Manage Mubi

How to cancel mubi in singapore: step-by-step guide to protect your account and refund rights

What is mubi and how does it work in singapore

Mubi is a curated streaming platform specialising in art-house, independent and classic films rather than mainstream blockbusters. Instead of offering a vast catalogue, Mubi rotates a carefully selected collection of titles, giving you a more intentional viewing experience focused on cinema quality.

In Singapore, you can access Mubi through your web browser, iOS devices (including Apple TV) or Android smartphones and tablets via Google Play. Pricing and trial eligibility can vary depending on which platform you use to subscribe. At Stopee, we help you navigate these platform-specific rules so you cancel the right way on your first attempt.

Why you might want to cancel mubi

You may decide to cancel Mubi if you prefer broader mainstream content libraries, want to explore competing art-house services, need to tighten your streaming budget or simply find you are not watching enough to justify the monthly or annual fee. Whatever your reason, cancelling cleanly and on time protects your wallet and prevents accidental renewals.

When to cancel before your next billing date

The most important rule: cancel before your current billing period ends. Mubi will charge your payment method on the renewal date unless you actively stop the subscription. If you subscribe monthly at S$14.98, that charge happens automatically every 30 days. If you pay annually at S$119.98, the full year's charge renews at the anniversary date.

Mubi pricing and subscription plans in singapore

Understanding what you are currently paying helps you decide whether to keep or cancel Mubi, and it clarifies your refund position if a dispute arises.

Current subscription options

Pro tip: If you subscribed through Apple or Google, your renewal dates and payment amounts are managed by those platforms, not directly by Mubi. This is critical when you cancel, because you must cancel in the app store itself, not on the Mubi website.

How to cancel mubi: step-by-step methods for every platform

You have three main routes to cancel Mubi depending on how you subscribed. Cancelling through the wrong channel is the most common mistake, so match your subscription source to the correct cancellation method below.

Method 1: cancel mubi directly via the website

If you signed up on Mubi's website and pay them directly (not through Apple or Google), this is your cancellation route.

1. Go to mubi.com and sign in with your account email and password.
   • If you have forgotten your password, use the "Forgot password?" link on the login page.
2. Click on your profile icon or account menu in the top right corner.
   • This menu location varies slightly depending on whether you use desktop or mobile web.
3. Select "Account settings" or "Subscription settings" from the dropdown.
   • Look for a section labelled "Membership", "Subscription" or "Billing".
4. Find the option to cancel or pause your subscription.
   • Mubi often displays this as "Cancel subscription" or "Manage subscription".
5. Confirm your cancellation when Mubi prompts you.
   • Warning: Do not close the page or navigate away before confirming - incomplete cancellations can lead to unwanted charges.
6. Save the confirmation email or screenshot of your cancellation for your records.
   • You will receive a confirmation from support@mubi.com. Keep this for disputes or refund requests.

Pro tip: Mubi retains your access until the end of your current paid billing cycle even after you cancel. You are not locked out immediately. This is the standard practice and protects you from losing access mid-month.

Method 2: cancel mubi on apple (iOS and apple TV)

If you subscribed to Mubi through the Apple App Store or Apple TV, you must cancel your subscription within Apple's ecosystem. Mubi cannot cancel a subscription you purchased from Apple on your behalf.

1. Open the Settings app on your iPhone, iPad or Apple TV.
   • On Apple TV, go to Settings > Users and Accounts > [Your Account].
2. Tap or navigate to "Subscriptions" (on iPhone/iPad) or "iTunes and App Store" (older iOS versions).
   • You may need to scroll down to find this option.
3. Select your Apple ID and tap "View Apple ID".
   • Authenticate using Face ID, Touch ID or your Apple ID password.
4. Tap "Subscriptions" from the menu.
   • You will see all active and recent subscriptions tied to your Apple ID.
5. Find "Mubi" in the list and tap it.
   • If you do not see Mubi, scroll down or check under "Not Renewed" for cancelled subscriptions.
6. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask if you want to keep your current plan until the end of the billing period. Choose "Confirm Cancellation".

Warning: Apple subscriptions can be cancelled only within 24 hours of purchase if you want an automatic full refund. After that window, cancellations stop renewals but do not trigger refunds unless Apple or Mubi agrees to an exception. See the refund section below for your options.

Method 3: cancel mubi on google play (Android)

If you subscribed through the Google Play Store on an Android device, you cancel through Google's subscription management system.

1. Open the Google Play Store app on your Android phone or tablet.
   • Alternatively, visit play.google.com in your browser and sign in.
2. Tap the profile icon in the top right corner.
   • On web, look for your profile avatar in the upper right area.
3. Select "Payments and subscriptions" or "Manage subscriptions".
   • This may appear as "Manage your Google Play account" first; then choose "Subscriptions".
4. Find "Mubi" in your list of active subscriptions and tap it.
   • If you recently cancelled, Mubi may appear under "Inactive subscriptions" instead.
5. Tap "Cancel subscription".
   • Google will ask why you are cancelling. You can skip this or provide feedback.
6. Confirm the cancellation and note the date when your access ends.
   • Google will show you the final billing date.

Pro tip: Google Play offers a refund window similar to Apple's. If you cancel within 48 hours of a purchase on Google Play, you can request a refund directly from Google. Beyond that, you are not automatically entitled to a refund unless you can prove the charge was unauthorised or fraudulent.

What happens to your mubi account after you cancel

Cancelling does not mean instant account deletion or loss of access. Understanding what remains and what disappears protects you from surprises.

Your access and viewing history after cancellation

After you cancel your Mubi subscription, you retain full streaming access until your current billing period ends. This is true whether you cancel on the website, Apple or Google. Once that period expires, you lose access to streaming. Your account profile and your viewing history typically remain on Mubi's servers unless you explicitly request deletion.

If you re-subscribe later, your watchlist and history return. This is convenient if you pause Mubi seasonally rather than cancelling permanently.

Automatic renewal and payment stops

The moment you cancel, Mubi stops charging your payment method. If you subscribed through Apple or Google, those platforms also stop billing. You will not see a surprise charge on your next billing date. However, if you subscribed through multiple platforms simultaneously (for example, both the website and iOS), you must cancel each subscription separately to stop all charges.

Removing your data and account permanently

Mubi does not automatically delete your account when you cancel. If you want your account and all associated data removed, contact Stopee to learn how to file a data deletion request with Mubi directly. You can also email support@mubi.com and request account deletion. Include your registered email address and ask for confirmation once the account is removed. Mubi may take 14 to 30 days to process deletion requests.

Refunds and billing disputes: what you are entitled to in singapore

Singapore's consumer protection laws give you some leverage, but Mubi's general policy is strict. Know your rights before you assume a refund is impossible.

Mubi's non-refund policy and exceptions

Mubi's standard terms state that subscriptions are non-refundable and you are not entitled to credits for partially used billing periods. However, exceptions exist. If Mubi charges you twice by mistake, blocks your access without cause or violates the Consumer Protection (Fair Trading) Act, you have grounds to request a refund.

If you believe you are owed a refund, email support@mubi.com with your account details, the charge date, the amount, and a clear explanation of why the charge was unfair. Request a response within 14 days. Mubi may grant a courtesy refund even though their policy says they do not have to.

Refunds for subscriptions purchased through apple or google

Warning: Mubi does not directly process refunds for purchases made through Apple or Google. You must request refunds through those platforms. Apple typically allows refund requests within 14 to 60 days of purchase if you can justify a reason (for example, the app does not work as described or you did not authorise the charge). Google Play has a 48-hour automatic refund window and requires manual requests beyond that.

If Apple or Google denies your refund, escalate the claim to Stopee to review your consumer rights options in Singapore before you give up.

Consumer protection (Fair trading) act protections in singapore

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) does not grant a standard 14-day cooling-off period for ongoing digital subscriptions like Mubi. However, the CPFTA does protect you if Mubi engages in misleading conduct, fails to deliver the service as promised or charges without your valid consent. If Mubi misrepresents features, hides cancellation terms or continues charging after you cancel, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission of Singapore (CCCS) if necessary.

Common mistakes to avoid when cancelling mubi

Cancelling a streaming subscription feels straightforward, but small errors lead to unwanted charges and frustration. We have seen these mistakes repeatedly, and they are almost always avoidable.

Mistake 1: cancelling on the wrong platform

The single most common error is cancelling on Mubi's website when you actually subscribed through Apple or Google, or vice versa. Your subscription source and cancellation method must match. If you bought Mubi through the iOS App Store, cancelling on Mubi.com will not stop the charge because Apple controls the payment. You must cancel within Apple Settings. Stopee emphasises this because it is the leading cause of accidental renewals.

Mistake 2: assuming instant access loss means cancellation worked

Some users panic when they see their streaming access interrupted mid-subscription and assume something went wrong. This is normal. Mubi may refresh your authentication or restart your connection. Wait 5 to 10 minutes and try accessing again. If the issue persists, contact support@mubi.com. Do not assume the cancellation failed just because of a temporary access glitch.

Mistake 3: not saving a cancellation confirmation

Always take a screenshot or save the confirmation email from Mubi (or Apple, or Google) after you cancel. If a dispute arises about billing three months later, you need proof that you cancelled on a specific date. Many users delete these confirmations immediately and regret it later. Keep them in a folder for at least 12 months after cancellation.

Mistake 4: cancelling too late in the billing cycle

If your renewal date is on the 15th of each month and you cancel on the 14th, you have cancelled within the billing cycle but the charge may already have processed. Check your cancellation confirmation to see the exact end date of your access. If a charge appears after cancellation, it may be a system delay or a duplicate billing error. Request a refund immediately.

Mistake 5: forgetting to cancel one subscription source if you have multiple

Some users sign up for Mubi on both their phone and the website to test it. If you cancel only the website subscription, the iOS subscription continues to renew. Check all your app store accounts and the Mubi website to confirm you have cancelled every active subscription.

How to check if your mubi cancellation actually worked

Verification is your safety net. Confirm your cancellation within 24 hours to catch any errors while you can still fix them.

Verification checklist for website cancellations

• Log back into your Mubi account within 24 hours and navigate to Account Settings. Your subscription status should show "Cancelled" or "No active subscription".
• Check your email for a confirmation message from support@mubi.com. If you do not see one within 2 hours, it may not have gone through.
• Monitor your payment method (credit card, PayPal, etc.) for any charges in the days before and after your renewal date. If a charge appears, screenshot it and contact support.

Verification checklist for apple or google cancellations

• Return to Apple Settings > Subscriptions or Google Play > Manage Subscriptions within 24 hours. Mubi should show "Not renewed" or "Cancelled" with an end date listed.
• Apple and Google send automatic confirmation emails. If you do not receive one, the cancellation may not have processed.
• Check your Apple ID or Google Play balance and transaction history for the most recent Mubi charge. It should be your final charge, with no renewal planned.

Pro tip: Set a phone reminder for three days before your renewal date. This gives you a buffer to cancel if you forgot and to verify the cancellation took effect before the charge posts.

When to seek help: escalation and support options

If cancellation fails, a charge posts after you cancelled or Mubi refuses to refund a disputed charge, know where to escalate.

Direct support from mubi

Contact Mubi's support team at support@mubi.com with your account email, the issue, and any proof (screenshots, charge dates, cancellation confirmations). Mubi usually responds within 48 to 72 hours. Be clear and specific. For example: "I cancelled my subscription on 25 October but was charged S$14.98 on 1 November. I have a screenshot of my cancellation confirmation. Please refund this charge." This approach is far more effective than vague complaints.

Escalation through apple or google

If Mubi does not respond or refuses your refund, escalate to Apple or Google directly. Apple has a straightforward refund form at reportaproblem.apple.com. Google Play refunds can be requested by going to Play Store > Account > Order History, finding the charge, and selecting "Report a problem". Explain the issue clearly.

Consumer dispute resolution in singapore

If Apple, Google and Mubi all deny your claim, contact the Consumers Association of Singapore (CASE). CASE offers mediation services at no cost. You must file a complaint within one year of the disputed charge. CASE takes 12 to 16 weeks to resolve most cases. If you use CASE, have all your evidence ready: order confirmations, cancellation proofs, correspondence with Mubi, and screenshots of charges.

For serious or repeated billing violations, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), though CCCS typically handles systemic issues rather than individual refunds.

Should you keep or cancel mubi: a quick comparison

Before you commit to cancellation, consider whether Mubi is right for your viewing habits. The decision depends on your taste, budget and streaming needs.

Your next steps: cancel mubi confidently

You now know the exact method to cancel Mubi on your platform, what happens after you cancel, your refund rights in Singapore and how to escalate if something goes wrong. The only remaining step is action.

Choose your cancellation method from the section above, follow the steps precisely and save your confirmation. Verify within 24 hours that your cancellation registered correctly. If you need guidance during the process, Stopee is here to support you. Stopee has helped thousands of consumers cancel streaming subscriptions securely, recover refunds and avoid surprise charges. Whether you need clarification on a specific step or want to dispute a billing error with Mubi, Stopee provides the knowledge and tools to protect your account and your money.

Visit stopee.com today to explore your full cancellation toolkit and connect with experts who understand Singapore's consumer protection laws.