Manage Binge

How to cancel binge in singapore and reclaim your streaming freedom

What is binge and why you might want to cancel

Binge is an Australian streaming service operated by Foxtel/Streamotion, delivering TV series and movies on-demand through ad-supported and ad-free subscription tiers. If you're in Singapore, you can access Binge via web browsers, smart TVs, and mobile apps, but the service remains primarily focused on Australian and international content.

You might be cancelling because the content no longer matches your viewing habits, you've found better value elsewhere, or you're simply tightening your subscription spend. Whatever your reason, Stopee is here to guide you through the process step-by-step and help you understand your rights along the way.

Binge pricing and plan options in singapore dollars

Binge offers flexible plans, each with different access levels and pricing. Here's what you're paying for:

If you're paying more than these rates or being charged unexpectedly, your cancellation becomes even more urgent. At Stopee, we've helped thousands of consumers identify overcharging and recover their money.

Your consumer rights when cancelling binge in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when cancelling digital subscriptions, even though many services claim their fees are non-refundable.

What the law says about your cancellation rights

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription within a reasonable timeframe if the service was misrepresented, delivered defectively, or if the company failed to honour its cancellation terms. If Binge charged you after you submitted a cancellation request, or if the service was unavailable for significant periods, you may be entitled to a refund or credit.

Most importantly, you do not need Binge's permission to dispute an unauthorised charge through your bank or card issuer. If you cancelled and were still billed, file a chargeback immediately and keep all documentation.

When you can escalate your complaint

If Binge refuses your refund request or ignores your cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE acts as an independent mediator and has successfully resolved hundreds of subscription disputes. Visit their website to file a formal complaint, especially if the company has not responded within 14 days.

Stopee recommends always requesting written confirmation of your cancellation and any refund decision. This documentation is essential if you need to escalate your case.

How to cancel binge in three main methods

Your cancellation route depends on how you subscribed: directly through Binge's website, via the Hubbl portal, or through a mobile app store. Each method has its own process and timing traps.

Method 1: cancel if you subscribed via binge website or hubbl

1. Open the Binge Help Centre and initiate a live chat with support, or navigate directly to your Hubbl account portal at hubbl.com.au.
   • In Hubbl, click My Account from the main menu.
   • Select Manage Subscription and follow the cancellation prompts.
   • You will see options to pause or cancel; choose Cancel.
2. Confirm your cancellation reason if prompted (this is optional but helps Binge improve).
   • Select your reason from the dropdown menu or skip this step.
3. Review the cancellation summary, which will state your final date of access.
   • Warning: Take a screenshot of this confirmation immediately-do not close the page without saving proof.
4. Click Confirm cancellation and wait for a confirmation message on screen and via email.
   • Check your inbox (including spam) for a confirmation email within 5 minutes.
   • If you do not receive an email, return to Hubbl and verify the cancellation was processed.
5. Your access continues until the end of your current paid billing period.
   • If you paid monthly, access ends on the same date next month.
   • If you paid annually, access ends 12 months from your signup date.
6. After the final date, your account will be deactivated but your login credentials may remain stored (useful if you resubscribe later).
   • You will not be charged again after the final access date.

Pro tip: If you use Hubbl for multiple subscriptions, verify you are cancelling only Binge and not other services bundled under your account.

Method 2: cancel if you subscribed via apple app store

1. On your iPhone or iPad, open the Settings app.
   • Scroll down and tap Apple ID (at the top of the settings list).
2. Tap Subscriptions from the menu options.
   • You will see all active and recent subscriptions linked to your Apple ID.
3. Find and tap Binge in your subscription list.
   • If you do not see Binge, you did not subscribe through the Apple App Store; use Method 1 or Method 3 instead.
4. Tap Cancel subscription (or Cancel free trial if applicable).
   • Apple will ask you to confirm your reason for cancelling.
   • Select a reason or tap Other and leave a note.
5. Confirm the cancellation by tapping Confirm or similar button.
   • Apple will display your final access date and email you a confirmation within minutes.
   • Warning: You must cancel at least 24 hours before your renewal date to avoid being charged for the next billing period.
6. Save a screenshot of the confirmation screen as proof of cancellation.
   • Your Binge app will remain installed but will stop working after your access date.

Pro tip: Set a reminder on your calendar for 48 hours before your expected renewal date. This gives you time to cancel if you change your mind, or to verify the cancellation went through.

Method 3: cancel if you subscribed via google play store

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions from the menu.
   • Tap Subscriptions to view all active subscriptions.
3. Tap Binge from your subscription list.
   • If you do not see Binge here, you subscribed through another method; use Method 1 instead.
4. Tap Cancel subscription.
   • Google will display your final access date before you confirm.
   • Read this date carefully-your access ends on this date, not immediately.
5. Confirm your cancellation and optionally provide feedback about why you are leaving.
   • Google will email you a confirmation within a few minutes.
   • Warning: Cancellation must be completed at least 24 hours before your renewal date to prevent the next charge.
6. Take a screenshot of the confirmation for your records.
   • Continue watching until your access date passes.

What happens after you cancel binge

Cancelling Binge stops future charges, but your access does not end immediately-you're entitled to watch until the end of your paid billing period.

Your access window after cancellation

After you cancel, your account remains active and you can continue streaming until the end of your current billing cycle. This is not a grace period; it's your paid access concluding naturally. You do not need to do anything to maintain this access-simply keep using Binge as normal until the access date expires.

On your final access date, the app will either log you out automatically or show a message that your subscription has ended. At this point, you can no longer stream content.

Your account data and saved preferences

Your Binge account credentials remain stored for 12 months after cancellation. If you resubscribe during this period, your account reactivates and your watch history, saved shows, and watchlist may be restored (though Stopee recommends verifying this before repaying).

After 12 months of inactivity, Binge may delete your account data. If you plan to return later, screenshot your watchlist or saved shows before cancelling.

Monitoring your payment method

After your final access date, check your bank statement or card issuer within 3-5 business days. You should see no new charge from Binge or Streamotion. If a charge appears after your cancellation confirmation date, file a dispute immediately with your bank and provide your cancellation screenshots to Stopee or your financial institution as evidence.

Refund options and what you can realistically recover

Binge's official policy states that subscription fees are non-refundable and there are no prorated refunds for unused time. However, this policy has important exceptions under Singapore law.

When binge must refund you

You can request a refund if any of these circumstances apply:

• You cancelled within 7 days of starting your subscription and paid for an annual plan (Singapore consumer cooling-off protections may apply to certain digital products).
• The service was unavailable or defective for more than 24 consecutive hours.
• Binge continued charging you after you submitted a cancellation request.
• You were charged without consent or after requesting cancellation.
• The service was misrepresented (e.g., promised content was not available in your region).

How to request a refund from binge

1. Contact Binge support via the Help Centre live chat or email support (address provided below).
   • Clearly state your reason for the refund request and cite the relevant date (e.g., "I cancelled on 15 November but was charged on 22 November").
2. Attach screenshots of your cancellation confirmation, bank statement showing the charge, and any communication with support.
   • Do not rely on verbal promises; always request written confirmation of any refund decision.
3. Allow 10-14 business days for Binge to respond.
   • If Binge refuses or does not respond, escalate to CASE (Consumers Association of Singapore) or file a bank dispute.

Pro tip: Do not accept "we will credit your account" as a resolution if you want your money back. Insist on a refund to your original payment method, not a service credit.

Disputing a charge through your bank

If Binge refuses your refund or does not respond within 14 days, you can file a chargeback through your bank or card issuer at no cost to you. Most banks allow chargebacks for up to 120 days after the charge. Provide your bank with your cancellation confirmation and evidence that you did not authorise the charge after cancellation.

Common mistakes that delay or block your cancellation

Many subscribers struggle to cancel Binge because they unknowingly follow the wrong process or miss critical timing windows. We understand this frustration-Stopee has seen hundreds of cases where a simple mistake cost customers money.

Mistake 1: trying to cancel inside the binge app

The Binge mobile app does not have a cancellation option. You cannot cancel by opening the app, navigating to settings, and looking for a "cancel subscription" button. You must use your web browser to access Hubbl or your device's app store settings (Apple Settings or Google Play Store). Many customers waste 20 minutes searching the app before realising this trap.

Mistake 2: cancelling too close to your renewal date

If you subscribed via Apple App Store or Google Play Store, you must cancel at least 24 hours before your renewal date. If you cancel on the same day as renewal or within a few hours, the charge will process before your cancellation takes effect. Set a reminder 48 hours before your renewal date to stay safe.

Mistake 3: not saving your cancellation confirmation

Screenshots of your cancellation confirmation are your only proof that you cancelled. Without this, if Binge continues charging you or disputes your chargeback, you have no evidence to support your claim. Save the confirmation screen, the confirmation email, and your cancellation date in a dedicated folder or note-taking app before closing the browser.

Mistake 4: confusing binge with other foxtel subscriptions

If you have multiple Foxtel Group subscriptions (Binge, Kayo, or others), cancelling one does not automatically cancel the others. Verify which subscription you are cancelling before confirming, especially if you manage accounts through Hubbl or a shared payment method.

Your cancellation checklist for stopee

Before you cancel, gather these items to protect yourself:

Timeline: when your cancellation takes effect

Understanding the timeline is critical so you are not caught by surprise charges.

What happens on each date

• Date you cancel: Your cancellation is processed. You see a confirmation on screen and receive an email within 5 minutes.
• Next 24 hours: Verify your cancellation by logging into Hubbl or your app store and confirming your subscription status shows "cancelled" or "no active subscription".
• Your final access date: Your paid access ends at midnight. You can no longer stream Binge content.
• 3-5 business days after final access date: Check your bank statement to confirm no new charge from Binge appeared.
• 14+ days after cancellation: If you have not received a response to a refund request, escalate to CASE or your bank.

Stopee recommends setting calendar reminders at each stage so nothing slips through the cracks.

Comparing binge to alternatives you might switch to

If you are cancelling Binge because you want different content or better value, here are popular streaming alternatives in Singapore:

Before you cancel, compare what content you actually watch versus what is available on competing services. Stopee has helped hundreds of customers realise they were paying for services they did not use-make sure you are switching to something you will actually enjoy.

How to contact binge and escalate complaints

If you face issues cancelling or need to escalate your complaint, use these official contact methods:

Direct contact with binge

Binge Help Centre: Visit the live chat option on the Binge website for immediate support. Hours vary but typically cover business days 9 am to 5 pm AEDT.

Email: Contact Binge through the Help Centre form or email support at the Foxtel Group corporate address (see below).

Mailing address for formal correspondence and escalation:

Foxtel Management Limited (Streamotion) 5 Thomas Holt Drive Sydney NSW 2015 Australia

When you write, include your Binge account email, subscription renewal date, and a clear description of your issue. Send by registered post or email and keep a copy for your records.

Escalate to singapore consumer authorities

If Binge does not respond or refuses your request within 14 days, lodge a complaint with:

Consumers Association of Singapore (CASE) Website: www.case.org.sg Phone: +65 6100 0315 Email: case@case.org.sg

CASE will mediate your dispute at no cost and has authority to pursue refunds and compensation on your behalf. They typically resolve complaints within 30-60 days.

You can also report predatory cancellation practices to the Personal Data Protection Commission (PDPC) if Binge mishandles your personal data during the cancellation process.

File a chargeback with your bank

If Binge continues charging you after cancellation or ignores your refund request, contact your bank immediately and request a chargeback. Provide all documentation, including your cancellation screenshot and the unauthorized charge on your statement. Your bank will investigate and typically side with you if you have proof of cancellation.

When to keep binge and when to cancel

Not everyone should cancel Binge. Use this simple framework to decide:

If you are on the fence, try pausing your subscription instead of cancelling-most services allow 30-day pauses so you can return guilt-free without losing your account data.

Summary: your next steps with stopee

Cancelling Binge is straightforward if you follow the right method for how you subscribed. Use Method 1 if you signed up via Hubbl, Method 2 for Apple, and Method 3 for Google Play. Always save your cancellation confirmation, monitor your bank statement after your final access date, and escalate to CASE or your bank if Binge continues charging you.

You have consumer rights that protect you even when Binge claims refunds are impossible. If the service was defective, you were misled about content, or you were charged after cancelling, you can pursue a refund through CASE, your bank, or a chargeback dispute. Stopee is dedicated to helping consumers like you navigate these protections and recover every dollar you deserve.

Ready to cancel? Go to your account now using the method that matches how you subscribed. Screenshot your confirmation. Within 5 minutes, you will have proof in your email inbox that your cancellation is done. Stopee has helped thousands of consumers cancel streaming services like Binge, reclaim their money, and take control of their subscriptions. You are not alone in this process-follow these steps and you will be free of Binge charges within one billing cycle.