Manage Crushon Ai

How to cancel crushon AI and understand your refund rights in south africa

Understanding crushon AI and why you might want to cancel

Crushon AI is an artificial intelligence-powered dating and companion platform that creates personalised conversational matches based on your preferences. The service operates through subscriptions and in-app purchases available on web, iOS and Android. If you've subscribed through the South African app stores or directly on the web, you're likely paying in South African rand. Many users sign up curious about AI companionship, but discover the service doesn't meet their expectations, costs more than anticipated, or simply isn't the right fit. Whatever your reason for cancelling, Stopee is here to guide you through every step of the process with clarity and confidence.

How crushon AI charges you

Crushon AI uses multiple billing channels, which means your cancellation path depends entirely on where you subscribed. You may have purchased through the web platform directly, the Apple App Store, Google Play Store, or third-party payment processors like Subscribestar or Paymentwall. Each channel has its own cancellation flow, and cancelling in one place does not cancel subscriptions in another. This is a critical detail that trips up many users, so Stopee recommends checking your payment history immediately to identify exactly where your subscription is active.

The company behind crushon AI

Crushon AI Corp lists its head office in Bellevue, Washington, USA. However, the Terms of Service reference an alternative contact address for EverAI Limited in Malta. This split jurisdiction can matter if you need to lodge a formal complaint or dispute a charge. Stopee advises keeping both addresses on file when you initiate your cancellation request.

How to cancel crushon AI on the web

Cancelling via the web platform is often the most straightforward method if you subscribed directly on the Crushon AI website rather than through an app store.

1. Open your web browser and navigate to the Crushon AI website.
2. Log into your account using your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before you proceed.
3. Click on your profile icon or navigate to Settings.
   • This is typically located in the top-right corner or accessible from a menu icon.
4. Look for a "Subscription", "Billing", or "Account" section within Settings.
5. Find the option labelled "Unsubscribe", "Cancel Plan", or "Cancel Subscription" and click it.
6. Review any confirmation message or survey questions - answer honestly if prompted, but these are optional.
7. Confirm your cancellation by clicking the final confirmation button.
   • Pro tip: Take a screenshot of the confirmation page showing your cancellation has been processed. You'll need this as proof if you later dispute a charge with your bank.
8. Check your email inbox for a cancellation confirmation message within 24 hours.

Warning: Simply stopping app usage or deleting the app does not cancel your subscription. You must follow the steps above or use the method corresponding to where you subscribed.

How to cancel crushon AI on apple app store

If you purchased a Crushon AI subscription or in-app companion package through the Apple App Store, you must cancel through your Apple ID settings, not through the Crushon AI app itself.

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen.
   • On older iOS versions, you may need to tap "iTunes & App Store" instead.
3. Select "Subscriptions" from the menu.
4. Find and tap "Crushon AI" (or the name of the specific subscription you're cancelling).
5. Tap "Cancel Subscription" or "Edit Subscription".
   • If you see "Free Trial", you can cancel before your trial period ends to avoid charges.
6. Follow any on-screen prompts and confirm your cancellation.
   • Pro tip: Apple allows you to cancel within the first 14 days of a trial and receive a full refund if you haven't used the service heavily. Check your subscription start date to see if you're within this window.
7. Look for a confirmation screen showing your subscription status as "Cancelled" or "Will Expire on [date]".
8. Take a screenshot and check your email for Apple's cancellation confirmation.

Warning: Do not simply delete the Crushon AI app from your device. The subscription will continue to renew and charge you until you cancel through the Settings app.

How to cancel crushon AI on google play store

If you subscribed through Google Play Store on your Android device, your cancellation must happen within the Google Play app or website, not inside Crushon AI.

1. Open the Google Play Store app on your Android device or visit play.google.com in your web browser.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select "Subscriptions" from the menu options.
4. Find and tap "Crushon AI" in your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Review the cancellation notice, which explains when your access ends and whether you're eligible for a refund.
7. Tap "Cancel Subscription" again to confirm.
   • Pro tip: Google Play offers a refund window of 48 hours for most subscriptions if you've barely used the service. Check the screen for refund eligibility before confirming cancellation.
8. Your subscription will remain active until the end of the current billing period; you will not lose access immediately.
9. Confirm receipt of a cancellation email from Google Play within 24 hours.

Warning: If you subscribed to Crushon AI on multiple devices (for example, both a phone and tablet), you must cancel each subscription separately within Google Play.

How to cancel crushon AI if you used a third-party processor

Some users subscribe to Crushon AI through third-party payment platforms such as Subscribestar, Paymentwall, or other billing intermediaries. In these cases, you cannot cancel directly through Crushon AI's app or website.

1. Log into your Crushon AI account on the web platform.
2. Navigate to your account settings and look for "Manage Subscription" or "Billing History".
3. Find the link or reference to your payment processor (e.g., "Subscribestar", "Paymentwall").
4. Click the link to be taken to the third-party platform's website.
5. Log into your account on that platform using the same email address you used to subscribe.
6. Find the "My Subscriptions", "Active Plans", or similar section.
7. Locate Crushon AI and select "Cancel Subscription" on the third-party platform.
   • Pro tip: Keep a record of both your Crushon AI account email and your third-party processor account email. They may not be the same, which can create confusion when you try to cancel.
8. Confirm the cancellation and save any confirmation code or email for your records.

Warning: If you are unsure which payment processor you used, check your bank statement or card transaction history. The merchant name on your statement will tell you exactly which platform charged you. Contact Stopee if you cannot identify the processor; we've helped thousands of consumers navigate confusing billing trails.

What happens to your account and access after you cancel

Cancelling your Crushon AI subscription is not the same as deleting your account. Understanding what changes after cancellation helps you avoid unwanted surprises.

Your access during the grace period

After you cancel, your subscription remains active and fully functional until the end of your current billing cycle. If you paid for a monthly plan and cancel on the 15th of the month, you retain full access to paid features until the end of that month. Your access does not stop immediately upon cancellation.

What happens to future charges

Once your current billing period expires, Crushon AI will not charge you again. Future renewals are prevented. However, any charges already processed before your cancellation remain on your statement. Stopee reminds you that past charges may be refundable under certain conditions (see refund section below).

Your account, data and personal information

Cancelling your subscription does not automatically delete your account or remove your personal data from Crushon AI's servers. Your profile, conversation history, and account preferences may remain stored. If you want to delete your account completely, you must request this separately. Look for an "Account Deletion", "Delete Account", or "Close Account" option in your settings. If you cannot find it, contact Crushon AI's support team and request full account deletion. Retain a copy of your deletion request email for your records.

Understanding crushon AI refunds and your eligibility

Crushon AI has a limited refund policy, and understanding the exact rules can save you time and frustration. Stopee has reviewed the refund terms carefully so you don't have to navigate them alone.

Crushon AI's official 24-hour refund window

Crushon AI offers a 24-hour refund window for most purchases, but only under specific conditions. You must request a refund within 24 hours of your payment, and the refund applies only if you used fewer than 20 tokens (the platform's virtual currency). This policy applies only to subscriptions and in-app purchases made by direct card payment. Token purchases themselves have a 24-hour refund window only if you have not used any tokens at all.

Pro tip: If you purchased a subscription and want to claim this refund, act fast. Submit your refund request within 24 hours and include proof of your payment and current token balance. Stopee recommends taking screenshots of your account showing unused tokens as evidence.

Refunds for purchases made through apple app store

If you bought a Crushon AI subscription or in-app package through the Apple App Store, Crushon AI's 24-hour refund policy does not apply. Instead, Apple's refund policy governs your purchase. Apple typically allows refunds within 14 days of purchase if you request them through your Apple ID settings. To request a refund from Apple, go to Settings > [Your Name] > iTunes & App Store > Purchase History > Crushon AI > Report Problem and select "I would like a refund for this purchase". Apple's support team will review your request and respond within 48 hours.

Refunds for purchases made through google play store

Google Play offers a 48-hour refund window for most subscriptions and in-app purchases. To request a refund, open the Google Play Store app, tap the menu, select "Subscriptions", find Crushon AI, and tap "Manage Subscription". If you're within the 48-hour window, you'll see a "Request Refund" or "Cancel & Refund" option. Tap it and follow the prompts. Google will process your request and respond within 24 to 48 hours.

Steps to request a refund from crushon AI directly

1. Gather your proof of payment, including your receipt, order ID, and the date of purchase.
2. Check your account's token usage. Take a screenshot showing your current token count if it is low or zero.
3. Visit the Crushon AI website or app and navigate to support or contact options.
4. Submit a refund request form or email support@crushonai.com (or the contact address listed in your receipt) with the subject line "Refund Request - [Your Order ID]".
5. In your message, include your order ID, purchase date, proof of payment, and a brief explanation of why you want a refund.
6. Wait for a response within 3 to 5 business days.
   • Pro tip: If Crushon AI denies your refund request, and you believe the refusal is unfair, you have consumer protection rights under South African law (see section below). Stopee can help you understand your next steps.
7. If your refund is approved, the money will return to your original payment method within 5 to 10 business days.

Warning: Do not request refunds through your bank or credit card provider before exhausting Crushon AI's refund process. Doing so can trigger dispute investigations that delay your refund and create additional friction.

Your consumer protection rights in south africa

South African law offers you significant protections when dealing with online services and subscriptions. Stopee believes in your right to fair treatment and transparent billing, and these laws back you up.

The consumer protection act and your rights

South Africa's Consumer Protection Act (CPA) requires all online service providers, including Crushon AI, to provide you with clear information about subscription terms, cancellation procedures, and refund eligibility before you purchase. If Crushon AI failed to display cancellation options clearly in the app or on the website, or if the service failed to deliver what was promised, you may have a valid complaint. The CPA also grants you the right to cancel an online purchase within 5 business days of purchase at no cost, provided you have not received the service or have received it but it is defective. Additionally, traders must not charge your card without explicit, informed consent. If you were charged without clear, upfront consent, the CPA empowers you to dispute that charge.

When to escalate your complaint

If Crushon AI refuses to refund you or denies your cancellation request without a valid reason, you have the right to escalate your complaint. Contact the National Consumer Commission (NCC) at complaints@thencc.org.za or visit www.thencc.org.za. The NCC will investigate your complaint at no cost to you. You can also lodge a complaint with your bank or credit card provider, which will initiate a chargeback investigation. Stopee recommends documenting everything: your cancellation request, the date you sent it, screenshots of your account, and all related communications. This paper trail strengthens your case if you need to escalate.

Crushon AI pricing in south africa

Understanding what you've been paying helps you verify charges and calculate potential refunds. Stopee has compiled the observed pricing available in the South African app stores.

Prices displayed in the South African app stores are converted to ZAR from USD, so exchange rate fluctuations may cause prices to shift slightly. Always verify the exact amount on your payment receipt before requesting a refund, as your account may show a different price depending on when you subscribed.

Common mistakes when cancelling crushon AI

We've seen countless users make the same errors when trying to cancel, and we want to help you avoid them. A little knowledge now saves frustration later.

Deleting the app without cancelling the subscription

This is the most common mistake. Removing Crushon AI from your phone does nothing to stop billing. The subscription continues to renew behind the scenes. You must actively cancel through the web, App Store, Google Play, or your third-party processor before deleting the app.

Cancelling in the wrong location

If you subscribed through the App Store but then try to cancel through the Crushon AI website, your cancellation will fail. You must cancel in the exact channel where you subscribed. Check your payment history or receipt to confirm where you were charged, then cancel there.

Missing the 24-hour refund deadline

Crushon AI's 24-hour refund window is strict. If you wait 25 hours, you lose eligibility. The clock starts from your purchase timestamp, not from when you first open the app. Stopee recommends requesting a refund immediately if you change your mind about your purchase.

Using too many tokens before requesting a refund

Crushon AI's refund policy explicitly excludes refunds if you've used 20 or more tokens. Before you request a refund, check your token balance in your account settings. If you've already spent tokens, your refund claim will be denied.

Not keeping cancellation proof

If you cancel but later see a charge on your statement, you'll need proof that you cancelled. Save screenshots of your cancellation confirmation page, confirmation emails from the service or app store, and any reference numbers. Stopee has seen disputes resolved in days when users had this proof, but dragged out for months when they didn't.

A checklist to keep you on track

Use this checklist before and after your cancellation to ensure nothing is overlooked.

How to contact crushon AI for support

If you encounter problems during cancellation or need to escalate an issue, Crushon AI's support team can assist. Based on the company's Terms of Service, contact details are as follows.

Primary office (USA): Crushon AI Corp, Bellevue, Washington, USA. Support inquiries can be submitted through the app's help or support menu.

Alternative address (Europe/Billing): EverAI Limited, Malta. This address appears in the Terms of Service for billing-related matters.

If you need to lodge a formal complaint about unfair billing or a refused refund, include both addresses in your correspondence. Stopee advises sending cancellation confirmations and refund requests via email with a read receipt so you have proof of delivery.

Final thoughts: you have the power to cancel

Cancelling Crushon AI is straightforward once you understand which platform you subscribed on and follow the correct steps for that channel. Remember that your subscription remains active until the end of your current billing period, you have limited refund windows (24 hours for direct card payments, 14 days for Apple, 48 hours for Google), and South African consumer law protects your right to fair service and transparent billing. If Crushon AI refuses to honour your cancellation or denies a refund you believe you deserve, escalate to the National Consumer Commission without hesitation. Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and stand up to unfair billing practices. Whether you're cancelling because the service disappointed you, the cost was higher than expected, or you've simply moved on, your decision to cancel is valid and your process should be easy. Take screenshots, keep records, and act within the refund windows outlined in this guide. If you encounter resistance, we're here to help you navigate the next steps.