Manage Facedance

How to cancel facedance and avoid hidden charges

What is facedance and why you might want to cancel

Facedance is a mobile app that transforms your photos into animated videos with social sharing features. The service operates on a subscription model, with plans ranging from weekly access to lifetime purchases. While the app offers creative tools for short-form video creation, you may find yourself wanting to cancel for reasons like unexpected charges, unused features, or simply moving on to a different creative platform.

The good news: cancelling Facedance is straightforward once you know where to look. Most users subscribe through the Apple App Store or Google Play, which handle your billing automatically. At Stopee, we've helped thousands of South African consumers navigate subscription cancellations, and Facedance follows the same transparent process as other app-based services. Understanding your rights and the exact cancellation steps will save you money and frustration.

How facedance billing works

Facedance charges you through either the Apple App Store (for iPhone and iPad users) or Google Play (for Android devices). The developer, Codeway, does not process payments directly from these platforms. Instead, Apple and Google manage all billing, renewals, and refund requests on their behalf. This means your cancellation request goes to the app store, not to Facedance support.

The app offers a 3-day free trial before charging your payment method. If you don't cancel within 24 hours of that trial ending, you'll be charged automatically. Understanding this timeline is critical to avoiding unwanted costs.

Why cancelling matters in south africa

Under South African consumer protection law, you have the right to cancel digital services within a reasonable timeframe. The Consumer Protection Act (CPA) and the Cybersecurity and Personal Data Protection Bill require that digital service providers make cancellation simple and transparent. If Facedance or your app store makes cancellation deliberately difficult, you have grounds to escalate your complaint to the National Consumer Commission (NCC).

At Stopee, we empower you with knowledge so you never feel trapped by a subscription.

Facedance pricing and subscription plans

Facedance offers multiple tiers to suit different users, from weekly trials to lifetime access. Below is a summary of typical South African pricing in ZAR:

Pro tip: Prices fluctuate based on promotions and your device type. Always check your app store directly for the exact amount you'll be charged. If you've been billed more than expected, note the amount and date-you'll need this for any refund request.

How to cancel facedance on iPhone and iPad

Cancelling on Apple devices requires just a few taps in your Settings app. Follow these steps carefully to ensure your subscription stops renewing.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (your name and profile photo).
3. Select Subscriptions.
4. Find and tap Facedance (you may see it listed as "FaceDance" or "FaceDance Pro").
   • If you don't see it immediately, scroll down to view all your active subscriptions.
   • Warning: Make sure you're looking at subscriptions, not purchases. Lifetime plans won't appear here.
5. Tap Cancel Subscription.
6. Select your reason for cancelling (optional, but helpful for Apple's feedback).
7. Confirm by tapping Confirm Cancellation.

Important: Simply deleting the Facedance app from your home screen does not cancel your subscription. Your payment method will still be charged. Always cancel through Settings first.

Free trial users: If you're on the 3-day free trial, cancel at least 24 hours before day 3 ends. Mark a calendar reminder to avoid automatic charges.

What happens after you cancel on apple

Your subscription will stop renewing immediately. However, if you're in the middle of a paid billing period, you'll retain access to Facedance until that period ends. For example, if you cancel on day 10 of a monthly subscription, you have access until day 30, then the app will lock premium features.

Apple sends a confirmation email to the address linked to your Apple ID. Keep this email as proof of cancellation for your records.

How to cancel facedance on android devices

Android users manage subscriptions through Google Play, which works similarly to Apple but with slightly different navigation. Here's how to cancel:

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Facedance from the list.
   • If you have multiple Facedance subscriptions (e.g., weekly and monthly), you'll see them separately. Cancel each one individually if you want to stop all renewals.
6. Tap Cancel subscription.
7. Choose your reason for cancelling and confirm.

Pro tip: Google Play allows you to view your subscription history and any refunds issued. After cancelling, return to your subscriptions list to verify that Facedance no longer appears as active.

Warning: Uninstalling the Facedance app does not cancel your subscription. You must follow these steps or your payment method will be charged on the next renewal date.

Cancelling a google play free trial

If you're using Facedance's 3-day free trial on Android, the same cancellation process applies. Cancel within 24 hours of your trial end date to avoid the first charge. Google Play sends a cancellation confirmation via email, which serves as your receipt.

How to cancel facedance through the web or support

Not all Facedance purchases happen through app stores. If you bought your subscription directly from the Facedance website or through a web-based account, you'll need to contact support or access your account dashboard.

1. Visit the Facedance website and log into your account using your email and password.
   • Look for an "Account Settings" or "Subscriptions" section in your user dashboard.
   • If you see a "Manage Subscription" or "Billing" option, click it to view active plans.
2. If no self-service cancellation option is visible, note your account email and subscription reference number (if available).
3. Contact Facedance support via their website or support email and request cancellation in writing.
   • Include your email address, full name, and the date you want the cancellation to take effect.
   • Pro tip: Request a cancellation confirmation email so you have proof for your records.
4. Allow 5-7 business days for a response. If you don't hear back, escalate to your payment provider or contact Stopee for further guidance.

Codeway (the developer) notes in their terms that App Store and Google Play purchases are handled by those platforms, but web purchases fall under Codeway's own terms and cancellation policy. Always keep copies of confirmation emails and transaction records.

What happens after you cancel facedance

Knowing what to expect after cancellation reduces confusion and helps you verify that the cancellation actually worked.

Access and content during your final billing period

When you cancel a subscription, you lose access to premium features at the end of your paid period, not immediately. If you're on a weekly plan, you have 7 days of remaining access. If you're on an annual plan, you keep access for the full year. This grace period allows you to download or save any videos you've created before losing premium tools.

Your account data-including saved videos, photos, and profile information-remains in the app unless you delete it manually. Cancelling a subscription does not delete your account.

Requesting data deletion

If you want Facedance to remove your personal data completely, you have the right to request this under South African privacy law. Contact Facedance support and explicitly request account deletion and data removal. Keep the response for your records, as this proves you exercised your data protection rights.

Stopee recommends always keeping proof of your cancellation request and any support correspondence in case disputes arise later.

Will you get a refund from facedance

Refund eligibility depends on where you bought your subscription and when you cancel. The strict 24-hour rule before your trial ends is key to avoiding charges entirely.

Refunds for apple app store purchases

Apple handles all App Store refund requests independently. Facedance cannot process refunds directly, even if you ask their support team. To request a refund:

1. Open the App Store app and tap your profile icon.
2. Tap Purchased, then find Facedance.
3. Tap the three dots next to Facedance and select Report a Problem.
4. Describe why you want a refund (e.g., "Charged before trial ended" or "Unwanted auto-renewal").
5. Submit your request and wait for Apple's response, typically within 48 hours.

Pro tip: Apple's refund window is typically 14 days from the date of purchase. If you cancel outside this window, your refund request may be denied, though you can try appealing with evidence of misleading billing.

Refunds for google play purchases

Google Play also processes its own refunds. Facedance support cannot issue these refunds on your behalf. To request a refund from Google Play:

1. Go to the Google Play website and sign in.
2. Click Account in the top right corner.
3. Select Payments and subscriptions.
4. Click Purchases and find the Facedance charge you want refunded.
5. Click Report a Problem and describe your issue.
6. Submit and wait for Google's review.

Google's refund window is typically 48 hours from purchase. After that, refunds are at Google's discretion based on your reason.

Refunds for direct web purchases

If you bought Facedance directly from their website (not through an app store), refunds are governed by Codeway's terms and South African consumer law. The public terms do not explicitly guarantee refunds, which is why you must contact support directly. Include:

• Your receipt or transaction ID
• The date and amount of the charge
• A clear reason for your refund request
• Any supporting evidence (screenshots, emails)

Consumer rights note: Under South Africa's Consumer Protection Act, you may have grounds for a refund if the service was not delivered as promised or if the cancellation process was deliberately hidden. If Codeway refuses a reasonable refund request, contact the National Consumer Commission (NCC) to lodge a formal complaint.

Your consumer rights in south africa

South African law gives you powerful protections when dealing with digital subscriptions like Facedance.

The consumer protection act (CPA) and your rights

The CPA requires service providers to:

• Make cancellation as easy as signing up
• Provide clear billing information before you're charged
• Honor your cancellation request within a reasonable time (typically 5-7 business days)
• Not charge you after you cancel, even by mistake

If Facedance violates these rights, you can escalate the matter to the National Consumer Commission. Stopee has guided South African consumers through this process, and it often results in refunds or forced cancellations.

Data protection and privacy

Your personal data is protected under the Protection of Personal Information Act (POPIA). You have the right to request deletion of your data after cancellation. Facedance must comply with this request within 20 business days or face regulatory penalties.

Common cancellation mistakes to avoid

Cancellation seems simple, but many users make costly errors that leave them stuck paying for unused subscriptions. We've seen these mistakes repeatedly, and they're entirely avoidable.

Mistake 1: relying on app deletion alone

This is the most common error. Deleting the Facedance app does not cancel your subscription. Your payment method will still be charged on renewal day, even though the app is no longer on your phone. Always cancel through Settings (iPhone) or Google Play (Android) before uninstalling.

Mistake 2: missing the 24-hour free trial window

Facedance's 3-day free trial automatically charges you if you don't cancel within 24 hours of day 3. This is intentional friction. Set a phone alarm on day 2 to remind yourself to cancel. Better yet, cancel immediately after starting the trial if you're unsure about the service.

Mistake 3: not keeping cancellation proof

If you cancel through an app store but don't save the confirmation email, you have no proof if a charge appears later. Screenshot your cancellation confirmation and save the email. At Stopee, we recommend keeping these records for at least 6 months.

Mistake 4: cancelling the wrong subscription

If you have multiple Facedance subscriptions (e.g., both a weekly and monthly plan), you must cancel each one separately. Check your subscriptions list carefully and cancel everything you don't want to renew.

Mistake 5: ignoring the notice period

If you want to stop paying on a specific date, don't wait until the day before renewal. Cancel at least 48 hours in advance to give app stores time to process your request. Last-minute cancellations sometimes fail, and you'll be charged anyway.

Cancellation checklist for facedance

Use this step-by-step checklist to ensure your cancellation is complete and verified:

How stopee can help you cancel facedance

Cancelling a subscription should be straightforward, but companies often make the process deliberately confusing to keep you paying. At Stopee, we demystify cancellation by walking you through every platform, explaining your rights, and connecting you with escalation resources when a company refuses to cancel.

Our guides cover the exact steps for Facedance on iPhone, Android, and the web, along with refund processes, consumer protection law, and what to do if the company ignores your cancellation request. Stopee has helped thousands of South African consumers cancel unwanted subscriptions, recover refunds, and protect their financial data.

Whether you're cancelling because the app didn't meet expectations, you've found a better alternative, or you simply want to stop paying, Stopee empowers you with knowledge and confidence. Visit Stopee today to access guides for hundreds of other services and to learn your consumer rights in South Africa.

Contact details for facedance support

If you need to reach Facedance directly for cancellation issues, web-based purchases, or account deletion requests, use the contact information below. Keep records of all correspondence for your protection.

Developer: Codeway

Support contact: Consult the Facedance app or website for current contact details. Support requests for web-based purchases should be directed to the developer's primary support email.

App Store links:

• Apple App Store: Search "Facedance" or visit the app page directly through the Settings > Subscriptions menu
• Google Play: Facedance on Google Play (South Africa)

Escalation: If Facedance or the app store refuses to honour your cancellation or refund request, contact the National Consumer Commission (NCC) at 0860 010 008 or visit their website to lodge a formal complaint. You can also reach out to Stopee for guidance on escalation strategies.

Stopee is committed to making subscription cancellation transparent, accessible, and fair for every South African consumer. Your money is yours-cancel with confidence.