Manage Solidworks

How to cancel your solidworks subscription in singapore: step-by-step guide to stop charges

What solidworks is and why you might want to cancel

Solidworks is a professional 3D computer-aided design (CAD) software suite published by Dassault Systèmes, a global leader in digital transformation and 3D experience platforms. The software enables engineers, designers, and manufacturing teams to create detailed part models, assemblies, technical drawings, and simulations for product development and validation.

In Singapore, you access Solidworks through two main routes: cloud-based subscriptions via the 3DEXPERIENCE platform, or traditional perpetual licenses purchased through authorised local resellers like SEACAD. Many organisations subscribe annually, yet find that project cycles end, budgets shift, or team needs evolve. If you are no longer using Solidworks or have switched to alternative CAD tools, cancelling your subscription stops recurring charges and helps you regain control of your software spend.

Stopping a subscription is straightforward once you know the right channel, but missing the renewal deadline or failing to halt automatic billing can lock you into another year of payments. At Stopee, we help you navigate this process with clarity and confidence.

Common reasons to cancel solidworks

You may want to cancel if your project has finished, your team has downsized, you have switched to a competitor like Fusion 360 or FreeCAD, or your organisation is restructuring its software licenses. Some users find the annual or monthly cost no longer justifies their usage frequency. Others discover that a trial period has revealed the software does not fit their workflow. Whatever your reason, taking action before your next billing date protects your budget.

How solidworks subscriptions work in singapore

Solidworks subscriptions in Singapore are typically billed in Singapore dollars (SGD) and renew automatically unless you actively stop them. Most plans are named-user licenses accessed via your 3DEXPERIENCE account, meaning each license is tied to one individual user. Renewal notices are usually sent 30 to 60 days before the billing date, giving you a window to cancel before charges apply. If you purchased through a reseller, your renewal terms may differ slightly, so contact your reseller to confirm your exact renewal date.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including software subscriptions. This law is your foundation for resolving disputes with Dassault Systèmes or its local partners.

Key protections that apply to solidworks

Under the Consumer Protection (Fair Trading) Act, goods and services must be of merchantable quality, fit for purpose, and delivered within a reasonable timeframe. If Solidworks is faulty, misrepresented, or fails to perform as described, you have the right to demand repair, replacement, or a refund. The law also prohibits unfair contract terms and misleading claims, so if Dassault Systèmes has hidden cancellation fees or made false promises about features, you can raise a formal complaint.

Additionally, auto-renewal practices are now subject to stricter scrutiny. Singapore's consumer authorities expect companies to make cancellation as easy as purchase. If Solidworks makes it deliberately difficult for you to cancel-for example, by requiring a phone call to an overseas number, charging a penalty, or obscuring the cancellation button-you can escalate this to the Competition and Consumer Commission of Singapore (CCCS).

Your right to escalate

If Dassault Systèmes refuses to cancel your subscription or denies a legitimate refund, you can lodge a complaint with the CCCS, Singapore's primary consumer authority. You can also seek mediation through the Small Claims Tribunal if the disputed amount is within its jurisdiction (typically up to SGD 10,000). Keep all correspondence, invoices, and screenshots as evidence. Stopee recommends saving email confirmations of your cancellation request and any response from the company, as these form your audit trail.

Methods to cancel your solidworks subscription

You have three main routes to cancel: through the 3DEXPERIENCE platform yourself, via Dassault Systèmes support, or through your authorised reseller. Knowing which route applies to you speeds up the process and reduces the risk of miscommunication.

Self-service cancellation via 3DEXPERIENCE platform

If you purchased directly from Dassault Systèmes or through their official store, the 3DEXPERIENCE platform is your fastest route. This method gives you immediate visibility into your subscription status and renewal date, and you can stop auto-renewal in real time.

Cancellation through support or reseller

If you bought through SEACAD or another local reseller, contacting the reseller directly often resolves cancellation faster than going through Dassault Systèmes. Resellers have direct relationships with you and can process cancellations within their system. If you no longer have contact details for your reseller, or if the reseller is unresponsive, Dassault Systèmes support can escalate on your behalf.

How to cancel solidworks step by step

Follow these precise steps to stop your Solidworks subscription and halt automatic renewal. Timing is critical: cancel at least 15 days before your renewal date to ensure the cancellation takes effect before the next charge.

Method 1: cancel via the 3DEXPERIENCE platform (direct purchase)

1. Log in to your 3DEXPERIENCE account at the URL provided in your welcome email or invoice.
   • Use your registered email address and password.
   • If you have forgotten your password, click "Forgot password" and follow the reset instructions.
2. Navigate to the subscription management section.
   • Look for a menu item labeled "My Cockpit," "Subscriptions," "Billing," or "Account Settings." The exact label varies by platform version.
   • Once you find the Subscriptions tab, you will see a list of all active and past subscriptions tied to your account.
3. Locate your Solidworks subscription in the list.
   • Identify the plan name (for example, "Solidworks Design Professional 1-year") and note the renewal date displayed.
   • If you have multiple subscriptions, ensure you are cancelling the correct one.
4. Click the subscription and select "Cancel" or "Stop auto-renewal."
   • Pro tip: Some versions of 3DEXPERIENCE use the phrase "Do not renew" or "Disable auto-renewal" instead of "Cancel." Look for any button that stops the next charge.
   • A confirmation dialog will appear asking you to confirm the cancellation.
5. Confirm your cancellation when prompted.
   • Review the end date of your access (usually the last day of the current billing period).
   • Click "Confirm" or "Yes, cancel this subscription."
6. Save your cancellation confirmation.
   • The platform will display a confirmation number and date. Screenshot or download this confirmation.
   • Forward the confirmation to your business email as a backup record.
   • Check your registered email inbox for an automated cancellation receipt from Dassault Systèmes within 24 hours.

Method 2: cancel via dassault systèmes support email

1. Gather your account and subscription details.
   • Collect your 3DEXPERIENCE account email, subscription plan name, renewal date, and order or invoice number if available.
   • Having these details to hand speeds up the support team's response.
2. Compose a formal cancellation request email.
   • Address it to the support email provided on your invoice or the Dassault Systèmes Singapore website.
   • Begin with a clear subject line: "Cancellation Request - [Your Account Email] - Solidworks Subscription."
   • State your full name, account email, and the subscription plan name.
   • Write: "I request cancellation of my Solidworks subscription effective [your desired cancellation date, at least 15 days before renewal]."
   • Request written confirmation of the cancellation and the final access end date.
3. Send the email and note the timestamp.
   • Use a personal email account (not a corporate account that may be deactivated) to ensure you receive replies.
   • If possible, send the email with a read receipt or delivery confirmation.
4. Wait for a response (typically 3 to 5 business days).
   • Dassault Systèmes support should send a confirmation email with your cancellation date and end-of-access date.
   • Warning: If you do not receive a response within 7 business days, send a follow-up email and consider escalating to Stopee or the CCCS.

Method 3: cancel through your authorised reseller (SEACAD or other partner)

1. Locate your reseller contact information.
   • Check your invoice or purchase confirmation email for the reseller's name and contact details.
   • If you do not have this information, log into your 3DEXPERIENCE account and check "Account Settings" or "Purchase History" for the reseller reference.
2. Email your reseller with a cancellation request.
   • Include your account name, email, and the subscription plan purchased.
   • State clearly: "I request cancellation of my Solidworks subscription effective [date at least 15 days before renewal]."
   • Ask the reseller to confirm the cancellation in writing and provide the final billing date.
3. Follow up if the reseller is slow to respond.
   • Resellers typically respond faster than Dassault Systèmes direct support because they have direct financial interest in maintaining client relationships.
   • If your reseller does not respond within 5 business days, escalate directly to Dassault Systèmes support and reference the reseller's name and your purchase date.
4. Verify cancellation with Dassault Systèmes if needed.
   • Log into your 3DEXPERIENCE account a few days later to confirm that the auto-renewal flag has been turned off.
   • Take a screenshot showing the subscription is no longer set to renew.

What happens after you cancel solidworks

Cancellation does not mean immediate loss of access. Understanding the timeline and what you can still do helps you plan your transition to another tool or complete any final work.

Your access period after cancellation

When you cancel, your subscription remains active until the end of your paid billing period. For example, if you cancel on 15 January and your subscription runs until 31 March, you retain full access to Solidworks, all your cloud files, and all features until 31 March at 11:59 pm Singapore time. After that date, you lose access to the software and cloud-stored project files unless you maintain a backup.

Pro tip: Do not wait until the last day of your subscription to export files. Begin archiving your design files, assemblies, and technical drawings at least one week before the end date, as last-minute downloads may fail due to high server load or unexpected technical issues.

What happens to your files and account

Stopping your subscription does not automatically delete your 3DEXPERIENCE account or files stored in the cloud. However, after your paid access ends, you will no longer be able to open, edit, or download files through the 3DEXPERIENCE platform. If you purchased a perpetual license (a one-time purchase) in addition to an annual maintenance contract, cancelling the maintenance will not affect your perpetual license, but you will no longer receive software updates or technical support for that license.

Accessing your data before you lose it

Export your Solidworks designs to neutral file formats (such as STEP, IGES, or PDF) and save them to your local computer or external drive. Stopee advises completing this task at least two weeks before your access ends. If you have shared projects with colleagues, inform them of the cancellation so they can download or reassign their copies before you lose access.

Refund policy and what you can claim

Refunds for Solidworks subscriptions are rare but not impossible. Knowing the policy and when you have grounds to request a refund puts you in a stronger negotiating position if something goes wrong.

Standard refund terms for solidworks

Dassault Systèmes' stated policy is that monthly and annual subscriptions are non-refundable once issued. However, non-subscription product purchases (such as perpetual licenses) may be eligible for a full refund if requested within 15 calendar days of purchase. If you purchased a year-long subscription and cancelled within the first 15 days, you have grounds to request a pro-rata refund for the unused portion, though the company may resist.

When consumer law overrides the company policy

Under Singapore's Consumer Protection (Fair Trading) Act, a company's stated policy does not override your legal rights. If Solidworks was faulty, did not match the description, or failed to deliver its core function, you can demand a refund even if the company's terms say subscriptions are non-refundable. For example, if you purchased Solidworks for a specific use case and the software failed to open your files or crashed repeatedly, you have a valid consumer claim for a remedy.

Additionally, if Dassault Systèmes charged your account after you requested cancellation, or if your renewal charge occurred before the stated cancellation effective date, those charges are billing errors and must be reversed.

How to request a refund

Submit a formal refund request to Dassault Systèmes support within 15 days of the charge you want reversed (or immediately if you believe an error occurred). Cite the specific reason: faulty product, misrepresentation, unintended charge, or billing error. Include your invoice number, subscription plan, charge date, and amount. Request a full or pro-rata refund and ask for a response within 14 days. If the company refuses, escalate to the CCCS or file a Small Claims Tribunal application if the amount is within that court's jurisdiction. Stopee recommends keeping all correspondence as evidence of your good-faith attempt to resolve the dispute directly.

Solidworks pricing in singapore

Understanding what you are paying helps you decide whether to cancel or downgrade to a lower-tier plan. Prices shown below are approximate list prices in Singapore dollars and may vary based on reseller promotions, volume discounts, or exchange rate fluctuations. Always confirm current pricing with an authorised reseller.

Common mistakes when cancelling solidworks

Many users make preventable errors that delay cancellation, leave accounts active, or result in unexpected charges. Learning these pitfalls helps you avoid them.

Mistake 1: cancelling too late

The most common error is waiting until after your renewal date to cancel. Once Dassault Systèmes processes your renewal charge, reversing it is difficult and time-consuming. If you see an unexpected charge on your credit card, contact support and your bank immediately. Most credit card companies in Singapore allow you to dispute a charge within 90 days, so act quickly. Stopee recommends setting a calendar reminder 30 days before your renewal date to cancel early and avoid this trap.

Mistake 2: confusing "cancel" with "pause"

Some subscription platforms allow you to "pause" rather than "cancel" a subscription. Pausing temporarily stops charges but automatically resumes after a set period (often 3 or 6 months). If you intend to cancel permanently, select "Cancel subscription" or "Do not renew," not "Pause." Read the confirmation dialog carefully to ensure you are cancelling, not pausing.

Mistake 3: assuming the support email confirmation is enough

You receive an email saying your cancellation is "in progress" or "pending," but the subscription still shows as active when you log into your account. Always verify cancellation in your 3DEXPERIENCE account by checking that the auto-renewal flag is turned off or that the subscription no longer appears under "Active Subscriptions." A support email is important, but account verification is your proof.

Mistake 4: forgetting to export files before access ends

You cancel on time and your subscription ends as scheduled, but you realised too late that a key design file is trapped in the cloud. Once your subscription ends, you cannot download files. Export all work to your local computer before the cancellation effective date. Use STEP, IGES, or PDF formats that other CAD software can read, ensuring your designs are not locked to Solidworks alone.

Mistake 5: not keeping cancellation proof

You receive a cancellation confirmation email, but months later a charge appears on your account. If you did not save the confirmation email or screenshot the cancellation, proving you cancelled becomes your word against theirs. Screenshot every step of the cancellation process and keep all emails in a dedicated folder. Forward all confirmations to a personal email account for archival.

Checklist before you cancel solidworks

Use this checklist to ensure you have covered all bases before hitting the cancel button. Completing these steps avoids surprises and lost work.

• Check your current renewal date (log in to your 3DEXPERIENCE account or review your latest invoice).
• Note the number of days until renewal; cancel at least 15 days before this date.
• Export all Solidworks files to your local computer in neutral formats (STEP, IGES, or PDF).
• Inform teammates or collaborators that your access will end on [specific date] so they can download or reassign shared projects.
• Confirm your cancellation channel: direct (3DEXPERIENCE platform), support email, or reseller.
• Prepare your account email, subscription plan name, order number, and invoice date.
• Submit your cancellation request and save the confirmation number and timestamp.
• Wait for written confirmation from Dassault Systèmes or your reseller within 3 to 5 business days.
• Log into your 3DEXPERIENCE account 48 hours after cancellation to verify the auto-renewal is disabled.
• Take a screenshot showing the subscription is no longer active or set to renew, and save it to your records.

Comparing solidworks to alternative CAD software

If you are considering cancelling Solidworks, you may be exploring alternatives. This table compares Solidworks to three popular competitors on cost, accessibility, and feature overlap, helping you make an informed switch.

How to contact dassault systèmes for cancellation support in singapore

If you need to escalate your cancellation or have not received a response from the 3DEXPERIENCE platform or automated channels, use the official contact details below. This ensures your request reaches the correct department and is logged in Dassault Systèmes' system.

Official contact address

Dassault Systèmes Singapore Pte. Ltd.
(Formerly SolidWorks Singapore)
Block 71, Ayer Rajah Crescent
Singapore 139951
Phone: +65 6779 6655
Email: support@solidworks.sg or support@3dexperience.sg
Website: www.solidworks.com/en-sg

Authorised reseller (if you purchased through SEACAD)

SEACAD Pte. Ltd.
Singapore-based CAD solutions provider
Check your invoice for the reseller's direct contact details, or call your reseller account manager directly.

Escalation to consumer authority

If Dassault Systèmes refuses to cancel or process a refund, lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call 1800 335 1663. Provide your cancellation request emails, invoice, and evidence of any breach of consumer rights. The CCCS can mediate or investigate, and in serious cases, may take enforcement action against the company.

Summary and final steps

Cancelling your Solidworks subscription is manageable once you know the right process, the law protecting you, and the common pitfalls to avoid. Your first step is to log into your 3DEXPERIENCE account and confirm your renewal date-this single action gives you the timeline you need to plan your cancellation carefully. Next, choose your cancellation channel: the platform itself if you purchased directly, your reseller if you bought through SEACAD, or email support if either of those routes fails. Submit your cancellation at least 15 days before renewal, save every confirmation, and verify within 48 hours that auto-renewal is disabled. Export your files before your access ends, and if Dassault Systèmes charges you after cancellation or refuses a legitimate refund, escalate to the CCCS without hesitation.

Your consumer rights are not optional-they are law. Singapore's Consumer Protection (Fair Trading) Act backs you up, and Stopee is here to help you navigate every step. Whether you are downsizing, switching to Fusion 360, or restructuring your software budget, cancelling Solidworks should take you one afternoon, not months of back-and-forth emails. Stopee has helped thousands of consumers cancel subscriptions with confidence, recover unexpected charges, and reclaim control of their spending. Use this guide as your reference, keep your records, and do not hesitate to reach out to the CCCS if you encounter unfair treatment. You are empowered to cancel on your own terms.