Manage Zety

How to cancel zety in singapore: your step-by-step guide to getting a refund

What is zety and why you might want to cancel

Zety is an online resume and cover letter builder designed to help job seekers create professional application documents quickly. The platform offers customizable templates, AI-powered writing suggestions, spell-checking tools and multiple export formats-all aimed at beating applicant tracking systems (ATS) and impressing hiring managers.

You get access to a free basic tier with limited functionality, but full-format downloads (PDF and Word files) require a paid subscription. Many users sign up for the 14-day trial at a discounted rate, then find themselves charged recurring fees before they're ready to commit. If Zety isn't delivering the results you expected, or if you've already landed your job, cancelling promptly is the smart move-and Stopee is here to walk you through it.

Free versus paid plans at a glance

Zety's free tier lets you build a resume using their templates and export in plain text only. Once you upgrade to the Pro plan or annual subscription, you unlock PDF and Word downloads, priority customer support and additional design options. The Pro plan starts with a 14-day trial at USD 1.95, then renews every 4 weeks at USD 25.95 unless you cancel auto-renewal. The annual plan costs USD 71.40 per year and offers better value if you plan to use the service long-term.

Common reasons to cancel zety

You might cancel because the resume you built isn't generating interview invitations, because you've already secured employment, or because the subscription fees feel too high compared to free alternatives. Some users find the templates too rigid or the AI suggestions unhelpful for their industry. Others simply forget about the trial-period charge and want to stop bleeding money after the first billing cycle. Whatever your reason, Stopee helps you exit cleanly and recover any refund you're entitled to.

Your consumer rights in singapore when cancelling digital services

What singapore law says about cooling-off and refunds

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services, including digital products like Zety. While the standard 14-day cooling-off period technically applies to distance contracts (including online purchases), digital content downloaded or accessed immediately is often exempt from this right once you've started using it. However, this exemption only applies if Zety obtained your explicit consent to lose the cooling-off period before purchase.

In practice, this means if you purchased Zety's Pro trial and downloaded files within the first 7 days, Zety may argue you've forfeited your right to a refund. However, if you never downloaded anything, or if the company failed to clearly disclose the exemption before charging you, you have stronger grounds to demand a refund. Stopee recommends you document every interaction with Zety's support team, because evidence of their failure to obtain informed consent becomes your leverage.

Escalation to singapore authorities

If Zety refuses a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE), a statutory body that investigates complaints and mediates disputes between consumers and businesses. CASE has successfully recovered refunds for Singaporean users who were charged without explicit consent or misled about auto-renewal terms. You can lodge a complaint free of charge at case.org.sg or by calling them directly. Keep all emails, receipts, and cancellation confirmations-they form the evidence CASE needs to act on your behalf.

How to cancel zety: step-by-step for each platform

Cancel zety on the website (desktop or mobile browser)

This is the fastest and most direct method if you signed up directly through Zety's website rather than via Apple or Google. Follow these steps to cancel auto-renewal and stop future charges immediately.

1. Log in to your Zety account at zety.com using your email and password.
2. Click on your profile icon or account menu (usually top-right corner) and select "My Plan," "Subscription," or "Account Settings"-the exact label varies, but look for anything mentioning billing or plans.
3. Find the "Cancel Auto-Renewal" or "Cancel Subscription" button. Click it and confirm your decision when prompted.
4. Zety will send you a confirmation email within 5 to 15 minutes containing your cancellation reference number-save this email immediately for your records.
5. Pro tip: If the cancel button doesn't respond, disable any ad blockers you're running, try a different web browser (Safari, Chrome, Firefox), or switch to a mobile device. Browser conflicts sometimes lock the button.
6. If the button still fails: Email support@zety.com with the subject "Cancel my subscription" and include your account email, full name and the date you want cancellation to take effect. Stopee advises you keep this email thread-it proves you attempted to cancel and when.

Cancel zety via apple app store (iPhone, iPad, or apple watch)

If you subscribed through the Apple App Store, Apple manages your billing and refunds directly. Zety cannot reverse charges made by Apple, so you must initiate cancellation through your Apple ID settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then select "Subscriptions."
3. Find and tap "Zety" in the subscriptions list.
4. Tap "Cancel Subscription" and confirm. Apple will show you your final renewal date.
5. Apple sends a cancellation confirmation to your Apple ID email address.
6. For refunds: If you paid for the trial or first month and want your money back, tap "Request a Refund" on the same Zety subscription screen. Apple reviews refund requests within 48 hours. You can also contact Apple Support at support.apple.com/billing if Zety was charged against your wishes.

Cancel zety via google play store (Android)

Android users who subscribed through Google Play Store must cancel through Google's subscription management system. Google handles all billing and refund decisions independently.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top-right corner and select "Manage subscriptions."
3. Find "Zety" in your active subscriptions and tap it.
4. Tap "Cancel subscription" and follow the on-screen prompts to confirm.
5. Google sends confirmation to your registered Google Account email.
6. For refunds: Tap "Cancel subscription" and you'll see an option to request a refund. Google processes refunds within 48 hours for purchases made less than 48 hours ago. For older purchases, refund eligibility depends on Google's discretionary policy, but Stopee recommends requesting one anyway-Google sometimes grants them even outside the standard window.

What happens to your account and access after you cancel

Access timeline after cancellation

Cancelling your subscription doesn't immediately erase your account. After you cancel auto-renewal, you retain full access to all paid features until the end of your current billing period. If you cancel mid-month, you still have paid access for the remainder of that month. Your free tier access remains indefinite-you can always log back in, build a new resume in plain-text format, and use free templates without charge.

Once your billing period expires, Zety locks premium download formats (PDF and Word). You'll see a message saying your plan has ended and prompting you to upgrade. At that point, you can only export resumes as plain text or screenshots. Stopee recommends you download all your resumes in PDF or Word format before your final access date expires, because you won't be able to retrieve formatted versions later.

Your cancellation confirmation and billing records

Zety emails a confirmation containing a reference or ticket number whenever you cancel. Save this email permanently-it's your proof of cancellation. If you're charged again after cancellation, you can cite this number when disputing the charge with your bank or credit card company. Check your email (including spam and promotions folders) within 15 minutes of cancelling, because the confirmation might hide there. If you don't receive it within 30 minutes, email support@zety.com and ask them to resend the confirmation.

Independently verify that your cancellation took effect by logging into your Zety account a few days later and confirming your plan says "Free" or "Cancelled" rather than an active paid plan. If it still shows a paid plan active, your cancellation may not have processed-contact support immediately.

Will you get a refund after cancelling zety

Zety's refund policy explained

Zety offers a full refund if you request cancellation and refund within 7 days of your initial purchase. This applies whether you purchased the 14-day trial, a monthly renewal, or an annual plan. The 7-day window is generous-use it if you're unsure about the service.

After 7 days, Zety's policy becomes discretionary. The company may grant a refund only if you can prove no downloaded files were created or stored on your account during the subscription period. In other words, if you built one or more resumes and downloaded them as PDFs, Zety will refuse a refund citing "digital content already received." This is legally defensible in Singapore, so your only recourse after 7 days is to ask nicely and hope they make an exception-or escalate to CASE as mentioned in the rights section above.

Refunds for app store and google play purchases

If you subscribed via Apple App Store or Google Play, Zety has no control over refunds. Apple and Google manage all billing and refund decisions. Apple allows refunds within 48 hours of purchase with no questions asked; after 48 hours, refund eligibility becomes discretionary and depends on Apple's assessment of your request. Google's policy is similar but sometimes more lenient. Neither Apple nor Google processes refunds instantly-expect 3 to 7 business days for the credit to appear on your original payment method.

Warning: Some users have reported that Zety automatically re-subscribes them after a refund is granted, creating a cycle where they refund, get charged again, and must refund repeatedly. To prevent this, confirm your subscription is fully cancelled through Apple or Google before requesting a refund.

Zety pricing and plan comparison

Current pricing in USD and SGD equivalent

Zety prices all plans in USD. Your bank or credit card provider will convert to SGD at their exchange rate, which typically adds a 2-3% markup. The table below shows publicly listed prices in USD and approximate SGD values (based on a 1 USD = 1.35 SGD rate, which varies daily).

Which plan offers the best value

If you're testing Zety for the first time, take the 14-day trial at USD 1.95 (SGD 2.63) and immediately cancel auto-renewal on day one. This locks in the trial price and gives you 2 weeks to decide whether the service helps you land interviews. If you decide to keep using it long-term (3+ months), the annual plan at USD 71.40 works out cheaper than paying USD 25.95 every 4 weeks. However, Stopee advises against committing to a full year upfront-choose the monthly plan first and only switch to annual once you've confirmed the service delivers results for your industry and job level.

Common mistakes people make when cancelling zety

Getting charged when you thought you cancelled

It's frustrating to log in and find you've been charged after cancelling, but this happens more often than it should. The most common reason is that your cancellation confirmation email landed in your spam folder, so you never saw it and assumed the button worked-but it didn't. Another culprit is browser caching: if you cancelled on one device but Zety's servers didn't sync the cancellation with your account, the system still tries to renew. A third trap is cancelling through the app while your subscription is actually tied to the website, or vice versa-they're sometimes separate billing systems, so you end up cancelling the wrong one.

Pro tip: Always check your email confirmation. Always log out and back in to verify your plan now shows as "Free" or "Cancelled." Always set a phone reminder for 5 days before your next renewal date so you can manually check your billing status. Don't assume silence means success.

Forgetting about the free tier and re-subscribing by accident

After cancellation, Zety leaves your account active on the free plan. Some users log back in weeks later to grab a template for a new job application, accidentally click "Upgrade Now," and end up back on a paid plan without realizing it. The free tier interface is nearly identical to the paid one, so it's easy to miss the subtle difference. Read every pop-up and button label carefully before clicking "Upgrade" or "Subscribe."

Not downloading your resume before access expires

Once your paid subscription ends, you lose the ability to export your resume as a PDF or Word file. If you built a beautifully formatted resume and never downloaded it, you'll have to rebuild it from scratch or export as plain text and manually reformat it. Download all your work in PDF format at least 2 weeks before your final access date expires.

Cancellation checklist for zety

Use this checklist to ensure you cancel cleanly and protect yourself against unwanted charges or disputes.

• Log into your Zety account and confirm which platform (website, Apple, or Google) you subscribed through.
• Complete the cancellation process for that specific platform using the steps above.
• Check your email for a confirmation within 15 minutes; if nothing arrives, contact support@zety.com immediately.
• Save the confirmation email permanently in a dedicated folder or screenshot it for records.
• Log out and log back in 24 hours later to verify your plan shows as "Free" or "Cancelled."
• Download any resumes you want to keep in PDF or Word format before your final access date.
• Set a phone reminder for 2 weeks after your cancellation to check your bank statement and confirm you were not charged.
• If you're charged again after cancellation, file a dispute with your bank or credit card company and cite your confirmation number and date.
• Keep every email from Zety support for at least 12 months in case you need to escalate to CASE.

Contact information and escalation for zety in singapore

Zety customer support

If you encounter issues cancelling through the website or app, contact Zety's support team directly. Email support@zety.com with your account email, full name, and the date you requested cancellation. Include your confirmation number if you have one. Support typically replies within 24-48 business hours during weekdays. Stopee recommends being polite but firm: explain that you've attempted to cancel multiple times and you expect confirmation within 48 hours.

Note that Zety is operated by BOLD LLC (a company registered in Puerto Rico) and Auxiliant S.à.r.l. (registered in Luxembourg). The company has no physical office in Singapore, which means pursuing legal action here is expensive and impractical. This is why CASE mediation becomes your most powerful tool-CASE can pressure foreign companies without court involvement.

Escalation to consumers association of singapore (CASE)

If Zety refuses your cancellation or refund request after you've documented your attempts to resolve it, lodge a complaint with CASE. Visit case.org.sg or call 6100 0315 during office hours. File your complaint within 12 months of the charge you're disputing. Attach copies of all emails, bank statements showing the charge, and your cancellation confirmation. CASE has a strong track record recovering refunds for digital service disputes and can often pressure companies into settling without a hearing.

Dispute with your bank or credit card issuer

If Zety continues charging you after cancellation, contact your bank or credit card issuer directly and file a chargeback or dispute. You have 120 days from the unauthorized charge to initiate this (timeframes vary by bank). Provide your bank with your cancellation confirmation number, your support emails, and evidence that you cancelled. Banks often side with the cardholder in these disputes, especially when the company is foreign and the cancellation evidence is clear.

Final thoughts: taking control of your subscription

Cancelling Zety doesn't have to be complicated, but the company's design makes it feel that way. By following the steps outlined above-choosing your platform, clicking the right button, saving your confirmation, and verifying your plan status-you'll exit cleanly and avoid months of unwanted charges. Stopee has helped thousands of consumers navigate cancellations just like this one, and the pattern is always the same: clarity beats confusion, documentation beats memory, and action beats procrastination.

Remember that your consumer rights in Singapore are real. You have the right to a cooling-off period, the right to transparent billing, and the right to escalate complaints to CASE if a company refuses to cooperate. If Zety won't listen, CASE will. Keep your confirmation, stay vigilant about your bank statements, and don't hesitate to dispute charges you didn't authorize. Stopee is here to empower you-cancel with confidence.