Manage Total Vpn

How to cancel total VPN in singapore and claim your refund

What is total VPN

Total VPN is a subscription-based virtual private network that encrypts your internet traffic, masks your IP address, and unlocks access to geo-restricted content. You download it as an app on your phone or computer and pay a monthly or annual subscription for full protection.

In Singapore, many people rely on Total VPN for privacy on public Wi-Fi networks, streaming security, and browsing anonymity. The service is available across iOS, Android, and web platforms, with prices shown in Singapore dollars.

Why singaporeans use total VPN

You might use Total VPN to protect your data on coffee shop Wi-Fi, access streaming services while travelling, or simply keep your browsing activity private from your internet service provider. The app is straightforward to install and activate.

How subscription billing works

Total VPN charges you monthly or annually, depending on the plan you choose. Your subscription renews automatically unless you disable auto-renewal or cancel outright. Understanding your billing cycle is the first step toward cancelling without unnecessary charges.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online services like Total VPN. You have enforceable rights if Total VPN breaches its contract or misleads you about refund terms.

Refund rights under singapore law

Total VPN's published policy grants you a 14-day refund window for monthly and quarterly plans, and a 30-day refund window for annual and biannual plans. These windows run from the date you purchase or renew your subscription. If Total VPN refuses a refund within that period without valid reason, you can escalate your complaint to the Consumer Association of Singapore (CASE).

The Consumer Protection Act also gives you the right to cancel a distance contract (online purchase) within 14 days of receipt if you change your mind, unless Total VPN has already delivered the service. Once the VPN is active and you've used it, your statutory cooling-off period may be shorter or non-existent under the "service already performed" exemption.

What to do if total VPN refuses your refund

If you submit a refund request within the stated window and Total VPN denies it without justification, document all your emails and correspondence. Contact the Consumer Association of Singapore (CASE) to file a complaint. CASE offers free mediation and can pressure Total VPN to honour its refund promise. You can reach CASE at 1800-6-CASE or visit their website.

Pricing and plan comparison

Before you cancel, review what you are paying and whether a cheaper plan might suit you better. Stopee recommends checking your actual billing amount, as app store prices and currency conversions can vary.

Total VPN pricing in singapore

Pro tip: If you purchased via the iOS App Store or Google Play, those platforms may enforce their own refund policies (Apple offers 15 minutes to 1 hour for auto-renewable subscriptions; Google allows 48 hours). Always check your receipt to confirm which store processed your payment.

Why you might want to cancel total VPN

Before you take the cancellation step, it helps to name your reason. Are you unhappy with the service speed, did you find a cheaper alternative, or did you simply stop needing a VPN? Stopee knows that clarity here makes the cancellation process smoother and helps you avoid re-subscribing by accident.

Common reasons to cancel

You might cancel Total VPN because the connection is slower than you expected, you found a competitor offering better value, your circumstances changed and you no longer need privacy protection, or you want to test a different provider. All of these are valid. The key is acting quickly so you do not miss your refund window.

When to pause instead of cancel

If you love Total VPN but want a temporary break, check whether the service offers a pause feature. Some VPN providers let you suspend billing for 1-3 months without closing your account. This preserves your settings and stored preferences. If Total VPN does not offer pausing, note down your preferred server locations and security settings before you cancel, so you can restore them if you return.

How to cancel total VPN step by step

Cancellation takes 5-10 minutes depending on your platform. Follow the method that matches where you subscribed: iOS, Android, or the web. Stopee walks you through each route to ensure you do not miss a critical step.

Cancel on iPhone or iPad (iOS app store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile picture at the top of the screen.
3. Select Subscriptions from the menu.
4. Find and tap Total VPN in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation by tapping Confirm Cancel when prompted.
   • Warning: Apple may ask you to rate your reason for cancelling. You can skip this and proceed directly to confirmation.
   • Your VPN access continues until the end of your current billing cycle. You will not be charged again after that date.

Pro tip: Screenshot the confirmation screen showing your cancellation date. Apple's email confirmation can take 24 hours to arrive, and you may need proof if you later dispute a charge.

Cancel on android (Google play store)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions from the dropdown menu.
4. Tap Subscriptions.
5. Find and tap Total VPN in the list.
6. Tap Cancel subscription at the bottom.
   • Google will ask you to confirm. Read the note about your access ending on the next renewal date.
   • Tap Cancel subscription again to finish.
7. Check your email within 5 minutes for a cancellation confirmation from Google Play.
   • Warning: Do not close the app immediately. Wait for the confirmation email to land before assuming the cancellation succeeded.

Cancel on the web (Total VPN account dashboard)

1. Go to the Total VPN website and log into your account with your email and password.
2. Navigate to My Subscriptions, Membership, or Billing (the exact label depends on the dashboard layout).
3. Locate your active subscription and click Cancel Subscription or Manage Subscription.
4. Total VPN may ask you to verify your identity by entering your email address or the first six digits of your payment card.
   • Provide the requested information and click Continue.
5. Review the cancellation summary showing your final access date.
6. Click Confirm Cancellation to complete the process.
   • Pro tip: Total VPN sometimes offers a discount code to convince you to stay. Decline politely or note the code in case you want to return later at a discount.
7. Save or screenshot the confirmation page displaying your cancellation date and order number.

For step-by-step images and live-chat support, visit Total VPN's official help page. Stopee recommends opening that link in a new tab before you start, so you can reference it if you get stuck.

What happens after you cancel

Cancelling your subscription does not immediately cut off your VPN access. Understanding what comes next prevents frustrating surprises.

Your access and service timeline

Once you cancel, Total VPN keeps your connection active until the end of your current billing period. For example, if you subscribed on the 15th of the month and cancel on the 20th, your access continues until the 15th of next month. After that date, the app will refuse to connect to VPN servers.

You will not be charged again after your final billing date. However, you must disable auto-renewal to prevent a surprise charge if you cancel late in your cycle or if your cancellation does not process immediately.

Your account, data, and settings

Cancelling the subscription does not automatically delete your Total VPN account or stored settings like your preferred server locations and security preferences. If you want a complete account wipeout, you must request account deletion separately through the support form or by emailing Total VPN support.

If you purchased through Apple or Google, those stores manage your billing and subscription status independently. Total VPN's servers may still hold your account record for support verification, even after cancellation.

Re-subscribing later

If you change your mind after cancellation, you can re-subscribe at any time. Your previous settings will be restored if you log back in with the same email address. Stopee notes that returning customers sometimes receive a discount code or re-activation offer via email within a week of cancellation.

How to request a refund from total VPN

Refunds are not automatic when you cancel. You must actively request one within your refund window, or Total VPN will simply allow your access to expire without returning your money.

Refund eligibility and time limits

Total VPN offers a 14-day refund window for monthly and quarterly plans, and a 30-day refund window for annual and biannual plans. Both windows start from your purchase or renewal date, not from the date you request cancellation. If today is day 31 after your payment, you are outside the refund window and likely ineligible unless you have a valid consumer complaint.

Check your order confirmation email or app store receipt to confirm your purchase date, then count forward to determine your deadline. Stopee recommends setting a phone reminder on day 13 (for monthly plans) or day 29 (for annual plans) so you do not accidentally miss the window.

Steps to request your refund

1. Log into your Total VPN account or locate your original purchase receipt (from Apple, Google, or Total VPN's website).
2. Open your email and compose a message to Total VPN support (check the support or contact page on their website for the exact address).
3. Include the following information in your email:
   • Your full name and registered email address.
   • Your order number or receipt ID.
   • The date of purchase and the plan purchased (monthly, annual, etc.).
   • A brief reason for your refund request (e.g. "The connection speed is too slow" or "I found a cheaper alternative").
   • A statement that you are requesting a refund within the applicable 14-day or 30-day window.
4. Send the email and keep a copy for your records.
5. Total VPN support should reply within 3-5 business days with a yes or no.
   • Pro tip: If you do not hear back within a week, send a follow-up email or use their live chat feature (if available) to check the status.
6. If approved, the refund will be processed to your original payment method within 5-10 business days.

If you purchased through apple or google

Refunds for subscriptions bought via the App Store or Google Play must often go through those platforms, not through Total VPN directly. Warning: Contact Apple or Google first to request your refund. They have shorter refund windows (sometimes just 48 hours for Google). If Apple or Google denies your refund, then escalate to Total VPN support with proof of denial.

Common mistakes when cancelling total VPN

Cancellation can feel stressful, especially if you are worried about being charged after you leave. Know that this anxiety is shared by thousands of customers, and most mistakes are easily avoidable with a few precautions.

Mistake one: disabling auto-renewal but not actually cancelling

Some people turn off auto-renewal and assume they have cancelled. That is not always the case. Disabling auto-renewal stops future charges, but you may still be entitled to use the service until your current billing period ends. To truly cancel and trigger a refund request window, you must complete the full cancellation process (the steps above).

Mistake two: missing the refund window deadline

Your 14 or 30-day refund window is strict. Once it closes, Total VPN is unlikely to refund you unless you have a documented complaint (slow service, false advertising, etc.). Mark your calendar now. Stopee strongly recommends submitting refund requests by day 12 for monthly plans and day 28 for annual plans, leaving a safety margin.

Mistake three: losing your confirmation number

When you cancel, Total VPN or your app store provides a confirmation or reference number. Store this in your email, a notes app, or a screenshot. If a charge appears after your cancellation date, you will need that number to dispute it with your bank or payment provider.

Mistake four: forgetting to check for hidden charges

Some VPN providers bundle additional features or auto-renew add-ons without clear labelling. Before you cancel, review your last invoice to confirm you are only paying for the base VPN subscription. If you see unexpected charges, contact support immediately and mention them in your refund request.

Your checklist before cancelling total VPN

Use this checklist to ensure you do not forget a critical step:

1. Check today's date and calculate your refund window deadline (14 or 30 days from purchase or renewal).
2. Take a screenshot of your current plan, price, and billing date from your account or app store.
3. Locate and save your purchase receipt or order confirmation email.
4. Identify which platform you subscribed on (iOS, Android, or web) and have the login details ready.
5. Decide whether you want to request a refund, and if so, draft a support email in advance.
6. Follow the cancellation steps for your platform (see "How to cancel Total VPN step by step" above).
7. Save or screenshot the cancellation confirmation and reference number.
8. If eligible for a refund, send your request email within 24 hours of cancellation.
9. Monitor your email for responses and your bank statement for unexpected charges over the next 2 weeks.
10. If no refund arrives within 10 business days, follow up with Total VPN or your payment processor.

When to escalate to singapore's consumer regulator

Most refund disputes resolve quickly, but if Total VPN ignores you or refuses a refund you legitimately deserve, escalation is your right. Stopee knows that consumer protection agencies exist to level the playing field when companies do not play fair.

Filing a complaint with the consumer association of singapore

If you have exhausted Total VPN's support channels and received no satisfactory response, file a complaint with the Consumer Association of Singapore (CASE). You can do this free of charge. CASE will investigate and attempt to mediate between you and Total VPN. If mediation fails, they can provide you with information about your next steps, which may include small claims court.

Contact CASE:

• Phone: 1800-6-CASE (1800-6-2273) or (65) 6100-0315
• Email: complaint@case.org.sg
• Website: www.case.org.sg
• In-person: Blk 6, Eu Tong Sen Street, Singapore 059817

Important: Keep all correspondence with Total VPN, screenshots of their Terms and conditions regarding refunds, and proof of payment (bank statement, receipt, etc.). CASE will ask for this documentation to build your case.

Key takeaways: how to cancel total VPN in singapore

Cancelling Total VPN is straightforward if you follow the platform-specific steps and do not miss critical deadlines. You have consumer rights under Singapore law, a published refund policy, and a clear escalation path if Total VPN does not honour its promises.

Remember: cancellation and refund requests are separate actions. Cancel within your refund window, request your money back explicitly, and monitor your bank account for the expected refund. Stopee has helped thousands of consumers cancel VPN subscriptions and recover refunds they were owed. You are not alone, and the process is manageable once you know what to do.

If you run into problems, take screenshots, save all emails, and do not hesitate to escalate to CASE. Your consumer protection in Singapore is backed by law, and Stopee is here to remind you that you have the power to cancel any subscription on your own terms.