Manage X-Vpn

How to cancel X-VPN and reclaim your money: the complete singapore guide

What is X-VPN and why you might want to cancel

X-VPN is a subscription-based virtual private network service that encrypts your internet traffic and helps you bypass geo-restrictions across mobile and desktop devices. It is available through app stores and directly via their website, with auto-renewal subscriptions that continue charging you monthly or yearly until you actively cancel.

If you have decided to cancel X-VPN, you are not alone. Many Singapore users discover that the service does not meet their expectations, costs mount quickly with auto-renewal, or they simply no longer need the VPN protection. At Stopee, we help thousands of consumers navigate subscription cancellations efficiently and recover refunds when they are entitled to them.

Core features and what you are paying for

X-VPN typically offers encrypted tunneling, access to multiple server locations, and client apps for iOS, Android, Windows, and Mac devices. Feature sets vary by plan and purchase method, and promotional offers differ across platforms. You may be paying between S$9.98 and S$99.98 per month or year depending on which plan you selected.

Why cancellation matters now

Subscriptions are designed to be easy to buy and hard to cancel. X-VPN auto-renews your payment unless you take deliberate action to stop it. The longer you delay, the more charges accumulate to your credit card, PayPal account, or app store balance. Stopee exists to make this process transparent and fast so you can cancel with confidence.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services. Understanding your rights is the first step toward reclaiming control of your subscription.

The consumer protection (Fair trading) act and your refund entitlements

Under Singapore law, you have the right to cancel a subscription within a reasonable timeframe, especially if the service does not match what was advertised. X-VPN offers a 30-day money-back guarantee on direct website purchases paid by credit card or PayPal. This means you can request a full refund within 30 days of purchase if you are not satisfied.

If X-VPN refuses your refund without valid cause, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). Stopee recommends keeping all proof of purchase, cancellation requests, and communications with X-VPN support to strengthen your case.

Your rights with app store purchases

Refunds for in-app purchases on Apple App Store, Google Play, Microsoft Store, and other platforms are managed by the platform, not by X-VPN directly. Each app store has its own refund window: Apple allows 14 days, Google Play allows 48 hours for auto-renewing subscriptions, and Microsoft allows 60 days for digital goods. You must request refunds through the app store, not through X-VPN support.

X-VPN pricing and plan breakdown

Before you cancel, understand exactly what you have been charged and what your plan includes. This table shows all active X-VPN plans available to Singapore users.

All plans auto-renew unless you cancel before the renewal date. If you are on the annual plan paying S$99.98, canceling now stops the next charge but your access continues until your renewal date. Stopee helps you understand the exact timing so you do not lose access before you are ready.

How to cancel X-VPN step by step

Cancellation method depends on where you purchased your subscription. Follow the steps for your specific platform to stop auto-renewal immediately.

Cancel via apple app store (iPhone and iPad)

If you subscribed through Apple App Store on your iPhone or iPad, you must cancel through Apple, not through X-VPN directly. Apple processes refunds independently and charges you nothing extra to cancel.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find X-VPN in your active subscriptions list.
5. Tap X-VPN, then tap Cancel Subscription.
6. Confirm cancellation by selecting the reason (optional) and tapping Confirm.

What happens next: Auto-renewal stops immediately. Your premium access continues until the end of your current billing period, then reverts to free or no access. You will not be charged again.

Pro tip: If you cancelled within 14 days of purchase and want a refund, go to Settings > Tap Your Name > Media & Purchases > Purchase History, find the X-VPN charge, and tap Report a Problem. Apple will review your request within 48 hours.

Cancel via google play (Android)

Android users who subscribed through Google Play can cancel in the Google Play app or on the web. Cancellation is instant and refunds are available within 48 hours if requested immediately after purchase.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and select X-VPN.
6. Tap Cancel subscription.
7. Select your cancellation reason and tap Continue to Cancellation.
8. Confirm by tapping Cancel Subscription.

What happens next: Google stops auto-renewal immediately. Your subscription remains active until the end of the current billing period. For refunds within 48 hours of purchase, Google usually approves automatically; after 48 hours, you must contact Google Play support with your reason.

Warning: If you have used more than a small portion of your subscription, Google may deny your refund request even within 48 hours. Stopee recommends requesting refunds as soon as you decide to cancel.

Cancel via X-VPN website (credit card or PayPal)

If you paid directly on the X-VPN website using a credit card or PayPal, you cancel through your X-VPN account dashboard. This method usually qualifies for their 30-day money-back guarantee.

1. Visit the X-VPN website and log in with your email and password.
2. Navigate to My Account or Account Settings.
3. Select Subscription or Billing.
4. Look for an option to Cancel Subscription or Manage Subscription.
5. Click Cancel Subscription.
6. Confirm your cancellation when prompted.

What happens next: Your auto-renewal stops, and your access continues until expiry. If you purchased within the last 30 days, you are eligible for a refund. Contact X-VPN support at support@xvpn.io with your receipt, account email, and cancellation confirmation to request a refund within the 30-day window.

Pro tip: Take a screenshot of your cancellation confirmation before you leave the page. Stopee recommends saving this proof in case X-VPN disputes your refund claim later.

Cancel via microsoft store, mac app store, amazon, or other platforms

If you subscribed through Microsoft Store, Mac App Store, Samsung Galaxy Store, Huawei AppGallery, or Amazon Appstore, you cancel through that platform, not through X-VPN. Each platform has its own refund rules and cancellation process.

• Microsoft Store: Open Microsoft Store > Library > Subscriptions > X-VPN > Manage > Cancel Subscription. Microsoft allows 60 days for digital goods refunds.
• Mac App Store: Open App Store > Account (top right) > Subscriptions > X-VPN > Edit > Cancel Subscription. Apple (Mac) refunds follow the same 14-day rule as iOS.
• Amazon Appstore: Open the app, go to Menu > Account Settings > Subscriptions > X-VPN > Cancel Subscription. Amazon refund policy typically allows 14 days.
• Samsung Galaxy Store: Open the Galaxy Store app > Menu > Subscriptions > X-VPN > Cancel. Samsung generally honors 7-30 day refund requests depending on purchase date.
• Huawei AppGallery: Open AppGallery > Me > Subscriptions > X-VPN > Unsubscribe. Refund eligibility depends on Huawei's current policy, typically 14-30 days.

For any of these platforms, request your refund immediately after cancellation if you qualify. Platform-based refunds move faster when requested within the first few days.

Cancel paymentwall and cryptocurrency payments

If you paid through Paymentwall or with cryptocurrency, cancellation works differently because these are often one-time payments that do not auto-renew.

Paymentwall payments: Contact X-VPN support directly at support@xvpn.io. Include your account email, payment reference number, and cancellation request. Paymentwall transactions can sometimes be reversed within 30 days if you have a valid reason.

Cryptocurrency payments: These are typically one-time purchases and do not auto-renew, so you do not need to cancel. Your subscription will expire at the end of your billing period without being recharged. If you want immediate access removal, contact support, but refunds on crypto payments are rarely issued due to the irreversible nature of blockchain transactions.

What happens after you cancel X-VPN

Cancellation is only the beginning. Understanding what changes in your account after you press cancel helps you avoid surprises and keeps you informed about your refund status.

Your access after cancellation

When you cancel, auto-renewal stops but your premium access typically continues until the end of your current billing period. If your renewal date was 15 days away, you still get those 15 days of service. You can use all premium features normally during this time.

After your billing period ends, the app will either downgrade you to a free plan (if one exists) or deny access completely. Some users can still open the app but cannot connect to VPN servers. Stopee recommends testing your access a few days before expiry so you have time to troubleshoot or contact support if needed.

Your data and account status

Cancelling your subscription does not automatically delete your X-VPN account or usage data. Your login credentials remain active, and X-VPN retains your account history, connection logs, and payment information. This is normal practice for most SaaS services.

If you want complete account deletion, you must explicitly request it. Send an email to support@xvpn.io with your account email and a clear request to delete your account and all associated data. Keep a copy of your deletion request for your records. Under Singapore's Personal Data Protection Act (PDPA), X-VPN must respond to your deletion request within a reasonable timeframe, typically 30 days.

Will you get a refund from X-VPN

Refund eligibility depends entirely on where you purchased and how long ago. Stopee breaks down every scenario so you know exactly whether your money is recoverable.

Direct website purchases (credit card or PayPal)

X-VPN offers a 30-day money-back guarantee on purchases made directly through their website using credit card or PayPal. This is your strongest refund path and requires no negotiation.

To claim your refund: Email support@xvpn.io within 30 days of purchase with your account email, receipt, and a brief reason for cancellation. Include a screenshot of your cancellation confirmation from your account dashboard. Most refunds process within 5-10 business days back to your original payment method.

Warning: The 30-day clock starts on your purchase date, not your cancellation date. If you purchased 25 days ago and cancel today, you have 5 days to submit your refund request. Stopee recommends requesting refunds as soon as you decide to cancel rather than waiting.

Apple app store refunds

Apple allows 14 days for refund requests on subscriptions. You cannot request a refund from X-VPN; Apple handles all in-app purchase refunds independently.

To claim your refund: Open Settings > Tap Your Name > Media & Purchases > Purchase History > Find X-VPN charge > Tap Report a Problem > Select your reason (for example, "I did not authorize this charge" or "This service does not work as described") > Submit. Apple reviews your request within 48 hours and either approves or denies it automatically.

Google play refunds

Google Play allows 48 hours for automatic refunds on auto-renewing subscriptions. After 48 hours, you can still request a refund, but approval depends on Google's review of your account activity and usage.

To claim your refund: Open Google Play > Profile > Payments and subscriptions > Subscriptions > X-VPN > Cancel subscription. If within 48 hours, the system usually refunds automatically. After 48 hours, contact Google Play support through the Help section and explain your reason for requesting a refund.

Non-refundable payment methods

Certain payment methods are explicitly non-refundable under X-VPN's policy and cannot be recovered even within guarantee windows:

• Cryptocurrency payments (Bitcoin, Ethereum, etc.) are final and irreversible.
• Gift cards and gift card balances used for payment cannot be refunded.
• Phone credit and SMS payments are non-refundable per local telecom provider rules.
• Purchases made outside the 30-day window on the website are generally non-refundable.

If you paid with any of these methods, you cannot recover the funds. Stopee recommends always using credit card or PayPal for SaaS subscriptions because they offer the strongest consumer protections.

Refund denial and what to do if X-VPN says no

X-VPN may refuse your refund if:

• You are outside the 30-day money-back window.
• You have used a significant portion of your subscription (for example, connected to VPN servers frequently).
• You have violated their Terms of Service, such as account sharing, reselling, or using the service for illegal purposes.
• Your request is vague or lacks supporting documentation.

If your refund is denied unfairly: Escalate to the Consumers Association of Singapore (CASE) or file a complaint with the IMDA. Include all proof of purchase, cancellation emails, and X-VPN's denial response. Stopee has helped consumers successfully appeal denials by presenting clear evidence of service failure or misleading advertising.

Common mistakes when canceling X-VPN

Canceling a subscription sounds simple, but small mistakes cost you money. We hear from customers who thought they cancelled but continued to be charged, or who missed their refund window by days. Learn from others' errors so you do not repeat them.

Mistake 1: canceling the app instead of the subscription

Uninstalling X-VPN from your phone or computer does not cancel your subscription. Your payment method will still be charged when your renewal date arrives. The app is separate from your subscription; you must cancel the subscription in your account settings or through the app store, then optionally uninstall the app.

Stopee's fix: Always cancel through the official channel (app store or website account dashboard) before deleting the app. Check your payment history after 1-2 days to confirm no renewal charge appears.

Mistake 2: missing the refund window

The 30-day refund window on web purchases, 14 days on Apple, and 48 hours on Google Play are strict. One day past the window, refunds become discretionary and often denied.

Stopee's fix: Calculate your deadline today. If you purchased on 15 January, your 30-day window closes on 14 February. Set a phone reminder for day 25 if you are unsure. Do not wait until day 29 to request a refund.

Mistake 3: not requesting your refund after canceling

Canceling auto-renewal does not automatically trigger a refund. You must actively request one by emailing support or using the app store's refund request feature. Many users cancel and assume their money is already returned, only to realize weeks later they were never refunded.

Stopee's fix: Always cancel first, then immediately submit a separate refund request with proof of purchase. Do not assume anything. Keep copies of both requests.

Mistake 4: losing proof of purchase

X-VPN support will ask for your receipt, order number, or account email when you request a refund. If you delete your confirmation emails or cannot access your payment history, proving your purchase becomes difficult and support may deny your refund.

Stopee's fix: Take screenshots of your purchase receipt, cancellation confirmation, and any refund request emails immediately. Save them in a folder or cloud storage. This documentation is invaluable if disputes arise.

Mistake 5: contacting the wrong support channel

Posting a cancellation request on X-VPN's social media, Twitter, or community forums does not guarantee action. Official cancellations and refund requests must go through the proper channel: support@xvpn.io for email, or your account dashboard for direct portal cancellations.

Stopee's fix: Use only support@xvpn.io for refund disputes. For cancellations, use your account dashboard on their website or your app store settings. Keep a dated email record of all support interactions.

Your cancellation checklist

Use this step-by-step checklist to confirm you have completed every cancellation task correctly and protect your money throughout the process.

Escalation and consumer protection

If X-VPN ignores your refund request, refuses to cancel, or continues charging you after cancellation, you have official channels to escalate and protect your rights.

When to escalate beyond X-VPN support

Contact the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA) if:

• X-VPN fails to respond to your refund or cancellation request within 14 days.
• You are charged after a confirmed cancellation.
• X-VPN refuses a refund that falls clearly within their stated policy.
• X-VPN misrepresented features or service quality in their advertising.

Consumers Association of Singapore (CASE): File a complaint online at case.org.sg or contact +65 6100 0315. CASE will mediate disputes between you and X-VPN at no cost to you. Provide all documentation: purchase receipts, cancellation confirmations, refund request emails, and X-VPN's responses.

Infocomm Media Development Authority (IMDA): Report issues at imda.gov.sg/complaint. IMDA regulates digital services in Singapore and can investigate if X-VPN violates consumer protection regulations or misleads customers.

Most companies resolve disputes quickly once a formal complaint is filed. Stopee has helped consumers recover hundreds of dollars by escalating to these authorities when direct support failed.

Should you cancel X-VPN at all

Before you finalize your cancellation, take a moment to consider whether cancelling truly serves you best or whether a pause or downgrade might be smarter.

Reasons to cancel now

You should cancel X-VPN if the service consistently fails to meet your needs (slow speeds, unreliable connections, poor server selection), you no longer need VPN protection, or the cost no longer fits your budget. Do not keep paying for a service you do not use actively.

Reasons to keep your subscription

If you use X-VPN regularly for privacy, security on public Wi-Fi, or accessing region-restricted content, keeping your subscription makes sense. Monthly plans (S$14.98 to S$17.98) are less risky than annual plans because you can cancel more frequently.

Pro tip: If you are unhappy but want to stay, contact X-VPN support first. Many companies offer discounts, feature unlocks, or plan downgrades to keep paying customers. You may resolve your frustration for less money without cancelling entirely.

Contact information and next steps

To cancel X-VPN or file a dispute, use these official contact details and addresses.

X-VPN support contact details

Email: support@xvpn.io

Corporate address (Hong Kong): Free Connected Limited, Hong Kong

Operating base (Singapore): X-VPN operates through a registered Singapore entity. Verify the current address on their official website before sending physical mail.

For refund requests, always email support@xvpn.io with your account email, purchase receipt, and cancellation confirmation. Response times typically range from 2-5 business days for refund inquiries.

Singapore consumer authorities

Consumers Association of Singapore (CASE): case.org.sg | Phone: +65 6100 0315 | File complaints for unfair refusal or service failure.

Infocomm Media Development Authority (IMDA): imda.gov.sg/complaint | File complaints for misleading advertising or regulatory violations.

Your path forward with stopee

Cancelling X-VPN does not have to be stressful or confusing. You now have a clear roadmap for every platform, refund window, and escalation option available in Singapore.

The key takeaway: act within your refund window (30 days for web, 48 hours for Google, 14 days for Apple), request your cancellation and refund immediately, and keep all proof. If X-VPN refuses unfairly, escalate to CASE or IMDA. Stopee has helped thousands of consumers cancel subscriptions successfully and recover refunds that companies initially denied.

You control your money and your digital life. Do not let auto-renewal catch you off guard ever again. Stopee is here to ensure your cancellation process is fast, transparent, and fair from start to finish.