Manage Loveaholics

How to cancel loveaholics in south africa and avoid hidden charges

What is loveaholics and why you might want to cancel

Loveaholics is an online dating platform that helps South African singles connect through personalised profiles and intelligent matching tools. The service operates on a freemium model, meaning you can create an account and browse for free, but premium features require a paid subscription.

You access Loveaholics through the website or mobile apps available on Android (Google Play) and iPhone (Apple App Store). Your subscription type and billing method depend on where you signed up. This matters when you cancel, because each platform has its own cancellation process. At Stopee, we help you understand exactly which steps apply to you so you can cancel without confusion or unnecessary charges.

Why you might want to cancel

You might cancel Loveaholics because you have met someone, found the platform not a good fit, or simply want to pause your dating search. Whatever your reason, you deserve a cancellation process that is clear, respectful and free from hidden obstacles. Stopee has guided thousands of South African users through dating app cancellations, and we want to make sure you get it right the first time.

How loveaholics charges you

Loveaholics offers several pricing plans, from short 3-day trials to longer commitment periods. Your billing cycle depends on which plan you chose. The critical thing to know is that cancellation timing matters. If you do not cancel before your next billing date, you will be charged again. At Stopee, we emphasise that 24 hours before your renewal is the minimum safe window.

Loveaholics pricing in south africa

Understanding your current plan and billing cycle is the foundation of a successful cancellation.

These are the promotional rates currently available in South Africa. Standard pricing may be higher; always verify the exact amount on your receipt or account page before you cancel.

Your consumer rights when cancelling loveaholics

South Africa's Consumer Protection Act gives you important rights when dealing with subscription services like Loveaholics.

What the consumer protection act means for you

Under the Consumer Protection Act, you have the right to cancel a paid subscription without penalty, provided you do so within a reasonable period. The Act also requires businesses to be transparent about billing dates, renewal terms and cancellation procedures. If Loveaholics fails to make these clear on their website or in your account settings, they are breaching their legal obligations.

If you are charged after requesting cancellation, or if Loveaholics refuses to provide a refund for a service failure, you can escalate your complaint to the Consumer Goods and Services Ombud (CGSO), South Africa's independent dispute resolution body. Stopee recommends documenting every communication with Loveaholics so you have proof if you need to escalate.

When to involve the consumer goods and services ombud

Contact the CGSO if Loveaholics refuses a legitimate refund, continues charging after you cancelled, or ignores your cancellation request for more than 14 business days. The CGSO investigates for free and can compel refunds. Keep records of emails, screenshots of your account, and bank statements showing unauthorised charges.

How to cancel loveaholics step by step

Your cancellation method depends on where you signed up. Follow the instructions for your platform to avoid missed deadlines or double charges.

Cancel loveaholics on android via google play

1. Open the Google Play Store app on your Android phone.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select Manage subscriptions from the menu.
4. Find and tap Loveaholics in your active subscriptions list.
   • If you do not see it listed, your subscription may already be cancelled or expired.
5. Tap Cancel subscription on the details page.
6. Review the final charge date, then tap Cancel subscription again to confirm.
7. You will see a confirmation screen. Take a screenshot as proof of cancellation.
8. Your access continues until the end of the current billing period, then stops automatically.

Pro tip: Google Play often offers a brief "pause" option before permanent cancellation. Pausing stops charges for 1 month without deleting your account. If you might return, pause instead of cancel.

Warning: Google Play will ask if you want to give feedback. Submitting feedback does not reverse the cancellation; you are simply sent to a survey.

Cancel loveaholics on iPhone via apple app store

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen (Apple ID profile section).
3. Tap Subscriptions.
4. Find and tap Loveaholics in your active subscriptions.
   • If it does not appear, check the "Expired" tab at the bottom of the Subscriptions screen.
5. Tap Cancel Subscription (or Edit then Cancel if your iOS version differs).
6. Review the end date, then confirm the cancellation in the pop-up dialog.
7. You will see "Expires on [date]". Screenshot this for your records.
8. Premium features will stop at the expiry date; your free account remains active.

Pro tip: If you are unsure whether your subscription renewed, check your Apple ID billing history under Settings > Apple ID > Purchase History. Filter by Loveaholics to see all charges.

Warning: Deleting the Loveaholics app from your phone does NOT cancel the subscription. You must use Settings to cancel, or the app will keep charging you.

Cancel loveaholics on the website

1. Visit the Loveaholics website and log into your account using your email and password.
2. Click on your profile icon or username in the top right corner.
3. Select My Account or Account Settings from the dropdown menu.
4. Look for a section labelled Subscriptions, Billing, or Manage Subscription.
5. Click Cancel Subscription or Downgrade to free.
6. Loveaholics will display your final billing date and ask you to confirm. Read this carefully.
   • Some services offer a discount to stay; this is optional and you should ignore it if you want to cancel.
7. Click Confirm Cancellation and wait for a confirmation message on screen.
8. Check your email for a cancellation confirmation from Loveaholics within 24 hours.

Pro tip: If the website cancellation button is missing or broken, screenshot the account page showing the subscription details, then email support@loveaholics.com with the image. This creates a written record of your cancellation attempt.

Warning: Do not assume cancellation is complete just because the page refreshed. Wait for the confirmation email before you consider the process finished.

What happens after you cancel loveaholics

Cancelling your subscription is not the same as deleting your account, and understanding the difference will help you avoid surprise charges or unwanted contact.

Your access and account after cancellation

After you cancel, your premium access remains active until the end of your current billing cycle. Once that date passes, your account automatically reverts to free membership. You can still log in and browse profiles, but you cannot send messages, see who has liked you, or access other premium features unless you resubscribe.

Your profile stays live unless you request deletion. This means other users can still see you and send you messages (though you may not receive message notifications if you are on free membership).

What about your personal data and photos

Cancelling a subscription does not delete your photos, chat history, or profile information. If you want Loveaholics to remove all your data, email support@loveaholics.com and request account deletion. Include your registered email address and ask them to confirm the deletion process and timeline. Some services take up to 30 days to remove data, so ask how long it will take and whether they will send you a confirmation when it is complete.

Future charges and renewal prevention

Once you cancel through your app store or website, you will not be charged again unless you manually resubscribe. There is no "hidden renewal" after cancellation. However, if you signed up through multiple platforms (for example, both the app and the website), you may have multiple active subscriptions. Check both Google Play (or Apple App Store) and the website to make sure you have cancelled everywhere you signed up.

Can you get a refund from loveaholics

Refund policy varies, and knowing your options increases your chances of recovering money you should not have been charged.

Loveaholics' refund policy

Loveaholics generally does not issue refunds for unused subscription time. Once you have paid for a billing period, that payment is final. However, refunds are granted on a case-by-case basis if you can prove one of the following:

• You were charged twice for the same billing period (duplicate charge).
• You were charged after you submitted a cancellation request.
• The service experienced a significant technical failure that prevented you from using premium features.
• You were charged without your consent or authorisation (fraud).
• Your credit card was used without permission.

How to request a refund from loveaholics

1. Gather your evidence: Screenshot your cancellation confirmation, your bank statement showing the charge, and the transaction ID from your email receipt.
2. Compose an email to support@loveaholics.com with the subject line "Refund Request: [Your Email Address]".
3. Include the following information in the email body:
   • Your full name and registered email address on the Loveaholics account.
   • The exact date you submitted the cancellation request.
   • The transaction date, amount (in rand), and the last four digits of your card.
   • A clear explanation of why you believe you are entitled to a refund (for example, "I cancelled on 15 March but was charged on 22 March").
   • Attach screenshots of your cancellation confirmation and bank statement.
4. Send the email and save a copy for your records.
5. Wait for a response within 7 to 14 business days. Loveaholics will either approve, deny, or ask for more information.
6. If denied, ask Loveaholics to explain the reason in writing. You may then escalate to the Consumer Goods and Services Ombud if you believe the decision is unfair.

Pro tip: If Loveaholics does not respond within 14 days, send a follow-up email referencing your original request and stating that you will escalate to the CGSO if you do not receive a response within 7 more days. Companies often respond faster when they know you know your rights.

Warning: Do not request a credit card chargeback immediately. Try Loveaholics support first. If you issue a chargeback without giving them a chance to refund, your Loveaholics account may be permanently suspended, and the company may refuse future refund requests.

Common cancellation mistakes and how to avoid them

Cancellation seems simple, but one small oversight can leave you paying for another month. We have seen it happen to thousands of South Africans, and Stopee is here to help you avoid the same traps.

Mistake 1: cancelling too close to your billing date

If you cancel on the 28th and your billing date is the 29th, you may still be charged because the charge processes before your cancellation request takes effect. Always cancel at least 24 to 48 hours before your renewal date. Log into your account, find your exact billing date, and set a reminder on your phone for two days before.

Mistake 2: deleting the app instead of cancelling the subscription

Removing Loveaholics from your phone or tablet does absolutely nothing to stop the charges. The subscription lives on your Google Play, Apple App Store, or Loveaholics account, not on the app itself. You must cancel through the platform where you signed up, not by deleting the app.

Mistake 3: only cancelling on one platform

If you signed up through both Google Play and the Loveaholics website, you now have two active subscriptions billing you independently. You must cancel on both platforms. Check your bank statement for the number of Loveaholics charges each month. If you see two, you have two subscriptions to cancel.

Mistake 4: not waiting for the confirmation email

Just because the app shows a "Cancellation confirmed" message does not mean Loveaholics has processed it. Wait for a confirmation email to arrive within 24 hours. If it does not arrive, follow up with support@loveaholics.com and ask for written confirmation of your cancellation date and final charge date.

Mistake 5: assuming you can cancel by email alone

Sending an email asking Loveaholics to cancel your subscription is not the same as using the official cancellation process. The company may claim they never received it, or they may charge you while your request sits in the support queue. Always cancel through the platform first, then email support as a backup if the platform cancellation fails.

Checklist for cancelling loveaholics safely

Use this checklist to make sure you have covered every step before your next billing date arrives.

When you should keep your loveaholics subscription

Cancellation is the right choice for some, but not for everyone. Consider whether you actually want to cancel or whether you simply need a break.

Reasons to keep loveaholics active

You might keep your subscription if you are actively dating and want to maintain visibility in the app, if you are waiting to hear back from promising matches, or if you believe you have not given the platform enough time. Loveaholics requires patience; meaningful connections often take weeks or months to develop.

If cost is your concern, consider pausing instead of cancelling. Google Play and Apple App Store both offer pause options that freeze your subscription for 1 to 3 months without cancelling it outright. This gives you a break from charges while keeping your account and matches intact.

Reasons to cancel loveaholics

Cancel if you have met someone and want to be faithful to that relationship, if the app is not delivering matches that appeal to you, if you cannot afford the subscription, or if you simply need a mental health break from dating. There is no shame in cancelling. You can always rejoin later, and Stopee will be here to help you do it right the next time.

Contact information for loveaholics support

If you need to cancel, request a refund, or delete your account, here is how to reach Loveaholics support in South Africa.

Email support for cancellation and refunds

Email: support@loveaholics.com

Send all cancellation requests, refund queries, and account deletion requests to this address. Include your full name, registered email, and the reason for your request. Expect a response within 7 to 14 business days.

Company details

Loveaholics is operated by Together Networks Limited, a company registered in Malta. The corporate office addresses are:

Together Networks Limited (Operational Address)
Lakeview, Office 317
Old Railway Track
Sliema SLM 1633
Malta

Together Networks Limited (Registered Address)
Notarial Archives Building
7, Castille Place
Valletta VLT 1061
Malta

You can also escalate complaints to the Consumer Goods and Services Ombud (CGSO) in South Africa if Loveaholics does not respond to your cancellation or refund request within 14 business days, or if you believe the company has breached the Consumer Protection Act.

Final steps: empower yourself to cancel loveaholics confidently

Cancelling Loveaholics should be straightforward, and it is your legal right under South African consumer law. Do not let confusing interfaces or lack of clear cancellation buttons stop you. Follow the steps for your platform, keep screenshots of every confirmation, and escalate to the CGSO if Loveaholics refuses to cooperate.

Stopee has helped thousands of South African consumers cancel subscriptions without stress or hidden charges. Whether you are cancelling Loveaholics because you have found love or because you want a break from dating, you now have the knowledge and tools to do it safely. Document everything, cancel at least 24 hours before your billing date, and remember: if Loveaholics charges you after cancellation, you have the right to a refund and the right to complain to the CGSO.

Visit Stopee.com today for free guides on cancelling any subscription service in South Africa. Stopee is your trusted source for cancellation advice, and we are committed to protecting your money and your peace of mind.