Manage Eros Now

How to cancel eros now in singapore and protect your rights as a subscriber

What eros now is and why you might want to cancel

Eros Now is a streaming service that brings Indian films, TV shows and original content directly to your device. The platform offers HD playback, offline downloads and subtitles across web browsers and mobile apps, making it convenient for fans of Bollywood and regional cinema.

You might be considering cancellation for several reasons: you've exhausted the content that interests you, your viewing habits have changed, or you simply want to manage your monthly subscriptions more carefully. Whatever your reason, Stopee is here to guide you through the cancellation process step-by-step and ensure you understand your consumer rights in Singapore.

How eros now subscription plans work

Eros Now operates on a flexible subscription model with multiple billing cycles and pricing tiers. Your plan determines what you pay each billing cycle and what features you unlock. The key point: cancelling stops future charges, but you keep access to content until your current billing period ends.

Why cancellation clarity matters

Many subscribers delay cancellation because they're unsure whether they'll lose immediate access, face hidden fees or struggle to get a refund. Stopee has helped thousands of consumers navigate these exact concerns, and the process is far simpler than you might fear.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital subscriptions. Understanding your legal position puts you in control.

What the law covers

The Consumer Protection (Fair Trading) Act requires that any service you purchase must be delivered as advertised and with reasonable care. If Eros Now fails to deliver promised content, playback features or access during your billing period, you have grounds to escalate your complaint to the CCAS (Consumers Association of Singapore).

Refunds and cooling-off periods

Digital content subscriptions do not automatically qualify for the standard 14-day cooling-off period under Singapore law, as the content delivery begins immediately upon purchase. However, if Eros Now misrepresents its service, fails to meet technical standards, or breaches its contract with you, you retain the right to dispute charges through your payment method or escalate to CCAS.

Where and how you can cancel eros now

Cancellation routes depend on where you subscribed. Your billing source determines which platform controls your cancellation.

Cancelling directly via the eros now website

This method works if you signed up at erosnow.com and pay Eros Now directly (not through Apple or Google).

1. Go to erosnow.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot Password" and follow the reset email.
2. Navigate to Account Settings or My Account (usually found in the top-right menu or profile icon).
   • Look for a "Subscriptions" or "Billing" tab.
3. Find your active Eros Now subscription plan in the list.
   • You may see multiple plans if you've upgraded or hold regional variants.
4. Click "Cancel Subscription" or "Manage Subscription" next to your plan.
   • The service may ask why you're leaving-this feedback is optional.
5. Confirm cancellation when prompted.
   • A confirmation email arrives within minutes.
6. Screenshot or save the confirmation message for your records.
   • Keep this proof for at least 60 days in case of billing disputes.

Pro tip: Cancel at least 3-5 business days before your next billing date to ensure the stop takes effect. Processing delays occasionally occur.

Cancelling an iOS (Apple) subscription

If you subscribed via the Apple App Store, you must cancel through Apple's ecosystem-Eros Now cannot process this cancellation for you.

1. Open the Settings app on your iPhone or iPad.
   • Tap your Apple ID banner at the top of Settings.
2. Select "Subscriptions" from the menu.
   • You see all active and expired subscriptions linked to your Apple ID.
3. Find and tap "Eros Now" in the list.
   • Confirm this is the plan you wish to cancel (check the renewal date).
4. Tap "Cancel Subscription" at the bottom of the screen.
   • A confirmation appears immediately.
5. Note the cancellation date-you retain access until that date.
   • You receive no refund for the current billing period.

Warning: Simply deleting the Eros Now app from your device does NOT cancel your subscription. You must complete the steps above or charges continue.

Pro tip: Cancel at least 24 hours before your renewal date. Apple processes cancellations within hours, but timing it early removes doubt.

Cancelling an android (Google play) subscription

Android subscriptions purchased through Google Play require cancellation via the Google Play app or Google Play website.

1. Open the Google Play app on your Android device.
   • Alternatively, visit play.google.com in a web browser on any device linked to your Google account.
2. Tap the profile icon in the top-right corner.
   • Select "Manage your Google Account."
3. Go to the "Payments & subscriptions" tab.
   • This tab appears only if you have active subscriptions.
4. Tap "Manage subscriptions."
   • You see a list of all active subscriptions.
5. Select "Eros Now" from the list.
   • Verify the plan name and renewal date match your account.
6. Tap "Cancel subscription" and confirm.
   • Google sends a confirmation email to your registered Gmail address.

Pro tip: If you use Google Play through a carrier (e.g., StarHub or Singtel), contact your carrier's customer service instead-they handle carrier-billed subscriptions separately.

What happens immediately after you cancel

Cancellation anxiety often stems from uncertainty about what you lose and when. Here's the reality: you lose nothing immediately.

Your access during the remaining billing period

When you cancel, your Eros Now account remains active and fully functional until the end of your current billing cycle. If your renewal date is 15 days away, you watch uninterrupted for those 15 days. Streaming quality, downloads and all premium features stay available.

Your watchlist and viewing history remain in your account. If you resubscribe later, you pick up where you left off.

What stops after your billing period ends

On the day after your final billing period ends, Eros Now access closes. You cannot stream, download or access any content. The app remains installed but returns an "Subscription Expired" message.

No charges appear on your bank or credit card statement after this final period. However, Stopee recommends you check your card and bank statements for 7-10 days post-cancellation to confirm no stray charges occurred.

Your data and account options

Cancellation does not delete your account. Your email, watchlist and payment methods remain stored. You can reactivate a subscription anytime by returning to the Eros Now platform and selecting a plan. If you want full account deletion, contact Eros Now support separately-this requires an explicit request and may involve data retention laws.

Refund policies and what you can realistically expect

Eros Now's refund policy is strict, but consumer protection law sometimes overrides it. Understanding the distinction protects your money.

Eros now's standard no-refund policy

Eros Now's terms state clearly: no refunds or credits for unused portions of your subscription after cancellation. If you pay S$5.98 for a month and cancel after 5 days, you do not receive a pro-rata refund of S$4.29.

This policy applies whether you watched 100 hours of content or zero hours. The service has been made available; Eros Now considers the transaction complete.

Exceptions through apple, google and carriers

Refunds through Apple App Store, Google Play or mobile carriers follow their own policies, not Eros Now's policy.

When you have a genuine refund claim

You have legitimate grounds to request a refund if:

• Eros Now was unavailable or non-functional for most of your billing period and you reported it to support.
• You were charged twice for the same billing cycle (duplicate charge).
• The service was misrepresented (e.g., promised content was not available in Singapore).
• You were charged after cancellation, suggesting the cancellation failed.

In these cases, escalate to your payment provider (Apple, Google, your bank or card issuer) first. They reverse fraudulent or erroneous charges faster than Eros Now responds. If the provider refuses, lodge a complaint with CCAS (Consumers Association of Singapore) or the Monetary Authority of Singapore (MAS) for card-based disputes.

Eros now subscription plans and pricing in singapore

Your plan determines your monthly cost and what happens when you cancel. Pricing varies by platform and promotions, so confirm your exact plan before cancelling.

Pro tip: Before you cancel, log into your account and check which exact plan appears under "Subscriptions" or "Billing." Platform pricing sometimes differs from official rates due to regional promotions or legacy billing arrangements.

Common cancellation mistakes and how to avoid them

Cancellation regret is real-but so is accidentally keeping a subscription you meant to stop. These mistakes are preventable.

Mistake 1: thinking the app uninstall cancels your subscription

You delete the Eros Now app to "free up space," then assume the subscription is gone. Six months later, you spot charges on your statement and realise the subscription never cancelled. Deleting an app leaves the subscription active and billable. You must cancel through the official platform (Eros Now website, Apple, or Google Play).

Mistake 2: cancelling too late in your billing cycle

You intend to cancel today, then procrastinate until tomorrow-only to discover the charge has already processed. Your next billing date arrives within hours. Stopee advises cancelling 3-5 business days before your renewal date to leave a safety margin. Billing systems process at different times, and delays occasionally occur.

Mistake 3: not keeping cancellation proof

You cancel via the website and assume that's enough. Three weeks later, a charge appears and you have no evidence you cancelled. Always screenshot or save the confirmation email. Disputes without proof take weeks to resolve, and you may bear the burden of proof.

Mistake 4: confusing account deletion with cancellation

You email Eros Now asking to "delete my account" without explicitly requesting subscription cancellation. Support deletes the account but leaves the subscription active under a deactivated profile, and charges continue. When you cancel, be explicit: "Cancel my active Eros Now subscription effective immediately."

Mistake 5: not checking for duplicate subscriptions

You signed up via both the website and Apple, then only cancelled one. You continue paying via the other platform without realising. Log into both Eros Now directly and your Apple/Google account and confirm you cancel all active plans.

Your step-by-step cancellation checklist

Use this checklist before and after cancellation to ensure nothing falls through the cracks.

1. Log into your Eros Now account (or Apple/Google) and confirm your active subscription and renewal date.
2. Note your renewal date and set a phone reminder for 5 days before that date.
3. Choose your cancellation method based on where you subscribe (website, Apple, or Google Play).
4. Complete the cancellation steps for your platform.
5. Screenshot or save the cancellation confirmation email immediately.
6. Wait 24-48 hours, then log back in and verify the subscription shows as "Cancelled" or no longer appears in your active subscriptions.
7. Mark your calendar for the final day of access and the day charges should stop.
8. Check your bank or card statement 7-10 days after the final billing period ends to confirm no unexpected charges.
9. If a charge appears after cancellation, gather your screenshots and contact your payment provider (Apple, Google, or your bank) with proof of cancellation.

What consumers in singapore are saying

Real feedback from Eros Now subscribers reveals common themes: appreciation for the content library, frustration with lack of local customer support, and relief once cancellation completes successfully.

Many subscribers praise the breadth of Bollywood and regional Indian content, particularly films unavailable on other platforms in Singapore. The download feature and subtitle options earn consistent praise for accessibility.

Frustration centres on customer support responsiveness. Singapore-based subscribers frequently note that support emails directed to the Mumbai office take 10-15 days to receive replies, and technical issues during critical periods (like billing disputes) are not resolved quickly. This lag is why Stopee emphasises keeping your own cancellation proof-relying on Eros Now support to resolve issues is slower than handling disputes directly through Apple, Google or your bank.

Contact details and escalation address for complaints

If you need to escalate a complaint beyond the standard cancellation process, here is the official contact point for Eros Now.

Eros now corporate address

Eros Now support is handled from their corporate office in Mumbai, India. No dedicated Singapore support office exists. Send formal complaints, refund disputes or account issues to:

Eros Digital Limited
Office No. 501, 5th Floor
Eros Corporate Park
Sohrab Marg
Daryaganj
New Delhi - 110002
India

Alternatively, attempt to locate an email contact on erosnow.com or use their in-app support feature. Response times are typically 10-15 days.

Escalation to singapore consumer authorities

If Eros Now does not resolve your complaint within 14 days, escalate to:

Consumers Association of Singapore (CCAS)
Address: 222 Lorong 1 Toa Payoh, #04-01, Singapore 319637
Phone: 6100 0315
Website: www.case.org.sg
Email: case@case.org.sg

CCAS handles disputes over billing, misrepresentation and service failures. Provide your cancellation proof, screenshots and payment records. You do not need a lawyer, and CCAS mediation is free.

Final thoughts: empowering your decision

Cancelling Eros Now is straightforward once you know which platform you subscribed through and what to expect. Your choice to cancel is valid-whether you're saving money, switching to another service or simply tightening your subscription spending.

Stopee has helped thousands of consumers cancel services confidently by providing clear, step-by-step guidance and empowering them with consumer rights knowledge. You now have the same advantage: a clear roadmap, awareness of your legal protections, and practical tools to handle any surprises.

Cancel when you're ready, keep your proof, monitor your statements, and know that you control your subscriptions-not the other way around. Visit Stopee at stopee.com for more cancellation guides and consumer protection resources tailored to Singapore.