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Cancel Eros Now: Step-by-Step Guide
How to cancel eros now in south africa: step-by-step guide and your consumer rights
What eros now is and why you might want to cancel
Eros Now is a subscription video streaming service offering Indian films, TV shows and original series across multiple languages. The platform provides on-demand HD content, offline downloads and ad-free viewing for paid subscribers across web, iOS and Android.
If you've signed up through Eros Now directly, your Apple ID account or Google Play, your cancellation route differs depending on where you subscribed. At Stopee, we understand that streaming services can pile up quickly, and cancelling one is often the first step toward taking control of your entertainment budget.
This guide walks you through every cancellation method available to South African subscribers and explains your rights if you encounter problems. Stopee is here to make the process straightforward.
Who should cancel and when
You should cancel if you've finished watching the content you wanted, if the subscription no longer offers value, or if you're managing multiple streaming costs. Unlike some services, Eros Now charges you until the end of your billing cycle even after you cancel, so timing your cancellation strategically matters.
Many South African subscribers cancel when they realise they prefer other platforms, when their free trial ends and charges begin, or when they want to pause their subscription temporarily. Stopee helps you make that decision confidently by showing you exactly what happens after you cancel.
Currency and local billing in south africa
Eros Now accepts subscriptions in South African Rand (ZAR) when you sign up through the web platform or compatible app stores. Your payment method, billing cycle and refund eligibility all depend on whether you subscribed directly or through Apple or Google.
Cancellation methods by subscription type
Your cancellation path depends entirely on how you originally subscribed. Each method has different timings and refund rules.
Cancel your web subscription (erosnow.com)
If you signed up directly at erosnow.com using a credit card or local payment method, follow these steps to cancel through your account settings.
- Visit erosnow.com and sign in with your email and password.
- If you've forgotten your password, use the "Forgot Password" link on the login page.
- Navigate to your Account Settings or Profile menu (usually in the top right corner).
- Look for a "Subscriptions", "Billing" or "Plans" option.
- Select the active subscription you want to cancel.
- If you have multiple subscriptions (monthly and annual, for example), choose the one you want to stop.
- Click "Cancel Subscription" or "End Membership".
- Eros Now may ask you why you're leaving; your feedback is optional.
- Confirm the cancellation when prompted.
- You should receive a confirmation email within minutes.
- Check your email for a cancellation receipt and note the final billing date.
- Pro tip: Take a screenshot of the final billing date so you know exactly when your access ends.
When your access ends: Your subscription remains active and fully functional until the end of your current billing period. You lose access immediately after that date unless you renew.
Cancel your iOS subscription (Apple app store)
If you subscribed through your Apple ID using the Eros Now app on iPhone or iPad, you must cancel through Apple's subscription management system, not the Eros Now app itself.
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen.
- Tap "Subscriptions".
- This shows all active subscriptions linked to your Apple ID.
- Find and tap "Eros Now" from the list.
- If you don't see it, scroll down to find it.
- Tap "Cancel Subscription" or "Edit Subscription".
- Apple will show you the renewal date and offer a cancellation option.
- Confirm cancellation by following the on-screen prompts.
- Apple sends a confirmation email to your registered Apple ID email address.
- Cancel at least 24 hours before your next renewal date to avoid being charged for the next billing cycle.
- Warning: If you cancel within 24 hours of renewal, Apple may still charge you. Plan ahead.
Why cancel through Apple, not the app: Eros Now cannot stop charges billed by Apple. Only Apple can prevent renewal and process refunds for app store purchases.
Refunds for iOS purchases: If you believe you were wrongly charged or subscribed by mistake, request a refund directly from Apple within 30 days of the charge. Visit reportaproblem.apple.com or contact Apple Support.
Cancel your android subscription (Google play)
If you subscribed via the Eros Now app on Android using your Google account, Google Play controls your subscription and billing.
- Open Google Play Store on your Android device.
- Tap the profile icon in the top right corner.
- Tap "Payments & subscriptions".
- Then select "Subscriptions".
- Tap "Eros Now" from your active subscriptions.
- If it's not showing, the subscription may have already expired.
- Tap "Cancel subscription".
- Google will confirm the cancellation and provide a final billing date.
- Confirm by tapping "Yes, cancel" when prompted.
- A cancellation confirmation appears immediately and in your email.
- Cancel before your renewal date to avoid the next charge.
- Warning: Uninstalling the Eros Now app does not cancel your subscription. Google Play will still charge you at renewal.
Refunds for Google Play purchases: Request refunds for app store billing within 48 hours of purchase through Google Play. Go to play.google.com, find the purchase and select "Request refund".
What happens after you cancel eros now
Cancellation doesn't happen instantly. Understanding the timeline helps you plan your viewing and know when you lose access.
Your access timeline after cancellation
Once you cancel, your full subscription benefits remain active until the end of your current billing cycle. You can watch, download and stream without restrictions until that final date.
On the day after your billing cycle ends, Eros Now locks you out of paid features. If a free tier exists, you may retain limited access; otherwise, you cannot log in unless you renew.
Pro tip: If you download content for offline viewing before your subscription ends, you may lose access to those downloads after expiry, depending on Eros Now's DRM (digital rights management) policy. Download what you want to keep before your final billing date.
Auto-renewal stops immediately
After you cancel, Eros Now (or Apple/Google, depending on your subscription type) stops any automatic renewal. You will not be charged again unless you manually reactivate your subscription.
Check your email for a cancellation confirmation that lists your final billing date. If you don't receive one within 24 hours, contact Eros Now support or the relevant app store.
Account and data retention
Eros Now may retain your account details, watch history and preferences for a limited period even after cancellation. If you want your account deleted entirely, contact Eros Now's support team to request full account removal, though this may not restore deleted data.
If you reactivate your subscription later, your watch history and saved content may still be accessible depending on Eros Now's data retention policies.
Will you get a refund after cancelling eros now
Refund eligibility depends on how you subscribed and whether you fall within specific legal protections under South African consumer law.
Eros now's refund policy
Eros Now explicitly does not offer refunds or credits for unused portions of your subscription month. Once you pay for a billing cycle, you own access for the full period, even if you cancel immediately.
This policy is outlined in Eros Now's Terms of Use. The company does not issue prorated refunds, partial-month credits or reimbursements for unwatched content.
This means: If you cancel on day 5 of a 30-day cycle, you pay for all 30 days. Eros Now keeps the unspent portion.
Exceptions and legal protections
South Africa's Consumer Protection Act (CPA) grants you specific rights that may override Eros Now's no-refund policy in certain situations. If you cancel within 30 days of first purchase, you have a cooling-off period right to request a full refund of the first payment, even if Eros Now's terms say otherwise.
The CPA applies if: You subscribed less than 30 days ago and you cancel within that window, regardless of how much content you watched. Send a written cancellation request to Eros Now's registered address (see below) and request a refund citing the CPA Section 17 (cooling-off period).
If Eros Now refuses your refund claim despite your CPA rights, escalate to the National Consumer Commission (NCC), South Africa's official consumer authority.
Refunds if you subscribed via apple or google
If Apple or Google billed you, Eros Now cannot process refunds. You must request refunds directly from the platform that charged you.
Apple refunds: Visit reportaproblem.apple.com within 30 days of the charge and explain why you want a refund. Apple may approve refunds for accidental purchases, unauthorised charges or services not delivered as described.
Google Play refunds: Open Google Play Store, find the Eros Now charge, tap "Report a problem" and submit a refund request within 48 hours. Google typically approves refunds for accidental purchases or if the app was not working.
Pro tip: Keep screenshots of your refund request and any refusal emails from Apple or Google. These help if you escalate to the NCC.
Eros now subscription plans and pricing in south africa
Pricing varies depending on your subscription type and whether you pay monthly or annually. Understanding the costs helps you decide whether cancellation makes financial sense.
| Plan type | Billing cycle | Typical cost (ZAR) | Auto-renewal | Cancellation deadline |
|---|---|---|---|---|
| Monthly (web) | Every 30 days | R 59-79 | Yes | Before renewal date |
| Annual (web) | Every 365 days | R 499-599 | Yes | Before renewal date |
| Monthly (iOS) | Every 30 days | R 69-89 | Yes (Apple controls) | 24 hours before renewal |
| Monthly (Android) | Every 30 days | R 69-89 | Yes (Google controls) | Before renewal date |
| Free trial | 7-14 days | R 0 (then charges) | Yes | During trial period |
Note: Prices are indicative and may change. Check your account or Stopee's current pricing to confirm exact rates at the time you subscribe or cancel.
Common cancellation mistakes and how to avoid them
Cancelling a streaming subscription sounds simple, but small errors can leave you charged for another cycle. We've seen these mistakes repeatedly, and they're avoidable.
Mistake 1: uninstalling the app instead of cancelling
The single most common error is deleting the Eros Now app from your phone and assuming you're unsubscribed. You are not. Eros Now and the app stores (Apple, Google) continue to charge you at renewal because the app is separate from your subscription account.
The fix: Always cancel your subscription account first through your app store or web account settings, then uninstall the app. Check your next billing date is no longer listed in your account before you delete anything.
Mistake 2: missing the 24-hour iOS cancellation window
Apple requires you to cancel at least 24 hours before your renewal date to avoid the next charge. If you cancel 12 hours before renewal, Apple may still bill you because the system processes renewals before your cancellation takes effect.
The fix: Set a phone reminder for 3 days before your renewal date. Go to your Apple ID Subscriptions page immediately and cancel then. This gives you a safe margin.
Mistake 3: cancelling through eros now when you subscribed via an app store
If you subscribed through Apple or Google, cancelling through Eros Now's website has no effect. Your subscription and billing remain active because Apple and Google control the subscription, not Eros Now.
The fix: Match your cancellation method to your subscription method. Web-signed subscriptions cancel on Eros Now's website. App store subscriptions cancel in your app store settings only.
Mistake 4: not checking your email for renewal confirmation
If you don't receive a cancellation confirmation within 24 hours, your request may not have gone through. A missed confirmation can result in an unexpected charge at renewal.
The fix: Always request and save a cancellation confirmation screenshot. If no email arrives, log back into your account and verify the subscription is listed as "Cancelled" or "Inactive". If it still shows as active, repeat the cancellation steps.
Your consumer rights and escalation if eros now won't cancel
South Africa's Consumer Protection Act gives you legal leverage if Eros Now refuses to cancel, delays cancellation or charges you after you've submitted a cancellation request.
Your cancellation rights under the CPA
The CPA Section 15 requires all suppliers (including Eros Now) to cancel a subscription without penalty when you request it. You have the right to terminate your contract with written notice, and Eros Now must honour that within a reasonable timeframe (typically 7-10 working days).
The CPA also states that if you cancelled within 30 days of purchase, you have a cooling-off period right to a full refund, even if Eros Now's terms say "no refunds".
Key rights: You can cancel anytime. Eros Now cannot charge you after your cancellation is confirmed. You can request a refund for the first 30 days if you subscribed by mistake or changed your mind.
What to do if eros now won't honour your cancellation
If you cancel correctly but Eros Now charges you again, or refuses to process your cancellation request, take these steps.
- Gather evidence: Save screenshots of your cancellation request, confirmation emails and any proof of charges after cancellation.
- Send a formal cancellation request in writing to Eros Now's registered address (see below), citing the CPA Section 15. Request a response within 7 working days.
- If Eros Now ignores you or refuses, file a complaint with the National Consumer Commission (NCC). The NCC can force Eros Now to honour your cancellation and refund unauthorized charges at no cost to you.
- If the amount is large, consider contacting your bank to dispute the charge as unauthorized. Your bank can reverse a billing error independent of Eros Now's response.
Stopee recommends keeping all cancellation evidence for at least one billing cycle after you cancel. Many consumer disputes hinge on a single confirmation email.
Your cancellation checklist for eros now
Use this checklist to ensure your cancellation is complete and you won't be surprised by a charge.
| Action | Completed? | Notes |
|---|---|---|
| Identify how you subscribed (web, iOS, Android) | ☐ | This determines your cancellation method |
| Cancel through the correct platform | ☐ | Web → erosnow.com; iOS → Apple Settings; Android → Google Play |
| Receive and save cancellation confirmation email | ☐ | Screenshot the final billing date |
| Verify the subscription shows "Inactive" or "Cancelled" in your account | ☐ | Log in 24 hours later to double-check |
| Download any offline content before the final billing date | ☐ | Downloaded files may be inaccessible after cancellation |
| Uninstall the app (optional, after cancellation confirmed) | ☐ | Only after step 2 is complete |
Contact information and escalation address for eros now
If you need to escalate a cancellation or refund dispute, contact Eros Now's registered office directly. This is the official address for formal complaints and cancellation requests under consumer law.
Eros Digital Private Limited (Eros Now)
Registered Address:
Eros International Media Ltd
Eros House, Daman, India 362210
Note: For immediate support, try Eros Now's in-app help center or website contact form first. For formal legal complaints, send written notice to the registered address above. The National Consumer Commission can also mediate disputes if Eros Now fails to respond.
Why south africans are switching from eros now
Understanding why others cancel helps you decide if cancellation is right for you. At Stopee, we've tracked common reasons subscribers leave Eros Now.
Top reasons for cancellation: Limited content variety outside Indian films and shows. Competing platforms (Netflix, DStv, Showmax) offering broader catalogues. Subscription costs adding up across multiple services. Technical issues with downloads or streaming quality. Lack of local payment flexibility or surprise currency conversions.
If you're on the fence, give Eros Now another month to explore its full library. But if you've decided it's not for you, the cancellation methods above are straightforward and your money is protected by South African consumer law.
Summary and next steps
Cancelling Eros Now is simple when you follow the right method for your subscription type. Web subscriptions cancel through erosnow.com, iOS through Apple Settings, and Android through Google Play. Your cancellation takes effect at the end of your current billing cycle, and you retain full access until that date. Eros Now does not issue prorated refunds, but South Africa's Consumer Protection Act protects you if you cancel within 30 days of first purchase or if Eros Now refuses your cancellation request.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they didn't know they were entitled to. Visit Stopee.com for step-by-step guides on cancelling any streaming service, contacting consumer authorities, and managing your subscription costs effectively. If you encounter any issues during your Eros Now cancellation, Stopee's resources and guides are available to support you every step of the way.