Manage Rooster Teeth

How to cancel rooster teeth and protect your money in south africa

What is rooster teeth and why you might want to cancel

Rooster Teeth is a US-based entertainment company that created original web series, podcasts, and gaming content enjoyed by millions of fans worldwide. The company operated a premium membership service called FIRST, which gave subscribers ad-free viewing, exclusive episodes, and early access to new content. However, the FIRST subscription service ceased operations on 15 May 2024, which means new subscriptions are no longer available and existing memberships have been discontinued.

Why cancellation matters now

If you still have an active Rooster Teeth FIRST membership or billing arrangement on your account, you need to cancel immediately to avoid unexpected charges. Even though the public service shut down, some subscribers report continued billing attempts or orphaned payment methods linked to their accounts. This guide from Stopee will walk you through every cancellation method and help you understand your rights as a South African consumer.

The service shutdown and what it means for you

When Rooster Teeth ended FIRST in May 2024, the company transitioned some content to external platforms. If you were billed through Google Play, Apple App Store, PayPal, or a credit card, your cancellation process depends entirely on which platform you used. Stopee recommends checking all payment methods you may have linked to your account, because cancelling on one platform does not automatically cancel subscriptions on another.

Your consumer rights in south africa

Protection under the consumer protection act

South African law gives you powerful protections when cancelling digital services and subscriptions. The Consumer Protection Act (section 48) requires that any cancellation or withdrawal must be processed without penalty, cost, or obligation. This means Rooster Teeth cannot charge you a cancellation fee, and you have the right to cancel at any time without justification.

For digital services specifically, you have a 14-day cooling-off period from the date of purchase during which you can cancel for a full refund if no service has been rendered. If you have already accessed the content, this window is narrower, but South African law still requires transparency and good faith. Stopee advises keeping all order confirmations and billing emails as evidence if you need to escalate a dispute.

Defective merchandise and refund rights

If you purchased physical merchandise (branded clothing, collectibles, or other items) from the Rooster Teeth store, South African consumer law is more generous than Rooster Teeth's stated 30-day return policy. The National Consumer Commission recognises a reasonable time for returning defective goods as up to six months in many cases. If an item arrives damaged or does not match its description, you can claim a refund or replacement even beyond Rooster Teeth's window.

To strengthen your claim, photograph any defects immediately and contact Rooster Teeth with clear evidence. If they refuse, you can escalate to the National Consumer Commission (NCC) at complaints.ncc.org.za, which investigates unfair business practices and enforces refunds on your behalf.

Cancellation methods and which platform you use

Direct cancellation on rooster teeth's website

If you subscribed directly through roosterteeth.com, you cancel through your account dashboard. This method gives you the most control and the clearest cancellation confirmation. Follow the steps below in order.

Third-party platform cancellations

If you subscribed through Google Play, Apple App Store, or PayPal, you must cancel on that platform, not on Rooster Teeth's website. Simply deleting the Rooster Teeth app will not stop your billing. This is a common mistake that leaves subscriptions active in the background. Stopee highlights this because many South African subscribers discover unwanted charges months later only when reviewing their statements.

How to cancel rooster teeth step by step

Cancel through the rooster teeth website

Follow these steps if you subscribed directly at roosterteeth.com.

1. Open your web browser and go to roosterteeth.com, then sign in with your username and password.
   • If you have forgotten your password, click "Forgot password?" and reset it via the email you registered with.
2. Click your profile icon or account name in the top right corner, then select "Account settings" or "Billing."
   • On mobile, you may see a hamburger menu (three horizontal lines) instead.
3. Look for a section labelled "Subscriptions," "Membership," or "Active plans."
   • You should see your FIRST membership listed with a renewal date.
4. Next to your active subscription, click "Cancel plan," "Cancel membership," or "Manage subscription."
   • Rooster Teeth may ask you to confirm your reason for cancelling. You do not have to explain; simply select "Other" or proceed without selecting a reason.
5. Review the cancellation summary, which shows your final billing date and when access ends.
   • Most platforms allow you to continue watching until the end of your current paid period.
6. Confirm the cancellation by clicking "Confirm cancellation" or "Yes, cancel my membership."
   • Pro tip: Screenshot this confirmation page and save the confirmation email Rooster Teeth sends. You will need this proof if any future charges appear.

Cancel through google play

If you subscribed on an Android device via Google Play, cancel here.

1. Open the Google Play app on your Android phone or tablet, or visit play.google.com in a web browser.
   • If using the browser, sign in with the Google account linked to your subscription.
2. Tap the profile icon in the top right corner, then select "Payments and subscriptions."
   • In a browser, click "Manage subscriptions."
3. Choose "Subscriptions" to see all active subscriptions.
   • Search for Rooster Teeth or FIRST in the list.
4. Tap the Rooster Teeth subscription, then select "Cancel subscription."
   • Google will ask if you want to continue the free trial (if one is active). Select "Cancel subscription" again to confirm.
5. Follow any additional prompts to confirm.
   • Warning: If you see a "Resume subscription" button instead of "Cancel subscription," your membership may already have ended. Check your billing history to be sure.
6. Google will send a confirmation email to your registered address within minutes. Verify that you have received this email before assuming cancellation is complete.
   • If no email arrives within two hours, contact Google Play support.

Cancel through apple app store

If you subscribed on an iPhone or iPad, follow these steps.

1. Open the Settings app on your Apple device.
   • On newer iOS versions, scroll down and tap "App Store."
   • On older versions, look for "iTunes & App Store."
2. Tap your Apple ID at the top of the screen, then select "View Apple ID."
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Tap "Subscriptions."
   • You will see all active and recently cancelled subscriptions.
4. Find Rooster Teeth in the list and tap it.
   • If you do not see it, scroll down or check "Expired subscriptions" to confirm it is not already cancelled.
5. Tap "Cancel subscription" or "Cancel free trial" depending on what appears.
   • Apple will show you the refund eligibility and final billing date.
6. Confirm the cancellation by tapping the red "Confirm" button.
   • Pro tip: Apple sends confirmation to your registered email within hours. Save this email for your records.

Cancel through PayPal

If you linked PayPal to your Rooster Teeth account, cancel your subscription authorisation here.

1. Go to paypal.com and log in with your email and password.
   • If you are in South Africa, select ZAR currency and your country.
2. Click the settings icon (gear symbol) in the top right, then select "Settings."
   • On mobile, tap the menu icon (three horizontal lines).
3. On the left side, select "Payments" or "Payments and subscriptions."
   • Look for a section called "Manage automatic payments" or "Active subscriptions."
4. Find Rooster Teeth in the list and click on it.
   • If you do not see it, the subscription may already be cancelled or inactive.
5. Click "Cancel" next to the Rooster Teeth subscription.
   • PayPal will ask you to confirm. Click "Yes, cancel this subscription."
6. PayPal will display a confirmation message and send an email to your registered address.
   • Warning: Even after cancelling on PayPal, check your PayPal transaction history for 30 days to ensure no further Rooster Teeth charges appear.

What happens after you cancel

Access and viewing rights after cancellation

Cancelling your subscription is hard, especially if you loved the content. Most services, including Rooster Teeth, let you keep watching until the end of your current billing period. This means if you cancel on the 10th of the month but your payment is due on the 25th, you can usually access all FIRST content until the 25th. After that date, your account reverts to the free tier, and you lose access to exclusive episodes and early releases.

Some content may remain viewable on free accounts, but Rooster Teeth's archive decisions are not always clear. Stopee recommends downloading or screen-recording any videos you absolutely want to keep, because the company does not guarantee permanent storage of free content.

Your account and data retention

Cancelling your subscription does not delete your Rooster Teeth account. Your username, viewing history, saved content, and profile remain intact. This means you can resubscribe later if you wish, and you will not lose your account data. However, Rooster Teeth's terms state that the company may delete inactive accounts after a period of inactivity (often 12 months). If you want to preserve your account indefinitely, log in occasionally or update your profile.

Billing and future charges

After cancellation, future automatic renewals stop immediately on the platform you cancelled from. Your payment method is no longer authorised for Rooster Teeth charges on that platform. However, if you used multiple platforms or payment methods, you must cancel on each one separately. Stopee strongly advises checking your complete list of active subscriptions on Google Play, Apple App Store, and PayPal, because even one missed cancellation can trigger unwanted charges.

Will you get a refund after cancellation

Subscription refund eligibility

Rooster Teeth does not automatically issue refunds when you cancel a subscription. However, South African consumer law and the terms of your payment platform may entitle you to a refund in specific situations. Your chances depend on three factors: how much of the billing period remains, whether you accessed the service, and which platform processed your payment.

If you cancel within 14 days of subscribing and have not accessed any FIRST-exclusive content, you have the strongest claim to a full refund under the Consumer Protection Act's cooling-off period. If you have already watched premium content, your refund eligibility drops significantly, but you may still have grounds for a prorated refund (a partial refund for unused days).

How to request a refund

Contact Rooster Teeth support with a clear, polite email requesting a refund. Include your account email, subscription start date, cancellation date, and the reason (for example, "service no longer used" or "charged after cancellation"). Keep your tone professional and reference South African consumer law if the service was shut down or if you were charged after requesting cancellation.

If Rooster Teeth refuses, contact your payment provider immediately. Google Play, Apple, and PayPal all have dispute resolution processes that side with consumers when the service provider fails to cancel on time or continue billing after cancellation. You can file a chargeback or dispute through your bank or payment app, and Stopee has seen thousands of consumers recover refunds this way.

Merchandise refund rules

Physical items from the Rooster Teeth store have stricter rules. Made-to-order merchandise (custom or bespoke items) is generally not refundable unless the item is defective. If your order is still in production when you request cancellation, contact Rooster Teeth immediately with your order number. They may be able to stop production and refund you in full. Once production begins, refunds are unlikely.

Defective merchandise must be reported within 30 days of delivery with photographic evidence of the defect. However, South African law extends this window to up to six months, so if Rooster Teeth refuses a refund within their 30-day window, you can escalate to the National Consumer Commission and claim your refund under consumer protection standards.

Pricing and plan information

FIRST membership (legacy service, no longer available)

Rooster Teeth FIRST shut down on 15 May 2024, so new subscriptions are no longer available. The historical pricing was listed in USD, and no current pricing exists in ZAR for the South African market. If you are searching for similar content, consider these alternatives: YouTube Premium, Crunchyroll, Nebula, or local South African streaming services.

Common mistakes when cancelling and how to avoid them

Deleting the app instead of cancelling the subscription

It is a painful mistake, but removing the Rooster Teeth app from your phone does absolutely nothing to stop billing. The app is just a tool to access the service; your subscription exists independently on the platform (Google Play, Apple, PayPal) where you paid. Deleting the app is like uninstalling your banking app: it does not close your account. You must cancel through the subscription platform itself, not through the app.

Stopee has documented hundreds of cases where South African subscribers uninstalled Rooster Teeth, thought they had cancelled, and discovered surprise charges months later. Prevent this by cancelling the subscription first, then deleting the app if you wish.

Forgetting to cancel on every platform

If you used Rooster Teeth on both your phone and web browser, and you paid through different methods, you have multiple active subscriptions. Cancelling on one platform does not affect the others. You must log into each payment platform individually and cancel separately. Create a checklist: Google Play? Apple? PayPal? Direct Rooster Teeth account? Check all four, even if you only think you used one.

Not saving cancellation confirmations

Without proof of cancellation, you cannot dispute a charge if one appears after cancellation. Screenshots and emails are your evidence. Stopee strongly recommends saving the confirmation page, the confirmation email, and a timestamped screenshot of your "Active subscriptions" page showing Rooster Teeth no longer listed. If a charge appears later, forward this proof to your bank or payment provider when disputing the charge.

Ignoring the final billing date

When you cancel, the platform tells you the exact date your access ends and your final charge occurs. Write this date on your calendar. Log back in 24 hours after this date to confirm your subscription is truly gone from the active list. This is the only way to be 100% certain cancellation worked.

Checklist before and after cancellation

Why you might want to cancel rooster teeth

Service shutdown and content migration

The primary reason most subscribers cancel is that Rooster Teeth ended the FIRST service in May 2024. The company no longer offers the membership you paid for, so cancellation is your only option. Some Rooster Teeth content moved to other platforms, but not all, and accessing it requires separate subscriptions elsewhere.

Cost concerns and budget priorities

If you are watching less content than before, or if another streaming service better suits your interests, cancellation makes financial sense. Stopee regularly helps South African consumers cancel unused subscriptions and redirect that money to higher-priority services or savings.

Privacy and account security

If you no longer trust Rooster Teeth's data practices or you want to reduce the number of companies holding your payment information, cancellation is a valid choice. You can keep your account without an active subscription, or request account deletion from Rooster Teeth's support team.

Contact information and escalation

Rooster teeth support and billing inquiries

If you need help cancelling or have questions about your account, contact Rooster Teeth support through their website at roosterteeth.com. Look for a "Help," "Support," or "Contact us" link. Email support typically replies within 24-48 hours in business days. For urgent issues, try live chat if available on their support page.

If Rooster Teeth refuses to cancel or continues billing after you have cancelled, you can escalate to the National Consumer Commission (NCC) in South Africa. The NCC enforces consumer rights, investigates complaints, and can force refunds on your behalf. Submit your complaint at complaints.ncc.org.za or call the NCC helpline.

Primary mailing address

The registered business address for Rooster Teeth Productions, LLC is:

1901 East 51st Street, Suite 20, Austin, TX 78723, United States

An alternative studio location is 636 Ralph Ablanedo Drive, Austin, TX 78748. Send formal cancellation or dispute letters to the first address (the main office). Use registered mail and keep a copy for your records. International mail from South Africa typically takes 7-14 days, so use this method only if email and live chat support are unresponsive.

Summary and next steps

Cancelling Rooster Teeth is straightforward if you follow the platform-specific steps above and cancel on every service you used. Check your payment methods, save your confirmations, and verify cancellation 24 hours after your final billing date. South African consumer law protects you: the Consumer Protection Act prohibits penalty charges, and the cooling-off period gives you refund rights if you cancel within 14 days of subscribing and have not accessed the service.

If Rooster Teeth refuses to cancel or continues charging you after cancellation, escalate to your payment provider (Google, Apple, PayPal) or file a complaint with the National Consumer Commission. Stopee has helped thousands of South African consumers cancel subscriptions, recover refunds, and protect their money from unwanted charges. Use this guide, follow the checklist, and take control of your billing today.