Manage Voot

How to cancel voot in singapore and claim your refund

What you need to know about voot and why cancellation matters

Voot was an Indian streaming service operated by Viacom18 that delivered TV shows, movies and original content to audiences across Asia. The platform primarily served the Indian market, offering content from the Colors TV network and Viacom18 productions. If you subscribed to Voot from Singapore, understanding your cancellation options is essential to protect your wallet and your rights as a consumer.

In August 2023, Voot merged into JioCinema as part of Viacom18's broader streaming consolidation strategy. This means your existing Voot subscription may no longer be active or may have been transferred to JioCinema. However, if you still have an active Voot subscription on your account or you were charged after the merger, you have every right to cancel and seek a refund. Stopee has helped thousands of consumers navigate similar platform transitions and secure the cancellations they deserve.

Why voot cancellations matter for singapore users

Direct access to Voot in Singapore has always been limited because the service was designed primarily for the Indian market and operates on Indian Rupee (INR) billing. Some Singapore users may have accessed Voot through virtual private networks (VPNs) or regional account redirects, while others may have subscribed when they lived in India or accessed it internationally. Regardless of how you subscribed, you retain the same consumer protections and cancellation rights.

The merger means that Voot's online portal, billing systems and customer support have shifted or been consolidated. This creates confusion, but it does not eliminate your right to cancel. Stopee recommends acting quickly if you believe you still have an active Voot subscription, as merger periods often see delayed billing updates and unexpected charges.

The three cancellation pathways explained

Your cancellation method depends entirely on where you purchased your Voot subscription. You may have subscribed through Apple's App Store (iOS devices), Google Play Store (Android devices), or directly on Voot's website. Each platform has different cancellation mechanics, refund policies and support contacts. Understanding which pathway applies to you is the first step to cancelling successfully.

How to cancel voot through the apple app store

If you subscribed to Voot or Voot Select through an iPhone or iPad, Apple manages your subscription billing and renewal. You must cancel through Apple's settings, not through the Voot app itself.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the Settings menu.
   • Select Subscriptions from the menu options.
2. Find and select Voot or Voot Select from your active subscriptions list.
   • If you do not see Voot listed, it may already be cancelled or you may have subscribed on a different device.
3. Tap Cancel Subscription at the bottom of the Voot subscription page.
   • Apple may offer you a retention discount or prompt you to reconsider; you can dismiss these offers.
4. Confirm the cancellation by selecting the final confirmation prompt.
   • You should receive an email confirmation from Apple within a few minutes.

What happens after you cancel on app store

Once you cancel through Apple's system, your Voot subscription will not renew after your current billing cycle ends. You retain access to Voot's content until the end of that cycle, after which your account will be locked to free content only (if available). Pro tip: Screenshot your cancellation confirmation screen immediately. This proof is essential if Apple or Voot later dispute your cancellation or attempt to charge you again.

Apple controls all refund decisions for App Store subscriptions. If your cancellation was within 14 days of purchase and you request a refund, Apple may approve it, but refunds are discretionary and depend on Apple's review of your account history.

How to cancel voot through google play store

Android users who subscribed through the Google Play Store must cancel their Voot subscription via Google's subscription management portal, not through the Voot app itself.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select Payments and subscriptions from the dropdown menu.
2. Tap Subscriptions to view your active subscriptions.
   • Scroll through the list to locate Voot.
3. Select the Voot subscription entry.
   • If you have multiple Voot subscriptions (e.g., Voot and Voot Select), cancel each one separately.
4. Tap Cancel subscription at the bottom of the page.
   • Google Play may ask you to confirm your reason for cancellation; this is optional feedback.
5. Confirm the cancellation by tapping the final confirmation button.
   • You should receive a confirmation email from Google Play within minutes.

What happens after you cancel on google play

Your Voot subscription will not auto-renew after the current billing period expires. You can continue using Voot until the end of that period. Google Play handles all refund decisions independently from Voot or Stopee. If you request a refund within 48 hours of purchase, Google Play has a higher likelihood of approving it; requests after 48 hours are reviewed case-by-case. Pro tip: Save your Google Play cancellation email and screenshot the cancellation confirmation. Stopee recommends storing these documents for at least 12 months in case you need to dispute a charge later.

How to cancel voot through direct web subscription

If you subscribed directly on Voot's website (voot.com) by entering your payment card information, you must cancel through Voot's account portal or contact Voot support directly.

Step-by-step cancellation via the voot website

1. Visit voot.com and log in to your account.
   • Use the email address and password you registered with when you subscribed.
2. Navigate to Account Settings or Subscription Settings (often found in the profile or settings menu).
   • The exact location varies because Voot's website has been reorganised following the JioCinema merger.
3. Look for a Manage Subscription or Cancel Subscription option.
   • If you cannot locate this option, it may have been removed or hidden during the platform transition.
4. If no online cancellation option exists, note the date and take a screenshot, then proceed to email cancellation.
   • This documentation protects you if Voot claims you never attempted to cancel.

Cancellation by email if the website option is unavailable

1. Send an email to support@voot.com with the subject line "Subscription Cancellation Request".
   • Include your full name, email address associated with the Voot account, and the specific subscription plan you want to cancel.
   • Include your transaction or order ID if you have it (this appears in purchase confirmation emails).
   • State clearly: "I request immediate cancellation of my Voot subscription, effective immediately."
2. Request written confirmation of cancellation in the same email.
   • Example: "Please confirm this cancellation in writing and specify the date my access will be terminated."
3. Send the email from the same email address registered to your Voot account.
   • This prevents disputes about account ownership.
4. Check your email (including spam and promotions folders) for a response within 7 business days.
   • Warning: If you do not receive a response after 7 days, send a follow-up email and consider escalating to Stopee or a consumer protection authority.

What happens after web subscription cancellation

After you cancel a direct web subscription, Voot will stop billing you after your current subscription period ends. You retain access until the end of that period. Voot's web refund policy is discretionary and varies by region and circumstances. Unlike Apple and Google, Voot does not have a standardised refund process published for Singapore users, which is why documentation and follow-up are critical.

Refunds, billing and what voot owes you

Understanding refund eligibility is crucial because refund policies differ significantly depending on whether you subscribed through Apple, Google, or directly on Voot.

Refund eligibility by purchase channel

Singapore consumer protection and your statutory rights

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like streaming subscriptions. Under this Act, you have the right to cancel a distance contract (online purchase) within 14 calendar days without providing a reason, provided certain conditions are met. However, this right applies primarily to non-digital goods and does not automatically extend to digital content once you have accessed it.

Stopee recommends invoking the Consumer Protection (Fair Trading) Act when Voot or the platform refuses a refund, especially if you cancelled within 14 days of subscribing. The Act requires traders to provide clear terms and conditions before purchase; if Voot's refund policy was unclear or hidden, you have stronger grounds for a refund claim.

If Voot or the platform refuses your refund request, you can escalate to the Consumers Association of Singapore (CASE) for mediation. CASE can investigate complaints and help you recover funds if the service provider breached consumer law. Stopee has guided many users through successful CASE complaints.

Disputed charges and chargeback protection

If you cancelled but were charged again, or if you were charged without authorisation, you have the right to dispute the charge with your bank or credit card issuer. Contact your bank's fraud or dispute team and provide:

• Proof of cancellation (confirmation email from Apple, Google, or Voot).
• The date you cancelled and the date you were charged.
• The cancellation confirmation number, if provided.
• Screenshots of the cancellation request in the platform's settings.

Your bank can issue a chargeback if Voot cannot prove the charge was authorised after your cancellation. This process typically takes 30-60 days but protects you from repeated unwanted charges.

What happens after your voot subscription ends

After cancellation and the end of your billing cycle, your relationship with Voot enters a new phase, and understanding what to expect reduces stress and prevents surprises.

Access, data and account status

Once your paid subscription period expires, your Voot account transitions to free access only. You lose the ability to stream premium content and exclusive originals. Your account profile, viewing history and preferences remain stored by Voot unless you explicitly request account deletion. If you do not want Voot to retain your personal data, send a separate email to support@voot.com requesting full account deletion and keep the confirmation.

Pro tip: Delete the Voot app from your device after cancellation to avoid accidental taps on paywalled content or temptation to resubscribe. Stopee recommends this simple step to maintain clear boundaries between you and the service.

Avoiding re-subscription traps

Streaming services sometimes use dark patterns to encourage accidental re-subscription. Voot's free tier may display prominent upgrade prompts, countdown timers or limited-time discount offers. Do not click these buttons if you intend to remain unsubscribed. Additionally, if Voot sends you promotional emails offering discounted resubscription rates, you are not obligated to accept them.

Warning: If you resubscribe after cancellation, you start a new billing cycle and lose any refund claim for the original subscription. Only resubscribe if you genuinely want to use the service again.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds straightforward, but small oversights can leave you vulnerable to unwanted charges, lost refund opportunities and ongoing billing disputes.

Mistake 1: uninstalling the app instead of cancelling the subscription

Removing the Voot app from your phone does absolutely nothing to stop billing. The subscription continues to renew in the background on Apple, Google or Voot's servers. You must explicitly cancel through the purchase platform's settings, not through the app store's uninstall function. Stopee has seen hundreds of users surprised by charges months after they thought deleting the app had cancelled their subscription.

Mistake 2: not saving cancellation confirmations

If you cancel and do not immediately screenshot or save the confirmation screen, you have no proof of cancellation if a dispute arises later. Email confirmations can be lost, marked as spam or accidentally deleted. Screenshot the confirmation screen, forward the confirmation email to yourself with a subject line like "Voot cancellation 2024", and save it in a dedicated folder. Stopee recommends maintaining a cancellation records file for all your subscriptions.

Mistake 3: cancelling on the wrong device or account

If you subscribed through Apple on an iPhone, you must cancel through the same Apple account and device settings, not through Google Play or the Voot website. If you have multiple Apple accounts or have changed devices, verify you are logged into the correct account before cancelling. Cancelling on a different account leaves the original subscription active and billing.

Mistake 4: assuming the app cancellation page handles everything

Voot's in-app interface may display a "manage subscription" or "upgrade" option, but these links often direct you to the App Store or Google Play, not to Voot's own systems. Never cancel solely through the app; always complete the cancellation in your device's settings or platform portal. This ensures the purchase platform (Apple, Google) actually processes the cancellation.

Mistake 5: not requesting refunds proactively

Cancellation and refunds are separate actions. Cancelling stops future charges but does not automatically refund past charges. You must request a refund separately through Apple, Google or Voot support. Do this within 14 days for the strongest claim, but escalate even older charges if you believe they were unauthorised or the terms were unclear.

Cancellation checklist and timeline

Use this checklist to ensure you cancel Voot completely and protect yourself against future disputes:

Your consumer rights under singapore law

Singapore's regulatory framework protects your right to cancel digital services, and understanding these rights empowers you to challenge unfair practices.

Consumer protection (Fair trading) act coverage

The Consumer Protection (Fair Trading) Act applies to all traders, including Voot and Viacom18, when they sell to consumers in Singapore. Key protections include:

• The right to clear, honest information about subscription terms, renewal dates and cancellation procedures before you buy.
• The right to cancel a distance contract (online purchase) within 14 calendar days without penalty, provided the service has not been fully accessed or consumed.
• The right to receive a refund within 30 days if you cancel within the statutory period.
• The right to demand that traders stop unfair or misleading cancellation practices (e.g., hidden cancellation buttons, complex processes designed to confuse).

How to escalate if voot refuses to cancel or refund

If Voot or the platform ignores your cancellation request or denies your refund claim, escalate as follows:

1. Send a formal written complaint to Voot's support email (support@voot.com), copying Viacom18's corporate address in Mumbai (listed in the final section of this guide).
   • State your cancellation request date, the amount charged, and your refund request.
   • Reference the Consumer Protection (Fair Trading) Act if applicable.
   • Give them 14 days to respond.
2. If Voot does not respond or refuses your claim, lodge a complaint with the Consumers Association of Singapore (CASE).
   • Visit case.org.sg or call 6100-0315.
   • Provide screenshots, emails, cancellation confirmations and payment records.
   • CASE will mediate and may recover your funds if Voot breached the Act.
3. If the amount exceeds SGD $10,000, consider filing a claim in the Small Claims Tribunal.
   • The tribunal handles consumer disputes without requiring a lawyer.

Apple and google escalation if your refund is denied

If Apple or Google denies your refund request, you can appeal:

• Apple: Go to reportaproblem.apple.com, select your purchase, and request a refund review. Provide details of why you believe you deserve a refund (e.g., service failure, unclear terms, merger impact).
• Google: Open your Google Play purchase, tap Report a problem, and select your reason. Google allows one appeal per transaction.

If the appeal fails, escalate to CASE with your appeal documentation. Stopee has successfully helped users overturn app store refund denials through CASE mediation.

Key contact information for cancellation escalation

Keep these contacts handy if you need to escalate your Voot cancellation or refund dispute:

Voot and viacom18 contact details

Voot support email: support@voot.com

Viacom18 corporate address (for formal cancellation and refund complaints):

Viacom18 Media Private Limited
Essel House, Plot C-ward, 207-A, Shivsagar Estate, Dr. Annie Besant Road
Worli, Mumbai 400030
India

You may also attempt to reach Viacom18's Singapore operations office for regional complaints, though cancellations are typically processed through Mumbai. Request the Singapore office email when you contact Voot support.

Singapore consumer protection authorities

Consumers Association of Singapore (CASE):
Phone: 6100-0315
Website: case.org.sg
Email: case@case.org.sg

Small Claims Tribunal:
Website: statecourts.gov.sg
Filing fee: SGD $20-50 depending on claim amount

Infocomm Media Development Authority (IMDA) (for media and telecoms complaints):
Website: imda.gov.sg

Final steps and next actions

Cancelling Voot is achievable within hours if you follow the correct pathway for your subscription type. The three core steps are: identify your purchase channel, cancel through the appropriate platform, and save your confirmation. Do not skip any step, and do not assume uninstalling the app has cancelled your subscription.

If Voot or the platform resists your cancellation or denies a refund, remember that you have legal protections under Singapore's Consumer Protection (Fair Trading) Act. Escalation to CASE is free and effective; CASE has helped thousands of consumers recover funds from streaming services that refused to honour cancellations.

Stopee has guided consumers through Voot cancellations, platform merger complications, and refund disputes for years. Whether you cancel today or need to escalate a denied refund next week, Stopee is here to provide expert, step-by-step guidance. Visit stopee.com to explore cancellation resources, dispute templates and consumer protection tools tailored to Singapore. You deserve a straightforward cancellation process and a refund if you are entitled to one. Stopee empowers you to claim both.