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Cancel Totalav: Step-by-Step Guide
How to cancel TotalAV in singapore: your step-by-step refund guide
What is TotalAV and why you might want to cancel
TotalAV is a subscription-based antivirus and security software that protects your devices against malware, offers system optimization tools, and includes privacy features like a VPN and ad blocker. You access it through your online account portal or mobile apps on iOS and Android.
If you're reading this, you've decided TotalAV isn't right for you anymore. That's fair. Maybe you've found a better fit, discovered you don't use all the features, or simply want to reduce your monthly expenses. Whatever your reason, Stopee is here to guide you through cancelling quickly and getting your refund if you're eligible.
Key features of TotalAV
TotalAV typically includes real-time malware protection, system cleanup and optimization scans, VPN access, ad blocking, and device management tools. Your specific features depend on which plan you purchased. Always check your account dashboard to see exactly what your current subscription includes.
Why cancellation matters
When you cancel, you stop paying for future billing cycles. However, you'll keep access to TotalAV services until your current paid period ends. Understanding this timing helps you plan your next security solution without gaps in protection.
Your consumer rights in singapore
What singapore law protects you
Singapore's Consumer Protection (Fair Trading) Act safeguards your right to transparent pricing, honest advertising, and fair contract terms. When you purchase TotalAV online, you're protected as a consumer in a distance contract.
Distance-purchased digital services in Singapore typically include a cooling-off period of around 14 days from the date of purchase, though the exact window depends on the provider's terms and the service category. TotalAV's own refund policy (14 days for monthly plans, 30 days for annual subscriptions) meets or exceeds this standard.
Your escalation path if TotalAV refuses
If TotalAV refuses your legitimate cancellation request or refund, you can contact the Consumers Association of Singapore (CASE) or escalate to the Info-communications Media Development Authority (IMDA) if the company violates consumer protection rules. Stopee recommends documenting all communication with TotalAV before escalating.
How to cancel TotalAV: all methods
Cancel via the TotalAV website (web portal)
Cancelling through the web portal is the fastest and most transparent way to stop your subscription. You'll disable auto-renewal and keep your account active until your billing period ends.
- Open your web browser and visit the TotalAV website.
- Log in to your account using your email and password.
- Navigate to your account dashboard and select "My Subscriptions" or "My Services".
- Find your active TotalAV subscription and click "Cancel Subscription".
- TotalAV may ask you to verify your identity using a code sent to your email or linked payment method. Enter this code.
- Confirm the cancellation. You'll receive an email receipt confirming your subscription is set to end at the close of your current billing cycle.
Pro tip: Screenshot your cancellation confirmation email. You'll need it if you later request a refund or need to prove you cancelled on time.
Cancel via apple app store (iOS)
If you subscribed to TotalAV through the Apple App Store, Apple manages your subscription, not TotalAV. Cancellation happens in your iOS settings, not in the TotalAV app itself.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find and tap "TotalAV".
- Tap "Cancel Subscription".
- Follow any prompts to confirm. Apple will send you a cancellation confirmation email.
Warning: If you cancel through the Apple App Store but your billing still appears in your TotalAV account dashboard, contact TotalAV support at cancel@totalav.com with your Apple receipt. Apple and TotalAV sometimes need to sync these records.
Cancel via google play (Android)
Like Apple, Google Play handles Android subscriptions independently. You cancel in Google Play, not in the TotalAV app.
- On your Android device, open the Google Play app.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "TotalAV".
- Tap "Cancel subscription" and confirm.
- Google will send you a confirmation email.
Pro tip: After cancelling on Google Play, wait 24 hours for the system to sync. Then log into your TotalAV account to verify cancellation is recorded. If it isn't, email cancel@totalav.com with your Google Play receipt.
Cancel via email (direct contact)
If you have difficulty cancelling online or prefer written confirmation, you can contact TotalAV directly by email.
- Send an email to cancel@totalav.com with your account email address and the account holder's name.
- Request cancellation of your subscription effective immediately or at the end of your current billing cycle (specify which you prefer).
- Ask for written confirmation in your reply.
- TotalAV typically responds within 2-3 business days. Keep this email thread for your records.
Warning: Email cancellation takes longer than the web portal. If your renewal date is within 48 hours, use the web portal instead to avoid being charged.
Understanding what happens after you cancel
Your access and billing timeline
Cancelling doesn't mean losing access immediately. When you disable auto-renewal, TotalAV stops charging you after your current billing cycle ends, but you keep full protection and features until that final date arrives.
For example, if your annual subscription renews on 15 March 2025 and you cancel today, you'll retain all TotalAV services until 14 March 2025. After that date, you lose access unless you reactivate your subscription or purchase a new one.
Your account and personal data after cancellation
Disabling auto-renewal does not delete your account or stored settings. Your profile, passwords, scan history, and VPN configurations remain in your account for up to 12 months (check TotalAV's privacy policy for exact retention). You can log in anytime to reactivate if you change your mind, but you'll be charged for a new subscription period.
If you want to permanently delete your account and all personal data, you must request this separately through your account settings or by emailing TotalAV support. Stopee advises doing this only after your cancellation is fully processed and any refund has arrived.
Refund eligibility and timelines
Refunds for subscriptions purchased directly from TotalAV
TotalAV offers two refund windows depending on your plan type. These apply only to subscriptions bought directly from the TotalAV website.
| Plan type | Refund window | Example |
|---|---|---|
| Annual or bi-annual subscriptions | Full refund within 30 days of purchase or renewal | Annual plan purchased 1 March = refund eligible until 31 March |
| Monthly subscriptions | Full refund within 14 days of purchase or renewal | Monthly plan purchased 1 March = refund eligible until 15 March |
| Quarterly or add-on services | Full refund within 14 days of purchase or renewal | Add-on purchased 1 March = refund eligible until 15 March |
Pro tip: TotalAV counts the refund window from the date of purchase or renewal, not from when you first used the service. A 30-day annual plan purchased on 1 March expires on 31 March for refund purposes, regardless of when you first logged in.
Refunds for app store purchases
If you subscribed through the Apple App Store or Google Play, Apple and Google handle your refunds, not TotalAV. Request refunds directly through their platforms.
- Apple App Store: Go to your Purchase History, find the TotalAV charge, and select "Report a Problem" to request a refund. Apple typically responds within 24-48 hours.
- Google Play: Open your Order History, find the TotalAV charge, and tap "Request a refund". Google usually decides within 24 hours.
Processing times for approved refunds vary. Money typically appears in your bank account or payment method within 2-10 business days depending on your bank and payment method.
Important: what cancellation alone does not do
Turning off auto-renewal is NOT the same as requesting a refund. When you cancel, you simply stop future charges. Your money for the current billing period stays with TotalAV unless you explicitly request a refund AND you're within the eligible window.
If you want your money back, you must cancel AND submit a separate refund request (or request a refund directly through your app store if applicable). Stopee recommends doing both within 48 hours of realizing you want to exit.
TotalAV pricing and plan options
Where to check current pricing
TotalAV's pricing, plan names, and features change frequently. Never rely on pricing you see on third-party comparison sites or old articles. Always verify on TotalAV's official website or in your own account dashboard before making decisions about upgrading, downgrading, or cancelling.
Log into your account and navigate to "My Subscriptions" to see exactly what you're paying and when your next renewal date is. This is your source of truth for your account.
Choosing the right plan before you buy
Before purchasing, assess how many devices you need to protect (mobile phones, laptops, tablets), whether you want VPN included, and how long a commitment you're comfortable with (monthly, annual, or bi-annual). Annual plans typically cost less per month but lock you into a longer commitment. Monthly plans offer flexibility but cost more overall.
Remember: the refund window is shorter for monthly plans (14 days) than annual plans (30 days). If you're unsure about committing, start with monthly to test the service, then upgrade to annual once you're confident.
Common mistakes when cancelling TotalAV
Cancelling should be straightforward, but small missteps can cost you money or leave you with unwanted charges. Learning from others' mistakes helps you avoid these traps.
Mistake 1: cancelling too late to request a refund
Your refund window starts on your purchase or renewal date, not when you first use the service. If you wait until day 31 of an annual plan to cancel, you've missed the 30-day refund window. You can still cancel to stop future charges, but you won't recover your money for this period.
Stopee tip: Set a calendar reminder for day 15 of your subscription if you're on an annual plan (day 8 if monthly). This gives you a safety buffer to request a refund if you're not satisfied.
Mistake 2: cancelling via the wrong method for app store subscriptions
If you bought TotalAV through the Apple App Store or Google Play, cancelling in the TotalAV app or website won't work. You must cancel through the app store itself, or your subscription will renew on the next billing date. Check your receipt email to see where you purchased.
Mistake 3: assuming auto-renewal is off without confirmation
After you click "cancel", always wait for a confirmation email. If you don't receive one within 24 hours, log back into your account and verify that auto-renewal is marked as "off" or "disabled". Some users cancel but don't see the confirmation page and assume it worked, only to be charged weeks later.
Mistake 4: not keeping your cancellation proof
Screenshot your cancellation confirmation email or web page. If TotalAV charges you after you cancelled, you'll need this proof to dispute the charge with your bank or credit card company (a process called a chargeback). Without it, your bank may side with TotalAV.
Mistake 5: requesting a refund after the window closes
TotalAV's refund policy is clear: 14 or 30 days depending on plan type. Once your window closes, you have no contractual right to a refund, though you can always ask. Stopee advises acting fast if you're unhappy. The sooner you request a refund, the more likely TotalAV will approve it as a goodwill gesture.
After your TotalAV cancellation: what's next
Cancelling is just the first step. Protecting yourself after the cancellation ensures you've tied up all loose ends and have a plan for what comes next.
Verify your cancellation was processed
Two days after you cancel, log back into your TotalAV account. Your subscription status should show as "Cancelled" or "Active until [end date]". If it still shows as "Active" or "Renews automatically", contact TotalAV immediately at cancel@totalav.com with your cancellation proof.
Replace your antivirus before your access ends
Don't let your subscription expire without having a replacement security solution ready. Research and install a new antivirus or security suite before your TotalAV access ends. You don't want a gap where your devices are unprotected.
Monitor your bank statements
Watch your bank or credit card statement for the next billing date you would have been charged. If a charge appears after you cancelled, immediately dispute it with your bank. Provide your cancellation confirmation email as evidence. Your bank will investigate and typically refund you within 5-10 business days.
Request a refund if you're eligible
If you cancelled within your refund window and want your money back, email cancel@totalav.com with your account details and request a refund. Include the date you would have been charged. TotalAV typically processes refunds within 5-7 business days, and the money arrives in your account within 10 business days after that.
How stopee helps you cancel with confidence
Cancelling a subscription should never be difficult or stressful. At Stopee, we've helped thousands of consumers navigate cancellation processes, dispute unfair charges, and recover refunds they didn't know they were entitled to. Whether you're cancelling TotalAV, a streaming service, a gym membership, or any other subscription, Stopee provides clear, step-by-step guidance tailored to your situation.
Our mission is simple: empower you to take control of your subscriptions and your money. We track cancellation policies, flag dark patterns (like hidden renewal fees or complicated cancellation processes), and escalate your complaint to consumer protection authorities if a company refuses to honour your rights.
If you encounter any resistance from TotalAV after following this guide, return to Stopee. We'll help you draft a complaint, identify your consumer rights under Singapore law, and guide you through your next steps with CASE or IMDA if necessary.
Quick reference: cancellation checklist
- Confirm your refund window (14 or 30 days depending on your plan type)
- Log into your TotalAV account and verify your subscription type and renewal date
- Choose your cancellation method (web portal, app store, or email)
- Complete cancellation and screenshot your confirmation
- Request a refund if you're within the eligible window
- Wait for confirmation email within 24-48 hours
- Monitor your bank statement for unexpected charges
- Install replacement antivirus software before your access ends
- Dispute any unauthorized charges with your bank immediately
- Contact Stopee if TotalAV refuses your legitimate cancellation request
Contact information for TotalAV support
For cancellations, refunds, or account issues, contact TotalAV at the following address:
Email: cancel@totalav.com
Note: Always use the official TotalAV website to verify contact information before reaching out. If you've cancelled and been wrongly charged, Stopee recommends contacting your bank or credit card company first to dispute the charge, then following up with TotalAV for clarification.
Cancelling TotalAV in Singapore is straightforward when you know the steps. By following this guide, you'll disable auto-renewal, secure your refund if eligible, and move forward with confidence. Stopee has walked thousands of consumers through exactly this process, and you're not alone. Your money belongs to you, and you have the right to cancel whenever you choose.