Manage Typeform

How to cancel typeform and protect your consumer rights in singapore

What is typeform and why you might cancel

Typeform is a SaaS platform that lets you build interactive surveys, forms, quizzes and conversational experiences using a clean, one-question-at-a-time interface.

The service attracts businesses and individuals who need lead capture, customer feedback collection, application forms and quizzes. It includes templates, integrations and response analytics across all devices, with a strong visual design focus. VideoAsk, its video-first variant, is available as an iOS app with in-app purchases.

You might cancel because you've completed your project, found a cheaper alternative, or realised the paid features don't match your needs. Whatever your reason, Stopee is here to guide you through the process and help you understand your rights as a Singapore consumer.

Common reasons to cancel typeform

Users typically cancel Typeform after finishing a short-term campaign, switching to a competitor like SurveySparrow or Jotform, or downgrading because the free plan is sufficient. Some cancel because they forgot about auto-renewal and want to stop unexpected charges. Others discover that their forms work just as well on the free tier.

When cancellation makes sense

Cancel now if you're not actively using paid features, if your project deadline has passed, or if you can achieve the same results with a free tool. You should also cancel immediately if you spot unauthorised charges or if Typeform has misrepresented its features to you.

Your consumer rights and protections in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a digital service subscription.

What the consumer protection act guarantees

Under Singapore law, suppliers must treat you fairly, avoid misleading claims about their services, and honour their contractual terms. If Typeform misrepresented features, charged you without consent, or refused a legitimate refund, you have legal remedies. You can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry if Typeform doesn't respond.

Your statutory refund window

Singapore does not mandate a blanket 14-day "change of mind" refund window for digital services the way some European jurisdictions do. However, if you can prove the service was faulty, misrepresented or delivered with a defect, you have grounds to request a refund under consumer protection law. If Typeform refuses without justification, document the exchange and escalate to CASE.

Typeform pricing for singapore users

Understanding what you're paying helps you decide whether cancellation saves money or whether a downgrade to the free plan is smarter.

Pricing structure and currency

Typeform's web-based plans are billed in USD. When you access Typeform from Singapore, your card issuer converts USD to SGD at their rate, so your actual charge varies depending on exchange rates and card fees. VideoAsk in-app subscriptions bought via the Apple App Store are billed directly in SGD, making costs more transparent.

Pro tip: If you have a VideoAsk annual subscription, check your cancellation date. Annual plans lock you in for 12 months, and Typeform does not pro-rate refunds, so cancelling mid-year means you lose the remaining balance.

How to cancel typeform on the web

Cancelling your Typeform web subscription is straightforward and takes less than two minutes if you follow these steps.

Cancel your typeform plan via your account

1. Log into your Typeform account on the web at typeform.com with your email and password.
2. Click your avatar or profile icon in the top right corner and select "Account settings" or navigate directly to the Plan & Billing section.
3. Look for "Your plan" or "Current subscription" and click the button labeled "Cancel my plan" or "Manage subscription".
4. Typeform will ask you to confirm. Select "Downgrade to Free" when prompted.
5. Follow the on-screen steps to complete cancellation. You will receive a confirmation email.
6. Verify your cancellation by returning to Plan & Billing. You should now see "Free plan" listed as your active plan.

Warning: Do not close your browser tab until you see a confirmation message. If the page times out or refreshes unexpectedly, log back in and check Plan & Billing to confirm the cancellation went through.

What happens to your access immediately after

You retain access to your paid features until the end of your current billing cycle. For example, if you cancel on the 15th of a month and your cycle ends on the 30th, you can still use premium features through the 30th. On the 1st of the next month, your account automatically downgrades to Free and paid features are disabled or put into trial mode.

How to cancel typeform subscriptions bought via app stores

If you subscribed to VideoAsk via the Apple App Store or Google Play, you must cancel through the app store itself, not via Typeform.

Cancel VideoAsk on the apple app store

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions".
4. Find "VideoAsk by Typeform" in your active subscriptions list and tap it.
5. Tap "Cancel subscription".
6. Choose your cancellation reason (optional) and confirm.
7. You will see "Expires on [date]" confirming your cancellation is scheduled.

Pro tip: Apple lets you cancel an app subscription up to the day before your renewal date. If you cancel on the renewal date itself, you may still be charged. Check your renewal date in the subscription details before clicking Cancel.

Cancel VideoAsk on google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon and select "Payments and subscriptions".
3. Tap "Subscriptions".
4. Select "VideoAsk by Typeform".
5. Tap "Cancel subscription".
6. Follow the prompts to confirm. Google will show you your cancellation effective date.

Warning: Uninstalling the VideoAsk app does not cancel your subscription. You must follow the store cancellation steps above, or your card will continue to be charged.

What happens after you cancel typeform

Cancellation is not the end of your relationship with Typeform; understanding what changes helps you protect your data and avoid surprises.

Your access, data and forms after cancellation

Once your billing cycle ends and you downgrade to Free, you keep your account, all your forms and all your stored responses. You can still view, edit and share your forms. However, forms that rely on paid features such as advanced logic, conditional branching, or premium templates may revert to trial mode or lose functionality. In some cases, published forms may become inaccessible until you recreate them on the free tier.

Pro tip: Before cancelling, export or screenshot your form logic and any custom branding. Some advanced features won't display after downgrade, so having a backup prevents frustration if you need to recreate forms.

Your billing stops at the end of your cycle

Typeform will not charge you again once your current billing period ends. No refund is issued for the unused portion of your prepaid month or year. If you paid for a full year and cancel after two months, you forfeit the remaining 10 months.

Will you get a refund from typeform

Refunds are rare, but not impossible if you have grounds under Singapore consumer law.

Typeform's standard refund policy

Typeform does not issue pro-rated refunds for unused time. Subscriptions are prepaid and non-refundable under their standard terms. If you cancel mid-cycle, you keep access until the cycle ends, but you receive no money back for the days or weeks you don't use.

Typeform's Help Center contains no mention of a 14-day automatic refund window for "change of mind" cases, which aligns with the fact that Singapore law does not mandate this for digital services.

When you might succeed with a refund request

If you can demonstrate that Typeform misrepresented its features, failed to deliver the service as described, or charged you without consent, you have legal grounds to escalate a refund request. Document the following:

• Screenshots of how the feature was advertised versus how it actually works.
• Your transaction receipts and billing dates.
• Email exchanges with Typeform support showing your complaint and their response.
• Any evidence that the service was down or unavailable for significant periods.

If Typeform refuses, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or contact the Ministry of Trade and Industry. Stopee recommends gathering this evidence before you cancel, so you have a clear record if you need to pursue a refund claim.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but one misstep can leave you paying for another month or locked out of your data.

Mistake one: forgetting to cancel before your renewal date

Typeform renews automatically on your billing anniversary. If you intend to cancel but delay, you may be charged for another month or year without realising it. Set a calendar reminder for five days before your renewal date, then cancel immediately. Check your Plan & Billing section for your exact renewal date.

Mistake two: cancelling an app subscription the wrong way

Cancelling inside the app itself does not work. You must cancel via the Apple App Store or Google Play, depending on where you purchased. Thousands of users have continued paying because they thought tapping a "Cancel" button in the app would stop their subscription.

Mistake three: not downloading your data before cancellation

While your forms and responses remain in your account after downgrade to Free, forms with paid features may lose functionality. Before cancelling, export your form responses as CSV or PDF. Typeform allows CSV exports in the responses section of each form.

Mistake four: cancelling without checking whether you're eligible for a refund

If the service was faulty or misrepresented, requesting a refund before cancelling strengthens your case. Once you cancel, Typeform may assume your complaint is resolved. Contact Typeform support, explain the issue, request a refund with evidence, and give them 7 working days to respond. Only cancel if they refuse and you've documented the exchange for an escalation to CASE.

How to request a refund from typeform

If you believe you deserve a refund, follow these steps to maximise your chances and create a record for consumer protection escalation.

Steps to request a refund

1. Log into your Typeform account and navigate to the Help & Support section.
2. Click "Contact support" and select "Billing" as your category.
3. Write a clear, factual message explaining why you believe a refund is warranted. Reference the specific feature that was misrepresented or the service failure. Include dates.
4. Attach screenshots, transaction receipts and any evidence of miscommunication.
5. Submit and await Typeform's response within 7-10 working days.
6. If Typeform refuses, reply to their email acknowledging their decision, then file a complaint with CASE (Consumers Association of Singapore) at case.org.sg or call 1800-221-8799.

Pro tip: Stopee recommends keeping your email thread open and not deleting any messages from Typeform. CASE will ask for this correspondence if you escalate.

Typeform cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself if issues arise later.

Typeform contact address for formal cancellation notice

If you wish to send a formal cancellation notice via post for legal or contractual reasons, use Typeform's registered office address.

Typeform headquarters (Barcelona)

Typeform SL
Carrer de Còrsega, 329
08037 Barcelona
Spain

When sending a formal notice, include your full name, email address associated with the account, account creation date, and the specific date you wish your subscription to end. Send via registered mail or courier so you have proof of delivery. Stopee advises keeping a copy of your letter for your records.

Alternative contact points for singapore matters

If you need to escalate a billing dispute or refund claim specific to Singapore, contact the Consumers Association of Singapore (CASE) for guidance on next steps before sending formal correspondence to Spain.

Consumers Association of Singapore (CASE)
Phone: 1800-221-8799
Website: case.org.sg
Address: 170 Clemenceau Avenue, Singapore 239918

Should you cancel typeform or downgrade instead

Before you cancel completely, consider whether downgrading to Free achieves your goal without losing access to your account and data.

Reasons to downgrade instead of cancel

Downgrading to Free keeps your forms, responses and account history intact. You retain the ability to upgrade again if your needs change. The free tier supports 100 responses per month, unlimited forms and basic logic, which suits many users. Stopee recommends downgrading rather than cancelling if you plan to revisit Typeform later or want to keep a record of past projects.

Reasons to cancel completely

Cancel if you will not use Typeform again, want to delete your account and data for privacy reasons, or prefer a complete break. Cancellation stops all charges and moves you to the Free tier automatically; full account deletion is a separate request you can make via support if desired.

Stopee's final takeaway

Cancelling Typeform is quick, but protecting your rights as a Singapore consumer requires preparation. Export your data before you cancel, check your renewal date to avoid unexpected charges, and document any billing or feature issues for potential refund claims. Typeform's standard policy refuses pro-rated refunds, but Singapore's Consumer Protection (Fair Trading) Act gives you leverage if the service was faulty or misrepresented.

Whether you cancel the web subscription via your account or a VideoAsk app-store subscription via Apple or Google Play, follow the exact steps above to avoid common pitfalls. If Typeform refuses a legitimate refund claim, escalate to CASE. Stopee has helped thousands of consumers cancel subscriptions fairly and reclaim their rights when companies refuse to honour them. Use the checklist above, keep records of your cancellation confirmation, and refer back to your consumer protections if any issues arise after you downgrade or cancel. Your cancellation is final, your data is yours, and Stopee is here to help you stay informed.