Manage Lionsgate Play

How to cancel lionsgate play in singapore and protect your rights

What is lionsgate play and why you might want to cancel

Lionsgate Play is a subscription video-on-demand service that gives you access to films, series, and original content from the Lionsgate catalogue. You can stream on web, mobile apps, and through third-party platforms like Amazon Prime Video as an add-on channel. The service varies by country and by where you subscribe, so your experience in Singapore may differ from other regions.

When cancellation makes sense

You might want to cancel Lionsgate Play if you've finished watching what you wanted, the subscription no longer fits your budget, or you prefer another streaming service. Whatever your reason, cancellation should be straightforward-but only if you know exactly where to go. At Stopee, we help you navigate these moments with clarity and confidence.

Common reasons singaporeans cancel

Subscribers often cancel after finishing a series, when promotional rates expire and regular pricing kicks in, or when they discover overlapping content with other services they already use. Understanding your reason helps you decide whether to cancel permanently or pause your subscription temporarily.

Your consumer rights in singapore

What the consumer protection (Fair trading) act means for you

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services. You have the right to cancel within a reasonable timeframe, and traders must not engage in misleading or unfair practices. However, digital content like streaming services often fall under a different exemption once you've accessed the content, so your cooling-off rights may be limited after you've started watching.

Your statutory protections

You're entitled to clear information about your subscription terms before you buy, including renewal dates and cancellation procedures. If Lionsgate Play fails to provide this information upfront, you may have grounds to dispute charges. Keep records of all communications with the company-screenshots, emails, and transaction receipts-in case you need to escalate a complaint.

What to do if lionsgate play refuses to cancel

If Lionsgate Play ignores your cancellation request or continues billing after you've cancelled, contact the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA) to lodge a formal complaint. Document everything: your account number, cancellation date, and any support tickets. These records are your proof if you need to escalate.

How to cancel lionsgate play in three methods

Method 1: cancel directly through the lionsgate play website or app

This is the fastest and most direct route. Cancellation takes effect at the end of your current billing cycle, so you keep your access until that date arrives.

1. Open the Lionsgate Play app or go to the official website and log in with your account credentials.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before you proceed.
2. Tap or click your profile icon, usually located in the top right or bottom menu.
   • Look for "Account", "Settings", or "My Subscription"-the exact label depends on your device.
3. Navigate to "Subscription" or "Billing Settings".
   • You should see your current plan, next billing date, and an option to manage or cancel.
4. Select "Cancel Subscription" and confirm your choice.
   • Lionsgate Play may ask why you're leaving; you can skip this or provide feedback-it's optional.
5. Look for a confirmation email within the next few minutes.
   • Pro tip: Screenshot the cancellation confirmation page before you close the app or browser-this is your proof if billing continues by mistake.

Method 2: cancel through apple app store (iOS)

If you subscribed via the Apple App Store, you must cancel there, not through the Lionsgate Play app itself. The app store controls the billing, so your cancellation request must go to Apple.

1. Open the Settings app on your iPhone or iPad.
   • Do not open Lionsgate Play directly-the cancellation option is in iOS Settings, not in the app.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile page.
3. Select "Subscriptions".
   • You'll see all active and recently cancelled subscriptions linked to your Apple ID.
4. Find and tap "Lionsgate Play" or "Lionsgate+" in the list.
   • If you see multiple entries, check the renewal date to pick the right one.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm and may offer a last-minute discount-decline unless you want to stay.
6. Confirm the cancellation.
   • Warning: Your access continues until the current billing period ends. Apple does not issue partial refunds for early cancellation.

Method 3: cancel through google play store (Android)

If you subscribed on Android, Google Play controls your billing. Cancel through the Play Store to stop recurring charges.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • This takes you to your subscription management hub.
3. Tap "Subscriptions".
   • You'll see all active subscriptions linked to your Google account.
4. Find "Lionsgate Play" or "Lionsgate+" and tap it.
   • Confirm it's the right subscription by checking the renewal date and plan type.
5. Tap "Cancel subscription" at the bottom.
   • Google Play will show your final billing date and ask you to confirm the cancellation.
6. Confirm once more.
   • Pro tip: Google sends a confirmation email to your registered Gmail address. Check your inbox and spam folder to confirm the cancellation went through.

Method 4: cancel via third-party platforms (Amazon prime video add-on)

If you subscribed to Lionsgate Play as an add-on through Amazon Prime Video, you cancel through Prime, not through Lionsgate directly.

1. Open the Amazon Prime Video app or go to amazon.com and log in.
   • Use the same account that has the Lionsgate add-on attached.
2. Go to "Account" or "Settings" (usually accessible from the menu or profile icon).
   • Look for "Memberships and subscriptions" or "Channels".
3. Locate "Lionsgate Play" or "Lionsgate+" in your active add-ons.
   • The exact name depends on when and how you subscribed.
4. Select "Cancel" next to the Lionsgate add-on.
   • Prime will confirm your final day of access (usually at the end of your billing cycle).
5. Confirm the cancellation.
   • Warning: Cancelling the Lionsgate add-on does not cancel your Prime membership-your Prime subscription continues as normal.

What happens after you cancel lionsgate play

Your access timeline

When you cancel, Lionsgate Play stops all future billing immediately. However, you retain full streaming access until the end of your current billing period. If your next billing date is 15 October, you can watch everything until 14 October at 11:59 PM Singapore time. On 15 October, your account locks and you cannot stream any content.

What happens to your account and data

Your profile, viewing history, watchlist, and preferences may remain in Lionsgate Play's system according to their data retention policy. You can resubscribe later and potentially recover some of this information, though this is not guaranteed. If you want your account completely deleted-not just cancelled-you must contact Lionsgate Play support separately and request account deletion. Cancellation and deletion are two different processes.

Preventing accidental resubscription

After cancellation, check your subscriptions one week before your next would-be billing date to confirm no charges appear. Set a phone reminder for the day after your access ends to verify that your payment method was not charged. If you see an unexpected charge, contact your bank or card issuer immediately and report the unauthorised transaction.

Refunds and billing disputes explained

Standard lionsgate play refund policy

Lionsgate Play does not offer prorated or mid-period refunds. If you cancel on day 10 of a 30-day cycle, you lose the remaining 20 days without any credit. Your cancellation stops future billing but does not recover money already paid for the current period. This is the standard policy across most subscription streaming services.

When you might be entitled to a refund

You may have grounds for a refund if the service was not delivered as advertised, if content was removed and you cannot access what you paid for, or if you cancelled within the first few days and Lionsgate Play fails to honour a statutory cooling-off period. In Singapore, digital content refund rights depend on whether you've accessed the content; if you subscribed, received access, and then watched content, your right to withdraw may be limited.

How to dispute a charge if lionsgate play continues billing

If you cancelled but Lionsgate Play charges you anyway, take these steps: First, log into your Lionsgate Play account and confirm the cancellation status. Second, contact Lionsgate Play support with your cancellation proof and ask them to reverse the charge. Third, if they refuse, contact your bank or credit card company and dispute the transaction as unauthorised. Your bank can reverse the charge within 90 days in most cases. At Stopee, we've helped many consumers recover these accidental charges by keeping detailed records and escalating promptly.

Lionsgate play pricing and plan comparison

Current subscription plans in singapore

Pricing for Lionsgate Play in Singapore varies by platform and promotional offers. Check your App Store or Google Play listing for the most up-to-date SGD pricing, as published rates change frequently and regional promotions are common.

How to verify your current plan and next billing date

Open your Lionsgate Play account and check the Subscription or Billing section. You'll see your plan name, current price, and exact renewal date. Write down this date so you know when to cancel if you want to avoid the next charge. Many Singaporeans forget and wake up to an unexpected debit.

Common mistakes when cancelling lionsgate play

Cancelling in the wrong place

Cancelling the Lionsgate Play app does not cancel your subscription. Deleting the app is like throwing away the remote control-the subscription still exists and will still charge you. You must cancel through your app store account (Apple, Google, or Amazon) or directly through Lionsgate Play's website. This confusion catches many Singaporean subscribers off guard.

Forgetting to screenshot your confirmation

After you cancel, take a screenshot of the confirmation page. If Lionsgate Play later claims you never cancelled, your screenshot is your proof. Email this to yourself or save it to your phone. Stopee recommends keeping this proof for at least six months after cancellation.

Cancelling too late in the billing cycle

If your billing date is 15 October and you cancel on 14 October, you'll be charged one more time. Always cancel at least three days before your next billing date to avoid this. Check your account now and mark the renewal date on your calendar.

Not checking if you subscribed via a third party

If you signed up through Amazon Prime Video or another platform, cancelling the Lionsgate Play app alone won't work. You must cancel through the platform where you subscribed. Review your transaction history or your most recent receipt to see who charged you. This tells you where to cancel.

How to check if your cancellation succeeded

What to verify immediately after you cancel

Right after you cancel, log back into your account and check that the "Cancel Subscription" or "Manage Subscription" button is gone or now says "Resubscribe". You should see text confirming your access ends on a specific date. Take a screenshot. If the interface still shows an active subscription, your cancellation did not go through-contact support immediately.

What to check one week later

Review your bank statement or app store receipt one week after you cancel to confirm no charge appeared. If your next billing date has passed and no debit showed up, your cancellation worked. If you see a charge, dispute it with your bank and contact Lionsgate Play support with your cancellation proof.

Monitor your account for the rest of your billing cycle

Log into your Lionsgate Play account every few days and confirm that your access status hasn't changed back to "active" or "subscription renewed". This catches reactivation errors early. Set a phone alarm for two days before your final access date so you can rewatch any content you meant to save.

Pricing comparison table: lionsgate play vs similar services in singapore

Contact details for lionsgate play support in singapore

Where to reach lionsgate play if cancellation fails

If you cannot cancel through the app or website, or if Lionsgate Play continues charging after you've cancelled, contact their support team directly. Lionsgate Brand Foundation (Singapore) Pte. Ltd. is the registered entity for Lionsgate Play in Singapore.

Lionsgate Brand Foundation (Singapore) Pte. Ltd.
Address: 1 Raffles Place, #40-00, One Raffles Place, Singapore 048616
Website: lionsgate.com or Lionsgate Play app (support link)
Contact method: Use the "Help" or "Contact Us" section in the Lionsgate Play app or check the official website for the latest support email or live chat option.

Escalation path if the company doesn't respond

If Lionsgate Play doesn't respond to your cancellation request within 7 business days, or if they refuse to reverse a wrongful charge, escalate to the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA). Both organisations investigate digital service complaints and can compel companies to refund or correct billing errors. Provide CASE or IMDA with copies of your emails, screenshots, and transaction records.

Why you should use stopee to track your cancellation

Stopee helps you stay on top of subscriptions

Stopee is a resource built to help Singaporeans cancel subscriptions safely and keep proof of their actions. At Stopee, we provide step-by-step guides for every service, track cancellation timelines, and remind you before your next billing date. Thousands of consumers have already used Stopee to cancel Lionsgate Play and recover unexpected charges.

Next steps: cancelling lionsgate play with confidence

You now have everything you need to cancel Lionsgate Play. Choose the cancellation method that matches where you subscribed, follow the steps carefully, and take screenshots. If you hit any trouble, use the contact details above or escalate to CASE. Stopee is here whenever you need clarity on cancellation, billing, or your rights. We've helped thousands of consumers cancel their subscriptions and protect themselves from recurring charges they no longer want. Your cancellation is just a few clicks away.