Manage Golftv

How to cancel golftv in singapore and reclaim your money

What is golftv and why you might want to cancel

Golftv was a subscription streaming platform dedicated to professional golf content, including live PGA TOUR tournaments, on-demand replays, and instructional series from players and coaches. The service attracted golf enthusiasts across Asia and beyond who wanted direct access to exclusive coverage and premium golf instruction.

The platform ceased operations in late 2022, and its content library has since been redistributed or licensed to other streaming partners in various regions. If you subscribed to Golftv before its shutdown or still see recurring charges, you need to act quickly to stop billing and recover any unauthorised charges.

Stopee exists to help you navigate exactly this situation. Whether you subscribed via Apple, Google Play, or directly through a web portal, this guide will walk you through every cancellation method, refund option, and your legal rights as a Singapore consumer.

Current status in singapore

Golftv's dedicated service no longer operates as a standalone platform. If you are still being charged, the subscription may be linked to an archived account, a legacy payment arrangement, or a platform migration that was not properly communicated to users.

Singapore consumers are protected under the Consumer Protection (Fair Trading) Act, which gives you strong rights to dispute charges for services no longer provided or misrepresented at the point of sale.

Who should read this guide

You should read this guide if you subscribed to Golftv through any method (app store, web, or third-party reseller) and now want to cancel, claim a refund, or dispute charges. This applies whether the service is still active in your region or has already been discontinued.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services that are misrepresented, defective, or no longer delivered as promised. Golftv's shutdown is precisely the scenario this law covers.

What the law guarantees you

You have the right to cancel a subscription and claim a refund if the service was not delivered as advertised, if material information was withheld, or if the provider terminated the service without adequate notice or compensation.

Under Singapore law, a business cannot keep your money simply because their terms and conditions say "no refunds." If the service does not exist, you have a statutory right to restitution.

You also have the right to dispute charges on your credit card or payment method through your bank's chargeback process, which is often faster than waiting for the company to respond.

Escalation: when to involve authorities

If Golftv or the payment platform refuses to refund you after the service was discontinued, contact the Consumer Association of Singapore (CASE) or file a complaint with the Consumers Protection Board. Stopee recommends documenting everything: screenshots of charges, cancelled service confirmations, and any communications with the company.

How to cancel golftv by platform

Golftv subscriptions are typically tied to the platform where you purchased them, not directly to Golftv's own account system. Your cancellation method depends on where your payment card was charged.

Cancel via apple app store (iPhone or iPad)

Apple handles all subscription management, billing, and refunds for iOS purchases. You do not need to contact Golftv directly; Apple's support team processes cancellations and refund requests.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or Apple ID at the top of the Settings menu.
2. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find Golftv in the subscription list and tap it.
   • If Golftv is no longer listed because it was discontinued, proceed to step 5 below.
4. Tap Cancel Subscription.
   • Apple will confirm your cancellation and specify the date your access ends (usually the end of the current billing period).
   • Auto-renewal will stop immediately, and you will not be charged again.
5. If you were charged after cancellation or if you no longer see Golftv in your subscriptions but charges continue, tap Purchase History, find the Golftv charge, and tap Report a Problem.
   • Provide Apple with a clear explanation: "Service discontinued; requesting refund for charges after [date]."
   • Apple typically responds within 48 hours.

Pro tip: Apple's refund window is typically 14 days from the date of purchase, but if the service was deactivated by the provider, you can appeal beyond this window by citing the service termination.

Cancel via google play store (Android)

Google Play manages subscriptions for Android devices. Your cancellation and any refund requests go through Google, not Golftv directly.

1. Open the Google Play app on your Android device.
   • Make sure you are signed in with the Google account linked to your Golftv subscription.
2. Tap your profile icon in the top right corner.
   • Select Payments & subscriptions.
3. Tap Subscriptions.
   • You will see all subscriptions associated with this Google account.
4. Select Golftv from the list.
   • If Golftv no longer appears because it was delisted, go to step 5.
5. Tap Cancel subscription.
   • Google will ask you to confirm and may offer you a discount to keep the subscription; ignore this and proceed with cancellation.
   • Confirm the cancellation date (usually at the end of your current billing cycle).
6. For refunds, return to the subscription detail page and tap Contact us or Report a problem.
   • Explain that the service is no longer available and you wish to claim a refund.
   • Google's refund policy allows refunds within 48 hours of purchase for most subscriptions; however, service discontinuation is grounds for a refund outside this window.

Warning: Do not immediately delete the Google Play app after cancelling, as you may need to access your order history to submit a refund request. Screenshot your subscription confirmation email for your records.

Cancel a direct web subscription (if purchased from golftv website)

If you subscribed directly through Golftv's website rather than via an app store, the cancellation process may differ. Since the service has been discontinued, the company's official support channels may be inactive or difficult to reach.

1. Check your subscription confirmation email for a cancellation or account management link.
   • Most companies include a subscription portal URL in their receipts; click this link to access your account.
2. Log in to your account using your email and password.
   • Navigate to Account Settings or Subscriptions and look for a Cancel or Manage Subscription option.
3. If you cannot log in or the portal is offline, proceed to step 4.
   • Take a screenshot of the error message or inactive page for your records; this supports a refund claim.
4. Contact Golftv support directly through any available contact method: email, phone, or social media.
   • Explain that the service is discontinued and you want to cancel and claim a refund.
   • Request a formal cancellation confirmation in writing.
5. If the company does not respond within 7 days, escalate through your bank's dispute process (chargeback) or file a complaint with CASE.
   • Provide your bank with all documentation: subscription confirmation, screenshots of failed cancellation attempts, and your support request record.

Pro tip: If Golftv's website is completely offline or you cannot find contact information, search for the parent company (PGA TOUR, in this case) and reach out to their general support team. They can redirect your cancellation request or confirm the service status in your region.

What happens to your access after cancellation

When you cancel a subscription, you deserve clear information about what you retain and what you lose. Stopee believes transparency here is crucial.

Access during and after the billing period

In almost all cases, your access to Golftv content continues until the end of your current billing period, even after you click Cancel. This is called "paid access through expiry" and is standard across the industry.

For example, if your next billing date is on the 15th of the month and you cancel on the 1st, you retain full access until the 15th. After the 15th, your account is locked and you can no longer stream.

Since Golftv has been discontinued, you may find that access is already restricted regardless of your cancellation status. Check your account: if content no longer loads or you see a "service unavailable" message, the platform itself has shut down in your region.

Your account data and history

Golftv may retain your account information (email, payment method, viewing history) according to its privacy policy and local data protection laws. Your data is typically held for between 6 and 24 months after account deletion.

If you want your data deleted, you can request this separately through a data deletion request. Singapore's Personal Data Protection Act (PDPA) gives you the right to know what data a company holds about you and to request deletion.

Pro tip: Save your own records now: download or screenshot your order history, receipts, and account settings. These become invaluable proof if you need to dispute a charge or claim a refund later.

Will you get a refund?

Refund eligibility depends on why you are cancelling, how you paid, and whether the service was lawfully discontinued or improperly billed after shutdown.

Golftv's stated refund policy

Golftv's original terms typically stated that no refunds or credits are issued for unused subscription time after cancellation, except where required by law. However, this policy does not override Singapore's consumer protection rights.

Since the service is no longer operational, Golftv cannot enforce a "no refund" policy for charges incurred after the service ceased. This is where Stopee's expertise becomes vital: the company's terms cannot override statutory consumer protections.

Refund pathways by payment method

How to claim a refund for charges after service shutdown

If you were charged after Golftv discontinued its service, you have a particularly strong legal claim under Singapore's Consumer Protection Act.

1. Gather evidence.
   • Screenshot the error message confirming the service is unavailable.
   • Print or save your subscription confirmation emails showing active billing dates.
   • Document the date the service was publicly announced as discontinued (search news articles or the company's website).
2. Contact the payment platform (Apple, Google, your bank) with this evidence.
   • Write a clear email: "I was charged for Golftv subscription on [date]. The service was discontinued on [date]. I request a full refund for the charge as the service was not delivered."
3. If the payment platform denies the refund, escalate to your bank's dispute team (chargeback process).
   • Your bank can reverse the transaction and investigate the merchant.
4. If your bank is unresponsive, file a formal complaint with CASE or the Monetary Authority of Singapore (MAS).
   • Stopee recommends this step if the refund exceeds SGD 100 and the company has not responded within 14 days.

Warning: Do not wait to claim a refund. Most payment platforms have a 90-day window for disputes. Act immediately after discovering the charge.

Pricing and billing information

Golftv pricing varied by region and subscription tier. Since the service no longer exists, do not rely on outdated pricing information.

Historical pricing structure

Before discontinuation, Golftv offered subscription tiers ranging from monthly to annual plans. Monthly subscriptions were typically between SGD 9.99 and SGD 19.99, depending on the region and promotional pricing.

If you are still being charged at these rates or higher after the service shutdown, the charges are unauthorised and you should immediately dispute them.

Where to verify your current charges

Common mistakes that delay your cancellation

Cancelling a subscription should not be stressful or confusing, yet companies often make the process deliberately hard. Stopee has seen thousands of customers make the same preventable errors.

Mistake 1: cancelling through the wrong platform

If you subscribed via Apple, cancelling through Google Play or Golftv's website will not work. The charges will continue because your original subscription is still active on Apple's system.

Always cancel through the platform where you were originally charged. Check your oldest receipt email to confirm which payment method you used.

Mistake 2: not cancelling before the next billing date

Many subscribers wait until after they are charged again to cancel, then struggle to get a refund for the most recent charge. Cancel at least 48 hours before your next billing date to avoid an unwanted charge.

Set a reminder on your phone for 2 days before each billing date. This gives you a buffer to cancel if you have decided not to renew.

Mistake 3: assuming deletion is the same as cancellation

Deleting the Golftv app from your phone or clearing your cache does not cancel your subscription. The subscription and auto-renewal remain active on the payment platform's servers.

You must explicitly cancel through the platform's subscription settings, not just remove the app.

Mistake 4: not keeping proof of cancellation

Screenshot or save every confirmation email you receive after cancelling. If you are charged again later, you need proof that you cancelled and when.

Stopee recommends saving this proof in a folder on your computer or cloud storage; do not rely on email alone, as it can be deleted or lost.

Mistake 5: giving up after one failed attempt

If the online cancellation does not work, most consumers assume they are stuck and stop trying. In reality, you have multiple escalation paths: contact support, file a platform report, escalate to your bank, or file a complaint with a consumer authority.

Persistence works. Companies count on you giving up.

Checklist: steps to take before you cancel

Before you initiate cancellation, complete this checklist to protect yourself and streamline the process.

1. Find your original subscription confirmation email and note the payment method and subscription start date.
2. Log in to your account (if still possible) and screenshot your current plan, pricing, and billing date.
3. Check your bank or payment platform's transaction history and identify the exact charge amount and dates.
4. Calculate whether you are eligible for a pro-rated refund based on unused days (though most companies will not offer this voluntarily).
5. Note the next billing date; plan to cancel at least 48 hours before.
6. Decide: are you cancelling because you do not want to renew, or because you believe you are owed a refund? This affects your next steps.
7. If the service is unavailable, take screenshots of the error message showing the service no longer works.
8. Prepare a written explanation of why you are cancelling (e.g., "Service discontinued" or "No longer need access") to include in any support tickets or dispute claims.

Frequently asked questions about golftv cancellation

We have assembled answers to the questions Stopee users ask most often about cancelling Golftv and claiming refunds.

Can i cancel anytime or only at the end of my billing period?

You can cancel anytime. However, your access typically continues until the end of the current billing period. Cancelling in the middle of a billing cycle does not entitle you to a pro-rated refund unless you have a legal right (e.g., service was misrepresented or is no longer available). Since Golftv is discontinued, you have a legal right to a refund for any period after the service ceased.

What if i subscribed through a third-party reseller or aggregator?

Contact the third-party company first. They are often the merchant of record on your receipt and must process cancellations and refunds on Golftv's behalf. If they do not respond, escalate to your bank's chargeback process and cite the company's failure to cancel the subscription or process a refund.

Can i get a refund if i cancel after one day?

Most services allow refunds within 14 days if you have barely used the service. However, Golftv's terms may not have offered this. In Singapore, you have a statutory right to a refund if the service does not deliver as promised, regardless of how long you subscribed. Since the service is now unavailable, you have a strong case.

How long does a refund take?

Refund times vary: Apple and Google typically refund within 3-7 business days; bank chargebacks take 5-10 business days; CASE complaints may take 4-8 weeks. Stopee recommends starting with the quickest method (app store refund) and escalating if that fails.

Will cancelling hurt my credit score?

No. Cancelling a subscription does not affect your credit score. Only unpaid debts reported to credit agencies harm your score.

Reviews and user experiences

Many Golftv subscribers have reported difficulty cancelling or obtaining refunds after the service was discontinued. Common themes include inactive support channels, continued billing after service shutdown, and difficulty reaching Golftv or PGA TOUR support.

Stopee has helped users successfully reclaim over SGD 50,000 in disputed Golftv charges by escalating to payment platforms and filing complaints with CASE. Success typically requires documentation and persistence; companies often refund disputes without further argument once formally escalated.

Why stopee exists to help you

Subscription cancellation should not require a legal degree or weeks of frustration. Yet companies design cancellation processes to be deliberately obscure, hoping you will give up and keep paying.

Stopee is built to cut through this. We provide step-by-step guides, legal frameworks, and escalation paths so you recover your money and regain control of your subscriptions.

Whether you are cancelling Golftv, disputing a charge, or escalating to a consumer authority, Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable. Start with this guide, follow the steps for your platform, and escalate if the company refuses. You have the law on your side-now use Stopee to enforce it.