Manage Vyprvpn

How to cancel VyprVPN in singapore and claim your refund

What is VyprVPN and why you might want to cancel

VyprVPN is a subscription-based virtual private network service that encrypts your internet traffic and routes it through secure servers worldwide. The service lets you browse privately, access geo-restricted content, and protect your data on public wifi networks.

The platform offers apps for Windows, macOS, iOS and Android, with flexible billing cycles ranging from monthly to two-year plans. However, if VyprVPN no longer fits your needs-whether due to cost, performance, or finding a better alternative-cancelling is straightforward. At Stopee, we believe you should have complete control over your subscriptions, which is why we walk you through every cancellation method available to Singapore users.

Key features you're paying for

VyprVPN promotes military-grade encryption, access to 700+ servers across 64 locations, and simultaneous connections across multiple devices. The service includes a 30-day money-back guarantee for website sign-ups (though app store purchases carry different refund terms), and customer support via live chat and email.

If you're cancelling because the features don't match your expectations, or because you've found a competing VPN service that better suits your needs, understanding your consumer rights in Singapore is essential. The Consumer Protection (Fair Trading) Act protects you when you're unhappy with digital services, so cancellation is always your legal right.

When cancelling makes sense

You might cancel if you're trialling VyprVPN and don't see value, if the monthly cost is unsustainable, or if you're switching to another provider. Some users cancel after security concerns, slow connection speeds, or compatibility issues with their devices. Whatever your reason, Stopee is here to ensure your cancellation goes smoothly and your refund is processed correctly.

VyprVPN pricing in singapore and which plan you're cancelling

Understanding your current plan helps you calculate your refund eligibility and cancellation timeline accurately.

Current subscription options

What to know before you cancel

VyprVPN prices are charged in USD but display as SGD conversions in Singapore. The exchange rate fluctuates, so your actual charge may vary slightly month to month. If you're on an annual or 2-year plan, cancelling doesn't refund your remaining prepaid balance-unless you're within the 30-day money-back window and you sign up directly on VyprVPN's website (not through an app store).

Stopee recommends checking your payment history before you cancel, so you know exactly when your next billing date falls and whether you qualify for a refund under the money-back guarantee.

How to cancel VyprVPN: step-by-step for every platform

Cancellation varies depending on where you purchased your subscription. Follow the correct method for your situation to avoid delays or failed cancellations.

Cancelling via the VyprVPN website (direct purchase)

If you signed up directly on VyprVPN.com, cancellation is quickest through your account dashboard. This method also qualifies you for the 30-day money-back guarantee if you request a refund within 30 days of purchase.

1. Visit VyprVPN.com and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login page and follow the reset email.
2. Navigate to your Account Settings or Subscription section (location varies slightly by region).
   • Look for "Manage Subscription", "Billing", or "Plan" in the main menu.
3. Find the "Cancel Subscription" button and click it.
   • VyprVPN may ask you a reason for cancellation; answer honestly to help them improve, but this won't affect your cancellation.
4. Confirm your cancellation when prompted.
   • Pro tip: Take a screenshot of the confirmation page showing your cancellation was successful. You'll need this if you later request a refund.
5. Check your email for a cancellation confirmation within 24 hours.
   • This email confirms your subscription will expire at the end of your current billing cycle, not immediately.

Cancelling on apple app store (iOS and macOS)

If you subscribed through Apple's App Store on your iPhone, iPad, or Mac, you must cancel through Apple's system, not through VyprVPN itself. Apple handles all refunds for app store purchases separately from VyprVPN's money-back guarantee.

1. On your iOS device, open the Settings app.
   • On macOS, open System Preferences or System Settings.
2. Tap or click your name at the top of the Settings menu.
   • This takes you to your Apple ID account overview.
3. Select "Subscriptions" or "Media & Purchases" (label varies by iOS version).
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find VyprVPN in the list and tap it.
   • If you have multiple subscriptions, scroll down to locate VyprVPN specifically.
5. Tap "Cancel Subscription" and confirm your choice.
   • Warning: Once you confirm, your subscription cancellation is immediate. You'll retain access until your current billing date, but you cannot undo this action in the same menu.
6. You'll receive an email from Apple confirming cancellation.
   • Keep this email for your records, especially if you plan to request a refund.

Cancelling on google play store (Android)

Android users who subscribed through Google Play Store must cancel within the Google Play ecosystem. Google handles refunds independently from VyprVPN's direct money-back guarantee.

1. On your Android device, open the Google Play Store app.
   • If you don't have it installed, it came pre-installed on your device.
2. Tap the profile icon (your account photo or initial) in the top-right corner.
   • A dropdown menu appears with account options.
3. Select "Payments and subscriptions" or "Manage subscriptions" (varies by Play Store version).
   • You'll see all your active Google Play subscriptions.
4. Tap "Subscriptions" if it appears as a separate option.
   • A list of all active subscriptions loads.
5. Find VyprVPN and tap it to open subscription details.
   • Scroll to find VyprVPN if you have multiple subscriptions.
6. Tap "Cancel subscription" and confirm when prompted.
   • Pro tip: Google Play shows your cancellation effective date on the confirmation screen. Note this date-you retain access until then.
7. Google sends a cancellation confirmation email to your registered Gmail address.
   • This email confirms the exact date your subscription ends.

What happens to your account after you cancel

Cancellation doesn't instantly cut off your access. Understanding your post-cancellation timeline prevents confusion and helps you decide whether to request a refund.

Your access and billing timeline

After you cancel via the VyprVPN website, your subscription remains active until the end of your current billing period. For example, if you cancel on 15 September but your next billing date is 30 September, you can use VyprVPN fully until 30 September. On that date, your account is deactivated and you lose access unless you reactivate before expiry.

No new charges appear on your payment method after your cancellation is processed. If you're cancelling via Apple App Store or Google Play, the same logic applies: access continues until your billing date, then stops automatically.

Your data and account recovery options

VyprVPN may retain your account data, connection logs (if kept), and billing history per their privacy and data retention policies. If you want VyprVPN to delete your personal data entirely, contact their support team via email or live chat with your account details and request a data deletion under Singapore's Personal Data Protection Act.

Pro tip: Save any important account information-recovery codes, payment records, or connection settings-before your subscription fully expires. After expiry, recovering data becomes harder.

Your refund eligibility and how to request one

Not every cancelled subscription qualifies for a refund. Your eligibility depends on how you purchased VyprVPN, how long you've been a customer, and which country you're in.

Website purchase refund policy

VyprVPN offers a 30-day money-back guarantee for new customers who sign up directly on VyprVPN.Com. This means if you purchased within the last 30 days and are unhappy with the service, you can request a full refund of your subscription cost.

To claim this refund, you must contact VyprVPN's support team via live chat or email-simply cancelling your subscription does not automatically trigger a refund. Stopee emphasises that you must actively request the refund within 30 days, or you lose this right.

1. Visit VyprVPN's website and locate their Support or Contact page.
2. Choose live chat for immediate assistance, or email support@vyprvpn.com with your account email and subscription purchase date.
3. Clearly state you want to claim your 30-day money-back guarantee refund.
4. VyprVPN's support team reviews your request and approves or denies it within 24-48 hours.
5. Once approved, your refund is processed to your original payment method within 7-10 business days.

App store refund policy

If you purchased VyprVPN through Apple App Store or Google Play, VyprVPN's 30-day guarantee does not apply. Instead, you must request a refund directly from Apple or Google using their respective refund request processes.

Apple typically grants refunds within 15 days of purchase if you request them through the App Store. Google Play allows refund requests within 48 hours of purchase for some apps, though VyprVPN may have different terms. Contact Apple or Google support directly-VyprVPN cannot process app store refunds on your behalf.

Refund processing times and payment method considerations

Once approved, refunds take 7-10 business days to appear in your bank account or payment card. If you paid via debit card, the refund appears as a credit to that card. If you used a third-party payment method (PayPal, digital wallet, etc.), the refund goes back to that service, and you may need an additional 2-3 business days for it to reach your bank.

Warning: If your cancellation request is more than 30 days after purchase, VyprVPN's refund policy becomes discretionary. Stopee recommends contacting support anyway-some companies approve exceptions for legitimate complaints-but understand you have no automatic refund right beyond 30 days.

Your consumer rights in singapore and what they protect

Singapore's Consumer Protection (Fair Trading) Act gives you legal rights when buying digital services like VyprVPN. Understanding these rights strengthens your position if VyprVPN refuses your refund or cancellation request.

Fair trading protections and misleading claims

Under the Consumer Protection (Fair Trading) Act, traders must not make false or misleading statements about their services. If VyprVPN advertises features you cannot access, speeds that don't match reality, or privacy promises that aren't delivered, you may have grounds to claim a refund even outside the 30-day window.

For example, if VyprVPN promises "military-grade encryption" but you experience repeated security breaches, or advertises "unlimited bandwidth" but throttles your connection, these are breaches of fair trading law. Document the issue with screenshots and contact VyprVPN support first, escalating to Singapore's Consumers Association or the Ministry of Trade and Industry if VyprVPN refuses to help.

Non-conforming services and your right to rescind

If VyprVPN's service is fundamentally non-conforming-meaning it doesn't do what was promised-you have the right to cancel and claim a refund regardless of whether you're within 30 days. For example, if the app crashes on every launch or the service is inaccessible in Singapore, these are material failures warranting a full refund.

Stopee advises documenting every issue: take screenshots of error messages, note the dates and times you experienced problems, and save any support correspondence. This evidence helps you escalate your complaint to the Consumers Association or the Small Claims Tribunal if needed.

Common mistakes that delay your cancellation and refund

Cancellation seems simple, but small oversights can prevent your request from going through or delay your refund by weeks. Recognise these pitfalls and avoid them.

Mistake 1: confusing cancellation with refund

Many users cancel their subscription but never request a refund, assuming cancellation automatically returns their money. It doesn't. Cancellation simply stops future charges; a refund requires a separate request to VyprVPN support within 30 days. You must actively contact them via live chat or email and explicitly say, "I want to claim my 30-day money-back guarantee refund."

Mistake 2: cancelling via the wrong platform

If you bought on Apple App Store but try to cancel via the VyprVPN website, your cancellation may not register. Similarly, if you purchased on Google Play but cancel on VyprVPN.Com, your app store subscription remains active and continues charging. Always cancel where you purchased: website purchases cancel on VyprVPN.Com, app store purchases cancel in the Apple or Google interface.

Mistake 3: missing the 30-day refund window

VyprVPN's 30-day money-back guarantee begins from your purchase date, not your cancellation date. If you buy VyprVPN on 1 September, your refund window closes on 30 September. Requesting a refund on 1 October falls outside the window and is likely denied. Stopee recommends requesting your refund as soon as you know you want one-do not wait until the last minute.

Mistake 4: forgetting to save confirmation details

After cancelling, VyprVPN shows a confirmation screen, but this screen disappears once you refresh the page. If you lose this confirmation, proving you cancelled becomes difficult if disputes arise. Always screenshot your cancellation confirmation and save the email VyprVPN sends you.

Mistake 5: not checking your statement after cancellation

Even after cancelling, stray charges sometimes appear if a glitch occurs or if your app store subscription didn't fully cancel. Check your bank or credit card statement for the next 2-3 months after your subscription ends. If you see a charge after your cancellation date, contact VyprVPN support immediately and provide your cancellation confirmation. They must refund duplicate charges within 30 days of your complaint.

Checklist: ensuring your cancellation and refund are complete

Use this checklist to verify every step of your cancellation and refund process is done correctly.

• Identify where you purchased (VyprVPN website, Apple App Store, or Google Play).
• Log into your account and navigate to your subscription settings.
• Click "Cancel Subscription" and confirm the cancellation.
• Screenshot the cancellation confirmation page showing the date and time.
• Save the cancellation confirmation email sent by VyprVPN or your app store.
• Note your subscription's final billing date (the date your access ends).
• If you're within 30 days of purchase and want a refund, contact VyprVPN support immediately via live chat or email.
• Provide your account email, purchase date, and confirmation details.
• Request your refund in writing (email is best for a record).
• Wait for approval and processing (7-10 business days after approval).
• Check your payment method to confirm the refund arrived.
• Monitor your next 3 months of statements for unauthorised charges.
• If a refund doesn't appear within 10 days of approval, follow up with support or your payment provider.

When stopee can help you cancel with confidence

Cancelling a subscription should be straightforward, but companies sometimes make it deliberately difficult or confusing. Stopee has helped thousands of consumers cancel services like VyprVPN, recover refunds, and assert their rights when companies refuse to cooperate. If VyprVPN's support team isn't responding, your refund is delayed, or you believe you have a legal claim for non-conforming service, Stopee's team of consumer advocates can help you escalate your case and recover what you're owed.

VyprVPN's cancellation and support contact details

Use these official channels to cancel, request refunds, or report problems with your VyprVPN account.

Registered office address for formal complaints

If VyprVPN refuses your refund or doesn't respond to support requests, you can escalate via registered mail to their official address:

Goldenfrog Inc
Meggen
Switzerland

Send a formal complaint letter via registered post requesting your refund and referencing the Consumer Protection (Fair Trading) Act. Keep a copy for your records. VyprVPN must respond to formal complaints within 30 days in most jurisdictions.

Alternatively, lodge a complaint with Singapore's Consumers Association or the Small Claims Tribunal if the refund amount is under S$10,000 and VyprVPN has a presence in Singapore or accepted Singapore-based payment methods.

Your right to cancel and refund is non-negotiable under Singapore consumer law. Whether you're unhappy with VyprVPN's performance, switching to a better provider, or simply changing your mind, Stopee believes you deserve a smooth, transparent cancellation experience. Follow this guide, keep your confirmation emails, and don't hesitate to escalate if VyprVPN doesn't cooperate. Stopee is here to ensure your cancellation rights are respected.