Manage Pokergo

How to cancel PokerGO: your step-by-step guide in singapore

What is PokerGO and why you might cancel

PokerGO is a subscription streaming service dedicated entirely to poker - live tournament coverage, exclusive World Series of Poker (WSOP) content, and on-demand specialty shows. If you've signed up but no longer watch, the service costs add up fast. At Stopee, we help thousands of subscribers cancel services they no longer use, and PokerGO cancellations are straightforward once you know the right path.

How PokerGO works

PokerGO streams live poker events, recorded tournaments, and original series across web browsers, mobile apps (iOS and Android), and smart TV platforms. You access content through your account dashboard, but the way you cancel depends on where you subscribed - whether through the website, Apple App Store, Google Play, or a promotional offer.

Why cancellation matters to you

Monthly subscriptions at S$29.98 and annual passes at S$149.98 automatically renew unless you cancel before your billing date. A single overlooked renewal can cost you a full month or year of charges you didn't expect. Stopping the renewal prevents unwanted charges and gives you control over your spending.

Your consumer rights in singapore

What singapore law protects you

Singapore's Consumer Protection (Fair Trading) Act governs digital services and subscription practices. While the law does not automatically entitle you to a refund for the current billing period once you've purchased access, it does protect you against unfair contract terms, misleading billing practices, and deceptive cancellation barriers. If PokerGO makes cancellation deliberately difficult, hides charges, or fails to honour its stated cancellation process, you have grounds to escalate to the Consumers Association of Singapore (CASE).

Your right to cancel

You have the absolute right to cancel your subscription at any time. PokerGO cannot legally prevent you from stopping future charges. If the company refuses to process your cancellation or delays it beyond a reasonable timeframe, that is a breach of fair trading standards. Stopee recommends keeping screenshots of your cancellation request as proof if you need to dispute a subsequent charge.

Cancellation methods: choose your path

Cancel via web (credit or debit card payments)

If you signed up through pokergo.com using a credit or debit card, this is the fastest cancellation method. You control the process entirely from your account dashboard, and you'll receive an immediate confirmation email.

Cancel in-app subscriptions (Apple app store or google play)

If you subscribed through your phone or tablet app, Apple and Google manage your subscription - not PokerGO. You must cancel through your device's app store settings, not through the PokerGO app itself. This is a common source of confusion; Stopee advises checking your payment method first to identify where you subscribed.

Cancel by phone or email

PokerGO offers direct support channels for cancellations, especially helpful if you have a quarterly or annual plan, or if you encounter any issues with online cancellation. Both methods ensure you have written confirmation of your request.

How to cancel PokerGO: step-by-step instructions

Cancel if you paid with a credit or debit card on the website

This method works on desktop or mobile browsers and takes under two minutes. You'll retain access through the end of your paid period.

1. Open your web browser and navigate to pokergo.com.
2. Sign in with your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
3. Locate and click your user profile icon (usually in the top right corner).
   • On mobile browsers, this may appear as a menu icon (three horizontal lines) instead.
4. Select "Subscription" or "Manage Subscription" from the dropdown menu.
5. Click the "Cancel" button next to your active plan.
   • Warning: Do not click "Pause" if you see that option - pausing is temporary; you must click "Cancel" to stop renewals.
6. PokerGO will ask you for a cancellation reason. Select one from the dropdown or enter your own feedback.
   • Pro tip: Your reason is optional feedback for the company; it does not affect your cancellation.
7. Review the cancellation summary, then click "Confirm Cancellation."
8. Watch for a confirmation message on screen and check your email inbox (including spam/promotions folders) within 5 minutes for a confirmation email from PokerGO.
   • If you do not receive an email within 30 minutes, screenshot the on-screen confirmation and contact support at customerservice@pokergo.com with proof.

Cancel an apple app store subscription (iOS)

App Store subscriptions are managed through your Apple account, not through PokerGO directly. Follow these steps to cancel on iPhone or iPad:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • This opens your Apple ID menu.
3. Tap "Subscriptions."
4. Find and tap "PokerGO" in the list of active subscriptions.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Warning: If you see "Manage" instead, the subscription is inactive; if you see "View Plan Details," tap that first, then look for the cancel option.
6. Confirm the cancellation by tapping "Confirm" on the pop-up that appears.
7. You will see a confirmation message. Apple will email you a receipt shortly.
   • You retain access until the end of your current billing cycle.

Cancel a google play subscription (Android)

Google Play manages subscriptions purchased through Android devices. Cancel within the Google Play app or website:

1. Open the Google Play app on your Android device (or visit play.google.com on a computer).
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find "PokerGO" and tap it.
5. Tap "Cancel Subscription."
6. Follow the on-screen prompts to confirm cancellation.
   • Google will display a confirmation and email you a receipt.

Cancel by phone

PokerGO's customer service team can cancel your subscription directly. This method works for any plan type and provides instant verbal confirmation:

1. Call PokerGO customer service at 1-866-476-5374 or 833-POKERGO (833-765-3746).
   • Note the time zone: these are US-based numbers; call during business hours (times vary - check pokergo.com for current hours).
   • Have your account email address and any recent billing statement ready.
2. Tell the representative you want to cancel your PokerGO subscription.
   • Be clear: "I want to cancel and prevent any future renewals."
3. The representative will confirm your plan details and process the cancellation.
   • Ask for a confirmation number and note it in case you need to dispute a future charge.
4. Request that the agent email you a cancellation confirmation for your records.
   • Pro tip: If the representative offers a discount to stay, decline unless you genuinely want to keep the service. Stopee advises against accepting discounts just to delay cancellation.

Cancel by email

Email is the best method if you need a written record or prefer asynchronous communication:

1. Compose an email to customerservice@pokergo.com with the subject "Subscription Cancellation Request."
2. Include the following details in the body:
   • Your full name
   • Email address associated with your PokerGO account
   • Current subscription plan (monthly, quarterly, or annual)
   • A clear statement: "I request cancellation of my PokerGO subscription effective immediately to prevent future renewals."
3. Send the email and wait for a response.
   • PokerGO typically responds within 24 to 48 hours during business days.
   • Save this email and the response as proof of your cancellation request.
4. If you do not receive a response within 3 business days, follow up with a second email or call customer service at the numbers listed above.
   • Warning: Do not assume silence means cancellation - always get written confirmation.

What happens after you cancel PokerGO

Your access timeline

Cancelling does not cut off your access immediately. Instead, you retain full viewing privileges through the end of your current billing cycle. This applies to monthly, quarterly, and annual plans. For example, if you cancel on the 15th of a month and your billing date is the 30th, you can watch until the 30th; after that, your access stops and you are not charged again.

Your account and settings

Your PokerGO account remains active and saved even after cancellation. Your watchlist, preferences, and viewing history are preserved. If you want to resubscribe later, you can log in with the same credentials and your previous settings will be there. If you want complete account deletion, contact support at customerservice@pokergo.com and request permanent account removal - this is a separate process from cancellation.

Preventing accidental reactivation

After cancellation, do not re-enter your payment details into the PokerGO app or website unless you intentionally want to restart a subscription. Some users accidentally resubscribe by updating payment information or clicking "Upgrade Plan." Stopee advises checking your calendar so you remember when your access expires and can plan accordingly.

Refund policy and when you can get money back

Standard refund policy

PokerGO's subscription payments are generally non-refundable. This means cancelling your subscription does not trigger a refund for the current month, quarter, or year you have already paid for. You simply stop paying for future periods. Cancellation ends the automatic renewal but does not reverse past charges.

Exceptions and special circumstances

PokerGO may consider refunds in limited situations, though this is discretionary and not guaranteed:

• Billing errors: If you were charged twice in one cycle, or if a different amount was charged than your plan price, request a refund by contacting support.
• Technical failures: If you could not access the service for a prolonged period due to PokerGO's technical issues, support may credit your account.
• Promotional disputes: If you were promised a discount that was not applied, escalate to customer service with proof.
• Consumer law protection: If PokerGO breaches Singapore's Consumer Protection (Fair Trading) Act - for example, by failing to honour a clear cancellation policy - you can file a complaint with the Consumers Association of Singapore (CASE) and request a refund.

How to request a refund

Contact PokerGO directly with supporting evidence:

1. Email customerservice@pokergo.com with your request, including:
   • Your account email
   • Billing date and amount charged
   • Clear explanation of why you believe a refund is justified (e.g., "I was charged twice on 15 Jan 2025")
   • Screenshots of your billing statement or bank statement showing the duplicate charge
2. If PokerGO declines and you believe the refusal is unfair, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315.
3. CASE can mediate disputes and may compel PokerGO to refund if the company breached consumer law.

PokerGO pricing and plan options

Current subscription plans in singapore

Below are the PokerGO plans and pricing as displayed on the Apple App Store (Singapore) as of early 2025. Prices may vary slightly on the PokerGO website or Android, and are subject to change:

Pricing notes

Annual and VIP plans offer better per-month value than monthly passes. However, if you cancel an annual subscription after one month, you still do not receive a refund - you lose the discount you would have enjoyed if you'd kept the subscription active. Stopee recommends starting with a monthly pass if you are uncertain about your long-term interest.

Common mistakes when cancelling PokerGO

Cancellation can be emotional when you realise you've been charged

Many subscribers feel frustrated or even guilty when cancelling. Remember: cancelling is your right, and you should never feel pressured to keep a service you don't use. Stopee has helped thousands of Singaporeans cancel subscriptions, and guilt is the number-one reason people delay - don't let it hold you back.

Mistake 1: pausing instead of cancelling

PokerGO may offer a "Pause" option to temporarily suspend your subscription. Pausing is not cancellation. Your subscription will automatically resume after the pause period ends and you will be charged unless you cancel first. Always click "Cancel," not "Pause."

Mistake 2: cancelling only on the website, not on in-app purchases

If you subscribed through an app store, cancelling on the PokerGO website will not stop app store renewals. You must cancel through Apple or Google's own account settings. Check all places where you might have signed up and cancel in each one.

Mistake 3: not keeping proof of cancellation

Screenshot your cancellation confirmation email or the on-screen confirmation message. If you are charged again after cancelling, this proof is essential when disputing the charge with your bank or with CASE. Stopee advises saving screenshots for at least 90 days after your access ends.

Mistake 4: forgetting the access end date

You retain access until the end of your billing cycle, but access will stop after that date with no warning. Mark your calendar so you know exactly when you lose access. This prevents confusion and helps you plan alternative viewing options.

Mistake 5: assuming email silence means cancellation

If you cancel by email and do not receive a confirmation within 48 hours, follow up. Silence is not confirmation. Contact support again by phone or by a second email to verify the cancellation went through.

Checklist: before and after you cancel

Before you cancel

• Confirm your current subscription plan (monthly, quarterly, or annual) by logging into your account.
• Check your next billing date. You retain access until this date passes.
• Note the payment method used (credit card, Apple, Google, etc.) - this determines your cancellation path.
• Download or screenshot any content or playlists you want to keep records of (PokerGO does not export your viewing history).
• Decide whether you want full account deletion or just cancellation of renewals.

After you cancel

• Save your cancellation confirmation email or screenshot of the on-screen confirmation.
• Mark your calendar with your access end date.
• Monitor your bank account or app store account to ensure no charge appears after the cancellation date.
• If you see a charge after your access should have ended, dispute it immediately with your bank and contact PokerGO within 30 days.
• If PokerGO refuses to acknowledge a post-cancellation charge, file a complaint with CASE at www.case.org.sg.

When to keep PokerGO versus when to cancel

Reasons to keep your subscription

• You watch poker regularly and follow specific tournaments or series.
• You are preparing for a major poker event (WSOP season, etc.) and want live coverage.
• The annual pass cost (S$149.98) works out to less than S$12.50 per month, which you find reasonable for your viewing frequency.

Reasons to cancel

• You have not logged in for more than a month or cannot remember your last session.
• You subscribed on impulse and have now realised poker tournaments do not interest you.
• You would rather spend on other entertainment or subscriptions that you use more actively.
• The monthly cost of S$29.98 feels expensive relative to how often you watch.
• You were auto-renewed without intentionally resubscribing, and you want to regain control.

Contact and compliance information

Official PokerGO contact details

If you need to reach PokerGO directly for cancellation, billing, or account issues, use these official channels:

• Email: customerservice@pokergo.com
• Phone (US-based, English): 1-866-476-5374 or 833-POKERGO (833-765-3746)
• Website support portal: pokergo.freshdesk.com (for knowledge base articles and ticket submissions)
• Mailing address for legal notices: PokerGO, attention Customer Service, address as per PokerGO's registered compliance documentation

Escalation if PokerGO refuses to cancel

If PokerGO does not respond to your cancellation request within 5 business days, or if the company claims you cannot cancel, file a complaint with the Consumers Association of Singapore (CASE):

• Website: www.case.org.sg
• Phone: 6100 0315 (Monday to Friday, 9:00 AM to 5:30 PM)
• Address: 170 Ghim Moh Road, Singapore 279621

CASE will investigate whether PokerGO has breached the Consumer Protection (Fair Trading) Act and can compel a refund or force compliance with your cancellation request.

Final thoughts: take control of your subscriptions

Cancelling PokerGO is simple once you follow the correct method for your payment source - web, app store, phone, or email. Your right to cancel is absolute and protected by Singapore law. Do not let forgotten passwords, unclear website layouts, or pressure from customer service representatives prevent you from stopping charges you no longer want.

The key to painless cancellation is acting quickly, keeping records, and using the appropriate channel. Stopee has helped thousands of Singapore consumers reclaim control of their subscriptions, and we are confident you can do the same. Whether you choose to cancel now or revisit PokerGO later, the process is in your hands - use it with confidence. Stopee is here to guide you through every cancellation, and our step-by-step approach ensures no hidden charges surprise you after you cancel.