Manage Cbs

How to cancel CBS in singapore and protect your streaming rights

What CBS is and why you might want to cancel

CBS is a subscription streaming service delivering live television, on-demand shows, sports content and 24-hour news through the Paramount+ platform. You access it via web browsers, iOS apps, Android devices and major platform stores. The service offers both ad-supported and ad-free plans with varying streaming limits depending on your chosen tier.

If you have signed up for CBS in Singapore, you may be paying between SGD 8.04 to SGD 17.67 per month depending on your plan. Many subscribers find themselves wanting to cancel because they have finished watching their shows, prefer other streaming services, or simply want to reduce their monthly expenses. Stopee exists to help you navigate this process with confidence and clarity.

Understanding your CBS subscription in singapore

Your CBS subscription likely came through one of three channels: the Apple App Store (iOS), Google Play Store (Android), or directly through the CBS/Paramount+ web platform. Where you subscribed matters significantly because cancellation methods differ by platform, and refund eligibility depends on your purchase channel.

CBS operates under the parent company Paramount, which manages content rights and billing. In Singapore, the service is region-specific, meaning pricing and available content reflect local market conditions. You may have signed up for a trial period or a full-price subscription, and understanding which applies to your account is the first step toward cancelling confidently.

Your consumer rights when cancelling CBS in singapore

Protection under singapore's consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscription services. This law requires that CBS provide you with clear cancellation terms, transparent pricing and honest representation of what you are purchasing. If you were misled about your subscription terms, auto-renewal settings or cancellation procedures, you have grounds to request a refund or lodge a complaint with the Consumers Association of Singapore.

Under this legislation, you have the right to cancel within a reasonable timeframe without penalty. If CBS charged you without clear consent, or if the cancellation process was deliberately made difficult, these are violations you can report to Singapore's Media Development Authority or the Consumers Association of Singapore. Stopee recommends documenting all communication with CBS to strengthen any dispute claim.

Your right to transparency and fair refund treatment

You deserve clarity on exactly what you are paying for and what happens when you cancel. CBS must inform you upfront whether your subscription auto-renews, what the renewal price will be, and how to cancel. If you were charged while trying to cancel, or if CBS ignored your cancellation request, escalation is warranted.

Keep records of your cancellation date, the method you used and any confirmation numbers. These documents protect you if billing disputes arise after your cancellation takes effect.

CBS pricing in singapore and available plans

Current plan options and costs

CBS pricing in Singapore reflects regional market rates and may be subject to promotional discounts or currency adjustments. Below is a breakdown of the main plans available to Singapore subscribers:

Why these costs matter for your cancellation decision

If you are on an annual plan and cancel mid-year, you will not receive a refund for the remaining months. Monthly plans offer more flexibility but commit you to recurring charges each billing cycle. Understanding your plan type helps you decide whether to cancel immediately or wait until your current billing period ends. Stopee advises checking your latest invoice to confirm your exact plan and billing date.

How to cancel CBS from iOS (App store)

Step-by-step cancellation on your iPhone or iPad

If you subscribed to CBS through the Apple App Store, you must cancel through Apple's subscription management system, not through the CBS app itself. This is a common point of confusion, so follow these steps carefully:

1. Open the Settings app on your iPhone or iPad
   • Scroll down and tap your name (at the top of the settings screen)
   • Select "Subscriptions"
2. Find CBS or Paramount+ in your active subscriptions list
   • Tap on the subscription to open its details
   • Review your plan name, price and renewal date
3. Tap "Cancel Subscription"
   • Confirm your cancellation when prompted
   • Apple will display a confirmation message
4. Verify the cancellation in your Settings
   • Return to Subscriptions to confirm CBS no longer appears as active
   • It may take a few moments to update

Warning: Cancelling the CBS app from your home screen does not cancel your subscription. You must complete these steps through Settings to stop future billing.

Pro tip: Check your iTunes/Apple ID email for a cancellation confirmation. Apple typically sends this within minutes. If you do not receive one, return to Settings and verify the subscription was truly cancelled.

How to cancel CBS from android (Google play)

Cancelling your subscription on android devices

Android users who subscribed through Google Play must cancel through Google's subscription portal. Like iOS, the CBS app itself will not allow you to cancel your subscription.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
   • Select "Manage your Google Play account"
2. Go to the "Subscriptions" tab
   • Look for CBS or Paramount+ in the list
   • If you do not see it, ensure you are on the correct account (you may have multiple Google accounts)
3. Tap the CBS subscription you wish to cancel
   • Review the plan details and next billing date
4. Select "Cancel subscription"
   • Google will ask you to confirm and may offer retention incentives
   • Tap "Continue cancellation" if you wish to proceed
5. Confirm that the subscription status shows "Cancelled"
   • It may display as "Subscription ended on [date]"

Warning: Google Play may show a cancellation reason survey. You do not need to complete this, but doing so may help Google understand user concerns.

Pro tip: Check the Google Play email address associated with your account for a cancellation confirmation. Google sends these to your registered Gmail address within moments of cancellation.

How to cancel CBS from the web

Cancelling your account through the CBS or paramount+ website

If you subscribed directly through the CBS or Paramount+ website, you can cancel by logging into your account. This method gives you direct control and is often the fastest route.

1. Visit the CBS or Paramount+ website and log in
   • Use the email address and password associated with your subscription
   • If you have forgotten your password, use the "Forgot password" link
2. Navigate to your account settings
   • Look for "Account," "My Account" or a profile icon (usually in the top right)
   • Tap or click on this option
3. Find your subscription or billing section
   • Scroll down to "Subscriptions" or "Billing"
   • You should see your active plan and next billing date
4. Click or tap "Cancel subscription" or "Cancel plan"
   • The site may display a confirmation screen or ask for a reason
   • Confirm your intent to cancel
5. Save a screenshot or confirmation number if provided
   • Document the date and time of cancellation
   • Log out of your account

Warning: Web cancellations typically do not offer refunds for unused time on your current billing period. Your access will end on your paid period's final date.

Pro tip: After cancelling online, check your email for a cancellation confirmation. CBS usually sends this within one business day. If you do not receive it within 48 hours, log back in and verify the subscription status, or contact support with your cancellation date as reference.

What happens after you cancel CBS

Your access and account during the cancellation period

Cancelling CBS does not instantly cut off your access. Understanding the timeline protects you from unexpected service loss and helps you plan alternative viewing options.

When you cancel through the App Store, Google Play or the web, your subscription remains active until the end of your current billing cycle. If your next billing date is 15 January, you can watch CBS until 14 January at 11:59 p.m. The moment your paid period ends, your access stops and you cannot watch any content.

Your CBS account itself does not disappear immediately. You can still log in and view your watch history, saved shows and preferences. However, any feature requiring an active subscription-such as streaming new content or downloading episodes-will no longer work. Your profile data persists, so if you re-subscribe later under the same email address, your saved preferences may still be there.

Re-subscription and account recovery

If you cancelled and later decide to return, you can re-subscribe to the same plan or choose a different tier. Your watch history and preferences usually remain intact under the same login credentials. This makes returning to CBS painless if your circumstances change.

Keep your CBS login details saved in a secure password manager. This way, if you want to check your cancellation status or re-subscribe months later, you can access your account immediately without creating a new one.

Will you receive a refund after cancelling CBS

Understanding CBS's standard refund policy

CBS does not offer refunds for partial subscription periods or for content you did not watch. This is the company's stated policy, and it applies in most cases. If you cancel on the 1st of a month but your billing date is the 30th, you will not receive a refund for the remaining 29 days.

If you purchased through the App Store or Google Play, you may be eligible for a refund under each platform's own refund policy. Apple and Google offer refunds within 14 to 15 days of purchase if you request them quickly. This is separate from CBS's policy and applies only to purchases made recently.

When CBS may provide exceptions or credits

CBS may issue a discretionary credit or refund in specific circumstances, such as:

• You were charged twice for the same billing period
• You were charged after requesting cancellation and CBS failed to process it
• You were billed without clear consent or authorization
• A technical error resulted in unauthorized charges

If any of these situations apply to you, contact CBS customer support immediately with documentation of the double charge or error. Provide your invoice, billing dates and a clear explanation. Stopee recommends sending this request via email so you have a written record of your claim.

Escalation if CBS refuses a valid refund request

If CBS denies your refund claim and you believe the charge was unfair or unauthorized, you have options. File a dispute with your credit card company or bank. Provide them with your cancellation confirmation, billing records and your explanation. Most credit card companies will investigate disputes within 30 to 60 days and may reverse the charge if your claim is valid.

You can also escalate to the Consumers Association of Singapore if CBS's refusal violates the Consumer Protection (Fair Trading) Act. Stopee advises documenting every step of your communication with CBS, including dates, names of support staff and their responses.

Common mistakes to avoid when cancelling CBS

Pitfalls that delay or complicate your cancellation

Cancelling a subscription can feel stressful, especially if you are unsure about the right process. Many people make avoidable mistakes that delay their cancellation or result in continued charges. Recognizing these traps helps you cancel cleanly the first time.

Mistake 1: Deleting the app without cancelling the subscription. Removing the CBS app from your phone or device does nothing to stop your subscription. The app and the subscription are separate. You can delete the app today and still be charged tomorrow if the subscription remains active. Always cancel through your payment platform (Apple, Google or web) before or after deleting the app.

Mistake 2: Assuming you cancelled because you received an email. A password reset email, notification about content additions, or a promotional message is not a cancellation confirmation. CBS sends multiple types of emails. Only accept an email with the subject line "Subscription Cancelled," "Cancellation Confirmed" or similar language as proof. Verify cancellation independently by logging into your account or checking your payment platform's subscription list.

Mistake 3: Cancelling through the wrong platform. If you subscribed through Apple's App Store, you must cancel there, not on the CBS website. Similarly, if you subscribed on Google Play, cancel through Google Play, not the web. Trying to cancel on the wrong platform wastes time and leaves your subscription active, leading to surprise charges on your next billing date.

Mistake 4: Not checking your billing date before cancelling. Your CBS subscription renews on a specific date each month (or year if you paid annually). If you cancel the day before renewal, your account will be charged one more time. You keep access until that paid period ends, which is fine, but you will be charged for a final month you may not want. Check your invoice or account settings to see your exact renewal date and plan accordingly.

Mistake 5: Forgetting to cancel after a free trial ends. CBS often offers free trial periods (7 to 30 days depending on promotions). If you signed up with a payment method, the trial will automatically convert to a paid subscription when it expires unless you cancel before the trial ends. Mark your calendar with the trial end date and cancel a few days early to be safe.

A checklist for cancelling CBS with confidence

Your step-by-step verification checklist

Use this checklist before, during and after your cancellation to ensure nothing goes wrong:

Contact details and escalation for CBS

How to reach CBS support if problems arise

If you encounter issues during cancellation, CBS operates customer support through multiple channels. Visit cbs.com.sg or the Paramount+ website to locate the current support contact options. CBS typically provides a help center with email support, live chat (during business hours) and phone support for urgent issues.

When you contact support, reference your CBS account email, subscription plan and the date you attempted to cancel. Provide any confirmation numbers or screenshots you saved. If CBS delayed your cancellation or failed to process it, explain this clearly and request a resolution.

Escalation to singapore authorities

If CBS does not respond to your support request within 7 business days, or if they refuse to honour a valid cancellation or refund claim, escalate to the Consumers Association of Singapore (CASE) or the Media Development Authority (MDA). You can file a complaint with CASE online at case.org.sg. Include your CBS account details, cancellation confirmation, and an explanation of the issue.

Stopee encourages you to keep all documentation-emails, screenshots, invoices and correspondence with CBS-for at least 12 months after cancellation. This evidence strengthens any formal complaint or dispute claim.

Why stopee helps thousands cancel confidently each year

Subscription cancellations can feel complicated when you are unsure about the process or your rights. CBS's multiple payment platforms (App Store, Google Play, web) and its non-refund policy create confusion for many subscribers. Stopee exists to demystify this process and ensure you cancel on your terms, not the company's.

By understanding where you subscribed, knowing your cancellation date and following the correct platform-specific steps, you avoid the common traps that lead to unwanted charges. Stopee has helped thousands of consumers in Singapore cancel their streaming services cleanly, reclaim control of their subscriptions and stop paying for services they no longer use.

Your consumer rights matter. Whether you are cancelling CBS because you finished the shows you wanted to watch, prefer a different streaming service, or simply want to save money, you deserve a straightforward, transparent process. Stopee puts you in control by providing clear steps, warning you about common mistakes and reminding you of your rights under Singapore law. If CBS makes cancellation difficult or charges you unfairly, Stopee is here to guide you toward a resolution.