Manage Smart Dns Proxy

How to cancel smart DNS proxy and recover your money in singapore

What smart DNS proxy is and why you might want to leave

Smart DNS Proxy is a subscription service that reroutes your DNS requests to help you bypass geo-restrictions and access content blocked in your region. Unlike a VPN, it does not encrypt your traffic - it simply changes how your device resolves web addresses. The service works across multiple devices and supports many popular streaming platforms.

You may be considering cancellation for several reasons: the service no longer fits your needs, you found a better alternative, or the recurring charges caught you by surprise. Whatever your reason, Stopee is here to walk you through the exact steps to cancel and recover what you are entitled to under Singapore law.

Core features and subscription model

Smart DNS Proxy offers a 14-day free trial that requires no credit card upfront. Once the trial ends, the service moves to a paid subscription with flexible billing periods. The service supports a wide range of devices and streaming platforms, but the quality of your experience depends on server load, your internet speed, and the platform you are accessing.

Why cancellation can be surprisingly difficult

Many subscription services, including DNS proxies, make cancellation deliberately hard to find. They hide the cancellation option deep in account settings or respond slowly to email requests. Stopee has seen countless Singapore users struggle with Smart DNS Proxy's cancellation process. The good news: once you know the exact steps, the process takes minutes.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription, regardless of what the provider's terms say.

What the law guarantees you

You have the right to cancel a subscription at any time. If Smart DNS Proxy charged you without your explicit consent at the point of sale, or if the terms were unclear, you can demand a refund - even outside the 30-day window. The Competition and Consumer Commission of Singapore (CCCS) enforces these rights. If Smart DNS Proxy refuses a legitimate refund request, you can lodge a complaint with the CCCS.

Additionally, if you subscribed through Apple App Store or Google Play, Apple and Google are responsible for processing your cancellation and issuing refunds within 14 days. Stopee recommends keeping all transaction emails and confirmation messages as proof of purchase.

The 30-day money-back guarantee

Smart DNS Proxy voluntarily offers a 30-day money-back guarantee on paid subscriptions. This means if you cancel within 30 days of your first payment, you are entitled to a full refund. The free 14-day trial does not count toward this window. After 30 days, refunds are at the provider's discretion unless you have legal grounds (such as unauthorized charges or misleading advertising).

How to cancel smart DNS proxy

Your cancellation method depends on how you subscribed: directly via the website, or through Apple App Store or Google Play.

Cancel a direct website subscription

If you created your account directly on smartdnsproxy.com and provided your payment details there, follow these steps to cancel.

1. Visit the Smart DNS Proxy website and log in to your account using your email address and password.
2. Navigate to your billing or account settings (usually found in a menu labeled "Account," "Billing," or "Subscription").
3. Look for an option labeled "Cancel Subscription," "Manage Subscription," or "Billing History."
   • Pro tip: If the online cancellation option is missing or broken, do not waste time troubleshooting - move straight to email cancellation.
4. Click the cancellation button and follow any confirmation prompts. Take a screenshot of the confirmation page.
5. If no online option exists, send a written email to Smart DNS Proxy's support address requesting cancellation. Include your account email, full name, and the date you subscribed.
6. Wait for a confirmation email. If you do not receive one within 48 hours, send a follow-up message.
7. Once confirmed, your subscription will stop renewing at the end of your current billing period. Your access may continue until that date.

Cancel an app store or google play subscription

If you subscribed via Apple or Google, you must cancel through your app store account - Smart DNS Proxy cannot process this cancellation for you.

1. For Apple App Store: Open the App Store app on your iPhone or iPad, tap your profile icon at the top right, select "Subscriptions," find Smart DNS Proxy, and tap "Cancel Subscription."
   • Confirm cancellation when prompted. Apple will send you a confirmation email within minutes.
2. For Google Play: Open the Google Play app on your Android device, tap your profile icon, select "Payments and subscriptions," choose "Subscriptions," tap Smart DNS Proxy, and tap "Cancel subscription."
   • Confirm the cancellation. Google will email you a confirmation within hours.
3. Both Apple and Google will process any eligible refund within 14 days if you cancel within the 30-day money-back window.
4. Warning: Do not simply delete the app - this does not cancel your subscription. Always cancel through the app store settings.

Send a written cancellation request by post

If email cancellation is slow or unresponsive, you can send a formal written request. Smart DNS Proxy's cancellation address is listed at the end of this guide. Cancellation becomes effective when they receive your letter, so consider sending it via registered mail or courier to create a proof-of-delivery record.

Your letter should include: your full name, account email address, date of subscription, request for cancellation, and request for refund confirmation. Keep a copy for your records.

Smart DNS proxy pricing and plans in SGD

Understanding what you are paying helps you calculate your refund entitlement and decide whether cancellation is the right move.

Notice that longer plans offer deeper discounts per month but lock you in for longer. If you cancel a 24-month plan on day 31, Smart DNS Proxy is under no obligation to refund you under their stated policy - but you may still have legal grounds if the terms were unfair or the service failed to deliver.

Refund eligibility and what to expect

Knowing your refund status before you cancel prevents disappointment and tells you whether to escalate if the company refuses.

When you qualify for a full refund

You are entitled to a full refund if any of the following apply:

• You cancel within 30 days of your first payment (Smart DNS Proxy's money-back guarantee).
• You subscribed via Apple App Store or Google Play and cancel within 14 days of purchase (Apple and Google's standard refund window).
• Smart DNS Proxy charged you without explicit consent, or the service failed to deliver (legal grounds under Singapore's Consumer Protection Act).
• The service did not perform as advertised or had persistent technical issues that prevented use.

When you may not receive a refund

After 30 days, Smart DNS Proxy reserves the right to refuse refunds for direct subscriptions. However, this does not mean they can ignore a complaint. If the service was genuinely defective or you have evidence of unauthorized charges, contact Stopee or the CCCS for guidance on escalation.

For annual or lifetime plans cancelled after day 30, some users have negotiated partial refunds by contacting support directly and explaining their situation. Stopee has seen success with requests framed around service quality issues rather than simple "I changed my mind" cancellations.

Timeline for refund processing

Once Smart DNS Proxy approves your refund request, allow 5 to 10 business days for the money to appear in your bank account or payment method. If you used a credit card, the refund may take 1 to 2 billing cycles to show. If you do not see the refund within 14 days of approval, contact Smart DNS Proxy again and request a refund reference number.

What happens to your access after cancellation

Cancellation does not instantly disconnect you; your service continues until your current billing period ends.

Your access during the notice period

After you cancel, Smart DNS Proxy will stop charging you on the next renewal date. You retain full access to the service until that date arrives. For example, if you subscribe monthly on the 1st and cancel on the 15th, you keep access until the end of that month.

If you cancel a 3-month or annual plan, your access continues for the full remaining period. This is one reason to cancel early: you are not losing access immediately, but you stop the next charge from going through.

Confirming your cancellation in writing

Always request written confirmation from Smart DNS Proxy once cancellation is processed. Save this confirmation email and any billing statements. You will need them if a dispute arises - for example, if the company charges you again after you cancel, or if you need to file a complaint with the CCCS.

Stopee recommends taking a screenshot of your account page showing no active subscription, as well as keeping the confirmation email. Do this immediately after cancellation while you remember.

Common mistakes that cost you money

Cancellation can feel straightforward, but small oversights often result in unexpected charges or lost refunds. Here is what Stopee sees go wrong most often.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. Removing Smart DNS Proxy from your phone does absolutely nothing to cancel your subscription. Your payment method will still be charged on renewal day. You must cancel through your app store's subscription settings, not just uninstall the app.

Missing the 30-day refund window

Once day 31 arrives, your refund guarantee expires. If you think you might want a refund, cancel within the first 30 days even if you are still using the service. You keep access until your billing period ends anyway. Stopee strongly recommends cancelling on day 25 if you are on the fence - this gives you a 5-day safety margin if email takes time.

Not tracking your billing date

When did your subscription start? If you cannot remember, you cannot calculate your refund deadline. Log in to your account and check the billing history section. Write down the exact date you made your first payment. Count 30 days from that date and mark your calendar.

Ignoring confirmation requests

If you email a cancellation request and receive a reply asking for account verification (like your payment email or last four digits of your card), respond immediately. Delays here extend the time to cancellation and eat into your refund window.

Paying via cryptocurrency or gift cards

If you used Bitcoin, gift cards, or other non-traditional payment methods, refunds are much harder to process. Contact Smart DNS Proxy support immediately and ask how refunds work for your payment type. Do not assume they cannot refund you - many do, but the process differs.

Timeline for cancelling smart DNS proxy

A clear timeline helps you stay on track and avoid missing your refund window.

How to request a refund from smart DNS proxy

Your refund is not automatic after cancellation. You must request it if you cancel outside the free trial window, or if you have a legitimate claim.

Submit your refund request

1. Email Smart DNS Proxy support with the subject line "Refund Request" and include your account email, subscription start date, and reason for cancellation.
2. Request a full refund under their 30-day money-back guarantee (if within 30 days) or explain your legal grounds (unauthorized charge, service failure, misleading terms).
3. Include any relevant screenshots or email confirmations that support your claim.
4. Send the email to the support address listed at the end of this guide and keep a copy for your records.
5. Expect a response within 48 to 72 hours. If none arrives, send a follow-up email referencing your original message.

What if they refuse your refund?

If Smart DNS Proxy refuses a refund you believe you are entitled to, escalate to the CCCS. Under Singapore's Consumer Protection Act, you can lodge a complaint if you have evidence of unfair practice. Stopee has helped numerous consumers win refunds through formal complaints even after the company said no.

Additionally, if you paid by credit card or debit card, contact your bank and request a chargeback or reversal, stating that the service was not delivered or you were charged without authorization. Banks in Singapore typically side with consumers in these disputes if you provide evidence (email confirmations, transaction receipts, screenshots).

Checklist before you cancel

Use this checklist to ensure you do not miss any critical steps.

• Write down your subscription start date and calculate your 30-day refund deadline.
• Log in to your account and confirm your payment method and current plan.
• If you subscribed via App Store or Google Play, note this now - you will need to cancel there, not on the Smart DNS Proxy website.
• Check your email address on file. This is where cancellation confirmations will arrive.
• Decide whether you want a refund or just to stop future charges.
• Open a new email draft and prepare your cancellation message (include account email, name, subscription date, and refund request if applicable).
• Take a screenshot of your current account page showing your subscription details.
• Cancel through your preferred method (web, app, or email).
• Take a screenshot of the cancellation confirmation (or save the confirmation email).
• Mark your calendar for your renewal date - monitor your bank account that day to ensure you are not charged.
• Save all confirmation emails and receipts in a folder labeled "Smart DNS Proxy Cancellation."

When to keep your smart DNS proxy subscription

Not every reason to consider cancellation is a good reason to act on it. Here are scenarios where you might want to stay.

You are within the free trial

If you signed up recently and are still in the 14-day free trial, there is no penalty for cancelling now. However, if you think you might use the service later, wait until the trial ends naturally. You avoid any accidental charges and can always resubscribe.

The price is actually fair for your use case

If you use Smart DNS Proxy daily to access content you genuinely need, and the monthly or annual cost fits your budget, keep it. Stopee recommends paying monthly if you are unsure - the per-month cost is higher, but you gain flexibility.

You locked in a discounted annual rate

If you paid S$63.09 for 12 months (S$5.26 per month), that is a solid long-term rate. Cancelling mid-year usually forfeits the pro-rata refund. Wait until renewal to assess whether to continue.

Compare smart DNS proxy with alternatives

Before you cancel, consider whether a competing service might better suit your needs.

Smart DNS Proxy excels if you only need to unblock streaming services and do not care about encryption. If you need privacy for your browsing or accessing sensitive sites, a VPN or proxy is a better fit. Stopee recommends testing free alternatives before you cancel - you might find a solution that costs less and performs better.

Contacting smart DNS proxy for cancellation

If you cannot find the cancellation option online or email is unresponsive, use this address for formal written requests.

Smart DNS proxy cancellation address

Smart DNS Proxy (Global Stealth Inc.)
Turan Emeksiz Cad. No. 59
34340 Besiktas
Istanbul
Turkey

Send cancellation requests by email to support@smartdnsproxy.com. If you prefer postal mail, address your letter to the Istanbul office above and use registered mail or a courier service so you have proof of delivery. Allow 10 to 14 days for mail to arrive and be processed.

Final word: empowering your cancellation

Cancelling Smart DNS Proxy should not feel like a battle. You have consumer rights in Singapore, a clear process, and a 30-day refund window to protect you. The company is obligated to honour your cancellation request within a reasonable timeframe, and if they drag their feet or refuse, the CCCS backs you up.

Pro tip: Act within 30 days if you want a guaranteed refund, keep all confirmation emails, and monitor your bank account on your renewal date. If a charge appears after you cancel, contact Stopee immediately - we have helped thousands of consumers recover unauthorised charges through chargebacks and formal complaints.

Your money is yours. You control whether you keep paying, and you deserve clarity and speed when you decide to leave. Stopee is here to make sure you get exactly that.