Manage Crave

How to cancel crave and understand your streaming rights in singapore

What is crave and why you might want to cancel

Crave is a North American subscription streaming service offering movies, TV series, and premium original content from HBO and Showtime. If you've signed up while travelling or through a VPN, you may now want to cancel and reclaim your money. Understanding how Crave works-and your consumer rights-puts you in control.

Overview of crave

Crave is primarily a Canadian service, though some users in Singapore access it via VPN or international accounts. The platform specialises in premium television, exclusive originals, and licensed films. You can subscribe directly through Crave's website or through third-party platforms like Apple App Store, Google Play, Amazon Prime Video Channels, and Roku.

Content rotates regularly, and billing can happen in Canadian dollars (CAD) or US dollars (USD) depending on your account type. Most importantly, Crave is not officially available in Singapore, so if you're using it here, your terms of service may differ from the standard agreement.

Key reasons to cancel crave

You might cancel because the content no longer interests you, the subscription charges have become unaffordable, you're relocating and losing access, or you've discovered a cheaper alternative. Stopee understands that every dollar counts, especially when you're managing multiple subscriptions. Cancelling before your next billing cycle prevents unwanted charges and frees up your budget.

Your consumer rights and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act 1975 protects you when purchasing goods and services, including digital subscriptions. Knowing these rights helps you cancel fairly and dispute unfair charges.

Consumer protections under singapore law

The Consumer Protection (Fair Trading) Act requires suppliers to act fairly and honestly. This means Crave must clearly disclose cancellation policies, billing terms, and renewal dates before you subscribe. If Crave's terms are unclear or if the company charges you after you've cancelled, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

Pro tip: Save all emails, receipts, and screenshots of your account settings showing when you cancelled. These are critical evidence if you need to escalate a dispute.

Your right to cancel and seek refunds

While Crave's stated policy does not offer refunds for used services, Singapore consumer law may entitle you to a refund if the company fails to deliver what was promised, the service is significantly defective, or the cancellation terms were not disclosed fairly. If Crave continues charging you after cancellation, you have a legal right to dispute the charge with your bank or payment provider.

Stopee recommends documenting every step of your cancellation so you have proof if you need to escalate.

How to cancel crave by subscription type

Your cancellation method depends on whether you subscribed directly or through a third-party platform. Each route has different steps, so follow the section that matches your account.

Cancelling a direct crave subscription

If you signed up directly on Crave's website using your email and payment card, follow these steps to cancel.

1. Visit Crave's official website and log in with your account credentials.
   • If you've forgotten your password, click "Forgot password" and reset it via email.
2. Navigate to your Account settings.
   • Look for a menu icon (three horizontal lines) or your profile icon in the top-right corner.
   • Click "Account" or "Settings" from the dropdown.
3. Select "Subscriptions" or "Billing" from the account menu.
   • You will see a list of all active subscriptions tied to this account.
4. Find your active Crave subscription and click "Manage" or "Cancel subscription".
   • Crave may ask you why you're cancelling. You can skip this or provide feedback-either way, your cancellation will proceed.
5. Confirm the cancellation.
   • Read the confirmation message carefully. It will tell you the exact date your access ends (usually the end of your current billing period).
6. Check your email for a cancellation confirmation.
   • Warning: If you don't receive a confirmation email within 24 hours, log back in and verify that the subscription shows as "cancelled" or "inactive". If it still shows as active, repeat the steps or contact Crave support.

Cancelling a crave subscription via apple app store

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple, not through Crave.

1. Open the Apple App Store on your iPhone or iPad.
   • For Mac, open the App Store from your Applications folder.
2. Tap or click your profile icon in the top-right corner.
   • On iPhone, this is in the top-right of the "Today" tab.
   • On Mac, click the profile icon in the top-right of the App Store window.
3. Select "Subscriptions" from the menu.
   • You will see all active subscriptions linked to your Apple ID.
4. Find "Crave" in the list and tap it.
   • If Crave doesn't appear, you may not have an active subscription, or it may be listed under a bundle.
5. Tap "Cancel subscription" or "Edit".
   • Follow the on-screen prompts to confirm cancellation.
   • Apple will ask if you want to keep your access through the end of the billing period (typically "yes") or cancel immediately.
6. Confirm the cancellation.
   • You will receive an email confirmation from Apple. Keep this for your records.

Cancelling a crave subscription via google play

If you subscribed through Google Play on an Android device or via Google Play's web interface, cancel through Google, not Crave.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a web browser.
2. Tap your profile icon (top-right) and select "Payments and subscriptions".
   • On the web, click your profile picture in the top-right and go to "Payments and subscriptions".
3. Tap or click "Subscriptions".
   • All active subscriptions linked to your Google account will appear here.
4. Find "Crave" and tap it.
   • If it's not listed, the subscription may already be cancelled or inactive.
5. Tap "Cancel subscription" and follow the prompts.
   • Google will confirm the date your access ends.
6. Check your email for a cancellation confirmation from Google Play.
   • Save this email as proof of cancellation.

Cancelling a crave subscription via amazon prime video channels

If you added Crave as a channel through Amazon Prime Video, cancel it in your Prime account settings.

1. Go to amazon.com or open the Prime Video app.
   • Make sure you're logged into the Amazon account associated with Prime Video.
2. Click on "Your Account" or the profile menu.
   • On the web, this is in the top-right corner. In the app, tap the menu icon.
3. Select "Memberships and Subscriptions" or "Prime Video Channels".
   • You will see all active channel subscriptions.
4. Find "Crave" and click "Manage" or "View Details".
   • If Crave isn't listed, it may already be cancelled.
5. Click "Cancel Channel".
   • Amazon will ask you to confirm. Your access will end on the next billing date.
6. Confirm the cancellation.
   • You will receive a confirmation email from Amazon confirming the channel removal date.

What happens after you cancel crave

Cancelling your subscription triggers a series of changes to your account and access. Understanding this timeline helps you avoid panic or confusion.

Your access after cancellation

When you cancel a direct Crave subscription, your access typically continues until the end of your current billing period. If you cancel mid-cycle, you keep watching until that period ends-Crave does not cut access immediately. For third-party subscriptions (Apple, Google, Amazon), the same rule applies: access continues through the end of the paid period.

Pro tip: Note the exact cancellation date from your confirmation email. Set a reminder one week after the final access date to ensure you're not charged again.

Your account and data after cancellation

Cancelling Crave stops future renewals but does not automatically delete your account or viewing history. Your profile, watch history, and saved shows remain linked to that account for 12 months or until Crave's data retention policy requires deletion.

If you want your account completely removed, contact Crave support and request account deletion. Stopee recommends doing this in writing (email) so you have proof of the request. Save the support ticket number in case Crave doesn't comply.

Refunds and billing disputes

Crave's stated refund policy does not guarantee money back for used services or mid-cycle cancellations. However, Singapore consumer law provides exceptions, and you may qualify for a refund under certain circumstances.

When crave won't refund

Crave charges are non-refundable for the current billing period, even if you cancel immediately after subscribing. This is standard in the streaming industry, and Crave's terms of service clearly state this policy. If you paid but didn't know the policy existed, Stopee recommends documenting this and lodging a complaint with CASE if Crave's disclosure was unclear.

When you may qualify for a refund

You have grounds to request a refund if Crave failed to deliver the service (e.g., account access was broken for days), if you were charged after cancellation, or if Crave's cancellation policy was not clearly disclosed before you paid. Additionally, if you subscribed via a third-party platform and that platform charged you in error, you can dispute the charge directly with that platform or your bank.

Warning: If Crave continues charging you after you cancelled, contact your bank or payment provider immediately. Most banks will reverse fraudulent charges within 30-60 days if you report them quickly.

Refunds via third-party platforms

Crave pricing and plan options

Crave pricing varies by region and subscription method. Since Crave is not officially available in Singapore, pricing information here reflects what international users typically see.

Standard pricing (CAD / USD)

Pro tip: Always check Crave's official website for the latest pricing. Prices change quarterly, and third-party summaries are often outdated. If you're in Singapore using a VPN, your actual charges will depend on your registered account location.

Common mistakes when cancelling crave

Cancelling feels straightforward, but small oversights can leave you charged or confused. Here are the pitfalls Stopee has seen countless times and how to avoid them.

Mistake 1: cancelling in the app instead of account settings

Many people assume deleting the Crave app cancels the subscription. It doesn't. Uninstalling the app only removes it from your device. Your subscription remains active, and Crave will continue charging you. Always cancel through account settings (web), not the app.

Mistake 2: forgetting to cancel third-party subscriptions

If you signed up via Apple, Google, or Amazon, cancelling on Crave's website won't stop the charges. You must cancel through the platform you used to subscribe. Check all platforms you've ever used before assuming you're cancelled.

Mistake 3: not saving the cancellation confirmation

Crave's confirmation email is your proof of cancellation. Without it, if you're charged again, you have no evidence that you cancelled. Forward the confirmation to a personal email account or take a screenshot immediately after cancelling.

Mistake 4: cancelling too close to the billing date

If you cancel one day before renewal, Crave may still process the charge because billing systems operate on automatic timers. Cancel at least 3-5 days before your next billing date to avoid accidental charges.

Mistake 5: not checking for bundled subscriptions

If you subscribed to a Crave bundle (e.g., Crave + Starzplay), cancelling Crave alone may not cancel the entire bundle. Check whether you're on a bundle plan and cancel the entire bundle if you don't want either service.

Cancellation checklist for crave

Use this checklist to ensure your cancellation is complete and you won't be charged again.

1. Identify which platform you subscribed through (direct website, Apple, Google, Amazon, or Roku).
2. Log in to that platform or service and navigate to subscriptions or account settings.
3. Locate Crave and click "Cancel subscription". Follow all on-screen prompts to confirm.
4. Save or screenshot the cancellation confirmation message and email.
5. Note the exact date your access ends (usually end of the billing period).
6. Set a reminder for one week after the final access date to verify you were not charged again.
7. Check your bank or payment app one week after cancellation to confirm no new charge appears.
8. If you're charged after the final access date, contact your bank immediately to dispute the charge.
9. If Crave refuses to acknowledge the cancellation, escalate to CASE (Consumers Association of Singapore) with your confirmation email.

When to escalate: contact information and next steps

If Crave refuses to cancel or continues charging you after cancellation, you have formal escalation options. Stopee recommends following this escalation path to protect your rights.

Direct contact with crave

Before escalating to an authority, contact Crave support directly. Send a written cancellation request by email to Crave's support address and ask for written confirmation of the cancellation. Document the email address, date, and time you sent it. Request a cancellation reference number.

Crave's Canadian corporate address for registered mail cancellation requests is:

Crave
Bell Media
299 Queen Street West
Toronto, ON M5V 2Z9
Canada

If sending registered mail, include your account details, the date you want the cancellation to take effect, and a request for written confirmation. Keep the postal receipt as proof of delivery.

Escalation to CASE (Singapore)

If Crave doesn't respond or refuses your cancellation request, lodge a complaint with the Consumers Association of Singapore (CASE). CASE can mediate disputes and escalate to the Ministry of Sustainability and the Environment (MSE) if necessary.

Contact CASE at:

Consumers Association of Singapore
Email: helpdesk@case.org.sg
Phone: 6100 0315
Website: www.case.org.sg

When you lodge a complaint, include:

• Your Crave account email and any account numbers.
• Screenshots of your cancellation confirmation or the confirmation email.
• Bank statements showing charges after the stated cancellation date.
• All emails or written communication with Crave support.
• The exact date you requested cancellation and the date you were informed it was cancelled.

Disputing charges with your bank

If Crave charged you after your cancellation date, contact your bank immediately. You can dispute the charge as unauthorized or fraudulent. Most banks investigate within 30 days and can reverse the charge. Keep all documentation (confirmation emails, screenshots, dispute evidence) and share it with your bank.

Stopping automatic renewal and protecting future subscriptions

Cancelling Crave is just one step. Stopee recommends setting up systems to prevent accidental charges from other services.

Review all active subscriptions monthly

Log into your Apple, Google, and Amazon accounts once a month and check the Subscriptions section. You may find forgotten subscriptions that are draining your account. Cancel anything you no longer use.

Set payment alerts on your bank account

Ask your bank to send you an alert each time a subscription service charges your account. This helps you spot unwanted charges immediately.

Use a separate payment method for subscriptions

Consider using a virtual or prepaid card for streaming services. Load only the amount you plan to spend, and the card will decline if a service tries to overcharge you.

Summary and next steps

Cancelling Crave is straightforward once you know whether you subscribed directly or through a third party. Direct cancellations happen through Crave's website; third-party cancellations require you to contact Apple, Google, Amazon, or Roku. Your access continues through the end of your billing period, and Crave will not refund mid-cycle charges unless you have grounds under Singapore consumer law.

If Crave continues charging you after cancellation, dispute the charge with your bank or escalate to CASE. Document every step: save confirmation emails, note cancellation dates, and monitor your bank statements for 60 days after cancellation.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharged funds. Visit Stopee.com to explore cancellation guides for other streaming services and to learn how to protect yourself from hidden renewal fees. Your money, your choice-cancel today with confidence.