Manage Tivimate

How to cancel tivimate and protect your rights in singapore

What tivimate is and why you might want to cancel

Tivimate is an IPTV player app for Android devices that organises channel playlists, electronic program guides (EPG), and catch-up features into a clean, modern interface. The app itself doesn't provide content; instead, you load your own playlists and media sources to stream through it. Many users in Singapore purchase premium features or subscriptions through Google Play, the App Store, or direct web purchases to unlock advanced playback options and cloud sync capabilities.

If you've subscribed to Tivimate premium and now want to step back-whether because you've found an alternative player, encountered compatibility issues, or simply changed your viewing habits-Stopee is here to walk you through cancelling safely and claiming any refund you're entitled to under Singapore consumer law.

Where tivimate subscriptions come from

Your Tivimate subscription likely sits in one of three places: Google Play Store (if you use Android), Apple App Store (if you use iOS), or a direct web purchase through Tivimate's own platform. The cancellation method depends entirely on which purchase channel you used, and Stopee will show you exactly how to find and cancel each one.

Common reasons to cancel

Users typically cancel Tivimate because they've switched to another IPTV player app, found that their Android device no longer supports the app reliably, or discovered that premium features don't add enough value for the cost. Whatever your reason, you have consumer rights in Singapore that protect you during this process.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you specific rights when dealing with digital subscriptions and app purchases, even from overseas companies like Tivimate.

The cooling-off period and refund rights

Under the CPFTA, you have a legal right to cancel certain distance contracts (including app subscriptions purchased online) within 14 days of purchase without giving a reason, provided the contract allows it. This is called the cooling-off period, and it applies regardless of what Tivimate's terms say-unless they fall into a narrow exemption for digital content already used or downloaded.

If Tivimate claims "all sales are final" but you purchased within the last 14 days and haven't fully used the premium features, your statutory right to withdraw takes priority. Keep your proof of purchase email and transaction date.

What the law covers

The CPFTA protects you against unfair contract terms, misleading advertising, and unsafe goods or services. If Tivimate misrepresented the app's compatibility with your device, charged you twice by mistake, or failed to deliver promised features, you have grounds to claim a refund based on breach of contract or misrepresentation-not just policy goodwill.

Escalation to CASE

If Tivimate refuses to refund you after 14 days and you believe they've breached the CPFTA, you can escalate to the Consumers Association of Singapore (CASE). Stopee recommends documenting all your communication attempts with support before escalating, as CASE will ask for evidence of your dispute history.

Step-by-step cancellation methods by platform

Cancelling Tivimate depends on where you subscribed; follow the instructions for your purchase channel to stop future charges immediately.

Cancel via google play store (Android)

Most Android users subscribe through Google Play, and cancelling there stops renewal on the next billing date.

1. Open the Google Play Store app on your Android device (phone, tablet, or Android TV box).
   • If you no longer own the device, you can cancel from any Android device or from a web browser at play.google.com by signing into the same Google account.
2. Tap the profile icon in the top right corner and select "Manage subscriptions."
   • On Android TV or older devices, you may see "Payments and subscriptions" instead.
3. Find and tap "Tivimate" in the list of active subscriptions.
   • If you don't see it, scroll down; inactive or expired subscriptions won't appear here.
4. Tap "Cancel subscription" at the bottom of the Tivimate subscription details page.
   • Google will ask why you're cancelling; your answer is optional and doesn't affect the cancellation.
5. Confirm the cancellation. Your subscription will remain active until the end of the current billing period (usually 30 days), then stop renewing.
   • Pro tip: Write down your cancellation date and billing period end date for your records; you'll need this if you later dispute a charge.

Cancel via apple app store (iOS)

If you subscribed on iPhone or iPad, you'll cancel through Apple's subscription settings, not the Tivimate app itself.

1. Open Settings on your iPhone or iPad.
   • On iOS 13 and later, this process is the same; older versions may have slightly different menu names.
2. Tap your Apple ID at the top (your name and profile picture).
   • If you don't see it, ensure you're signed into iCloud with your Apple account.
3. Select "Subscriptions" from the menu.
   • This is a separate section from "Purchases" or "Account."
4. Tap "Tivimate" in the active subscriptions list.
   • If you recently cancelled, it may appear under a "Manage Subscriptions" page instead.
5. Tap "Cancel Subscription" at the bottom of the details screen and confirm.
   • Your subscription will remain active through the end of the current billing period, then stop renewing.
6. Take a screenshot of the cancellation confirmation for your records.
   • Pro tip: Apple sends a confirmation email; check your inbox to verify the cancellation went through.

Cancel a direct web purchase from tivimate

If you bought Tivimate premium directly from their website (tivimate.co.com or a regional domain), you'll need to manage your subscription through your account or contact support to cancel.

1. Visit the Tivimate website and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Look for "Account," "My Subscriptions," "Billing," or "Manage Subscriptions" in your profile menu.
   • Different regional versions of the site may use slightly different labels.
3. Locate your active subscription and select "Cancel" or "Manage Renewal."
   • If there's no self-service cancellation option visible, proceed to the next step.
4. Warning: If you cannot find a cancellation button in your account, contact Tivimate support immediately by email (see the "Contact Tivimate support" section below); do not assume your subscription is already cancelled.
   • Many users miss the subscription management page and think they're still active when they're not, or vice versa.

What happens to your account and access after cancellation

Cancelling Tivimate is not instant; you'll retain access and premium features until your current billing period ends, and understanding this timeline helps you avoid unexpected surprises.

Remaining access and feature loss

Once you cancel, your subscription remains active and fully functional until the last day of your current billing cycle. If you cancel mid-month, you keep all premium playback features, cloud sync, and EPG enhancements until the end of that month. On the expiry date, Tivimate will disable premium features, and your app will revert to free-tier functionality.

Your playlists, favourites, and local app settings remain on your device after cancellation; Tivimate doesn't delete your personal data when premium expires. However, cloud-synced settings and some advanced features will no longer work.

Stopping automatic renewals

Cancelling prevents future automatic charges on your next billing date. If you cancel on the 15th of a month with a 30-day cycle, you'll have access until the end of that calendar month, and no charge will appear on the 15th of the following month. Verify with your bank or payment method that the charge stops; contact support if you see a charge after your cancellation date.

Reactivating or switching to a lifetime license

If you change your mind within your access period, you can resubscribe through the same store at any time. If you prefer a one-time purchase instead of monthly renewal, wait for your current subscription to expire, then buy the lifetime license to avoid paying for overlapping periods. Stopee recommends documenting your expiry date so you know when it's safe to switch.

Refund eligibility and how to claim

Tivimate's published policy states "all sales are final," but Singapore consumer law overrides this in specific circumstances; you may still qualify for a refund even if the company won't offer one voluntarily.

When tivimate may refund

According to Tivimate's refund policy, refunds are not typically given for change of mind, incompatibility with your device, or user error. However, exceptions exist for verified duplicate charges, failed activation despite payment, or if you purchased within 14 days and haven't materially used the premium features.

Contact support at support@tivimate.com or contact@tivimate.co.com with your transaction ID, purchase date, and reason for requesting a refund. Be specific: "I purchased this on [date], and it failed to activate on my device" or "I was charged twice on the same day" carries more weight than "I changed my mind."

The 14-day cooling-off rule in your favour

Singapore's CPFTA grants you a statutory 14-day cooling-off period for distance contracts, including app subscriptions. If you purchased within the last 14 days and request a refund citing this right, Tivimate must honour it unless they prove you've already downloaded or substantially used the digital content.

Pro tip: If Tivimate refuses your refund request and you're within 14 days, reply with: "I am requesting a refund under my consumer rights under Singapore's Consumer Protection (Fair Trading) Act Section 14, which grants a 14-day cooling-off period for distance contracts. Please confirm your response within 7 days." This legal language often prompts a faster response.

Escalation if tivimate refuses

If Tivimate denies your refund claim and you believe they've violated the CPFTA, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. Stopee recommends including copies of all emails, your proof of purchase, and a timeline of your cancellation attempts. CASE can mediate disputes and, in some cases, compel companies to issue refunds.

Tivimate pricing and subscription plans

Understanding what you're paying for helps you decide whether to cancel or switch plans; below are typical Tivimate subscription options and approximate pricing in Singapore Dollars.

Note: Prices vary by currency, payment method, and store (Google Play vs. App Store vs. web); check the current price at checkout. Stopee always recommends taking a screenshot of the final price before confirming payment, so you have proof if billing goes wrong.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small missteps can leave you paying for weeks longer than intended or unable to claim a refund when you should have one.

Mistake 1: thinking the app uninstall is the same as cancelling

Deleting the Tivimate app from your device does not cancel your subscription. Your charges will continue because the app and the subscription are managed separately in Google Play, the App Store, or Tivimate's own backend. Uninstalling is just removing the software; it does nothing to stop recurring payments. Always cancel the subscription first, then uninstall if you wish.

Mistake 2: cancelling in the app instead of on the store

Some users look for a "Cancel" button inside the Tivimate app itself. Most apps don't offer this; you must cancel through Google Play, Apple's settings, or Tivimate's website account menu. Searching for a cancel button inside the app wastes time and leaves your subscription active.

Mistake 3: not documenting your cancellation

After you cancel, screenshot or write down the date, the confirmation message, and any reference number provided. If you later see a charge or dispute arises, this proof is essential. Without it, you're relying on the company's records, which may be disputed. Stopee recommends forwarding yourself the confirmation email from Google, Apple, or Tivimate and saving it in a folder labelled "Subscriptions" for future reference.

Mistake 4: missing the 14-day cooling-off deadline

You have exactly 14 days from purchase to request a refund under Singapore law. After day 15, you lose this statutory right (unless you can prove misrepresentation or technical fault). If you're near the deadline and unsure, send your refund request email today; even if it takes support a few days to reply, your timestamp proves you requested it in time.

Mistake 5: assuming a charge stop means the refund is automatic

Cancelling stops future charges, but it does not automatically refund money you've already paid. You must actively request a refund from support, especially if you're within the 14-day window. Many people assume the company will automatically issue one and are surprised to find the money never returns.

After you cancel: a checklist to stay protected

Once you've cancelled, follow this checklist to ensure the cancellation sticks and you're not charged again.

Contact tivimate support for refunds and disputes

If you need to request a refund, report a billing error, or ask for help with cancellation, reach out to Tivimate using these contact channels.

Email support addresses

Send your refund request or dispute to one of these official Tivimate support email addresses:

• support@tivimate.com - Primary support and general inquiries
• contact@tivimate.co.com - Refund requests and billing disputes (preferred for refunds)

In your email, include your transaction ID, the date of purchase, your Tivimate account email, the payment method used, and a clear description of your issue. For refunds, state whether you're requesting under the CPFTA cooling-off period or citing a technical fault. Stopee recommends using a clear subject line like "Refund Request - Transaction ID [XXXX]" so support prioritises it correctly.

Expected response time

Tivimate typically responds to support emails within 5 to 7 business days. If you don't hear back within 10 days, send a follow-up email referencing your original message and transaction ID. Document all attempts; this trail is important if you later escalate to CASE.

Why stopee can help you cancel with confidence

Cancelling a subscription should be straightforward, but companies often hide the cancel button, ignore refund requests, or claim "all sales are final" even when consumer law says otherwise. Stopee has helped thousands of consumers in Singapore cancel digital subscriptions, claim refunds they're legally entitled to, and avoid the dark patterns that trap you into paying longer than necessary.

This guide covers every cancellation method for Tivimate-Google Play, Apple, and direct web purchases-plus your rights under Singapore's Consumer Protection Act and how to escalate if support refuses you. Whether you're cancelling because the app no longer suits you or because you were charged twice by mistake, Stopee empowers you to act with confidence and protect your wallet.

Bookmark this page, screenshot your cancellation confirmation, and remember: your 14-day statutory cooling-off right exists whether Tivimate mentions it or not. If they refuse to refund you within that window, Stopee's guidance on escalating to CASE ensures you know exactly how to push back. Cancel today, verify the charge stops, and contact Stopee at stopee.com if support fails to cooperate.