Manage Trellis

How to cancel trellis and reclaim your account in singapore

Understanding what trellis actually is

Trellis operates as two distinct services under one brand, each with completely different cancellation processes and refund rules. You need to know which one you've signed up for, because the steps you take will differ significantly. At Stopee, we've helped thousands of consumers untangle exactly this kind of confusion, and we want to walk you through it clearly.

The two trellis services explained

TrellisWP (formerly known as Mediavine Marketplace or Trellis for WordPress) is a web-based software license and subscription product designed for WordPress users. It operates on a straightforward digital licensing model with built-in account controls and a 30-day refund window for new purchases.

Trellis Coworking & Events is a membership-based physical service offering access to coworking spaces and community events. This operates on fixed billing periods with notice requirements for termination, much like a gym membership or office lease.

The Trellis Personality app offers in-app purchases measured in Seeds (a virtual currency), with one-time transaction fees rather than ongoing subscriptions.

Why this distinction matters to you

If you hold a TrellisWP license, you can cancel immediately through your online account dashboard. If you're a coworking member, you must submit a formal email request with notice. If you've made an in-app purchase, that transaction is typically final. Stopee recommends checking your payment method and account type first to avoid sending a cancellation request to the wrong channel.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you important leverage when dealing with any service, including Trellis.

What the law protects you for

You have the right to receive goods and services of acceptable quality, fit for the purpose they are sold for, and accurately described. If a Trellis service fails to meet these standards, you can claim a refund or replacement. Additionally, unfair contract terms that heavily favour the provider over you are not enforceable under Singapore law.

If Trellis charges you without clear consent, continues billing after a cancellation, or misrepresents features, you have grounds to escalate your complaint. The Consumer Association of Singapore (CASE) can mediate disputes at no cost to you.

Your practical rights at cancellation

• You can cancel most digital subscriptions and memberships by written notice (email counts).
• You must receive clear confirmation of your cancellation and its effective date.
• If Trellis continues to bill you after cancellation, you can dispute the charge with your bank.
• You are entitled to a refund if Trellis breaches its service terms or fails to deliver the service.

Stopee always recommends keeping records of every cancellation request, response, and statement. These documents become your evidence if you need to file a complaint with CASE or challenge a charge.

How to cancel TrellisWP (the web-based license)

If you use TrellisWP as a WordPress plugin or tool, cancellation is the simplest of the Trellis offerings because you control the process entirely online.

Step-by-step cancellation process

1. Visit the TrellisWP website and sign in to your account using your email and password.
   • Make sure you're on the official TrellisWP domain, not a phishing site.
   • Write down your login credentials in a safe place before you start.
2. Navigate to the Account Details or Account Settings page (usually found in the top-right menu or under Profile).
   • Look for a link labelled "Account Details," "Billing," or "Subscription Settings."
   • If you cannot find it, use the site's search function or contact support first.
3. Locate the cancellation or "Manage Subscription" button on that page.
   • It may be labelled "Cancel Subscription," "End License," or "Delete Account."
   • Read the confirmation prompt carefully before clicking.
4. Click the cancellation button and confirm your action when prompted.
   • TrellisWP will display a final confirmation message.
   • Your cancellation takes effect immediately.
5. Take a screenshot of the cancellation confirmation page as your proof of cancellation.
   • Include the date, your account name, and the confirmation reference if shown.
   • Email this screenshot to yourself or save it to cloud storage.
6. Check your email for a cancellation confirmation from TrellisWP within 24 hours.
   • If you do not receive one, log back in and verify the cancellation went through.
   • If the subscription is still active, repeat the process or contact TrellisWP support.

Important note: As of October 20, 2025, all TrellisWP subscriptions were automatically cancelled by the provider. If you were a subscriber before that date, your license is no longer active, but you should still verify this in your account and check that you are not being billed.

What to expect after TrellisWP cancellation

Your access to the TrellisWP service stops immediately. Any license keys you hold become inactive, and you can no longer activate them on new WordPress installations. Billing stops at once, and no renewal charge will appear on your next statement. Stopee strongly advises checking your credit card or bank statement 5-7 days after cancellation to confirm no charge has been processed.

How to cancel trellis coworking & events (the membership)

Cancelling a coworking membership requires a formal written request because you are terminating a service contract with a physical location and notice period obligations.

Cancellation process for members

1. Locate your current membership agreement or confirmation email from Trellis.
   • Search your email for "Trellis," "membership," or "coworking."
   • Note your membership type, start date, and billing period.
   • Check the terms for any notice periods you must observe (usually 30 days or one billing cycle).
2. Calculate your intended termination date, ensuring you meet the required notice period.
   • If your notice period is 30 days and today is 1st December, your earliest termination date is 31st December.
   • Write this date in your cancellation email.
3. Compose a clear cancellation email to membership@trellis.social.
   • Subject line: "Membership Cancellation Request - [Your Full Name]"
   • Include your full name, membership email, current plan name, and desired termination date.
   • Example: "I request to cancel my Trellis Coworking membership effective 31st December 2025."
4. Send the email from the address associated with your membership account.
   • Do not send from a different email address, as Trellis may not link it to your account.
   • Keep the subject line simple and specific.
5. Save a copy of the email you sent (most email clients do this automatically in your Sent folder).
   • Also save the timestamp and any auto-reply from Trellis.
   • Take a screenshot if the email platform allows you to see the delivery status.
6. Wait for a formal confirmation email from Trellis within 3-5 business days.
   • This confirmation should repeat your cancellation date and any final billing details.
   • If you do not receive confirmation, send a follow-up email and copy your original request.

Pro tip: Always specify your desired termination date rather than asking Trellis to pick one for you. This removes ambiguity and protects you if a dispute later arises over when your membership actually ended.

What to expect after coworking cancellation

Your access card or key fob will remain active until the end date you agreed on, unless Trellis confirms otherwise. You continue to pay for the current billing period (or until your termination date if it falls mid-cycle). Stopee recommends confirming the final date with Trellis in writing so there is no surprise charge after the date you expect to have cancelled. Access is normally revoked the day after your membership officially ends.

Trellis refund eligibility and timelines

Refunds depend entirely on which Trellis service you hold and how long ago you purchased it.

TrellisWP refund window and conditions

TrellisWP offers a 30-day money-back guarantee on new license purchases. This begins from the date of your initial transaction. If you request a refund within this 30-day window, Trellis will cancel your license and process the refund to your original payment method. Refunds typically appear in your bank account within 5-10 business days, though some banks take longer to post the credit.

Warning: If you cancel after 30 days, you lose refund eligibility. You can still cancel your subscription to stop future charges, but you will not recover the amount already paid.

To request a refund, email TrellisWP support with your order reference number, purchase date, and reason for the refund. Include a note that you are within the 30-day window. Keep a copy of this email and the date you sent it.

Coworking membership refund policy

Trellis does not generally issue refunds for amounts you have already paid toward your coworking membership. If you've paid for December and cancel mid-December, you do not receive a refund for the unused portion, even if you stop using the space. This is a standard practice for membership-based services in Singapore, similar to gym cancellations.

The only exception is if Trellis discontinues the membership service or closes the physical location before your paid period ends. In that case, you are entitled to a pro-rata refund of the unused portion. To claim this, document the closure and request the refund in writing to membership@trellis.social within 30 days of the service ending.

In-app purchase refunds (Trellis personality)

One-time in-app purchases like Seeds in Trellis Personality are generally non-refundable. However, if you purchased them by accident, contacted support within 48 hours, and the purchase was unused, Trellis may reverse the charge as a gesture of goodwill. This is not guaranteed and depends on their discretion.

Trellis pricing snapshot for singapore users

Pricing for Trellis services varies significantly by service type and location. Below is what we've confirmed in Singapore dollars.

Note: TrellisWP and Trellis Coworking pricing are typically quoted in USD or require direct contact with the sales team. Stopee recommends asking for a SGD quote upfront if you want to avoid currency conversion surprises on your bill.

Common mistakes when cancelling trellis

Cancellations can go wrong for reasons that feel simple in hindsight, but cause real frustration in the moment. We want to help you avoid them.

Sending cancellation to the wrong email

If you hold a coworking membership and email a generic "support@trellis.com" address instead of membership@trellis.social, your request may be misrouted or lost. Always use the email address provided in your membership confirmation or service agreement. If you cannot find it, contact support first to ask where to send cancellation requests, and request their response in writing.

Not meeting the notice period

Coworking memberships have notice periods (often 30 days). If you send a cancellation request on December 15th asking to cancel "immediately" or "effective today," Trellis will likely refuse or set your termination date 30 days from the request date, not from your email. Always calculate your notice period and state a specific end date in your request.

Confusing TrellisWP with the coworking service

The biggest trap: you hold a TrellisWP license and email membership@trellis.social (the coworking address) asking to cancel. The coworking team has no record of you and cannot help. If you use TrellisWP, cancel through your online account dashboard, not by email. Stopee advises double-checking your invoice or confirmation email to confirm which service you actually subscribed to.

Cancelling in your mind but not in writing

You decide to stop using Trellis, delete the app, or forget about it, but you never formally submit a cancellation request. Three months later, a charge appears. Without a written cancellation request and confirmation, Trellis has no way to know you intended to cancel. Always send a formal cancellation email or use the web dashboard, and always keep proof of your request.

Assuming a refund will be automatic

For TrellisWP, you must actively request a refund within 30 days; cancelling the subscription alone does not trigger a refund. Stopee recommends treating cancellation and refunds as two separate requests. First cancel to stop future charges, then request the refund separately if you are eligible.

What happens after you cancel trellis

Cancellation sets off a chain of changes, and knowing what to expect helps you stay on top of them.

Access and account status

For TrellisWP, your access and any license keys become inactive immediately after you confirm cancellation. Your WordPress installations lose the Trellis functionality (usually a hosting or plugin service). For coworking, your key card or access code typically works until the end of your agreed termination date, after which it is deactivated. You will no longer receive invitations to member events or have access to the physical space.

Billing and renewals

TrellisWP stops billing you at once. No renewal charge will appear on your statement after cancellation. Coworking memberships continue through the current billing period unless you negotiated an earlier termination. If your billing cycle is monthly and you cancel on the 15th with a 31st January termination date, you will be charged for January, but not February. Stopee recommends reviewing your credit card or bank statement 7 days after your cancellation confirmation to verify no unexpected charges have been processed.

Data and backup considerations

If you held a TrellisWP license and used it to host a WordPress site, back up your website data before your cancellation takes effect. Trellis may delete your site files shortly after you cancel. For coworking members, there is no data to back up, but you may want to save contact information of colleagues you met before your access ends.

When to escalate if trellis will not cancel

Most cancellations go smoothly, but if Trellis refuses, ignores your request, or continues billing after cancellation, you have formal escalation options.

Step one: document and contact support

Gather all evidence: your original cancellation request email, any confirmation you received, your account statements, and payment records. Contact Trellis support with this documentation and explain the issue. Give them 7-10 business days to respond. If they remain unresponsive, move to the next step.

Step two: dispute with your bank

If Trellis continues to charge you after your cancellation request, contact your bank and file a dispute for the unauthorized charge. Your bank can freeze or reverse the charge, giving you immediate relief while the dispute is investigated. Provide your bank with your cancellation request email and confirmation as evidence.

Step three: escalate to CASE

The Consumer Association of Singapore (CASE) offers free mediation for disputes with businesses. If Trellis refuses to honour your cancellation, issue a refund you are owed, or if they misrepresent their service, file a complaint with CASE online or call them at 6100-0315. CASE will contact Trellis on your behalf and work toward a resolution. Stopee recommends filing with CASE only after you have tried to resolve the issue directly with Trellis.

Checklist to confirm your cancellation is complete

Use this checklist to verify you have cancelled correctly and are protected if a problem arises later.

• [ ] I have identified which Trellis service I hold (TrellisWP, coworking, or in-app purchase).
• [ ] I have reviewed my membership agreement or terms for any notice period requirements.
• [ ] I have submitted my cancellation request (via web dashboard for TrellisWP, or email for coworking).
• [ ] I have saved a copy of my cancellation request and the timestamp.
• [ ] I have received a formal confirmation of my cancellation from Trellis with an effective date.
• [ ] I have taken a screenshot of the confirmation email or webpage.
• [ ] I have verified that no charge appears on my statement 5-7 days after the confirmed cancellation date.
• [ ] If I am owed a refund, I have submitted a refund request within the eligible window and saved proof of it.
• [ ] I have stored all documentation (emails, screenshots, invoices) in a safe location for at least one year.

Your final takeaway: you are in control

Cancelling any subscription can feel daunting, especially when you are dealing with a service that spans multiple products like Trellis. The good news is that your cancellation rights are clear under Singapore law, the processes are straightforward once you know which service you hold, and you have escalation options if Trellis does not cooperate.

Stopee has helped thousands of consumers navigate cancellations exactly like this one by breaking the process into clear, sequential steps and removing the jargon. If you follow the steps above, keep records of your request and confirmation, and remain calm if a problem arises, you will succeed.

Whether you are cancelling TrellisWP, your coworking membership, or an in-app purchase, remember: you have the right to cancel, you have the right to a refund if the service fails to deliver, and you have a free escalation pathway through CASE if Trellis refuses to honour your request. Stopee is here to empower you to take control of your subscriptions. Visit Stopee.com today to explore guides for cancelling other services you may hold, and take back your spending.