Manage Blogilates

How to cancel blogilates and understand your south african consumer rights

What blogilates is and why you might cancel

Blogilates is an online fitness platform built around Pilates-based workout videos, meal plans and community challenges created by Cassey Ho. The service operates through apps on iOS and Android, as well as via direct web accounts managed by oGorgeous Inc., the company behind the brand.

You get free access to workout videos and community challenges, but the premium subscription (Body by Blogilates) unlocks workout tracking, personalised calendars, meal planning tools and social features. The decision to cancel often comes down to whether you are actually using these features or whether the monthly cost no longer fits your budget.

Understanding what you are paying for

Your Blogilates subscription renews automatically each month or year depending on your chosen plan. The cost appears on your chosen payment platform-Apple App Store, Google Play, your web account, or PayPal-not directly through Blogilates. This matters because each platform has its own cancellation process and refund rules.

Why you might decide to cancel

You may cancel for many reasons: the workouts no longer match your fitness goals, you have switched to a different platform, you cannot justify the monthly cost right now, or you simply forgot about the subscription sitting dormant on your phone. Whatever your reason, you have the right to cancel, and Stopee is here to guide you through the process without getting stuck on confusing platforms or dark patterns.

Your south african consumer rights when cancelling

As a South African consumer, you are protected by the Consumer Protection Act, which gives you important rights when dealing with digital subscriptions and online services.

What the consumer protection act says about subscriptions

The Consumer Protection Act (CPA) protects you from unfair contract terms and gives you the right to cancel agreements with advance notice. While the law does not guarantee automatic refunds for digital services you have already used, it does require that cancellation must be possible and that providers cannot hide their terms or make cancellation unreasonably difficult.

You have the right to receive clear information about any subscription before you buy it, and you can request cancellation at any time. If a company makes cancellation deliberately hard to find or impossible, you have grounds to escalate to the National Consumer Commission (NCC).

If blogilates or your payment platform refuses to help

If you cancel your subscription but the charges continue, or if you cannot access the cancellation option on your chosen platform, you can escalate your complaint to the National Consumer Commission. Stopee recommends documenting all evidence: screenshots of your payment history, confirmation of cancellation attempts, and any support emails. You can lodge a complaint online at www.ncc.org.za or contact the NCC call centre.

How to cancel blogilates on each platform

Your cancellation method depends on where you bought your subscription-Apple, Google Play, direct web account, or PayPal. Follow the step-by-step process for your platform below.

Cancel your blogilates subscription on apple app store (iOS)

If you subscribed through your iPhone or iPad, you cancel directly in iOS Settings, not inside the Blogilates app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Body by Blogilates.
5. Tap Cancel Subscription and confirm your cancellation.

Important timing: You must cancel at least 24 hours before your next billing date to stop the charge. Check your renewal date in the same Subscriptions screen so you know your deadline. If you cancel after the charge posts, you can request a refund directly from Apple within 45 days of the charge.

Cancel your blogilates subscription on google play (Android)

Android users cancel through the Google Play Store app or website, not inside Blogilates.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions from the menu.
4. Tap Body by Blogilates.
5. Select Cancel Subscription and confirm.

Pro tip: If you are using the Google Play website on a computer, log in to your Google Play account, go to Manage subscriptions, find Body by Blogilates, and click Cancel. Your cancellation takes effect at the end of your current billing cycle.

Cancel your blogilates subscription on your web account

If you subscribed directly through the Blogilates website using your Body account, cancel through your account settings on the web.

1. Log in to your Body account at blogilates.com (or use the app).
2. Navigate to your account settings or billing section.
3. Locate your active subscription under Subscriptions or Membership.
4. Select the option to Cancel Subscription and follow the prompts to confirm.

Warning: Keep your cancellation confirmation email or screenshot. If your account does not show a cancellation confirmation within 24 hours, contact support at app@blogilates.com to verify the cancellation went through.

Cancel your blogilates subscription through PayPal

If you linked PayPal to your Blogilates account or paid for your subscription with PayPal, cancel the automatic payment agreement directly in PayPal.

1. Log in to your PayPal account.
2. Navigate to Settings (gear icon in the top right).
3. Select Payments from the left menu.
4. Choose Manage automatic payments.
5. Find the agreement with oGorgeous Inc. (listed as "Body" or "Blogilates").
6. Click Cancel and confirm your request.

Pro tip: PayPal cancellations take effect immediately for future charges, but you will not see a refund of charges already processed. If you are unsure whether your payment went through, check your PayPal transaction history before cancelling.

What to do if you cannot cancel online

If the cancellation option does not appear on your chosen platform, or if you get an error message, contact Blogilates support directly at app@blogilates.com. Include your account email address, subscription platform (Apple, Google, web, or PayPal), and the date you want to cancel. Stopee advises you to also take a screenshot of the error or the missing option so you have proof if you need to escalate later.

What happens to your access after you cancel

Cancelling your subscription does not mean you lose access immediately-this is where many people feel confused or worried about their data.

How long you can still use blogilates

After you cancel, you retain full access to all premium features until the end of your current billing period. If your next charge date is 15 June and you cancel on 1 June, you can continue using premium workouts, meal plans and tracking until 15 June. After that date, you lose access to premium features but retain access to the free content (basic workout videos and challenges).

Your access does not disappear mid-cycle, so you get the full value of what you have paid for up to your renewal date.

What happens to your data and account history

Your account, workout history, progress tracking and personal settings are retained after cancellation. You can log back in anytime and see your past workouts, achievements and saved preferences. Blogilates does not delete your data simply because you cancelled your subscription.

If you want your data removed entirely, contact app@blogilates.com and request account deletion or data removal. This process typically takes 5 to 10 business days, and Stopee recommends keeping your cancellation confirmation email as proof of your request.

Blogilates pricing and plan options in south africa

Blogilates pricing varies depending on where you purchase your subscription, because Apple App Store and Google Play set their own local pricing in South African Rand.

Current subscription plans and pricing

Important note: Exact pricing in ZAR depends on your device's App Store region settings and current exchange rates. Check the price shown in your App Store or Google Play listing before you purchase, as this is the amount you will actually be charged. Stopee always recommends confirming the local price in your currency before signing up.

Refunds and what you can claim back

Blogilates does not publicly offer automatic refunds, but your payment platform (Apple, Google, or PayPal) may approve refunds under specific conditions.

Blogilates refund policy and your options

Blogilates itself does not guarantee refunds for cancelled subscriptions or unused services. Digital fitness services are treated as non-refundable in most cases because you have already accessed the content. However, this does not mean you have no recourse if something went wrong.

Platform-specific refund processes

1. Apple App Store refunds: Request a refund directly from Apple within 45 days of the charge. Go to Settings > Your Name > iTunes and App Store > View Apple ID > Purchase History. Find the Blogilates charge, tap it, and select Report Problem. Select your reason (e.g., accidental purchase or not as described) and submit. Apple approves or denies refunds within 48 hours.
2. Google Play refunds: Refund requests must be made within 48 hours of purchase. Open Google Play Store, tap your profile, go to Payments and Subscriptions > Subscriptions > Body by Blogilates, and look for a refund option if available. If not, contact Google Play support directly.
3. PayPal refunds: Log into PayPal, go to your Transaction History, find the Blogilates charge, and click Report. Explain the issue and submit. PayPal reviews disputes within 10 business days.
4. Direct web account refunds: Contact app@blogilates.com with your account email and request details. Explain why you deserve a refund (duplicate charge, technical issue, or unauthorised purchase) and include your account statement as proof.

Warning: Refunds are not guaranteed for cancellations made after you have used the service. Platforms are more likely to approve refunds if you cancelled within 24 to 48 hours of purchase and did not use the service, or if there was a technical problem preventing you from cancelling properly.

Common mistakes to avoid when cancelling

Many people cancel but then get charged again because they missed a crucial step or cancelled in the wrong place-this is frustrating, and you can avoid it by knowing what to watch for.

Mistake 1: cancelling inside the blogilates app instead of your payment platform

The Blogilates app may have a link to manage your subscription, but that link takes you to your payment platform (Apple, Google, or PayPal) to actually cancel. Simply deleting the Blogilates app does not cancel your subscription. You must go through Apple Settings, Google Play, or your payment account to stop the renewal.

Mistake 2: missing the 24-hour cancellation deadline before billing

On Apple App Store, you must cancel at least 24 hours before your renewal date. If you wait until the day of or after the charge, the cancellation may not take effect in time to stop that month's charge. Check your renewal date in your platform's Subscriptions section before you cancel.

Mistake 3: not getting or saving your cancellation confirmation

Always take a screenshot or save the cancellation confirmation message. If you are charged again after cancelling, you need proof that you cancelled successfully. Without it, your dispute will be harder to prove to your payment platform or the National Consumer Commission.

Mistake 4: assuming your cancellation went through without checking

After cancelling, go back to your Subscriptions section 24 hours later to confirm that Body by Blogilates no longer appears as an active subscription. If it is still listed, contact support immediately. Do not wait for the next charge to discover the cancellation did not work.

Before you decide: should you keep or cancel blogilates

Cancellation is the right choice if the cost no longer justifies the value you are getting, but it is worth pausing for a moment to decide if cancellation is really what you want.

Reasons to keep your subscription

• You use the workouts at least 3 times per week and enjoy the community features.
• The meal plans and tracking features help you stay accountable to your fitness goals.
• The cost fits comfortably in your monthly budget and you would miss the structured programming.
• You are on a free trial or promotional rate that ends soon-cancelling now may lock you out of that offer if you want to rejoin later.

Reasons to cancel now

• You have not opened the app in over a month and do not see yourself using it in the near future.
• The monthly cost (even R 80-120) is a stretch right now, or there are other priorities for your money.
• You have found another fitness platform or routine that works better for you.
• You signed up for a free trial and forgot to cancel before the paid subscription started.
• You want to use the free tier (basic workout videos) instead and save the premium cost.

How to know your cancellation is final

After you press Cancel, you deserve certainty-here is your verification checklist.

Your cancellation checklist

1. Confirm the cancellation message appeared on your screen and take a screenshot immediately.
2. Wait 24 hours, then return to your subscription settings and verify Body by Blogilates no longer appears as an active subscription.
3. Check that your next billing date is no longer showing in your account.
4. On your next renewal date (the original date your charge would have posted), verify that no charge appears on your bank statement or payment platform.
5. If you are worried, check your payment platform's transaction history 48 hours after your expected renewal date to confirm the charge did not go through.
6. Save your cancellation confirmation email or screenshot forever-you may need it as proof if a dispute arises later.

Pro tip: Set a phone reminder for your original renewal date. When that date arrives and no charge appears, you know 100% that your cancellation worked.

Contact information and next steps

If you are still having trouble cancelling or believe you have been charged unfairly after cancellation, use these contacts.

Blogilates support and escalation

• Blogilates support email: app@blogilates.com
• Blogilates operating company: oGorgeous Inc., Santa Monica, California, USA (contact via the support email above for any postal enquiries)
• Your payment platform support: Apple Support (apple.com/support), Google Play Help (support.google.com/googleplay), or PayPal Help Centre (paypal.com/support)
• South African consumer protection: National Consumer Commission (NCC), www.ncc.org.za, or call the NCC call centre for complaints related to unfair contract terms or repeated unauthorised charges

Next steps if you need further help

If you have cancelled but continue to be charged, follow this escalation path:

1. Contact your payment platform support first (Apple, Google, or PayPal). They process the actual charge and can often reverse it faster than Blogilates.
2. If the platform support does not help within 5 business days, escalate to your bank or credit card issuer and dispute the charge formally.
3. If the charge remains or you want to lodge a formal complaint about unfair cancellation practices, file a complaint with the National Consumer Commission at www.ncc.org.za. Include your cancellation confirmation, screenshots of the error, and copies of all support emails.
4. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by documenting evidence and escalating to the right authority-the same process works for you.

Final summary: cancel blogilates with confidence

Cancelling Blogilates is straightforward once you know which platform you used to buy your subscription. Whether you subscribed through Apple, Google Play, the web, or PayPal, your cancellation process takes fewer than five minutes, and you retain full access until your billing cycle ends.

You have the right to cancel under South African law, and Stopee is committed to making sure you understand your rights and complete the process without confusion or dark patterns slowing you down. Document your cancellation, verify it worked 24 hours later, and you are done.

If you face any pushback from Blogilates or your payment platform, use the escalation contacts and evidence-gathering steps outlined above. The National Consumer Commission exists to protect you when companies refuse to respect your cancellation rights, and Stopee recommends using that authority if you need it.

Ready to cancel? Choose your platform above, follow the step-by-step process, and take a screenshot of your confirmation. You have got this-and Stopee is here if you need additional guidance at stopee.com.