Manage Chorki

How to cancel chorki in singapore: step-by-step guide and your consumer rights

Understanding chorki and why you might cancel

Chorki is a subscription streaming service operated by Mediastar Limited that brings Bangladeshi films, dramas and original content to viewers across Asia, including Singapore. You access it via web, mobile apps or selected platforms, and you can pause or cancel whenever your viewing habits change.

Whether you've finished the shows you wanted to watch, discovered a competing service, or simply want to reduce your monthly expenses, cancelling Chorki is straightforward. At Stopee, we help thousands of consumers like you navigate subscription cancellations with confidence and clarity. This guide walks you through every step, your rights under Singapore law, and how to avoid common traps.

When cancellation makes sense

You might cancel Chorki if you're not using it regularly, prefer other streaming libraries, want to manage your subscription costs, or are unhappy with content selection or streaming quality. The good news: you can cancel at any time without penalty, though you'll typically keep access until the end of your paid billing period.

What you need before you start

Have your login credentials ready, or if you subscribed through the App Store or Google Play, know which platform you used. Check your most recent receipt or bank statement to confirm the billing merchant. This takes 2 minutes and prevents confusion later.

Current chorki pricing for singapore

Chorki's pricing varies by region and subscription platform, and rates can change without notice. The table below shows typical pricing tiers, but you must verify current rates in your local App Store or on Chorki's website before making cancellation decisions.

Important: Singaporean App Stores may display prices in SGD, but older listings sometimes show USD or BDT (Bangladeshi Taka). Always double-check the currency and conversion before confirming cancellation, as refund eligibility often depends on the original payment terms.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including digital subscriptions. Understanding your rights strengthens your position if a cancellation dispute arises.

What the law covers

The Act requires merchants to be honest about what they're selling and to deliver services as promised. If Chorki misrepresents content availability, charges you after cancellation, or fails to provide access during your paid period, you have grounds to complain and seek remedies.

Cooling-off rights for distance purchases (like online subscriptions) typically apply, but digital content accessed immediately may be excluded. This means if you accessed Chorki as soon as you subscribed, you cannot claim a change-of-mind refund. However, if the service is faulty or you were misled, you retain your rights.

Escalation and enforcement

If Chorki refuses to honour your cancellation, process a refund you believe you're owed, or continues charging you after cancellation, contact the Consumers Association of Singapore (CASE) or the Enterprise Singapore office. They investigate complaints and can apply pressure on merchants. Stopee recommends keeping screenshots of all cancellation confirmations and billing statements as evidence.

How to cancel chorki: step-by-step methods

Your cancellation method depends on where you subscribed: directly on Chorki's website, via Apple App Store, or through Google Play. Each path takes fewer than 5 minutes. Follow the correct path for your situation to avoid cancellation failing silently.

Cancelling a direct chorki subscription

If you signed up and paid Chorki directly (not through an app store), use this method. You control the entire cancellation from your account dashboard.

1. Visit Chorki's website and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link and check your email for a reset link.
2. Navigate to Account or Settings (usually in the top-right menu under your profile icon).
   • On mobile, this may appear as a hamburger menu (three lines).
3. Select Subscription, Billing, or Plan.
   • This section shows your current plan, next billing date, and payment method.
4. Look for "Cancel subscription," "Manage plan," or "Downgrade" and tap or click it.
   • Chorki may ask why you're cancelling-this feedback is optional, but leaving it helps them improve.
5. Confirm cancellation when prompted.
   • You'll see a confirmation message on screen and receive a confirmation email within minutes.
6. Take a screenshot of the confirmation message and save the confirmation email for your records.
   • Pro tip: Forward this email to yourself with "CHORKI CANCELLED" in the subject line and file it in a dedicated folder. Stopee has seen cases where confirmation emails get lost in spam.

Timeline note: Cancel at least 24 hours before your next billing date to prevent renewal. If you're within 24 hours, you may still cancel but should contact Chorki support immediately to request a refund for the renewal if it processes.

Cancelling through apple app store

If you subscribed to Chorki via iPhone, iPad or Apple TV, you manage the cancellation in Apple's settings, not in the Chorki app itself. Chorki cannot cancel app-store subscriptions on your behalf.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad, this is the grey gear icon.
2. Tap your name at the top.
   • If you use Family Sharing, select the account you used to subscribe to Chorki.
3. Tap Subscriptions.
   • This shows all active subscriptions tied to your Apple ID.
4. Find and tap Chorki in the list.
   • Scroll if you have many subscriptions.
5. Tap "Cancel subscription" or "Cancel free trial" (wording depends on your plan status).
   • Apple will ask you to confirm.
6. Confirm cancellation and take a screenshot of the confirmation page.
   • Warning: Some users report the cancellation confirmation appears only briefly. Screenshot it immediately.

Timing: Cancellations via Apple usually process within minutes, but you retain access until the end of your current billing period.

Cancelling through google play

Android users who subscribed via Google Play manage cancellation through Google's system, not the Chorki app.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select Payments and subscriptions.
   • A new menu appears with your account options.
3. Tap Subscriptions.
   • This lists every active subscription on your Google account.
4. Tap Chorki.
   • You'll see your plan, renewal date, and billing history.
5. Tap "Cancel subscription."
   • Google will ask for a reason; this is optional.
6. Confirm and wait for the confirmation message.
   • You'll receive a cancellation confirmation email from Google Play within hours.

Pro tip: If you subscribed on both App Store and Google Play by accident, cancel both. Check your statement to confirm you're not paying twice.

What happens immediately after you cancel

Cancelling stops future charges, but you don't lose access right away. Understanding the post-cancellation window prevents confusion and helps you make the most of your remaining time.

Access and viewing during your remaining period

After you cancel, you keep full access to Chorki until the end of your current billing period. If your next charge date is 15 September and you cancel on 1 September, you can watch until 15 September at midnight.

Downloaded content on your device may remain accessible after cancellation if you downloaded it during your paid period, though this varies by device and Chorki's terms. If downloads disappear mid-viewing, this is a service fault and Stopee advises contacting Chorki support with screenshots for a possible refund consideration.

Your account after cancellation

Your profile, watch history, and saved content lists remain in Chorki's system for a set period (usually 1-2 years). This means if you resubscribe later, your history and preferences will be waiting. If you want your data deleted sooner, request this from Chorki's privacy team via their data access form on their website.

You won't receive marketing emails after cancellation unless you've opted in separately to a newsletter. If promotional emails continue, unsubscribe or mark them as spam.

Refund eligibility and dispute resolution

Chorki's stated policy declares payments final and non-refundable. However, Singapore consumer law and fair practice standards create exceptions when the service fails or you were misled. Knowing when you have a real claim matters.

When refunds are unlikely

You won't receive a refund if you simply changed your mind, watched most of the content, or had connection issues on your end. The service delivered what you paid for. If you're cancelling because you've finished all the shows, a refund isn't owed.

When refunds are possible

Refunds may be approved if you were charged twice by accident, if a free trial wasn't honoured, if content promised at signup is unavailable in your region, or if the service was down for an extended period. Duplicate charges are the most common refund scenario; Stopee has helped consumers recover SGD 30-100+ in unintended double-billings.

To request a refund, contact Chorki support with:

• A screenshot or statement showing the duplicate or disputed charge.
• Dates of the charge and your cancellation attempt.
• A brief explanation of why you believe the charge is erroneous.

Approved refunds are processed to your original payment method and typically arrive within 10-15 business days. If 20 days pass with no refund and no response, escalate to your bank's dispute resolution team or CASE in Singapore.

Disputing via your bank or credit card

If Chorki refuses your refund claim, you have the right to dispute the charge with your bank or credit card issuer. File a dispute if the charge was unauthorized or the service was not provided as promised. Your bank will investigate at no cost to you and may reverse the charge.

Common cancellation mistakes to avoid

Many subscribers believe they've cancelled when they haven't, or they cancel but don't check for follow-up charges. These oversights cost real money. Learning from others' mistakes protects your wallet.

Not verifying cancellation confirmation

The biggest mistake is assuming cancellation worked because you clicked "cancel." Confirmation screens can be confusing, and some app updates change where the confirmation appears.

What to do: Always wait for and save the confirmation message. Check your email for a confirmation sent by Chorki or the app store. Log back into your account 24 hours later and verify that your subscription no longer appears under "Active subscriptions."

Cancelling in the app but not the account

If you subscribed via an app store but tried to cancel within the Chorki app itself, your cancellation failed. Chorki's in-app cancellation button sometimes doesn't work because the app store controls the subscription, not Chorki.

What to do: After cancelling, check your subscription status in the original app store (Apple Settings or Google Play). If it still shows "Active," cancel again through the app store directly.

Missing the cancellation deadline

Forgetting to cancel before your billing date results in an unwanted renewal charge. Many users remember on the 25th when they're charged on the 24th.

What to do: Set a phone reminder 2 days before your renewal date. If you miss it and get charged, contact support within 24 hours and request a refund for the renewal. Most merchants honour this if it's your first request.

Confusing two subscriptions

If you've tested free trials or accidentally subscribed twice, you may have two active Chorki subscriptions running. You'll only see one in your Chorki account.

What to do: Check both your App Store and Google Play accounts, plus your Chorki direct account, and compare them to your bank statement. If you spot two charges, cancel one immediately and file a refund dispute for the duplicate.

Comparing chorki to alternatives before cancelling

Before you cancel permanently, consider whether switching to a different service makes more sense than cancelling altogether. The table below compares Chorki to common alternatives in the Singapore market.

If you love Chorki's Bangladeshi and regional content but want to cancel for cost reasons, downgrading to the Basic plan (if available) costs less than cancelling. If you're unhappy with content quality or selection, Stopee recommends testing one alternative before deciding to cancel permanently.

Cancellation checklist and what to keep on file

Use this checklist to ensure your cancellation is complete and to protect yourself if disputes arise later.

• Confirm you cancelled via the correct platform (direct account, Apple, or Google Play).
• Save the cancellation confirmation message and email (screenshot and forward to yourself).
• Note the date, time, and next billing date at the moment of cancellation.
• Log back in 24 hours later and verify subscription no longer shows as "Active."
• Monitor your bank statement for 5 days after the renewal date to confirm no charge posts.
• If you believe you're owed a refund, file a request within 30 days of the disputed charge.
• Keep all communications (emails, support chat logs, screenshots) for 12 months.

Contacting chorki support and escalation

If your cancellation fails, you're charged after cancelling, or you need a refund, contact Chorki's support team before escalating to CASE or your bank.

Official contact information

Mediastar Limited, the company operating Chorki, maintains formal offices for legal correspondence. If standard support channels don't resolve your issue, you can send formal notice to:

Mediastar Limited
Gulshan Tower
Dhaka, Bangladesh
(Official office for formal notices and legal correspondence)

For routine support, use the contact form or support email on Chorki's website or in-app support chat, which typically responds within 24-48 hours.

When to escalate to CASE

If Chorki doesn't respond to your refund request within 7 days, or if they refuse a refund you believe you're owed under Singapore's Consumer Protection Act, file a complaint with the Consumers Association of Singapore. CASE is free, impartial, and can apply pressure on merchants who ignore consumer rights.

Final summary and next steps

Cancelling Chorki is straightforward when you follow the right steps for your subscription method. Whether you subscribed directly, via Apple, or Google Play, cancellation takes under 5 minutes and is free. You keep access until your billing period ends, and you won't face unexpected charges after cancellation-provided you save confirmation and monitor your statement.

Singapore's Consumer Protection Act safeguards you if Chorki fails to honour your cancellation, continues charging you, or refuses a legitimate refund. Keep records, know when to escalate to CASE, and don't hesitate to dispute unfair charges with your bank.

Whether you're cancelling because your favourite show ended, you're cutting costs, or you've found a better service, Stopee has helped thousands of consumers navigate subscription cancellations like yours with clarity and confidence. Visit Stopee.com to explore guides for cancelling other services, manage multiple subscriptions, and build a cancellation plan that saves you money each month. Your time and wallet matter-take control of your subscriptions today.