Manage Runwayml

How to cancel RunwayML in singapore: your step-by-step guide to stop charges

What RunwayML is and why you might want to cancel

RunwayML is an AI-powered creative platform that lets you generate, edit, and compose video and media content using machine learning tools. The service appeals to content creators, filmmakers, and designers who want to speed up their workflow with generative AI features.

You may decide to cancel RunwayML for several reasons: the subscription cost no longer fits your budget, you've found a competing tool that suits your needs better, or you simply don't use the platform enough to justify the monthly charges. Whatever your reason, Stopee is here to walk you through the cancellation process with clarity and confidence.

How RunwayML is sold to singapore users

RunwayML offers flexible payment options tailored to how you work. You can subscribe via monthly or yearly plans, purchase one-time generation credits, or sign up through the iOS App Store with localized Singapore Dollar pricing. The service is governed by Runway's published terms of use, which outline your rights and obligations as a customer.

RunwayML pricing in singapore (SGD)

Understanding what you're paying helps you decide whether the service is worth keeping.

Subscription comparison: monthly versus yearly

If you pay yearly upfront, you commit to 12 months of charges. Monthly subscriptions give you flexibility to cancel sooner, but cost more over time. When you cancel, your service access typically continues until the end of your current billing period, so you won't lose access immediately.

How to cancel RunwayML step by step

Your cancellation method depends on where you subscribed. Stopee recommends you identify your subscription source first, then follow the exact steps below to avoid mistakes.

Cancel if you subscribed via the iOS app store

Apple handles billing for in-app subscriptions, so you must cancel through Apple's ecosystem, not Runway's website.

1. Open the App Store app on your iPhone or iPad.
   • Look for the App Store icon (blue background with white silhouette).
2. Tap your profile icon in the top right corner.
   • This is typically a circle with your photo or initials.
3. Select "Subscriptions" from the menu that appears.
   • You'll see a list of all active and cancelled subscriptions.
4. Find "RunwayML" in your subscriptions list and tap it.
   • If you don't see it, scroll down; older subscriptions may be listed separately.
5. Tap "Cancel Subscription" or "Edit Subscription" to access cancellation options.
   • Warning: Some versions of iOS label this button differently; look for "Manage" or "Modify" if "Cancel" is not visible.
6. Confirm your cancellation when prompted.
   • Apple will show you the exact date your subscription ends; note this for your records.
   • Pro tip: screenshot the confirmation screen in case you need proof later.

Apple will stop billing you after your current billing period ends. Your RunwayML account will remain active until that date, then access to paid features will cease.

Cancel if you subscribed on the runway website

If you paid directly to Runway using your credit or debit card, you'll cancel from your Runway account dashboard.

1. Visit the Runway website (runwayml.com) and sign in to your account.
   • Use the email address and password you registered with.
2. Navigate to your account settings or billing section.
   • Look for a menu option labeled "Account", "Settings", "Billing", or "Subscriptions".
   • If you can't find it, check the dropdown menu under your profile name in the top right corner.
3. Locate your active subscription in the billing area.
   • You'll see the plan name, price, and next billing date.
4. Select the option to cancel or pause your subscription.
   • Runway may offer you a pause option (temporary suspension) or outright cancellation; choose the one that fits your needs.
   • Pro tip: pausing gives you more flexibility if you think you'll return.
5. If you cannot find a cancellation button or receive an error, contact Runway support directly.
   • Email their support team through the contact form on their website.
   • Warning: do not leave your subscription active while waiting for support to respond; follow up within 24 hours.
6. Confirm your cancellation and request a confirmation email from Runway.
   • Keep this email as proof for your records.

Stopee strongly advises you to verify cancellation in writing. Many subscription services process cancellation requests asynchronously, so a confirmation email protects you from accidental re-billing.

What happens after you cancel RunwayML

Cancellation doesn't mean immediate loss of access; here's the timeline you should expect.

Access and features during your notice period

After you cancel, you retain full access to all RunwayML features until your current billing period ends. If you paid for a monthly subscription on the 15th, and you cancel on the 20th, you'll have access through the 14th of the next month. Yearly subscribers keep access until the anniversary date of their subscription start.

This grace period is your opportunity to export any projects, save work, or download media you've created using the platform.

Access after your billing period expires

Once your billing cycle ends, your subscription status changes to "inactive" or "cancelled". You will lose access to premium features, including generative AI tools, advanced editing, and collaboration features. You may still be able to view your past projects in read-only mode, depending on Runway's policy, but you won't be able to create or edit new content.

Auto-renewal stops immediately

The moment you cancel, Runway stops the automatic renewal process. You will not be charged again after your current period ends. If you subscribed via Apple, the same rule applies; Apple removes RunwayML from your auto-renewing subscriptions list.

Will you get a refund from RunwayML?

Refunds depend on when you cancel and how you paid.

Runway's standard refund policy

According to Runway's published terms of use, the company does not issue refunds for subscription fees already paid, unless required by local law or explicitly stated in your purchase agreement. This is a common policy across SaaS platforms, but it does not override your consumer rights.

Refunds if you paid through apple

Apple operates a separate refund system independent of Runway. You can request a refund directly through Apple if you cancel within 14 days of purchase. To request a refund:

1. Open the App Store and go to your profile.
   • Tap the profile icon in the top right.
2. Select "Purchased" or "Subscriptions", then find the RunwayML transaction.
   • You'll see a list of your in-app purchases and subscriptions.
3. Tap the transaction and select "Report a Problem".
   • Choose "I would like a refund for this subscription" or similar wording.
4. Explain your reason (e.g., "charged in error", "didn't mean to subscribe").
   • Be honest and concise; Apple reviews all refund requests manually.
5. Submit your report and wait for Apple's decision (usually within 48 hours).
   • Pro tip: Apple refunds go back to your original payment method.

Apple approves most refund requests if you cancel within two weeks of the initial charge. After that window, refund approval becomes less likely but is not impossible if you have a valid reason (e.g., the service was misrepresented or malfunctioned).

Refunds if you paid directly to runway

If you subscribed directly on Runway's website with a credit or debit card, your refund claim falls under the Consumer Protection (Fair Trading) Act in Singapore. Under this legislation, you have rights to claim a refund or credit if the service is:

• Not fit for purpose (doesn't do what Runway advertises).
• Not of satisfactory quality (plagued by bugs, crashes, or features that don't work).
• Misrepresented (the company's advertising is misleading).

To request a refund under consumer protection law:

1. Contact Runway support via email or their contact form with specific evidence.
   • Explain why the service fails to meet the standard you reasonably expected.
   • Attach screenshots, transaction receipts, and dates of issues.
2. Request a refund or credit in writing within a reasonable timeframe (typically 30 days of purchase).
   • Pro tip: Stopee recommends sending emails via tracked delivery or requesting read receipts to prove delivery.
3. If Runway refuses, escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS).
   • Both agencies handle consumer disputes and can mediate on your behalf.

You have 6 years from the date of purchase to claim a refund in Singapore under consumer protection law, so don't assume you've missed your window if you cancel months after subscribing.

Your consumer rights in singapore

Understanding your legal protections empowers you to push back if Runway tries to overcharge or refuse cancellation.

The consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act (Cap. 52A) protects you from unfair contract terms, misleading advertising, and unsafe or defective goods and services. Under this law, Runway cannot:

• Lock you into an auto-renewing subscription without clear, upfront disclosure of terms.
• Advertise features they do not deliver.
• Refuse to cancel your subscription if you request it.
• Charge you after you've cancelled without explicit new consent.

If Runway violates any of these rules, you can escalate your complaint to the CCCS, which has enforcement power over businesses operating in Singapore.

If runway refuses to cancel

You have several escalation paths:

1. Submit a formal complaint to the Consumers Association of Singapore (CASE).
   • CASE offers free mediation and can pressure the company to comply.
   • Visit www.case.org.sg or call them directly.
2. File a complaint with the CCCS if the issue involves unfair contract terms or misleading advertising.
   • The CCCS can issue enforcement notices and fines to non-compliant businesses.
3. Dispute the charge with your bank or credit card issuer.
   • Most banks allow you to reverse charges for services you cancelled.
   • Provide your cancellation request and proof (confirmation emails, screenshots).
4. Contact the Infocomm Media Development Authority (IMDA) if Runway is operating illegally or without proper licensing.
   • This is a last resort but valid if the company operates without regulatory approval.

Stopee has helped thousands of consumers navigate these escalation paths and recover refunds when companies refused to cooperate. You are not powerless; consumer law in Singapore gives you solid legal ground to stand on.

Common mistakes people make when cancelling RunwayML

Cancellation seems simple, but small oversights can cost you money or delay your exit from the service.

Mistake 1: confusing app store and website subscriptions

The biggest trap is trying to cancel an iOS subscription from Runway's website dashboard, or vice versa. Apple and Runway operate separate billing systems; cancelling in the wrong place won't work. Pro tip: if you can't remember where you subscribed, check your bank or credit card statement. If the charge comes from "Apple Payments", you subscribed via the App Store. If it says "Runway" or "Runway Fintech", you subscribed directly.

Mistake 2: cancelling during a promotional trial period

If you signed up for a free or discounted trial, cancelling before the trial ends does not guarantee you won't be charged. Trials auto-convert to paid subscriptions unless you cancel before the trial deadline. Check your confirmation email for the exact date your trial ends, then cancel one day before.

Mistake 3: not requesting a confirmation email

Many users cancel and assume the process is complete without proof. Subscription services sometimes fail to process cancellations due to technical glitches. Always request a confirmation email from Runway or screenshot Apple's confirmation. Warning: if you're charged after cancellation and have no proof of the cancellation request, disputing the charge becomes much harder.

Mistake 4: deleting the app instead of cancelling the subscription

Removing the RunwayML app from your iPhone does not cancel your subscription; it only removes the app from your device. Your auto-renewal continues in the background, and charges keep hitting your account. You must explicitly cancel the subscription through Apple's settings or Runway's website, regardless of whether the app is installed.

Mistake 5: ignoring the grace period

After you cancel, you have access until the end of your billing cycle. Use this time to download or export your work. If you wait until after access expires, Runway may not allow you to retrieve your projects, depending on their data retention policy.

Checklist before you cancel

Use this checklist to ensure you've covered all bases before submitting your cancellation.

• Identify where you subscribed (iOS App Store or Runway website).
• Check your bank statement or confirmation email to confirm the payment source.
• Note your current billing date and when your next charge is due.
• Export or download any projects or work you want to keep.
• Verify the cancellation method matches your subscription source.
• Request and save a confirmation email or screenshot after cancellation.
• Mark your calendar for the date your access will expire.
• Check your bank statement 5 days after your billing cycle ends to confirm you were not charged again.

Should you keep or cancel RunwayML?

A quick comparison to help you decide.

Runway fintech PTE. LTD. contact and registration information

If you need to escalate a dispute, here is the official Singapore entity information for RunwayML.

Company name: Runway Fintech PTE. LTD.

Registration jurisdiction: Singapore

Website: runwayml.com

Support contact: Use the contact form or email link on runwayml.com/contact or in your RunwayML account settings.

Escalation contacts for disputes:

• Consumers Association of Singapore (CASE): www.case.org.sg | 1800-6100-6
• Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg | 6100-2272

Final thoughts: take control of your subscriptions with stopee

Cancelling RunwayML is straightforward once you understand which payment method you used and where to submit your request. Remember that your consumer rights under Singapore law protect you from unfair billing practices, and escalation agencies like CASE and CCCS exist specifically to help you recover refunds when companies try to hold your money without justification.

Stopee is dedicated to making subscription cancellation transparent, empowering you to reclaim control of your finances and time. Whether you're cancelling RunwayML today or managing other subscriptions, Stopee has helped thousands of consumers navigate the process cleanly and recover refunds they were owed. Visit Stopee (stopee.com) for guides on cancelling other services and managing your subscription portfolio with confidence.