Manage Venngage

How to cancel venngage and reclaim your design budget

What venngage is and why you might cancel

Venngage is a subscription-based design platform built for creating infographics, reports, presentations and data visualisations using an intuitive drag-and-drop editor. The service appeals to marketers, freelancers, business teams and anyone who needs polished visuals without learning complex software like Adobe Creative Suite.

The platform offers both free and paid membership tiers. You can start free with limited design capacity, then upgrade to Premium, Business or Enterprise plans depending on whether you need unlimited exports, team collaboration, AI features or advanced branding tools.

However, not every designer continues their subscription. You might cancel because you no longer need frequent design work, found a cheaper alternative, discovered the learning curve frustrating, or simply decided to use free tools instead. Whatever your reason, Stopee is here to help you navigate the cancellation process cleanly and understand your rights as a consumer in Singapore.

Common reasons to cancel venngage

You cancel for many legitimate reasons. Perhaps your project is complete, your business pivoted away from visual content, or you found another design tool better suited to your workflow. Some subscribers realise they only used Venngage occasionally and cannot justify the recurring monthly charge. Others prefer open-source alternatives or competitor platforms offering more customisation.

The good news: Stopee has guided thousands of users through platform cancellations, and we know the exact steps to protect your account, data and wallet.

This guide covers your full cancellation journey

Below you will find how to cancel Venngage across all platforms (web and mobile apps), what happens to your designs after you leave, your refund entitlements under Singapore law, and common mistakes that trap users before they press cancel.

Venngage pricing and which plan you likely hold

Before you cancel, knowing which plan you subscribed to matters-especially for refund eligibility and feature access during your final billing cycle.

Current venngage pricing in 2024

Singapore users pay in USD or local currency depending on the payment method and app store. Your final SGD charge depends on the live exchange rate at billing time.

How to cancel venngage: step-by-step for every platform

Cancellation method depends on where you subscribed-directly on Venngage's website, through Apple's App Store, or via Google Play. Each route has different cancellation flows, so follow the section that matches your subscription.

Cancel directly from venngage's website (recommended)

If you signed up on Venngage.com or logged in with your email and password, cancel your subscription through your account dashboard. This is the fastest and clearest route.

1. Open a web browser and go to Venngage.com.
2. Click the account icon (usually top-right) or navigate to your profile menu.
3. Select "My Account" or "Account Settings."
4. Find and click "Subscription" or "Billing."
5. Locate your active subscription and click "Cancel Subscription."
   • You will see a confirmation message asking why you are cancelling (optional feedback).
   • Venngage may offer a discount to keep you-this is a sales tactic; you can proceed if you want to leave.
6. Click "Yes, cancel" or "Confirm cancellation" to complete the process.
7. You will receive a confirmation email within a few minutes.

Pro tip: Screenshot your confirmation email before you close the browser. You will need this receipt if you later dispute a charge or request a refund.

Warning: Do not simply stop using the platform. Cancelling requires active steps through your account-ignoring invoices or hoping the subscription ends on its own will not work and you will continue to be charged.

Cancel an apple app store subscription (iOS)

If you subscribed to Venngage through Apple's App Store on your iPhone, iPad or Mac, you must cancel through Apple's system, not through Venngage directly. Apple controls the billing relationship.

1. Open the Apple App Store on your iPhone, iPad or Mac.
2. Tap or click your profile picture (bottom-right of the screen on iPhone; top-right on Mac).
3. Select "Subscriptions."
4. Find "Venngage" in the list of active subscriptions.
5. Tap or click "Venngage" to open the subscription details.
6. Tap or click "Cancel Subscription" or "Edit Subscription."
7. Confirm you want to cancel.
   • Apple may offer a discount prompt; you can ignore it.
   • Your cancellation takes effect immediately, but access continues until the end of your current billing cycle.

Pro tip: Check the "Billing Date" field before you confirm. This tells you when your final charge occurs and when you lose paid access. Cancelling before that date means you retain features until the date shown.

Cancel a google play subscription (Android)

Android users who subscribed through Google Play must cancel via the Google Play app or website. Google handles your billing, so Venngage cannot cancel it for you.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon (top-right corner).
3. Tap "Subscriptions" or "Payments and subscriptions."
4. Select "Subscriptions" if prompted.
5. Find and tap "Venngage."
6. Tap "Cancel subscription."
7. Follow the on-screen prompts and confirm your cancellation.
   • Google will display your cancellation effective date.
   • You keep paid features until that date; no immediate access loss.

Pro tip: On Android, Google Play often offers a refund button alongside the cancel button if you cancel within a few hours of purchase. If you subscribed days or weeks ago, the refund option usually disappears; you can still cancel though.

What happens after you cancel your venngage account

Cancelling Venngage does not mean instant loss of access or data. Understanding the post-cancellation timeline helps you plan what to download or export before access expires.

Your access timeline after cancellation

After you cancel, you continue to use all paid features until the end of your current billing cycle. You will not be locked out immediately, and no features disappear the day you cancel.

At the end of your billing period, your account automatically downgrades to the Free plan. You lose access to premium exports (high-resolution PNG, PDF, PowerPoint), team sharing, brand kits and Venngage AI features. Your saved designs remain in your account, but you can only export them in formats available on the free tier (which is limited).

What happens to your designs and data

Venngage does not delete your designs when you cancel. Every infographic, presentation and report you created stays in your account permanently. However, your ability to use them depends on your plan downgrade.

On the Free plan, you can view your designs and re-edit them, but you can only download public-quality PNG exports. You cannot export to PDF or PowerPoint, and you lose access to premium icons, fonts and templates. If you need high-resolution exports or PowerPoint versions, you must upgrade or export everything before your billing cycle ends.

Pro tip: Before you cancel, export any designs you will need in the future. Download PDFs and PowerPoints while you still have access. Once your billing cycle ends, re-exporting is not possible without re-upgrading your plan.

Auto-renewal and future charges

The moment your cancellation is confirmed, auto-renewal stops completely. You will not be charged again after your current billing cycle ends. No surprise charges will appear on your credit card or payment method.

Will you get a refund when you cancel venngage

Refunds are the most common question we hear at Stopee, and Venngage's policy is nuanced. Understanding your rights under Singapore consumer law strengthens your case if you request a refund.

Venngage's official refund policy

Venngage states in its Terms of Service that cancellation does not automatically entitle you to a refund for unused time or service portions. However, the company may grant refunds in certain circumstances if you request them promptly after purchase.

Refunds are most likely within 30 days of your original charge date, especially if you have barely used the service or never exported any designs. Venngage processes refunds within 5-10 business days when approved. The amount refunded usually equals your full subscription cost, minus any free trial period or promotional credits you already received.

When venngage refuses refunds

Your refund request may be denied if you downloaded or exported multiple designs during your billing cycle, if more than 30 days have passed since purchase, or if you subscribed using a promotional code. Venngage also refuses refunds for annual subscriptions if you are requesting a refund more than a few weeks after the annual charge date.

The company's logic: you received value (access to the platform and exports) even if you changed your mind. However, this does not mean you have no recourse under Singapore law.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you strong protections. If Venngage misrepresented the service, failed to disclose material information about the subscription, or locked you into terms you did not clearly agree to, you may have grounds for a refund regardless of Venngage's policy.

Additionally, if Venngage cancelled your account or locked paid features before your billing cycle ended, or if the service was unavailable for extended periods, you are entitled to escalate a complaint to the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA).

Pro tip: When requesting a refund, email Venngage support with a clear subject line: "Refund request for subscription charged [date]." Explain your reason concisely, mention that you are a Singapore resident, and cite the Consumer Protection (Fair Trading) Act if Venngage's actions harmed you. Keep all email threads. If Venngage refuses within 14 days, escalate to CASE (case.org.sg) with screenshots of all correspondence.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small oversights trap users into unwanted charges and lost designs. We have seen these mistakes countless times at Stopee, and you can easily sidestep them.

Mistake 1: cancelling through the wrong channel

If you subscribed via Apple App Store but try to cancel on Venngage's website, your cancellation will not take effect. Apple still owns the billing relationship. You must cancel through Apple. The same applies to Google Play subscriptions. Always cancel through the platform where you originally subscribed.

Mistake 2: not exporting designs before the billing cycle ends

Once you downgrade to Free after cancellation, you cannot re-export your premium designs without paying to upgrade again. If you delete a design by accident after downgrading, you lose it forever. Export everything you care about before your final billing date arrives.

Mistake 3: assuming cancellation is instant

Many users cancel and expect immediate account deletion or feature loss. Venngage keeps you on paid access until the end of the billing cycle. If you cancel on 15 January and your renewal date is 31 January, you keep premium access until 31 January. Plan your cancellation accordingly and do not panic if you still see access after clicking cancel.

Mistake 4: not saving your confirmation email

If Venngage charges you again after cancellation, you will need proof that you cancelled. Your confirmation email is that proof. Screenshot it or save it to a folder. Without it, disputing the charge with your bank takes longer.

Mistake 5: ignoring refund request deadlines

Venngage's willingness to refund decreases sharply after 30 days. If you want a refund, contact support within 2-3 weeks of your charge date, not 60 days later. At Stopee, we recommend emailing support within 7 days of deciding to cancel-this gives you the best chance of approval.

Your cancellation checklist for venngage

Use this checklist to ensure you cancel correctly and protect your account and data.

• Identify where you subscribed: Venngage website, Apple App Store, or Google Play.
• Log into that platform and navigate to your subscription settings.
• Export all designs you want to keep (PDF, PowerPoint, PNG) before your billing cycle ends.
• Download or screenshot your subscription details (plan name, billing date, renewal amount).
• Cancel the subscription and immediately take a screenshot of the confirmation message.
• Save the confirmation email from Venngage or your payment provider.
• If you want to request a refund, email Venngage support within 7 days with your reason and billing details.
• If Venngage refuses after 14 days, file a complaint with CASE (Consumers Association of Singapore).
• Monitor your credit card or payment method for any charges after your billing cycle ends.
• If an unexpected charge appears, contact your bank and dispute it within 60 days, citing your cancellation proof.

Why stopee exists and how we help you cancel

At Stopee, we know that cancelling online services can feel deliberately complicated. Companies use dark patterns-unclear buttons, hidden menus, aggressive retention offers-to keep you subscribed even when you want out. We built Stopee to cut through that noise and give you the straight answers you deserve.

Our guides focus on one thing: getting you cancelled cleanly and protecting your rights as a consumer. We have helped thousands of consumers cancel Venngage and hundreds of other subscription platforms. Whether you need clarity on refund rights, step-by-step cancellation instructions, or advice on escalating a complaint with Singapore authorities, Stopee is your consumer advocate.

Visit Stopee.com today to find cancellation guides for thousands of platforms, plus templates for demanding refunds and escalating complaints with regulatory bodies. Stopee has helped thousands of consumers cancel unfair charges and reclaim their money. You can too.

Your final steps and support

Cancelling Venngage is straightforward if you follow the right steps for your subscription method. Export your designs today, cancel within 30 days if you want a refund, and keep your confirmation email safe.

If Venngage disputes your refund request or charges you after cancellation, Stopee has templates and escalation letters ready to use. Singapore consumer law is on your side-use it.

Contact information for disputes:

Consumers Association of Singapore (CASE): case.org.sg | Tel: 6100 0315

Info-communications Media Development Authority (IMDA): imda.gov.sg

Your credit card issuer (for chargebacks): contact the phone number on the back of your card

Stopee stands ready to guide your cancellation journey every step of the way.