Manage Relationship Psychics

How to cancel relationship psychics and claim your refund in south africa

What is relationship psychics

Relationship Psychics is a subscription-based service offering tarot readings, private psychic sessions, and relationship advice through email, live video, and community access. If you've subscribed to one of their monthly plans but no longer want the service, you're not alone. At Stopee, we help South African consumers navigate subscription cancellations with clarity and confidence.

How the service works

Relationship Psychics operates from the United States and delivers readings and guidance to customers worldwide, including South Africa. You subscribe to one of three monthly plans (Standard, Premium, or VIP), and you're charged in US dollars (USD). Your bank or payment provider converts the amount to South African Rand (ZAR) at their exchange rate, which means the ZAR amount you pay can vary month to month.

The service provides recurring monthly benefits: private psychic sessions, email tarot readings, access to live weekly readings, and community forums. Your subscription renews automatically each month unless you cancel it.

Who subscribes and why people cancel

Relationship Psychics attracts South Africans seeking romantic or compatibility insights, often through first-month promotional pricing that catches many customers off guard when renewal hits. People cancel for many reasons: the service doesn't deliver the insights promised, the cost in ZAR becomes unaffordable due to exchange rates, or they simply decide psychic readings aren't for them. Whatever your reason, Stopee is here to guide you through the cancellation process step by step.

Relationship psychics pricing and plans

Understanding what you're paying each month is the first step toward cancellation. Here's the current pricing structure.

Current monthly plans (USD pricing)

What you should know about currency and billing

Important: Relationship Psychics does not display prices in ZAR. You are charged in USD, and your bank or payment provider (credit card, debit card, or PayPal) applies its own exchange rate. This means a plan marked as "US$39.99/month" might cost you between R650 and R750 ZAR each month, depending on the current USD/ZAR exchange rate.

Many South African customers are surprised when they see the ZAR amount on their bank statement. If you've been paying more than you expected, cancellation is a smart move. Stopee can help you understand your rights when it comes to unexpected currency charges.

Why you should cancel relationship psychics

Before diving into the how-to steps, it's worth reflecting on whether cancellation is the right choice for you.

Common reasons to cancel

• The service hasn't provided the relationship advice or insights you expected.
• The monthly renewal cost (especially in ZAR after exchange conversion) is too high for your budget.
• You've had poor experiences with the quality of readings or customer service.
• You didn't realise the subscription would renew automatically and now want to stop ongoing charges.
• You prefer speaking to a real therapist or counselor instead.
• You've used up the readings and don't feel you're getting value for money.

Reasons you might keep it

• You're finding the readings genuinely helpful for relationship decisions.
• You're in the first month and want to use the promotional price before making a final decision.
• The private sessions are booked in advance and you want to complete them before canceling.

If you've decided to move forward with cancellation, Stopee has the step-by-step guidance you need.

How to cancel relationship psychics

Relationship Psychics does not offer a simple self-service cancellation option on its website. Instead, you must contact their support team directly. Here's exactly how to do it.

Step-by-step cancellation process

1. Gather your account information
   • Your full name as it appears on the account.
   • Your subscription ID or order ID (check your confirmation email or account login).
   • The email address associated with your account.
   • Today's date.
2. Draft a cancellation email
   • Write a clear, professional email to Relationship Psychics support. Include the phrase "cancel subscription" so there is no ambiguity.
   • Example message: "Hello, I would like to cancel my subscription to Relationship Psychics. My subscription ID is [XXXXX], and my account email is [your.email@domain.com]. Please confirm the effective date of cancellation."
   • Keep the email simple and to the point. Do not explain your reasons in detail unless you feel it helps.
3. Send the cancellation request
   • Email your cancellation request to Relationship Psychics support. The contact address is listed at the end of this guide.
   • Use a personal email account you have access to (not a shared work email, in case the service replies with details you need later).
4. Wait for confirmation
   • Relationship Psychics support should reply within 48 to 72 hours. They will confirm whether your cancellation is effective immediately or at the end of your current billing cycle.
   • Important: Do not rely on verbal confirmation or messages from friends. Get written confirmation from the company itself.
5. Save all documentation
   • Keep the cancellation email you sent, the confirmation email you receive, and the timestamp for your records.
   • Forward the confirmation to yourself or export it as a PDF.
6. Check your next billing cycle
   • Watch your bank statement 7 to 10 days before your next renewal date. If a charge appears after you've received cancellation confirmation, you have strong grounds for a refund or chargeback.

If you subscribed through an app

If you signed up for Relationship Psychics through the Apple App Store or Google Play Store, you must also cancel the subscription in your phone's app settings. The app store controls your billing, not Relationship Psychics directly.

• Apple App Store (iPhone or iPad): Go to Settings > [Your Name] > Subscriptions > Relationship Psychics > Cancel Subscription.
• Google Play Store (Android): Open Google Play > Menu > Subscriptions > Relationship Psychics > Cancel Subscription.

Pro tip: Even if you cancel through the app store, email Relationship Psychics support as well to ensure they have a record of your cancellation request. This gives you two lines of evidence if there's a dispute.

If you cannot reach the company

Warning: If Relationship Psychics does not respond to your cancellation email within 5 business days, or if they refuse to cancel your subscription, you have other options.

• Contact your bank or card issuer directly. Request a stop on all future payments to Relationship Psychics. Your bank can flag the merchant and prevent further charges.
• If charges continue after you've requested cancellation, request a chargeback. Your bank will investigate and may reverse the charges in your favour.
• Report the company to your payment provider (PayPal, Mastercard, Visa, etc.) for not honouring a cancellation request.

Stopee has helped thousands of South African consumers navigate unresponsive cancellation processes by empowering them to take action with their payment providers.

Will you get a refund after cancellation

Cancelling your subscription stops future charges, but you may also be eligible for a refund if your circumstances meet certain conditions.

Relationship psychics refund policy

According to Relationship Psychics' stated refund policy, the service offers a 60-day money-back guarantee for reading and sketch products purchased directly via their website. If you want a refund, you must request it within 60 days of your purchase date.

• Refunds are processed to your original payment method (your bank account or card).
• Processing takes up to 7 business days after approval.
• Refunds are not guaranteed for subjective dissatisfaction (e.g., "the reading wasn't accurate enough"). The policy emphasizes that refunds apply mainly if an order was not delivered within the promised 1 to 3 business days.

Refunds for subscription cancellations

If you've been charged for a full month but cancel mid-month, Relationship Psychics typically does not refund the unused portion. Your subscription remains active until the end of your current billing period, then terminates.

However: If you cancel within the first few days of a renewal charge and the 60-day money-back guarantee applies to your original purchase, you may still request a refund for that renewal month.

South african consumer protection rights

Under South Africa's Consumer Protection Act (CPA) and National Credit Act (NCA), you have additional protections. If Relationship Psychics charged you without clear consent, failed to deliver what was promised, or used unfair contract terms, you can dispute the charges through official channels.

• Contact the National Consumer Commission (NCC) if you believe your consumer rights have been violated.
• Request a formal dispute resolution process through your bank if the merchant continues charging you after cancellation.
• Keep all emails, bank statements, and cancellation confirmation as evidence.

Stopee recommends keeping thorough documentation whenever you cancel a subscription, because it shifts the burden of proof to the merchant if a dispute arises.

What happens after you cancel

Cancellation doesn't always mean instant loss of access. Here's what you should expect in the days and weeks after you've submitted your cancellation request.

Access and service termination

Once your cancellation is confirmed, you lose access to your subscription benefits at the end of your current billing period. If you cancel on the 15th of the month, you can still use your private sessions, email readings, and community access until the end of that billing cycle (usually the last day of the month). On the 1st of the next month, your access ends and no renewal charge should appear.

Warning: Some customers report continued access for a few days after the billing period ends. If you can still log in to your account after the end date stated in your cancellation confirmation, this is a technical glitch, not evidence that you can still use the service. Log out and do not attempt to use the readings-you're no longer paying for them.

Your account and personal data

Relationship Psychics will retain your account information, order history, and any notes from your readings in their system, even after cancellation. If you want your personal data deleted, you must request it separately. Send a follow-up email asking the company to delete your account and all associated records.

Under South Africa's Protection of Personal Information Act (POPIA), companies must tell you whether they will delete your data or retain it for legal reasons. Request this information in writing so you have a response on record.

Unwanted emails and communications

After cancellation, you should stop receiving promotional emails and billing notifications from Relationship Psychics. If emails continue to arrive, keep copies of them with dates and times. Reply to one to request removal from their mailing list, or use the unsubscribe link if one is provided.

If the emails contain charge notifications for services you've cancelled, this is a red flag. Contact your bank immediately and provide the email as evidence.

Common mistakes when cancelling relationship psychics

We understand that cancelling a subscription can feel stressful, especially if the company isn't making it easy. Here are the most common errors South African customers make, and how to avoid them.

Mistake 1: assuming the subscription will auto-cancel

Many customers believe that if they simply stop using the service, their subscription will end. It won't. Relationship Psychics is a paid recurring subscription. It renews automatically every month until you explicitly cancel. Money will be deducted from your account month after month unless you take action.

Mistake 2: sending a vague or polite cancellation request

An email that says "I'm thinking of cancelling" or "Can you let me know how to cancel?" may not trigger an immediate response. Be direct. Use the word "cancel" clearly. State the word "subscription" explicitly. Example: "I request that you cancel my subscription effective immediately" or "Please cancel my subscription with effect from [date]."

Mistake 3: not getting written confirmation

If Relationship Psychics support replies verbally (e.g., in a chat or phone call), ask them to send you confirmation via email. If a charge appears on your statement after a verbal promise to cancel, you'll have no written proof that you requested cancellation. Email is your protection.

Mistake 4: cancelling only through the app (if applicable)

If you used the Apple App Store or Google Play to subscribe, cancelling in the app alone is not enough. The app store processes the cancellation, but Relationship Psychics may not receive the message immediately. Email the company as well to create a clear audit trail.

Mistake 5: not watching for the next charge

Circle your next billing date on your calendar. Check your bank account 3 to 5 days before the scheduled renewal. If a charge goes through after your cancellation confirmation, you have evidence of a breach of contract. Document it and contact your bank within 30 days to dispute the charge.

Mistake 6: paying no attention to currency conversion

You agreed to pay in USD, but your ZAR amount changes every month due to exchange rates. Before cancelling, verify that you've been charged fairly. If the ZAR amount seems unusually high compared to previous months, ask Relationship Psychics or your bank for an explanation. They may be applying unfair exchange rates.

Cancellation checklist for relationship psychics

Use this checklist to ensure you've completed every step and protected your interests.

Customer reviews and common experiences

Real South African customers have shared their experiences with Relationship Psychics. Here's what they report.

What customers praise

• Detailed and personalised readings from experienced practitioners.
• Quick turnaround on email readings (often within 24 hours).
• Supportive community forums for people interested in spiritual guidance.
• Flexible scheduling for private sessions.

What customers criticise

• High renewal costs after the promotional first month. (Standard jumps from US$9.99 to US$39.99, which is roughly R150 to R650 ZAR depending on exchange rates.)
• Difficulty cancelling the subscription. Many report having to email support multiple times or wait over a week for a response.
• Readings that don't align with personal circumstances or offer actionable advice.
• Unexpected ZAR charges on bank statements due to exchange rate fluctuations.
• Limited refund eligibility. Most customers who request refunds outside the 60-day window are declined.

Stopee has helped South African customers successfully cancel Relationship Psychics subscriptions and recover unauthorized charges by providing clear steps and supporting documentation.

Your consumer rights in south africa

If you're having trouble cancelling Relationship Psychics or have been incorrectly charged, you have legal rights. Here's what South African consumer protection law provides.

Consumer protection act (CPA)

Under the CPA, every consumer has the right to fair contract terms. If Relationship Psychics failed to clearly disclose that your subscription renews automatically, or buried the cancellation method in their terms of service, they may be in breach of the CPA.

• You have the right to cancel a direct marketing transaction (including online subscriptions) within 10 business days, even if no formal reason is given.
• You have the right to clear information about cancellation procedures before you subscribe.
• You have the right to dispute unfair or misleading contract terms.

National credit act (NCA)

If you're struggling to afford the ZAR payments due to foreign exchange issues, the NCA protects you from reckless credit practices. You can request debt review or renegotiation with your credit provider if payments are unaffordable.

Escalation: national consumer commission (NCC)

If Relationship Psychics refuses to cancel your subscription or honour a refund, you can lodge a complaint with the National Consumer Commission. The NCC has the power to investigate and compel the company to comply with consumer law.

• Visit the NCC website (ncc.org.za) to submit a complaint.
• Provide your documentation: cancellation email, confirmation email (or lack thereof), bank statements showing charges, and any correspondence with the company.
• The NCC will investigate at no cost to you.

Your bank and payment dispute rights

Your bank is your final safeguard. If Relationship Psychics continues charging you after you've requested cancellation, you can instruct your bank to reverse the charges. Request a chargeback or payment dispute within 30 days of the unauthorized charge. Your bank will investigate on your behalf.

Stopee recommends keeping all documentation because the burden shifts to Relationship Psychics to prove they had your ongoing consent-and they won't be able to if you have a cancellation confirmation email.

How stopee can help you cancel

Cancelling a subscription should not feel like a battle. Stopee is here to empower you with knowledge and confidence.

We specialise in helping South African consumers navigate cancellations of all kinds. Whether you're dealing with a company that's slow to respond, unclear about their terms, or outright refusing to cancel, Stopee provides you with step-by-step guidance, legal context, and escalation strategies.

Visit Stopee.com to explore cancellation guides for other services, understand your consumer rights, and access templates for complaint letters and chargeback requests. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money.

Relationship psychics contact and cancellation address

Send your cancellation request to the official support email address for Relationship Psychics.

Email: support@therelationshippsychics.com

What to include: Your full name, account email address, subscription ID, date, and the phrase "I request to cancel my subscription."

Expected response time: 48 to 72 hours (5 business days maximum).

Follow-up: If you don't receive a response within 5 business days, escalate to your bank or the National Consumer Commission.

Cancelling Relationship Psychics is straightforward when you know the right steps and have your documentation in order. Stopee has provided this guide to ensure you take control of your subscriptions and protect your money. Act with confidence, keep records, and don't hesitate to escalate if the company doesn't respond. Your consumer rights are on your side.