requests get slower responses.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. If Runway misrepresented features or access rights, or if the service failed to deliver advertised functionality, you may have grounds for a refund or compensation beyond Runway's stated policy. The Consumers Association of Singapore (CASE) can escalate complaints if Runway refuses to engage.

Stopee recommends keeping all screenshots, emails, and transaction records. If Runway denies a refund and you believe the denial violates your consumer rights, lodge a complaint with CASE-they have authority to mediate and investigate unfair trading practices.

Runway pricing plans in singapore

Runway offers tiered subscription pricing in SGD via the App Store and direct web purchases. Understanding your plan helps you weigh the cost-benefit before cancelling and ensures you understand what you are paying for.

Annual plans offer savings of roughly 15-17% versus month-to-month billing. However, if you are unsure whether Runway fits your workflow, start monthly and upgrade only after 2-3 months of active use. Stopee sees many users lock into annual plans too early and regret it when their needs shift.

Common mistakes people make when cancelling runway

Cancellation is straightforward, but small oversights can leave you with unwanted charges, lost data, or unresolved refund requests.

Forgetting to cancel on the correct platform

The most frequent error: you signed up via the App Store but try to cancel on the Runway website, or vice versa. Cancelling in the wrong place leaves your App Store or Google Play subscription active and renewing. Stopee recommends checking your email receipts to confirm where your subscription lives, then cancel on that exact platform. If your first email receipt says "Apple," go to Settings > Subscriptions on iOS. If it says "Runway," log into app.runwayml.com.

Cancelling too close to renewal without planning ahead

If you cancel on day 28 of a 30-day cycle, you have only 2 days to export projects. If you have large video files or many assets, download them immediately after cancelling. Runway will not nag you, but access disappears the moment the cycle ends.

Assuming you will get an automatic refund

Runway does not refund automatically. Cancelling stops future charges but does not reverse past ones. If you expect a refund, file the request within 30 days. The sooner you contact support, the faster they investigate.

Not documenting your credits or account state

If you have unused generation credits and want them refunded or applied elsewhere, screenshot your account dashboard showing the credit balance before you lose access. Support will ask for proof.

When to keep your runway subscription and when to cancel

Sometimes the answer is not to cancel at all. Here is when each choice makes sense.

Keep your subscription if

• You use Runway weekly and the monthly cost is predictable.
• You are learning the tool and know you will ramp up usage in 1-2 months.
• You have a team relying on shared projects (cancelling removes their access).
• You are mid-project and need continuity to finish and export.

Cancel your subscription if

• You have not opened the app or website in 4+ weeks.
• You discovered a competitor tool that better fits your budget or workflow.
• You are facing sudden cash flow constraints and can revisit later.
• You subscribed for a specific short-term project (now complete) and do not need ongoing access.

Your cancellation checklist

Use this checklist to ensure a clean cancellation without regret or surprise charges.

1. Identify your subscription source (Runway website, App Store, or Google Play) by checking your email receipts.
2. Export and save all critical projects, video files, and design assets to your computer.
3. Screenshot your remaining generation credits and account settings for documentation.
4. Note your current billing cycle end date-this is when access stops.
5. Cancel on the correct platform (do not mix web and app cancellations).
6. Save the cancellation confirmation email as proof.
7. If you paid by credit card directly, monitor your account for 2-3 billing cycles to confirm no renewal charge appears.
8. If you expect a refund, email Runway support within 30 days with your request and documentation.
9. If Runway denies the refund unfairly, gather screenshots and lodge a complaint with CASE.

Final advice on cancelling runway in singapore

Cancelling Runway is simple if you know which platform you subscribed on and you take 10 minutes to export your work. The trickiest part is understanding that Runway cannot cancel App Store or Google Play subscriptions for you-Apple and Google control those. Keep your confirmation emails, know your billing dates, and reach out to support promptly if you have a refund question.

If you subscribed directly through Runway's website, you have the most control: cancellation takes effect at the end of your cycle, access remains stable, and refund requests are handled by Runway's team. For App Store and Google Play users, move faster on refund requests (48 hours for Google) and remember that your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you if Runway or the app platform misled you or failed to deliver.

Stopee has helped thousands of consumers cancel subscriptions, resolve refund disputes, and understand their rights. Whether you are walking away temporarily or permanently, we want your exit to be as clean as your entry was easy. If you hit a wall during cancellation-Runway support is unresponsive, or you believe you deserve a refund-Stopee is here to guide your next steps and escalate on your behalf. Visit stopee.com to explore your options, and remember: your money, your choice, and your right to cancel whenever you need to.