Manage Typeform

How to cancel your typeform subscription in south africa

What is typeform and why you might want to cancel

Typeform is a cloud-based tool that helps you build interactive forms, surveys, and quizzes without coding. You get a drag-and-drop editor, conditional logic, and integrations with tools like Zapier and Slack. Many South African businesses use it for lead generation, customer feedback, and market research.

However, if you've decided Typeform isn't right for your needs anymore, you're not alone. Whether you've found a cheaper alternative, switched platforms, or simply don't need the paid features, cancelling is straightforward once you know where to look. Stopee is here to guide you through every step and help you avoid common pitfalls.

Common reasons to cancel typeform

You might be cancelling because you've outgrown the free plan but don't need premium features, you've discovered a competitor with better pricing, or you're consolidating tools. Some users cancel after a trial period because the cost doesn't justify their use case. Whatever your reason, you deserve a clear path to cancellation without unexpected charges.

Understand your consumer rights in south africa

Before you cancel, it's important to know what legal protections you have. South Africa's Consumer Protection Act (CPA) gives you specific rights that apply to online services like Typeform.

Your cooling-off period and statutory rights

Under the South African Consumer Protection Act, you have a cooling-off right for certain distance contracts (agreements made online). This right typically lasts five business days from the date you conclude the contract, allowing you to cancel without penalty or refund loss.

If you purchased a Typeform paid plan within the last five business days and you're unhappy with the service, you may be entitled to a full refund under this cooling-off provision. The CPA also requires that distance contracts be presented clearly, so if Typeform's terms were unclear or if you didn't receive proper written confirmation, you have grounds to escalate your complaint.

For disputes that Typeform won't resolve, contact the National Consumer Commission (NCC) or your provincial consumer protection authority. Stopee recommends documenting everything: your purchase date, confirmation emails, and any communication with Typeform support.

What the CPA requires from typeform

Typeform must provide you with clear cancellation instructions, billing transparency, and a way to contact support. If the company makes cancellation difficult or hidden, that's a breach of your consumer rights. You can escalate to the NCC if Typeform refuses to honour the cooling-off period or makes cancellation unreasonably hard.

Typeform pricing and plan options

Understanding what you're paying for helps you decide whether cancellation is the right move. Below is an overview of Typeform's plan tiers available in South Africa.

Current plan tiers and pricing

Pricing changes regularly, so log into your Typeform account or visit the pricing page to see your exact monthly or annual cost in South African Rand. Stopee always recommends checking your billing statement before you cancel to confirm the amount being charged.

How to cancel your typeform subscription

The cancellation method depends on where you bought your subscription. Read below to find your situation and follow the steps carefully.

Cancel if you bought directly on typeform's website

This is the most common scenario. You signed up on Typeform.com and your payment method is on file with Typeform.

1. Log into your Typeform account at typeform.com
   • Use your email and password
   • If you've forgotten your password, use the "Forgot password" link
2. Navigate to your account settings
   • Click your profile icon in the top right corner
   • Select "Account" or "Settings"
3. Go to "Plan & Billing" or "Subscription"
   • This section shows your current plan and billing cycle
   • Note your renewal date before proceeding
4. Click "Cancel my plan" or "Cancel subscription"
   • Typeform may ask you why you're leaving (optional feedback)
   • Select the Free plan from the dropdown if prompted
5. Complete the confirmation survey
   • This step is usually quick and helps Typeform improve
   • You can skip it if you prefer
6. Confirm your cancellation
   • Click "Confirm cancellation" or the final confirmation button
   • Wait for the confirmation message to appear

Pro tip: Take a screenshot of your cancellation confirmation. You'll receive a confirmation email within a few minutes, but having a screenshot is helpful if you need to dispute any charges later.

Cancel if you subscribed through the apple app store

If you signed up using your iPhone or iPad and paid through the App Store, Apple controls your subscription. Typeform cannot cancel it for you.

1. Open the App Store app on your iOS device
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Typeform" in the list
5. Tap "Typeform" and then tap "Cancel Subscription"
   • Confirm the cancellation when prompted
   • Apple will send you a cancellation confirmation email

Warning: Deleting the Typeform app does not cancel your subscription. You must follow the steps above, or your payment method will continue to be charged.

Cancel if you subscribed through google play

If you signed up on an Android device and paid through Google Play, Google manages your subscription renewal, not Typeform.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions" or "Payments and subscriptions"
4. Find "Typeform" in the list
5. Tap "Typeform" and then select "Cancel subscription"
   • Choose your reason (optional)
   • Confirm the cancellation
   • Google will send a confirmation email

Pro tip: If you're cancelling an app store subscription, do it a few days before your renewal date to avoid being charged for another month. Stopee recommends setting a phone reminder so you don't forget.

What happens after you cancel

Cancellation isn't instant, and understanding the timeline helps you plan your next steps. Here's exactly what to expect.

How long you keep access

Your paid features remain active until the end of your current billing period. If you paid for a monthly plan on the 1st and you cancel on the 15th, you keep full access until the end of that month. If you paid annually, you keep access for the full year. Typeform does not shorten your access or offer prorated refunds.

This means if you cancel today but have already paid through to next month, you've already purchased that access, so Stopee recommends you use the remaining time to export your data or build any remaining forms you need.

Your data and account status

Your account doesn't disappear. Once your subscription expires, your account reverts to the Free plan. You can still log in, access your forms, and view responses. However, some features will stop working:

• Payment collection and conditional logic may be restricted
• Form submission limits may apply on the free tier
• Advanced integrations and custom branding might be disabled

Before your paid period ends, export any data you need: responses, form logic, or form templates. Typeform allows you to download response data as CSV files from the Analyse tab. Stopee strongly advises you to do this immediately after cancellation to avoid losing important information.

Confirmation and support contact

Check your email (including spam and promotions folders) for a cancellation confirmation within 24 hours. This email confirms your current access end date and your new Free plan status. Keep this email for your records.

Will you get a refund

This is the question most people ask. The answer depends on when you're cancelling and your location.

Typeform's standard refund policy

Typeform does not offer refunds for paid plans cancelled before the prepaid period ends. If you paid for a month and cancel on day 5, you lose the remaining 25 days with no refund. This is stated in their help documentation and applies to both monthly and annual subscriptions.

However, this policy is not absolute in South Africa. Your consumer rights may override it.

Your refund rights under south african law

The Consumer Protection Act's cooling-off period is your main lever. If you're within five business days of purchase, you have the right to cancel and receive a full refund, regardless of Typeform's stated policy.

Beyond the cooling-off window, refunds are less likely unless you can prove:

• The service was not as described or advertised
• Typeform's cancellation process was deliberately hidden or unclear
• You were charged without authorization
• The contract terms violated the CPA (e.g., unfair cancellation terms)

Pro tip: If Typeform refuses a refund outside the cooling-off period, contact the National Consumer Commission. Include your purchase receipt, cancellation confirmation, and any evidence that the service did not meet the standard reasonably expected. Stopee has seen many refunds approved when consumers escalate with documentation.

How to request a refund

If you believe you're entitled to a refund, contact Typeform support before escalating. Use their in-app chat, email their South Africa support line, or file a complaint through their help centre. Be clear about your reason: cooling-off period, service failure, or unauthorized charge. Include your account email, subscription dates, and any relevant evidence.

If Typeform refuses and you're within the cooling-off window, file a complaint with the National Consumer Commission (NCC) at ncc.org.za. Provide all correspondence and your cancellation confirmation. The NCC can compel refunds and levy fines if the company breaches the CPA.

Common mistakes when cancelling typeform

Cancelling a subscription should be simple, but many people accidentally extend their billing cycles or lose important data. We're here to help you avoid these traps.

Mistake one: cancelling too late in the billing cycle

You check your account and see your renewal is tomorrow. You cancel today, but the charge still goes through because Typeform bills at midnight. Always cancel at least 2-3 days before your renewal date to ensure the cancellation processes before the charge hits.

Set a phone reminder 10 days before your renewal date. This gives you a buffer to cancel without rushing.

Mistake two: not exporting your data first

You cancelled your plan and felt relieved, only to realise three weeks later that you needed a backup of your responses. By then, some of your form data may be inaccessible on the free tier. Export everything today, before your access changes. Download your response data, form templates, and any logic rules as backups.

Mistake three: cancelling an app store subscription from within the app

Some users try to cancel their Typeform subscription by looking for a "Cancel" button inside the Typeform app itself. This doesn't work. You must cancel through the App Store (iOS) or Google Play (Android). Stopee sees this mistake regularly, and it results in another month of unwanted charges.

Mistake four: assuming you've cancelled when you've only logged out

Logging out of Typeform or deleting the app does nothing to stop your subscription. You must actively cancel through the steps listed in this guide. Log in, go to Plan & Billing, click Cancel, and confirm. Otherwise, you will be charged at renewal.

Mistake five: not checking for a confirmation email

You complete the cancellation steps and see a confirmation message on screen. You assume you're done. Days later, you're charged again because you missed the confirmation email that contained your final access date. Check your inbox (and spam folder) for a confirmation email within 24 hours and keep it for your records.

Quick checklist before you cancel

Use this checklist to make sure you're ready to cancel without regret or surprise charges.

• Export all form responses and templates from your Typeform account
• Check your renewal date and plan to cancel 2-3 days before
• Take a screenshot of your current plan details and billing information
• Note your account email and password (you'll need to log in)
• If using an app store subscription, locate the correct app store (Apple or Google)
• Decide whether you want to request a refund and gather any supporting evidence
• Cancel through the correct method (direct or app store)
• Wait for and save your cancellation confirmation email
• Verify that your account has reverted to the Free plan

Cancellation contact information for typeform

If you encounter issues during cancellation or need to dispute a charge, here's how to reach Typeform support and escalate to consumer authorities in South Africa.

Contact typeform directly

Typeform offers support through their help centre (help.typeform.com) and in-app chat. When contacting support, reference your account email, subscription dates, and the specific issue. Response times are usually 24-48 hours.

For billing disputes or refund requests, explicitly state that you're invoking your rights under the South African Consumer Protection Act and that you're entitled to a cooling-off period if you're within five business days of purchase.

Escalate to the national consumer commission

If Typeform refuses to resolve your complaint, lodge a formal complaint with the National Consumer Commission (NCC):

• Website: ncc.org.za
• Email: complaints@ncc.org.za
• Telephone: 0860 101 590

Include your account details, purchase receipt, cancellation confirmation, and all correspondence with Typeform. The NCC investigates breaches of the Consumer Protection Act and can order refunds or impose penalties.

Why stopee is your ally in cancelling typeform

Cancelling a SaaS subscription should never be a battle. You've already paid for the service; you deserve a straightforward exit. Stopee exists because too many consumers lose money or data when cancellation processes are unclear or hidden.

This guide gives you the exact steps, your legal rights, and the contact details you need to cancel Typeform with confidence. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect their data. Whatever your next step, you now have the knowledge to make it happen.

Remember: if Typeform refuses to honour your rights, escalate to the NCC. You're protected, and Stopee is here to remind you that you're not alone in this process.