Manage Zendrop

How to cancel zendrop and reclaim your dropshipping workflow

What is zendrop and why merchants cancel

Zendrop is a subscription-based platform that automates dropshipping operations for e-commerce merchants using Shopify and other storefronts. It handles order fulfillment, product sourcing and inventory management so you spend less time on manual supplier coordination.

You may be considering cancellation because the platform no longer fits your business model, the subscription cost no longer justifies the features you use, or you've decided to switch to a competing dropshipping tool. Whatever your reason, Stopee is here to help you navigate the cancellation process efficiently and understand your rights as a Singapore consumer.

Who typically uses zendrop

Shopify store owners and multi-channel retailers rely on Zendrop to automate supplier selection, shipping logistics and order processing. The platform offers tiered pricing based on linked product limits and feature access, making it suitable for both beginner and advanced dropshipping operations.

Why you might cancel zendrop

Common reasons include scaling to your own warehouse, negotiating direct supplier contracts, discovering lower-cost alternatives, or simply outgrowing the automated fulfillment model. If you've already decided to leave, Stopee has guided thousands of merchants through this process smoothly.

Zendrop pricing in singapore

Understanding your current plan and its cost helps you anticipate what charges may still appear after cancellation.

Current pricing table

Pricing notes

Zendrop bills primarily in USD, so SGD amounts shown are approximate conversions. Your actual invoice will display the USD charge, which your bank will convert to SGD at the prevailing exchange rate. If you're on an annual billing cycle, you may face a larger refund claim window-keep your original invoice receipt for proof.

How to cancel zendrop via web and shopify

This is the primary cancellation route for most merchants and takes fewer than five minutes.

Step-by-step cancellation process

1. Log in to your Zendrop dashboard using your merchant credentials.
2. Navigate to the Billing or Settings section (exact location depends on your account dashboard layout).
   • Look for a "Plan" or "Subscription" tab in the main menu.
   • You may also access this via the Zendrop app directly within your Shopify admin.
3. Locate the option to downgrade or cancel your paid plan.
   • Warning: Do not simply uninstall the Shopify app yet-this alone does not cancel your subscription.
4. Unlink all connected products from your Zendrop account.
   • Navigate to "Products" or "Linked Products" in your dashboard.
   • Remove or deactivate each product one by one (or in bulk if the platform allows).
   • When zero products remain linked, Zendrop automatically downgrades your account to the free plan.
5. Confirm the downgrade.
   • You should receive an email confirmation stating your account has moved to the free plan.
   • Your paid plan features (automated fulfillment, advanced sourcing) will cease immediately or at the end of your current billing cycle.
6. If you wish to completely deactivate your account, contact Zendrop support directly via their help center.
   • Pro tip: Request account deactivation in writing (email) so you have a record for your consumer protection claim, should you later pursue a refund.

Uninstalling the shopify app

After you've downgraded your plan, you may uninstall the Zendrop app from Shopify. This step prevents the app from accessing your store, but it does not retroactively cancel invoices already issued. Future billing should stop once your plan is downgraded, but always verify your next billing date in the Billing section before uninstalling.

How to cancel zendrop through apple app store or google play

If you subscribed to Zendrop via a mobile app store rather than through the web dashboard, cancellation happens through the app store's own billing system.

Cancelling via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select "Subscriptions."
4. Find "Zendrop" in the list of active subscriptions.
5. Tap "Cancel Subscription" or "Edit Subscription."
6. Confirm your cancellation request.
   • Apple will process this immediately and send you a confirmation email.
   • Your access ends at the end of the current billing cycle unless Apple refunds early charges.

Cancelling via google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find "Zendrop" and tap it.
5. Tap "Cancel Subscription."
6. Follow the on-screen prompts to confirm.
   • Google will send you a confirmation email.
   • Your subscription ends at the end of the current billing period.

Warning: Apple and Google handle refunds independently of Zendrop. If you want to claim a refund for charges already processed, you must contact Apple Support or Google Play Support directly-not Zendrop-within 48 hours of the charge.

What happens after you cancel zendrop

Cancellation is not instantaneous; understanding the post-cancellation timeline helps you avoid surprises on your next bank statement.

Immediate changes to your account

Once you unlink all products or request account deactivation, Zendrop moves your account to the free plan. You immediately lose access to paid features: automated order fulfillment, advanced product sourcing, custom branding, and priority support. Any orders you had in progress may still process if Zendrop's fulfillment had already begun.

Billing and invoice timeline

Uninstalling the Shopify app or downgrading your plan prevents future billing but does not cancel invoices already issued. If you've been charged within the current cycle, that charge remains on your statement. Zendrop typically bills on a monthly cycle on the same date you first subscribed. Check your Billing section to confirm your next billing date; if cancellation happens mid-cycle, you may still see a prorated charge.

Pro tip: Take a screenshot of your final invoice and billing date before deactivation. This evidence is crucial if you later file a dispute with your bank or consumer authority.

Data retention and account recovery

Zendrop does not permanently delete your account data immediately upon cancellation. You retain read-only access to historical orders and customer data for a set period (typically 30-90 days). If you need to export this data, do so before final deactivation. After the retention period, you cannot recover linked products or fulfillment history.

Will you receive a refund from zendrop

Refund eligibility depends on the type of charge and when you cancel relative to your billing date. Stopee has helped many merchants recover refunds by understanding these windows.

Subscription refunds and cancellation charges

Zendrop's refund policy requires you to request a subscription refund within five days of the charge to be eligible. This is a tight window-do not delay. If you cancel mid-cycle and the charge was processed more than five days ago, Zendrop will typically not refund the unused portion of your subscription.

Refunds that are approved take five to ten business days to appear in your bank account after Zendrop's finance team processes the request (usually one to two business days on their end).

Order and product refunds

If you cancel an order before Zendrop ships it, you're entitled to a full refund. Zendrop processes this within about 24 hours; your bank then takes five to ten business days to credit your account. Proof of cancellation (screenshot of the order status or email confirmation) is essential.

If a product arrives damaged, incomplete, or incorrect and Zendrop is at fault, you can file a claim within 90 days of payment. Zendrop investigates and issues a replacement or refund, though this process can take two to four weeks.

How to request a refund

1. Gather your invoice and proof of cancellation (screenshots, emails, order numbers).
2. Contact Zendrop support via their help center or email with a clear subject line: "Refund request for subscription charge [date]."
3. State the reason (charged within last five days of cancellation, billing error, etc.) and include all supporting documents.
4. Keep copies of your request and any responses from Zendrop.
5. If Zendrop does not respond within five business days or denies your claim unreasonably, escalate to your bank's chargeback department or contact Singapore's Consumer Protection (Fair Trading) Act authority (see section below).

Your consumer rights in singapore

Singapore law provides you with statutory protections that go beyond Zendrop's own cancellation and refund policies.

Consumer protection (Fair trading) act protections

Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), you have the right to fair dealing, truthful representation, and cancellation of certain distance contracts (online subscriptions) within 14 days of purchase, even if Zendrop's policy is stricter. If Zendrop fails to provide clear cancellation terms or makes misleading claims about features, you can lodge a complaint with the Consumer Association of Singapore (CASE).

The CPFTA also covers unfair contract terms-if Zendrop's cancellation clause is unreasonably one-sided (for example, refusing refunds for all charges ever made), CASE may intervene on your behalf.

Dispute resolution and escalation

If Zendrop refuses a refund you believe you're entitled to under CPFTA or this guide, follow this escalation path:

1. Request a written explanation from Zendrop support within five business days.
2. If unsatisfied, file a complaint with the Consumer Association of Singapore (CASE) at case.org.sg or call 6100-0315.
3. CASE offers mediation at no cost and can pressure Zendrop to reconsider your claim.
4. If mediation fails, pursue a chargeback with your bank (for credit/debit cards) or a small claims court action if the refund amount is under S$10,000.

Stopee recommends always requesting refunds in writing and keeping all correspondence-this evidence is critical if you escalate to CASE or your bank.

Common mistakes when cancelling zendrop

We understand cancellation can feel stressful, especially if you're trying to stem unexpected charges. Here are pitfalls to avoid:

Mistake 1: uninstalling the app without downgrading

Simply removing the Zendrop app from Shopify does not cancel your subscription. You will continue to be charged until you explicitly downgrade or unlink all products. Many merchants discover this when their next bank statement arrives.

Mistake 2: missing the five-day refund window

Zendrop's five-day refund window is strict. If you request a refund on day six, you are typically ineligible. Mark your calendar on the day you're charged so you remember to request a refund immediately if you want one.

Mistake 3: not requesting written confirmation

If you contact Zendrop support via live chat, request that they email you a confirmation. Chat transcripts can be deleted or lost. Email confirmations become evidence in case you later dispute the charge with your bank or escalate to CASE.

Mistake 4: assuming app store cancellation cancels the web subscription

If you subscribed via both the web dashboard and the iOS app, you have two separate subscriptions. Cancelling one does not cancel the other. Log in to your web account separately and cancel there as well.

Mistake 5: ignoring mid-cycle prorated charges

If you cancel mid-cycle, Zendrop may still issue a prorated charge for the days you used. This is not a mistake on their part, but it surprises merchants who expect a full refund. Review your final invoice to understand what you're being charged for.

Zendrop cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself legally.

• Log into your Zendrop account and note your current plan and next billing date.
• Take a screenshot of your Billing page showing your plan, price and billing date.
• Unlink or deactivate all connected products in your dashboard.
• Confirm your account has moved to the free plan (check for confirmation email).
• If cancelling an app store subscription, cancel through Apple Settings or Google Play simultaneously.
• Request written confirmation of cancellation from Zendrop support via email.
• If eligible for a refund (within five days of charge), submit the request to Zendrop in writing with all supporting documents.
• Record the date you submitted your refund request and Zendrop's response.
• Monitor your bank account for the next two billing cycles to ensure no further charges appear.
• If unexpected charges appear, contact your bank's dispute team within 30 days of the charge.
• Keep all invoices, screenshots and email confirmations for at least one year as evidence.

After cancellation: what to do next

Cancelling Zendrop is just the beginning-ensure you don't leave gaps in your order fulfillment or lose customer data.

Export your data before final deactivation

Download your order history, customer email list and product data before requesting complete account deactivation. Zendrop retains this information for 30-90 days after cancellation, but it's safer to export now. Some merchants use this data to transition to in-house fulfillment or a new supplier platform.

Notify your suppliers and customers

If you're switching fulfillment providers, inform your suppliers about the change and ensure new orders route correctly. Send a note to your customers confirming that shipping timelines may shift during the transition.

Monitor your bank statement

Check your next two to three bank statements carefully. If Zendrop continues charging you after cancellation, immediately contact your bank's dispute department. Do not wait.

Zendrop alternative platforms to consider

If you're cancelling because Zendrop no longer fits your needs, consider these alternatives depending on your priorities:

How stopee helps you cancel confidently

Cancelling a subscription service should be straightforward, but companies often build friction into the process to encourage you to stay. Stopee removes that confusion by offering transparent, step-by-step guides for hundreds of services-including Zendrop-across all markets and currencies.

Whether you're fighting for a refund, unsure of your cancellation date, or need to escalate a dispute to your bank or consumer authority, Stopee has helped thousands of consumers cancel Zendrop smoothly and recover charges they were owed. Our guides are updated monthly to reflect policy changes and new cancellation methods.

Bookmark Stopee (stopee.com) and refer back to this guide whenever you need clarity on a subscription service. You have rights as a Singapore consumer-Stopee helps you exercise them.

Zendrop's registered office address

For formal complaints or legal correspondence, Zendrop Limited's registered office is located in Singapore. Contact details may also be found on the platform's Terms of Service or Help Center. If Zendrop does not respond to your cancellation or refund request within 10 business days, you have the right to escalate to the Consumer Association of Singapore (CASE) or file a chargeback with your bank.

Always maintain copies of all communications for your records.