Manage Eazie

How to cancel eazie TV in singapore and get your money back

What eazie TV is and why you might want to cancel

Eazie TV is a subscription streaming service available to Singapore residents that delivers over 75 live channels, movies and TV shows across up to 4 devices simultaneously, without requiring a set-top box or long-term contract. You pay a monthly fee (either S$19.98 for M1 customers or S$24.98 for others) and stream on demand.

Like any subscription, there are legitimate reasons to cancel: you no longer watch live TV, you want to reduce monthly spending, the service doesn't meet your expectations, or you're switching to a competitor. At Stopee, we help thousands of Singapore consumers navigate cancellation every month-and we know that doing it cleanly and on time matters.

When cancellation makes sense

Cancel Eazie TV if you've been inactive for more than a month, if the channel selection no longer appeals to you, or if billing issues remain unresolved after contacting support. You should also cancel if you discover better value elsewhere, or if you're consolidating streaming services to reduce your bills.

What you need to know before you start

Cancellation does not automatically trigger a refund in Singapore-unless you cancel within a specific window or meet the terms set by Eazie or your payment provider. Unlike some countries, Singapore does not enforce a blanket 14-day cooling-off right for digital streaming services. Your refund eligibility depends on when you cancel, how you paid, and Eazie's own terms. Stopee recommends you gather your account details and payment receipts before starting the cancellation process.

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Your consumer rights for streaming services in singapore

Understanding your legal position helps you negotiate refunds and dispute charges confidently.

What singapore consumer law covers

The Consumer Protection (Fair Trading) Act protects you against misleading advertising, unfair contract terms, and undelivered services. However, Singapore law does not automatically grant you a 14-day "change of mind" cooling-off period for digital services, including Eazie TV. Instead, your rights come from two sources: Eazie's published terms and conditions, and the payment method you used (app store, credit card, or telco billing).

How this affects your eazie cancellation

If Eazie breaches its own terms, fails to deliver the service, or charges you without consent, you have grounds to dispute the transaction via your bank or payment provider. If you subscribed through Apple App Store or Google Play, those platforms have their own refund policies (typically 48 hours for app subscriptions). If you subscribed via an M1 telco bundle, M1's terms may offer additional protections. Stopee advises you to check your original invoice or email receipt to confirm which channel processed your payment-this determines your refund path.

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Eazie TV pricing and plan comparison

Your subscription cost determines when you should cancel to avoid unnecessary charges.

Current pricing for eazie TV

Pricing notes

Prices reflect publicly available information as of February 2026. Stopee recommends checking the Eazie app or the M1 website for current promotions before you cancel or renew. If you are on a free trial, you must cancel before the trial ends to avoid being charged for the first paid month.

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How to cancel eazie TV step by step

The cancellation process varies slightly depending on where you subscribed; follow the method that matches your payment channel.

Cancel via the eazie app (direct subscription)

1. Open the Eazie app on your device and sign in to your account using your email and password.
2. Navigate to your account settings or subscription management screen (usually found under a menu icon or your profile name).
3. Locate your active subscription plan and select the option to "Cancel subscription" or "Manage subscription".
4. Review the cancellation summary, which will confirm your plan, current billing date, and when your access will end.
5. Confirm cancellation by selecting the final confirmation button. The app will display a cancellation reference number.
6. Save or screenshot your confirmation number and the timestamp-you will need this if you later dispute a charge or claim a refund.

Pro tip: Cancel at least 2-3 days before your next billing date to ensure the charge does not go through. Most payment systems process cancellations within 24 hours, but delays can occur if you cancel on a weekend or public holiday in Singapore.

Cancel through apple app store (iOS)

1. On your iPhone or iPad, open the Settings app and select your Apple ID profile at the top.
2. Tap "Subscriptions" (or "iTunes and App Store" then "Subscriptions" on older iOS versions).
3. Find and select "Eazie" from the list of active subscriptions.
4. Tap "Cancel Subscription" and confirm the action.
5. Apple will email you a cancellation confirmation within a few minutes.
6. Check your email inbox for the confirmation and retain it for your records.

Warning: If you cancel through the App Store but the Eazie app still shows your subscription as active, log out of the Eazie app and log back in to refresh your account status. The change may take up to 24 hours to sync.

Cancel through google play (Android)

1. Open the Google Play Store app and tap the profile icon in the top right corner.
2. Select "Payments and subscriptions" and then "Subscriptions".
3. Find and tap "Eazie TV" or "Eazie" from the list.
4. Select "Cancel subscription" and follow the prompts to confirm.
5. Google will send you an email confirmation of the cancellation.
6. Retain the confirmation email as proof of your cancellation.

Pro tip: Google Play allows you to cancel a subscription but continue access until the end of the paid period. You will not be charged for the next billing cycle once you confirm cancellation.

Cancel via M1 telco billing

If you subscribed to Eazie TV as part of an M1 mobile or broadband bundle, cancel through M1 directly:

1. Log in to your M1 account on the M1 website or mobile app.
2. Navigate to "My Services" or "Subscriptions" and locate Eazie TV.
3. Select "Remove" or "Cancel subscription".
4. Confirm the cancellation. M1 will send you an SMS and email confirmation within 24 hours.
5. You can also call M1 customer service at 1900 (within Singapore) to cancel over the phone and receive a verbal confirmation code.

Warning: Cancelling Eazie TV through M1 may not affect any other bundled services or discounts. Contact M1 support to confirm that your mobile or broadband plan pricing remains unchanged after cancelling Eazie.

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What happens to your eazie account after cancellation

Cancellation does not instantly erase your account; understanding the aftermath helps you plan your next steps.

Access and viewing after you cancel

Once you cancel, you typically retain access to Eazie TV until the end of your paid billing period. For example, if you cancel on the 15th of the month and your renewal date is the 20th, you can still watch until the 19th at 11:59 p.m. Singapore time. After that date, your login credentials remain valid, but you will be unable to stream content unless you resubscribe.

Pro tip: If you are unsure of your exact renewal date, check the cancellation confirmation email or the account settings screen in the Eazie app before you cancel.

Your account and personal data

Your Eazie account, viewing history, and saved preferences remain stored on Eazie's servers for a period set by their privacy policy. You can log back in at any time to view your account details or resubscribe. If you want to delete your account entirely (not just cancel the subscription), contact Eazie customer support directly and request data deletion. Under Singapore's Personal Data Protection Act (PDPA), Eazie must erase your personal data upon request within a reasonable timeframe, typically 30 days.

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Refunds for eazie TV subscriptions

Refund eligibility is the most important factor in your cancellation decision-act within the window to maximise your chances.

When you qualify for a refund

You may be eligible for a refund if you cancel within 2-3 days of your initial subscription purchase (app store policy), if the service fails to deliver (e.g., channels missing or severe streaming issues), or if you were charged without consent. Some users also qualify for a partial refund if they cancel partway through a month, though Eazie's standard policy does not guarantee pro-rata refunds.

How refunds are processed

If Eazie approves your refund, the money is typically returned to your original payment method within 3-7 business days. If you paid via credit card, the refund appears as a credit on your next statement. If you paid via Apple App Store or Google Play, the refund may be returned to your app store account balance instead, which you can then use to purchase other apps. For M1 billings, refunds are credited back to your M1 account and may reduce your next telco bill.

Pro tip: Monitor your bank account or payment app for 7-10 days after cancellation. If a refund was promised but does not arrive, contact Eazie support with your cancellation confirmation number and request a status update.

Refunds you cannot claim

You cannot claim a refund simply because you changed your mind after more than 48 hours (app store policy exception). You also cannot claim a refund if you watched the service for the entire month and your cancellation was made after your renewal date. Singapore does not mandate refunds for digital services under consumer law unless the service was not delivered as promised.

Warning: Do not rely on verbal promises of refunds from customer support. Always request a written confirmation (email) that includes the refund amount, your reference number, and the expected processing timeline. Stopee has helped consumers recover funds by escalating disputes with screenshots of chat conversations and email confirmations.

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Common cancellation mistakes to avoid

Cancelling a subscription feels straightforward, but small errors can lead to surprise charges or lost refunds-we hear about these mistakes frequently.

Mistake 1: cancelling too late in the billing cycle

If your renewal date is the 20th of each month and you cancel on the 19th, you will still be charged on the 20th. The cancellation takes effect after the charge processes. Always cancel at least 2-3 days before your renewal date to prevent the next payment from going through.

Mistake 2: cancelling in the wrong place

If you subscribed via M1, cancelling in the Eazie app alone will not stop M1 from billing you. You must cancel through M1's system or call 1900. Similarly, if you subscribed via Apple App Store, cancelling within the Eazie app will not prevent Apple from charging you. Stopee recommends you identify your payment source before you cancel and cancel in that exact location.

Mistake 3: deleting the app instead of cancelling the subscription

Uninstalling the Eazie app does not cancel your subscription. Your subscription remains active and will continue to charge you monthly until you formally cancel it through the app's settings, the app store, or M1. Always cancel first, then delete the app if you wish.

Mistake 4: not saving your cancellation confirmation

If you cancel without saving a screenshot or confirmation number, you have no proof if a dispute arises later. Always save the confirmation message, reference number, and the date and time of cancellation. This evidence is crucial if you need to escalate a charge dispute to your bank or the app store.

Mistake 5: assuming free trials don't auto-renew

Eazie's 30-day free trial for M1 customers will automatically convert to a paid subscription on day 31 unless you cancel before the trial ends. Mark your calendar and cancel at least 2-3 days before the trial expiration date. Many cancellations at Stopee are driven by users who forgot to cancel a trial and were charged unexpectedly.

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Eazie TV cancellation checklist

Use this checklist to ensure you cancel correctly and retain proof of your action.

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What customers say about eazie TV

Real feedback from Singapore users reveals both strengths and weaknesses worth considering before you cancel.

Positive customer experiences

Users appreciate Eazie TV's large channel selection (75+ live channels), the ability to stream on multiple devices simultaneously, and the lack of a long-term contract. M1 customers particularly value the discounted rate of S$19.98 monthly. Early adopters noted the service launched smoothly with minimal technical issues.

Common complaints and cancellation drivers

Some users report difficulty navigating the account settings or cancelling subscriptions through the app. Others cited loyalty rewards redemption problems and poor communication from customer support regarding billing or missing channels. A few users cancelled because channel availability did not match expectations, or because they found better value in competing services. These recurring complaints suggest that if you experience poor customer service during the cancellation process, Stopee recommends escalating directly to Eazie's support team or your payment provider (M1, Apple, Google) if your issue is not resolved within 3 business days.

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Eazie TV contact and cancellation information

If you need additional support beyond the self-service cancellation options, use these contact methods.

Customer support channels

Eazie TV customer support is primarily accessible through the Eazie app's in-app chat or contact form. For M1 customers, you can also contact M1 directly at 1900 (within Singapore) or via the M1 website. If you need to dispute a charge or request a refund outside of the standard cancellation window, contact your payment provider: Apple Support (App Store), Google Support (Google Play), or M1 customer service.

Registered office for eazie TV pte. ltd.

Eazie TV is operated by Eazie TV Pte. Ltd., a Singapore-registered entity. For escalated disputes or formal complaints, you can request the company's full contact details through the Accounting and Corporate Regulatory Authority (ACRA) database or contact the Media Development Authority (MDA) of Singapore if you believe the service violates broadcast or content regulations.

Pro tip: If Eazie does not respond to your cancellation or refund request within 7 business days, escalate your complaint to the Consumers Association of Singapore (CASE) or your credit card issuer. Stopee has helped thousands of consumers recover funds by filing disputes with their banks or payment providers when companies refuse to acknowledge cancellation requests.

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Cancel with confidence: your final checklist

Cancelling Eazie TV does not have to be stressful or confusing. Armed with the correct information and a clear process, you can cancel quickly, retain your proof, and pursue a refund if you qualify. At Stopee, we understand that subscription services should respect your time and money-and cancellation should be simple, transparent, and painless.

Follow the step-by-step instructions that match your payment method, save your confirmation numbers, and monitor your account for the next 7-10 days to confirm no charges appear. If problems arise, use the contact channels and escalation paths outlined in this guide. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds-and your experience can be just as straightforward if you act now and keep your documentation safe.