Manage Total Adblock

How to cancel total adblock and protect your refund rights in singapore

What total adblock is and why you might want to leave

Total Adblock is a subscription-based software service that blocks advertisements and online trackers across your browser and apps. It runs as an extension or standalone application, promising faster browsing speeds and improved privacy by filtering unwanted content and preventing third-party tracking.

The service operates on a recurring subscription model, with plans billed monthly, quarterly, or annually. You purchase through their official website or via mobile app stores like Apple App Store and Google Play.

Common reasons users cancel total adblock

Many people find they do not need continuous ad blocking after trying the service. Others discover that the performance benefits do not meet their expectations, or they prefer free alternatives. Some users simply want to reduce their monthly subscriptions and consolidate their tools.

Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

Your consumer rights in singapore

What the consumer protection (Fair trading) act protects you

Singapore's Consumer Protection (Fair Trading) Act gives you important rights when dealing with subscription services. The law protects you against unfair practices, misleading information, and unsafe goods or services.

If Total Adblock fails to honour their refund policy or makes cancellation unreasonably difficult, you have grounds to escalate your complaint. Keep records of all communications, receipts, and screenshots showing the service date and billing information.

Escalation through official channels

If Total Adblock refuses to refund you within their stated policy timeframe, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE handles consumer disputes and can mediate on your behalf at no cost.

Document everything: cancellation date, refund request date, and any responses from the company. This evidence strengthens your case if you need to escalate beyond direct contact with Total Adblock.

How to cancel total adblock step-by-step

Method 1: cancel through the total adblock online portal (recommended)

Cancelling directly through Total Adblock's website gives you immediate confirmation and the clearest path to a refund. This method is the most straightforward and leaves a clear audit trail.

1. Open a web browser and visit the Total Adblock website
   • Log into your account using your email address and password
   • Navigate to "My Subscriptions" or "Account Settings"
2. Locate your active subscription
   • Find the subscription showing your current plan (monthly, quarterly, or annual)
   • Check the renewal date and billing amount
3. Click "Cancel Subscription" or "Disable Auto-Renewal"
   • Read the final confirmation screen carefully
   • Note whether you are ending access immediately or at the end of the current billing period
4. Complete any verification steps
   • You may be asked to enter the last four digits of your payment card
   • An email verification code may be sent to your registered email address
   • Enter this code to confirm the cancellation
5. Receive your cancellation confirmation
   • The portal will display a confirmation message or reference number
   • Check your email inbox for a cancellation confirmation email within minutes
   • Screenshot this confirmation for your records
6. Request your refund if eligible
   • If you cancelled within the refund window (see refund section below), contact Total Adblock support immediately
   • Provide your cancellation confirmation number and request a refund in writing
   • Reference their refund policy in your request

Pro tip: Before you click "Cancel Subscription," take a screenshot of your account showing the plan name, price, and renewal date. This protects you if you later need to prove you cancelled within the refund window.

Method 2: cancel through apple app store (iOS)

If you subscribed to Total Adblock through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system. Apple handles refunds independently of Total Adblock.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the Settings menu
   • This opens your Apple ID account panel
3. Select "Subscriptions"
   • You will see a list of all your active subscriptions
4. Find Total Adblock in the list and tap it
   • The subscription details panel will open
   • You will see your renewal date and billing amount
5. Tap "Cancel Subscription" at the bottom
   • Apple will ask you to confirm the cancellation
   • Select your reason (optional but helpful for Apple's feedback)
6. Confirm the cancellation
   • Apple will show a final confirmation that your subscription is cancelled
   • You will receive a confirmation email from Apple

Warning: Cancelling through Apple does not automatically process a refund. Apple refunds unused portions only within 14 days of purchase. If you are outside this window, you cannot get a refund through Apple, even if Total Adblock's own policy allows it.

Method 3: cancel through google play store (Android)

Android users who subscribed through Google Play must follow Google's cancellation process. Google handles all billing and refunds for Play Store subscriptions.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
   • A dropdown menu will appear
3. Select "Payments and subscriptions"
   • This opens your Google payment dashboard
4. Tap "Subscriptions"
   • You will see all your active subscriptions
5. Select Total Adblock from the list
   • The subscription details page will open
   • Your renewal date and charge amount are displayed here
6. Tap "Cancel subscription"
   • Google will ask you to confirm and may offer discounts to retain you
   • Proceed with cancellation
7. Confirm the final step
   • Your subscription is now cancelled
   • A confirmation email will arrive from Google Play

Pro tip: Google Play refunds are available within 48 hours of purchase if you request them immediately. After 48 hours, you lose the automatic refund option. Contact Google Play Support directly if you believe Total Adblock's refund policy should override their standard timeline.

Understanding your refund options in singapore

Total adblock refund eligibility and timeframes

Total Adblock offers a money-back guarantee, but the refund window depends on your subscription plan. You must understand these timeframes to know whether you qualify.

How to request your refund

Cancelling your subscription does not automatically trigger a refund. You must actively request one within the eligible window.

1. Cancel your subscription using one of the methods above
   • Note the exact date you cancelled
   • Save the cancellation confirmation email or reference number
2. Contact Total Adblock support within your refund window
   • Email their support team at the address listed on their contact page
   • Write a clear subject line: "Refund request for Total Adblock subscription"
3. Include essential information in your email
   • Your account email address
   • The original purchase or renewal date
   • Your subscription plan name (monthly, quarterly, annual)
   • The cancellation confirmation number or reference
   • The amount paid in SGD
4. State your refund request clearly
   • Write: "I am requesting a full refund under your 30-day (or 14-day) refund policy. I cancelled on [date]. Please process this refund to my original payment method."
5. Keep copies of all correspondence
   • Save the email you send and any replies from Total Adblock
   • Note the date you sent your refund request
6. Monitor your payment method
   • Approved refunds typically appear within 24 to 48 hours
   • Bank transfers may take up to 10 business days, depending on your financial institution

Warning: Some users make the mistake of only disabling auto-renewal and assuming they will be refunded. Disabling auto-renewal stops future charges but does not refund the amount you already paid. You must explicitly request a refund in writing.

What happens after you cancel total adblock

Service access after cancellation

Cancelling Total Adblock does not immediately remove all protections. If you disabled auto-renewal (rather than requesting immediate termination), you retain access until the end of your current billing period.

For example, if you are on a monthly plan and cancel on day 10 of a 30-day cycle, you keep access until day 30. After that date, the service stops working.

Uninstalling the service

Once your subscription ends, you should uninstall Total Adblock to avoid confusion. Uninstalling is straightforward and does not affect your refund eligibility.

• On Windows or Mac: Open the application folder or Control Panel, find Total Adblock, and uninstall it
• On browser: Go to your extension settings, find Total Adblock, and click "Remove"
• On iOS: Long-press the Total Adblock app icon and select "Remove App"
• On Android: Open Google Play Store, search for Total Adblock, and tap "Uninstall"

Your account data and privacy

Cancelling does not automatically delete your account or personal data. Total Adblock retains account information and settings according to their privacy policy. If you want your data deleted, contact their support team separately and request account deletion.

Keep in mind that Stopee recommends you obtain written confirmation of deletion to protect your privacy. Store this confirmation with your cancellation records.

Pricing and plan comparison

Understanding total adblock plan costs

Total Adblock offers multiple subscription tiers, and pricing may vary depending on whether you purchase directly or through an app store. Always verify the exact price and plan name before you commit to a purchase.

Pro tip: Pricing changes frequently and may differ between the official website, Apple App Store, and Google Play Store. Before cancelling, log into your account and check the exact amount listed on your upcoming renewal date. This confirms your refund eligibility.

Common mistakes to avoid when cancelling

Why these missteps happen and how to sidestep them

Many users find cancellation frustrating because they do not understand the difference between disabling auto-renewal and requesting a refund. You are not alone in this confusion, and Stopee has helped thousands of consumers navigate these tricky distinctions.

• Mistake 1: Assuming auto-renewal is off when you only disabled notifications. Some users turn off email reminders but leave the subscription active. Check your account dashboard directly to confirm cancellation status.
• Mistake 2: Not requesting a refund in writing. Simply cancelling does not refund past payments. You must email support explicitly asking for your money back. Keep copies of this email.
• Mistake 3: Deleting the app without cancelling the subscription. Uninstalling the app does not cancel your subscription. You will continue to be charged until you formally cancel through the portal or app store.
• Mistake 4: Cancelling outside the refund window. If you cancel after 14 or 30 days (depending on your plan), Total Adblock may refuse a refund. Mark your calendar with the refund deadline.
• Mistake 5: Missing refund processing times. Refunds can take up to 10 business days. Do not panic if the money does not appear within 48 hours. Check with your bank if it has been longer than 10 days.
• Mistake 6: Using a different contact method. Social media messages or calls are less reliable than email. Always submit refund requests in writing so you have proof.

Checklist: before and after cancellation

Pre-cancellation checklist

Prepare thoroughly before you cancel to protect your refund eligibility and preserve your evidence.

• Check the exact date you purchased or renewed your subscription
• Confirm which plan you are on (monthly, quarterly, or annual)
• Note the renewal date visible in your account
• Take a screenshot of your subscription details page
• Save your order confirmation email and receipt
• Check whether you are still within the refund window (14 or 30 days)
• Verify the refund policy on Total Adblock's official website
• Prepare your payment method details (last four digits of card) for verification

Post-cancellation checklist

After you cancel, document everything to support any future refund claim or dispute.

• Save the cancellation confirmation email from Total Adblock or the app store
• Note the cancellation date and reference number
• Screenshot the confirmation page showing cancellation status
• Send your written refund request within 24 hours (do not wait until day 13 of 14)
• Keep copies of all emails to and from Total Adblock support
• Monitor your bank or payment account for the refund
• Note the date you received the refund and the amount
• Uninstall the Total Adblock application from all devices
• File a complaint with CASE if Total Adblock refuses a refund you are entitled to

Contact and escalation details for total adblock

Official total adblock contact address

Total Adblock operates from the United Kingdom. The primary business address on record is:

Total Adblock
Fareham, UK

This address appears on official registration documents. An older listing in Venice, California may exist but is not authoritative. No local Singapore office has been confirmed, so all communications should be directed to the UK headquarters.

How to reach total adblock support

Contact Total Adblock through their official support page before escalating to CASE. Keep records of all communication attempts.

• Visit their official website and use the "Contact Us" or "Support" form
• Email their support address with your request and account details
• Allow 24 to 48 hours for an initial response
• If they do not respond within 5 business days, escalate to CASE

Escalating your complaint to CASE

If Total Adblock does not honour their refund policy or ignores your cancellation request, lodge a complaint with the Consumers Association of Singapore.

• Website: www.case.org.sg
• Email: enquiry@case.org.sg
• Phone: +65 6100 0315
• Provide CASE with copies of your cancellation request, refund request email, and any responses from Total Adblock
• Include screenshots of your account showing the subscription date and renewal amount
• CASE will mediate at no cost and may compel Total Adblock to refund you if they find in your favour

Final thoughts on cancelling total adblock

Cancelling a subscription should not feel like a battle. You have clear legal rights under Singapore's Consumer Protection (Fair Trading) Act, and Stopee is committed to empowering you with the knowledge to exercise them. Whether you choose to cancel through the online portal, Apple App Store, or Google Play, follow the exact steps outlined above and keep detailed records of every action you take.

Remember that disabling auto-renewal and requesting a refund are two separate steps. Plan your cancellation timing carefully so you cancel within your refund window. If Total Adblock refuses to honour their refund policy, escalate to CASE without hesitation.

Stopee has guided consumers through thousands of cancellations just like yours. You are in control. Act decisively, document thoroughly, and know that your rights are backed by law. If you need further guidance on cancelling other services, visit Stopee.com to access our complete library of cancellation guides and consumer protection resources. Your empowerment is our mission.