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Cancel Output: Step-by-Step Guide
How to cancel output gaming subscription in south africa
What is output and why you might cancel
Output is a Los Angeles-based gaming subscription service that gives you access to an on-demand library of arcade-style games and interactive experiences. Rather than buying individual games, you pay a monthly or annual subscription fee for access to their curated collection.
You might want to cancel if you've finished exploring their library, found you're not using the service regularly, or discovered a better alternative that suits your gaming habits. Whatever your reason, Stopee is here to walk you through the cancellation process step-by-step so you understand exactly what happens to your account, your billing, and your consumer rights in South Africa.
How output works
Output delivers games and interactive content through web browsers and dedicated apps on iOS and Android. Your subscription controls your access to the entire library and any online features tied to your account. When you subscribe, you create an account and can log in across devices to play anytime you want.
Why cancellation matters
Cancelling stops automatic renewal charges, immediately locks your account from the games library, and-depending on your subscription type and purchase date-may qualify you for a refund under South African consumer law. Understanding your rights before you cancel protects you from unexpected charges and helps you recover money you might be entitled to.
Output subscription plans and pricing
Output offers flexible subscription options, though verified pricing in South African rands (ZAR) is not consistently published online.
Available plans and what we know
| Plan type | Billing cycle | Refund eligibility | Best for |
|---|---|---|---|
| Monthly subscription | Charged monthly | Non-refundable per Output policy | Testing the service short-term |
| Annual subscription | Charged once per year | Refundable within 30 days of purchase | Committed gamers wanting savings |
| Contact Output directly | - | ZAR pricing varies by region | Current subscribers in South Africa |
Finding your exact pricing
Log into your Output account at account.output.com and navigate to your subscription settings to see the exact amount you're being charged and in which currency. If you're unsure what you're paying, check your last bank statement or email receipt from Output. Contact Output support directly if you need ZAR-specific pricing or have questions about currency conversion.
Your consumer rights in south africa
South African consumer law gives you protections that Output's published policies may not emphasise. Know your rights before you cancel so you can claim refunds you're legally entitled to.
The consumer protection act and cooling-off periods
The National Consumer Commission (NCC) enforces the Consumer Protection Act in South Africa. Under this law, you have a 14-day cooling-off period to cancel distance contracts-including online subscriptions-without penalty, as long as you notify the business within that window. This right applies even if Output's own return policy doesn't explicitly mention it.
Output's published return policy lists only a 30-day refund window for annual subscriptions and states that monthly subscriptions are non-refundable. However, the Consumer Protection Act may override Output's stricter terms if you purchased your subscription within the last 14 days. Stopee recommends checking your purchase date: if you subscribed fewer than 14 days ago, you have a statutory right to cancel and request a refund under South African law, regardless of Output's policy.
What the 14-day right covers
- You can cancel without giving a reason.
- You must notify Output in writing within 14 days of your purchase.
- The company must refund you within a reasonable time (typically 14-21 days after notification).
- This right applies to new subscriptions only, not renewals.
Annual subscriptions and the 30-day refund
If you purchased an annual plan, Output's own policy gives you a 30-day refund window-which is more generous than the Consumer Protection Act's 14-day minimum. Request your refund within 30 days of purchase by contacting Output support, and you should receive your money back without argument.
Monthly subscriptions and your options
Output considers monthly subscriptions non-refundable. However, if you cancel within 14 days of your first charge under the Consumer Protection Act, you retain the right to a refund. After 14 days, you lose this statutory cooling-off right, and Output's non-refund policy applies. Stopee advises acting quickly if you've just subscribed: the 14-day clock starts from your purchase date, not your cancellation date.
How to cancel output via your web account
Cancelling through your Output account on the web is the fastest and most documented method. You'll lose immediate access to games, but cancellation stops all future charges straight away.
Step-by-step web cancellation
- Go to account.output.com in your web browser.
- Sign in using your Output email and password.
- Click or navigate to "Subscription" or "Billing" in your account settings menu.
- Locate your active subscription and click "Cancel Subscription" or "Cancel Plan".
- Review any cancellation warnings-Output will remind you that you'll lose access to the game library immediately.
- Confirm your cancellation by clicking the final confirmation button.
- You will be logged out of your account automatically.
- Check your email for a cancellation confirmation message from Output within a few minutes.
Pro tip: Take a screenshot of your subscription screen before cancelling so you have proof of your plan type and billing date. This documentation helps if you later dispute a charge or need to prove your cancellation date for a refund claim.
Warning: Cancellation is immediate. You lose access to all games in the Output library the moment you confirm. If you want to play again, you'll need to resubscribe and pay again.
How to cancel output if you subscribed via app stores
If you signed up through Apple App Store or Google Play, you must cancel your subscription through the same app store platform. Output's support team cannot cancel app-store subscriptions from their web system; each platform handles its own billing independently.
Cancel on apple app store (iOS)
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon in the top-right corner (usually your photo or initial).
- Select "Subscriptions".
- Find Output in your active subscriptions list.
- Tap Output and select "Cancel Subscription".
- Choose your reason for cancellation (optional).
- Confirm by tapping "Cancel" or "Confirm Cancellation".
- You'll see a confirmation that your subscription has ended.
Pro tip: Apple often shows you the date your cancellation takes effect and when your next charge would have been. Note this date-you have access until then, but no renewal charge will occur.
Cancel on google play (Android)
- Open Google Play Store on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find Output in your active subscriptions.
- Tap Output and select "Cancel Subscription".
- Follow the on-screen prompts to confirm cancellation.
- Check your email for a confirmation from Google Play within minutes.
Warning: If you're unsure which platform charged you (web, App Store, or Google Play), check your bank statement or credit card bill. The merchant name will tell you. Cancelling in the wrong place won't stop your actual charges.
Verify which platform you used
Look at your most recent Output charge on your bank statement. If the merchant shows "Apple iTunes" or "App Store", cancel via Apple. If it shows "Google Play", cancel via Google. If it shows "Output" or "Output Inc", cancel via the web at account.output.com. Contact Output support if the merchant name is unclear-they can tell you which platform holds your subscription.
What happens immediately after you cancel
Cancelling Output is jarring because the access cuts off right away. Understanding what changes and what stays the same helps you prepare and know whether you need to save anything before you go through with it.
Access and account status
The moment you confirm your cancellation, you are logged out of your Output account. You will no longer see the game library when you try to log back in. Your account itself isn't deleted-it stays in Output's system, so if you resubscribe later, your profile, progress, and any saved data may still be there (though Output's policy on data retention isn't fully transparent in their public documentation).
If you want to preserve any game progress, screenshots, or personal notes before you cancel, do that now. After cancellation, you won't be able to access the games or your account settings until you pay to resubscribe.
Billing and automatic renewals
Cancelling stops all automatic renewal charges. You will not be billed again unless you manually resubscribe. If you subscribed through an app store, the renewal stop is handled by Apple or Google, not by Output's servers. Both platforms confirm the cancellation in your subscription settings.
If you see a charge after you cancel, it means either the cancellation didn't process properly or the charge occurred before your cancellation request reached Output's system. Report it immediately to Output support or your bank.
Refunds: what you can claim and how to request them
Refund eligibility depends on your subscription type, your purchase date, and whether you invoke your statutory rights under South African consumer law. Stopee recommends reviewing this section carefully before you cancel-it tells you exactly what money you can recover.
Annual subscriptions: your best chance at a refund
Output's return policy explicitly allows refunds for annual subscriptions if you request them within 30 days of purchase. This is a contractual guarantee from the company, separate from consumer law. To claim it, email Output support within 30 days of your purchase date, attach your receipt or invoice, and state that you want a refund. Output typically processes these within 14-21 business days.
If you're beyond 30 days, you may still have rights under the Consumer Protection Act if you're within 14 days of purchase. See the consumer rights section above.
Monthly subscriptions: output's policy vs. consumer law
Output's stated policy is that monthly subscriptions are non-refundable. However, this policy may be overridden by South African consumer law. If you purchased your monthly subscription within the last 14 days, you have a statutory right to cancel and claim a refund under the Consumer Protection Act. Output must honour this right even if their policy says otherwise.
To claim this right, send Output a written cancellation notice (email is acceptable) within 14 days of your purchase. Include your account email, subscription start date, and a clear statement that you wish to cancel within your cooling-off period and request a refund. Keep a copy of your email for your records.
App store and google play purchases
Subscriptions purchased through Apple App Store or Google Play are subject to the refund policies of those platforms, not Output's web policy. Apple gives you 14 days to request a refund on most app purchases and subscriptions. Google Play offers a similar window. Refund requests through these platforms are handled by Apple or Google directly, not by Output.
To request a refund on App Store, visit reportaproblem.apple.com. For Google Play, go to play.google.com/store, find the Output subscription in your purchase history, and select "Request a refund". These platforms often approve refunds if you request them within their stated window.
How to contact output for refund requests
Email Output support at the address provided in their help centre or on your invoice. Clearly state your subscription plan, the dates you were charged, your account email, and that you are requesting a refund under either Output's 30-day policy (annual subscriptions) or your statutory cooling-off right (all subscriptions within 14 days). Keep your email concise and include your receipt or invoice number if you have it.
Output's support team typically responds within 2-3 business days in South Africa. If they refuse your refund and you believe you have legal grounds under the Consumer Protection Act, escalate to the National Consumer Commission (NCC) with copies of all correspondence.
Common mistakes to avoid when cancelling
Cancelling a subscription should be straightforward, but many people stumble because they don't prepare or they cancel in the wrong place. Learning from these pitfalls now saves you frustration and wasted money.
Mistake one: cancelling in the wrong system
If you subscribed through your app but try to cancel on the web-or vice versa-your subscription will still renew. The billing systems don't talk to each other. Always cancel where you originally signed up. Check your bank statement to confirm the platform, then cancel there. Stopee has seen this error waste hundreds of rands for consumers who thought they'd cancelled but were charged again the next month.
Mistake two: not requesting a refund in time
Output's 30-day refund window for annual subscriptions and your statutory 14-day cooling-off right both have hard deadlines. The day after those windows close, you lose your refund eligibility. Calculate your 14- and 30-day dates now and set a phone reminder. Don't assume Output will honour a late request as a courtesy.
Mistake three: cancelling your payment method instead of your subscription
If you cancel your credit card or bank account linked to Output but don't cancel the subscription, Output will try to renew using alternative payment methods on file or will mark your account for collection. You can still be charged. Always cancel the subscription itself, not just the payment method.
Mistake four: not saving proof before you cancel
Screenshot your subscription page, your billing history, and the cancellation confirmation. If a dispute arises-Output claims you never cancelled, or they charge you again-your screenshots are proof. Email providers delete messages, and account dashboards reset; screenshots last forever.
After you cancel: your next steps
Cancelling your subscription is done, but your work isn't finished. Monitor your account and billing to make sure no surprise charges appear, and know when you can resubscribe if you change your mind.
Monitor your next billing date
For 30 days after you cancel, check your bank account around your old billing date to confirm no renewal charge appears. If Output charged you again, contact your bank immediately and dispute the charge. Provide your bank with a copy of your cancellation confirmation email. Most banks reverse unauthorised charges within 7-10 business days in South Africa.
Keep your cancellation email
Output sends a confirmation email when you cancel. File this in a folder labelled "Subscriptions" or "Cancellations" and keep it for at least one year. If Output ever tries to claim you didn't cancel, this email is your proof. Many consumer disputes are resolved simply by producing a cancellation confirmation from the company.
Resubscribe anytime
Cancelling doesn't permanently delete your Output account. You can resubscribe at any time by logging back in at account.output.com or downloading the app again. If you do resubscribe soon, check whether you're eligible for any promotional pricing or trial period.
How stopee helps you take control
Cancelling subscriptions shouldn't feel like a battle. Stopee exists to give you clear, step-by-step guidance so you cancel on your terms, understand your refund rights, and avoid the traps that cost consumers money every day. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds under consumer law, and stay in control of their spending.
Whether you're cancelling Output today or researching your options, Stopee walks you through every detail so you know exactly what to do and what to expect. Your time and money matter. Take back control with Stopee.
Output contact details
If you need to reach Output for support, billing inquiries, or refund requests, use the details below. Support articles are available at support.output.com, but for direct contact, email is typically your fastest option.
Primary support channels
| Contact method | Details | Best for |
|---|---|---|
| Support portal | support.output.com | Self-service articles and ticketed support |
| Email support | Check your invoice or app for support email | Refund requests and account issues |
| In-app support | Help or Settings menu in Output app | Quick questions while playing |
| Account login | account.output.com | Direct cancellation and billing changes |
If output doesn't respond
If Output ignores your refund request or refuses a refund you believe you're entitled to under South African law, escalate to the National Consumer Commission (NCC). The NCC handles consumer complaints and can compel companies to comply with the Consumer Protection Act. File a complaint at nccsa.org.za or contact them at 012 428 7000.
Stopee recommends documenting every communication with Output-save emails, screenshot confirmations, and note dates and times of any phone calls. This documentation strengthens your case if you need to escalate to the NCC or pursue a refund through your bank.