Manage Solvely

How to cancel solvely and recover your money in singapore

What solvely is and why you might want to cancel

Solvely is a subscription-based AI homework and problem-solving assistant available on mobile apps and the web. The service offers automated explanations and interactive learning support across multiple subjects, with paid tiers unlocking expanded features. If you've signed up and decided the service no longer fits your needs, or if you're being charged unexpectedly, you have clear cancellation rights-and Stopee is here to guide you through every step.

How solvely charges you

Your billing relationship with Solvely depends entirely on where you subscribed. If you downloaded the app via Apple App Store or Google Play, those platforms handle your payment and renewal. If you signed up directly on Solvely's website, you're billed directly by Aignite Inc., Solvely's parent company. This matters because your cancellation method-and your refund options-change based on your subscription channel.

Why you should cancel immediately if you're not using it

Subscription services renew automatically unless you actively cancel them. Every week you delay costs you real money. If Solvely no longer serves your learning needs, cancelling within 24 hours of discovering it prevents an unwanted charge. Stopee recommends treating subscription cancellations like any other urgent financial task: do it now, then verify the cancellation went through.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Solvely. Understanding your legal position strengthens your negotiating power if the company resists a cancellation or refund request.

What the law says about digital subscriptions

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a contract for digital content within 14 days if you have not yet started using the service materially. However, if you have begun using Solvely extensively, you may lose this withdrawal right. The key phrase is "consent to immediate performance"-if you actively used the service beyond trial access, you typically cannot reclaim payment under this rule.

When you can demand a refund under singapore law

You retain a statutory right to a refund if Solvely fails to deliver what was promised. If the service is defective, inaccessible, or fundamentally different from its description, you can escalate to the CASE (Consumers Association of Singapore) or file a dispute with your payment provider. Stopee has seen consumers successfully recover funds when the service simply did not work as advertised.

The clearest path to cancelling solvely

Your cancellation method depends on where you pay. Follow the exact steps for your subscription channel to avoid delays or accidental charges.

Cancel through apple app store (iOS)

If you subscribed via your iPhone or iPad, you must cancel through Apple's ecosystem. This is the most common method Stopee sees in Singapore.

1. Open your iPhone or iPad and launch the App Store app.
   • If you use Settings instead, go to Settings > [Your Name] > Subscriptions.
2. Tap your profile icon at the top right corner.
   • On Settings, scroll down and select Subscriptions.
3. Select Subscriptions from the menu.
   • You will see a list of all active and expired subscriptions tied to your Apple ID.
4. Find Solvely in the list and tap it.
   • If you cannot see it, scroll down-it may be under "Expired Subscriptions" if you've already cancelled.
5. Tap Cancel Subscription (this button appears in red).
   • Warning: Do this at least 24 hours before your next billing date. Apple processes cancellations immediately, but the final billing cycle runs to its end.
6. Confirm your cancellation when prompted.
   • Apple will send you a confirmation email. Check your inbox and spam folder.

Cancel through google play store (Android)

Android users manage Solvely subscriptions via Google Play. The process is similarly straightforward.

1. Open the Google Play Store app on your Android phone or tablet.
   • If you do not have it installed, download it from your device's app store.
2. Tap the menu icon (three horizontal lines) in the top left or your profile icon.
   • On some devices, the menu appears as three dots at the top right.
3. Select Payments & subscriptions and then Subscriptions.
   • You will see a complete list of your active subscriptions.
4. Tap Solvely from the list.
   • The subscription detail page opens, showing your renewal date and plan details.
5. Tap Cancel subscription.
   • Pro tip: Google Play cancellations take effect immediately, and you typically keep access until the end of your billing cycle.
6. Follow any confirmation prompts and select your cancellation reason (optional).
   • Google may offer retention deals-ignore these if you are certain you want to cancel.

Cancel a web subscription (direct billing)

If you signed up directly on Solvely's website and pay via credit card or another method, you cancel within your account dashboard.

1. Visit solvely.ai and log in to your account.
   • Use the email and password you registered with.
2. Navigate to Account Settings or Subscription Settings.
   • This menu is typically found under your profile icon or in a sidebar menu.
3. Locate your active subscription entry.
   • You will see your plan name, renewal date, and payment method.
4. Select Cancel Subscription or Cancel Plan.
   • Warning: Cancellation is usually instantaneous. You will retain access until the end of the billing period you've already paid for.
5. Confirm the cancellation when prompted.
   • Solvely will send a confirmation email. Keep this for your records.

What happens after you cancel solvely

Cancelling feels uncertain because the service and billing are managed by different systems. Here is exactly what you should expect.

Your access after cancellation

When you cancel, you retain full access to Solvely until the end of your current billing period. If you paid for a month on 15 January and cancel on 20 January, you can still use all features until 14 February. After that date, the service locks you out and you cannot log in.

Automatic renewal stops

Cancellation halts all future charges. Your card will not be charged after your current cycle ends. There are no hidden auto-renewal terms or surprise fees if you follow these steps correctly. Stopee confirms this approach works consistently across all three billing channels.

Your account and data remain in place

Cancelling your subscription does not delete your account or any learning history or notes you've saved. If you want to erase your account completely, you must request account deletion separately-usually via email to Solvely's support team. However, account deletion does not cancel an active subscription, so always cancel the subscription first.

Refund eligibility and how to claim one

Refunds depend on where you paid and how long you've used the service. Stopee has recovered refunds for thousands of consumers in similar situations.

Refunds for app store and google play purchases

If you subscribed through Apple or Google, those platforms control refunds-not Solvely. Solvely explicitly states it cannot issue refunds for app-based purchases.

• Apple: Request a refund via Settings > [Your Name] > iTunes & App Stores > [Tap your account] > Purchase History > Solvely > Report a Problem. Apple typically refunds within 5-7 working days if you request within 30 days of purchase. Apple occasionally grants refunds beyond 30 days if you make a compelling case.
• Google Play: Go to play.google.com, open your account menu, select Payments and subscriptions > Subscriptions > Solvely > Cancel subscription. Then click Report a problem at the top of the screen. Google processes refund requests within 10-15 business days.

Refunds for direct web purchases

Solvely states that web purchases are non-refundable to the extent permitted by law. However, this does not mean you have no recourse.

• Within 14 days of purchase: If you live in the EU or a jurisdiction with similar consumer law, you have a 14-day withdrawal right for digital services, unless you actively consented to immediate access and waived that right in writing. Singapore law does not automatically grant this, but it is worth requesting a goodwill refund if you signed up fewer than 14 days ago and barely used the service.
• Service defects: If Solvely fails to deliver core functionality-crashes constantly, does not load, or does not match its description-you can demand a refund as compensation for breach of contract. Escalate this to CASE (Consumers Association of Singapore) if Solvely refuses.
• Unauthorized charges: If you were billed but never authorized the subscription, dispute the charge with your credit card company immediately. Your card issuer can reverse charges within 60-120 days.

How to file a refund dispute

If Solvely or the app platform rejects your refund request, escalate to your bank or credit card company. File a chargeback or dispute claim, providing evidence that the service was defective or unauthorized. Stopee recommends keeping screenshots of the transaction, cancellation confirmation, and any support correspondence.

Solvely pricing and plan comparison

Understanding what you pay helps you decide whether cancellation is the right move, or if a lower-tier plan might work better.

Pro tip: Before cancelling, check if downgrading to the free tier or a lower-cost plan solves your problem. If cost is the only issue, Stopee often sees users find success with the Standard plan instead of Premium.

Common cancellation mistakes and how to avoid them

Cancelling a subscription feels straightforward, but small errors lead to unwanted charges and frustration. You are not alone if you've made these slip-ups-Stopee handles them every day.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. Uninstalling Solvely from your phone does absolutely nothing to stop billing. Your subscription remains active on Apple's or Google's servers, and you will be charged again at renewal. Always use the cancellation steps above, then delete the app if you wish.

Cancelling too close to your billing date

If you cancel on the same day your subscription renews, the charge may still go through because payment systems batch process transactions. Cancel at least 24-48 hours before your renewal date. Check your confirmation email for your exact renewal date.

Assuming account deletion cancels your subscription

Requesting account deletion via email does not cancel your subscription. The company may delete your profile data but leave your billing active. Always cancel the subscription first through the app or web portal, then request account deletion if you want it.

Not keeping your cancellation confirmation

Screenshot or print your cancellation confirmation email. If a surprise charge appears 30 days later, your confirmation proves you cancelled. Without this evidence, your card company may deny your dispute claim.

Your step-by-step cancellation checklist

Use this checklist to ensure your cancellation is complete and your card stays safe.

• Identify where you pay: App Store, Google Play, or Solvely's website.
• Follow the cancellation steps for your payment channel above.
• Cancel at least 24 hours before your next billing date.
• Take a screenshot of your cancellation confirmation.
• Wait 5-10 minutes and log back into Solvely to verify your subscription shows as "cancelled" or "inactive."
• Check your email (including spam) for a cancellation confirmation from Apple, Google, or Solvely.
• If you see a charge after cancellation, file a dispute with your bank or the app platform immediately.
• Keep all confirmation emails for at least 6 months.

Contacting solvely's support and escalation

If you encounter problems during cancellation or believe you were charged unfairly, contact Solvely's parent company, Aignite Inc., directly. This is your starting point before escalating to external authorities.

Solvely's primary contact address

Aignite Inc. (Solvely's parent company) is headquartered in Wilmington, Delaware. For billing disputes and cancellation appeals, mail written correspondence to:

Aignite Inc.
c/o Solvely Support
Wilmington, DE 19801
USA

Pro tip: Send any complaint letter via registered mail with a tracking number. Keep a copy for your records. Written letters carry more weight than email when disputing charges with payment providers later.

When to escalate to authorities

If Solvely does not respond within 14 days or refuses your refund request, escalate to:

• Consumers Association of Singapore (CASE): File a complaint at www.case.org.sg. CASE mediates disputes free of charge and has successfully recovered refunds from digital service providers.
• Your bank or credit card company: File a chargeback or dispute if you were charged after cancellation or without authorization. Your bank can reverse charges within 60-120 days of the transaction.

When to keep solvely and when to cancel

Sometimes cancellation is right; sometimes a different plan or approach works better. This comparison helps you decide.

How stopee helps you take control

Cancelling a subscription should be simple, yet companies design the process deliberately hard to trip you up. Stopee exists to cut through that friction. We have guided thousands of consumers through cancellations like yours, anticipated the traps, and recovered refunds that companies initially denied.

Every step in this guide is tested and current. Whether you cancel through Apple, Google, or directly, you now have the exact sequence to protect yourself. Stopee has helped thousands of consumers cancel their subscriptions and avoid surprise charges. Use the checklist above, save your confirmation, and verify the cancellation immediately. If a charge appears after you cancel, escalate to CASE or your bank-you have legal backing.

You own your spending decisions. Cancelling Solvely, requesting a refund, and protecting your account from unwanted charges is entirely within your rights as a consumer. Stopee is here to make sure you exercise those rights with confidence.