Manage Fitingo

How to cancel fitingo in south africa: your complete step-by-step guide

What is fitingo and how does it work

Fitingo is a subscription-based fitness platform that delivers personalized workout plans, nutrition guidance and progress tracking through a mobile app and web portal. You get immediate access to digital content once you subscribe or make a purchase, and the platform manages your billing and access directly or through your app store account.

How fitingo delivers content

Everything Fitingo offers is digital and available on-demand. You log in to the app or website, select your workout or nutrition plan, and start immediately. Because the content is performance-based and you can access it right away, your billing cycle is tied to your subscription status on the platform or through the app store (Apple App Store or Google Play) where you bought access.

What fitingo subscriptions include

Fitingo offers a mix of free and paid tiers. The paid plans unlock premium features, advanced workout customization and one-on-one nutrition guidance. You pay weekly, monthly or annually depending on the plan you choose, and you can upgrade or downgrade your subscription at any time.

Fitingo pricing and plan options in south africa

Below are the current Fitingo subscription plans available in South Africa, listed in ZAR.

Pro tip: if you are trialling Fitingo on a free plan, you will not be charged unless you upgrade to a paid tier. If you are on a paid plan and want to pause rather than cancel, check your account settings for a "pause subscription" option, which some fitness apps offer.

Should you cancel fitingo: key considerations

Before you cancel, it is worth pausing to ask yourself whether cancellation is the right choice or whether there is another option.

Reasons you might want to cancel

You may be cancelling because you are not using the app regularly, the workouts do not match your fitness level or goals, you are moving to a different fitness platform, or the cost is no longer sustainable for your budget. All of these are valid reasons. If cost is the issue, you could downgrade to the free tier or switch to a cheaper plan (weekly instead of monthly, for example) before cancelling outright.

Reasons you might want to pause instead

If you love Fitingo but need a temporary break-for example, during a busy work period or while recovering from injury-contact Fitingo support to ask about pausing your subscription. A pause preserves your progress data and means you can restart without losing your history. This is often better than cancelling and then re-subscribing later.

What stopee recommends

Stopee advises you to review your actual usage over the last 30 days. If you have logged in fewer than four times, cancellation probably makes sense. If you have used it regularly but hit a cost barrier, talk to Fitingo support about a free trial reset or a discounted plan. Stopee helps consumers like you avoid cancelling services they actually want and find ways to use them affordably instead.

How to cancel fitingo on web (fitingo.com)

Cancelling via the Fitingo website is the most direct method if you subscribed directly on their platform rather than through an app store.

1. Visit fitingo.com and log in with your email address and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
   • Check your spam or promotions folder if you do not receive the reset email within 5 minutes.
2. Navigate to your account settings.
   • Look for a "Settings" icon (usually a gear symbol) or "Account" menu in the top right corner.
   • You may see links like "Account", "Preferences", "Billing" or "Subscriptions"-click on any of these to find your subscription details.
3. Find the "Subscription" or "Billing" section and select your active plan.
   • You should see a summary of your current plan, the next renewal date and your billing amount.
   • Look for a button or link that says "Cancel subscription", "Manage subscription" or "Delete account".
4. Click "Cancel subscription" and confirm your choice.
   • Fitingo may ask you why you are cancelling-answer honestly so they understand customer feedback.
   • Some platforms offer a discount or pause option at this point; review any offers before proceeding.
   • Read the confirmation message carefully to understand when your access ends.
5. Check your email for a cancellation confirmation.
   • Fitingo should send you a confirmation email within 10 minutes.
   • Save this email as proof of your cancellation date and any refund eligibility.
   • Warning: if you do not receive a confirmation, log back in to verify the cancellation went through-do not assume it did.
6. Verify that access has stopped on the next renewal date.
   • Return to your account settings on the cancellation date and confirm the subscription no longer shows as "active".
   • If it still shows as active, contact Fitingo support with your confirmation email.

How to cancel fitingo on iOS (Apple app store)

If you subscribed to Fitingo through the Apple App Store on your iPhone or iPad, you must cancel through the App Store settings, not through the Fitingo app itself.

1. Open the Settings app on your iPhone or iPad.
   • Do not open Fitingo-go directly to your device's Settings.
   • Scroll to the top and look for your name or "Apple ID".
2. Tap your Apple ID name or profile icon at the top of the Settings menu.
   • You should see options like "Name, phone numbers, email", "Password and security" and "Subscriptions".
   • If you have multiple Apple IDs, make sure you tap the correct one.
3. Select "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple ID.
   • Scroll down until you find "Fitingo".
4. Tap "Fitingo" to view your subscription details.
   • You should see your plan name (Weekly Premium, Monthly Premium, etc.), renewal date and price.
   • Look for a "Cancel subscription" or "Cancel" button.
5. Tap "Cancel subscription" and confirm.
   • Apple will ask you to confirm the cancellation.
   • Read any messages about refunds or what happens to your access.
   • Pro tip: cancel at least 24 hours before your renewal date to avoid being charged again.
6. Check for a confirmation screen.
   • You should see a message that says "Subscription cancelled" or "You have cancelled your subscription".
   • Apple does not always send email confirmations for subscription cancellations, but your Settings page will update to show the cancellation date.
   • Screengrab this confirmation for your records.

How to cancel fitingo on android (Google play)

If you subscribed to Fitingo through Google Play on an Android device, cancellation happens through the Google Play app, not the Fitingo app.

1. Open the Google Play Store app on your Android device.
   • This is the official Google app store, not Fitingo.
   • Tap your profile icon in the top right corner (usually a circle with your initial or photo).
2. Select "Manage subscriptions" or "Subscriptions".
   • You may see a menu-look for "Manage subscriptions" or "Payments and subscriptions".
   • If you see "Payments and subscriptions", tap it first, then select "Subscriptions".
3. Find and tap "Fitingo" in your active subscriptions list.
   • Your subscriptions are listed alphabetically.
   • Tap the Fitingo entry to see your plan details and renewal date.
4. Tap "Cancel subscription".
   • Google Play will display your cancellation options.
   • You may see an option to pause for 3 or 12 months instead-choose this if you want to avoid losing your account.
5. Confirm the cancellation.
   • Follow the on-screen prompts to finalize the cancellation.
   • Warning: ensure you cancel before the next billing date to avoid another charge.
   • Google Play will show you the exact date your access ends.
6. Take a screenshot of the confirmation page.
   • Unlike Apple, Google Play sends confirmation emails for cancellations, but screenshots provide backup evidence.
   • Note the cancellation date and any refund details shown.

What happens after you cancel fitingo

Cancellation does not happen instantly, and you need to know what to expect in the days and weeks after you submit your cancellation request.

Your access during and after the billing period

When you cancel, Fitingo stops charging you at the end of your current billing period. You retain access to the app and all premium features until that date-do not expect immediate lockout. For example, if you cancel on the 15th and your renewal date is the 28th, you can use Fitingo until the 28th. On the 29th, the app will either log you out or downgrade you to the free tier.

Your account data and personal information

Cancelling your subscription does not automatically delete your account or erase your workout history, progress data or nutrition logs. If you want Fitingo to delete this information, you need to use the "Delete account" option in your settings or contact support directly. Stopee recommends sending a written request for data deletion to Fitingo's support email and keeping a copy for your records.

Unsubscribing from marketing emails

Fitingo may continue to send you marketing emails after cancellation. At the bottom of any promotional email, you should find an "Unsubscribe" link. Click it to stop receiving newsletters. If you do not see an unsubscribe link, contact support and ask to be removed from their mailing list.

Can you get a refund after cancelling fitingo

Refunds for digital fitness services are rare and depend on how and where you subscribed, as well as how long you have been a member.

Refunds for web purchases (direct on fitingo.com)

Fitingo classifies workout and nutrition content as a service delivered immediately upon purchase. Because you receive access right away and can use the product, your right to withdraw (a consumer protection right under South African law) is lost once delivery has begun. Refunds are not available unless the service was defective, misrepresented or you cancelled within a specific window set by Fitingo's own policy. Check your original confirmation email for any refund eligibility window.

Refunds through apple app store

If you subscribed through the App Store, you cannot request a refund from Fitingo. You must contact Apple directly. Apple offers refund eligibility within 14 days of purchase if you request it through your App Store account. Stopee advises you to go to Settings > [Your Name] > iTunes & App Stores, find "Purchase History", locate the Fitingo charge and tap "Report a Problem". Select the specific transaction and explain why you want a refund. Apple will review and respond within 7 days.

Refunds through google play

Similarly, Google Play manages refunds for Android subscriptions, not Fitingo. You have 48 hours from the date of purchase to request a full refund. Open the Google Play Store app, go to your profile, tap "Manage subscriptions", select Fitingo, then "Cancel subscription". If you are within 48 hours of your first charge, you should be offered a refund option. For refunds outside this window, contact Google Play support directly through your account settings.

Your consumer rights when cancelling fitingo in south africa

South African consumer protection law gives you specific rights when cancelling digital services and subscriptions, and Stopee wants you to know what those are.

Your right to cancel within a cooling-off period

Under the Consumer Protection Act 68 of 2008, you have the right to cancel most distance contracts (including online subscriptions) within 5 business days of purchase if the agreement allows it. However, this right is lost once the digital service has been performed or delivered to you. Because Fitingo delivers access immediately, your cooling-off period may not apply. Check Fitingo's terms and conditions for any longer cancellation window they offer.

Your right to clear billing information

Fitingo must provide you with clear information about the cost, billing frequency and cancellation process before you subscribe. If they did not disclose these clearly, you may have grounds to dispute a charge. Stopee recommends reviewing your original confirmation email and the Fitingo website's terms page to confirm all costs were disclosed upfront.

Your right to cancel without penalty

Once your cooling-off period ends (if applicable), you can still cancel your subscription at any time. Fitingo cannot charge you a cancellation fee or penalty-only the recurring subscription fee for the period already consumed. If Fitingo charges you a cancellation fee, report this to the National Consumer Commission (NCC) at www.ncc.org.za.

Escalation if fitingo refuses to cancel

If you submit a cancellation request and Fitingo does not honour it, or if charges continue after you cancel, file a complaint with the National Consumer Commission. Provide your cancellation request, confirmation emails and bank statements showing unwanted charges. The NCC can investigate and compel Fitingo to refund your money. Stopee has helped thousands of consumers resolve billing disputes by escalating to the NCC when companies refuse to cooperate.

Common mistakes people make when cancelling fitingo

Cancelling a subscription sounds simple, but many people miss critical steps and end up charged again or unable to prove they cancelled.

Deleting the app without cancelling the subscription

This is the biggest mistake. Removing the Fitingo app from your phone does not cancel your subscription-you will still be charged. You must cancel through your account settings (web, App Store or Google Play) before you delete the app. Stopee urges you to cancel first, wait for confirmation, and only then delete the app.

Cancelling on the renewal date rather than before it

If you wait until your renewal date to cancel, you may be charged before the cancellation processes. Always cancel at least 1-2 days before your next billing date. Check your account settings for the exact renewal date and mark your calendar.

Not saving your confirmation email

Emails get lost, deleted or marked as spam. Screengrab your cancellation confirmation from your account settings and email it to yourself or save it to a folder. This proof is essential if Fitingo charges you after you cancelled and you need to dispute the charge.

Ignoring continued charges after cancellation

If Fitingo charges you even after you cancelled, do not assume it is a mistake or that they will refund you automatically. Contact your bank or card issuer within 30 days to dispute the charge (called a "chargeback"). Simultaneously, email Fitingo support with your cancellation confirmation and the unwanted charge screenshot. If they refuse to refund you, escalate to the NCC.

Cancellation checklist: ensure you have cancelled correctly

Use this checklist to confirm your Fitingo cancellation is complete and protected.

Contact and cancellation address for fitingo

If you need to reach Fitingo for cancellation support or have questions about your account, use the following contact methods.

How to contact fitingo support

Fitingo's registered company address (as identified in their Terms and Conditions) is the appropriate address for sending formal notices regarding subscription cancellation and dispute resolution. In most cases, you should cancel through the app or website first, then contact support only if that does not work. For email inquiries, look for a "Contact us" or "Support" link on fitingo.com or within the Fitingo app. Include your account email address, the date you attempted to cancel and your confirmation reference number (if you have one).

When to escalate beyond fitingo

If Fitingo does not respond to your cancellation request within 7 business days or refuses to cancel your subscription, escalate to the National Consumer Commission (www.ncc.org.za). You can also lodge a complaint with your bank's dispute resolution team if charges continue after cancellation. Stopee recommends keeping all documentation-cancellation confirmations, emails to support, bank statements and screenshots-in one folder for easy reference.

Conclusion: cancel fitingo with confidence

Cancelling Fitingo is straightforward when you follow the right steps and know your consumer rights. Whether you subscribed via the website, Apple App Store or Google Play, the process takes just a few minutes. The key is to cancel on the correct platform, save your confirmation, verify the cancellation in your account settings and monitor your bank statement to confirm no further charges arrive. Stopee has helped thousands of consumers cancel fitness apps and other subscriptions without losing money to unwanted charges or encountering company pushback. You now have the knowledge and tools to do the same-cancel confidently and reclaim control of your subscriptions.