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Cancel My Pt Hub: The Right Way
How to cancel my pt hub: the complete south african guide to stopping your subscription
Understanding my pt hub and why you might want to cancel
My Pt Hub is a fitness management platform designed to help personal trainers, studios and clients organise workouts, nutrition plans, client bookings and progress tracking all in one place. Whether you use it as a trainer managing multiple clients or as an individual tracking your fitness journey, the platform connects via web and mobile apps to keep everything synced.
If you have decided to cancel your My Pt Hub subscription, you are not alone. Some users find the service no longer fits their needs, others discover unexpected billing issues, and some simply prefer alternative platforms. Whatever your reason, Stopee is here to guide you through every step of the cancellation process so you exit cleanly and protect your data.
When cancellation makes sense
You might be ready to cancel if you have switched to a different fitness app, no longer need personal training management features, want to reduce your monthly expenses, or have experienced billing problems. The good news is that cancelling My Pt Hub is straightforward once you know where to look and what to expect.
What this guide covers
Stopee has built this guide to walk you through every cancellation method available in South Africa, explain what happens to your account and data after you cancel, clarify the refund situation, and remind you of your consumer rights under South African law. By the end, you will have the confidence to cancel without surprises.
Your consumer rights in south africa
Before you cancel, it is worth knowing what protections you have as a South African consumer, because your rights may override what My Pt Hub's terms claim.
The national consumer protection act and your protection
South Africa's National Consumer Protection Act (NCPA) gives you specific rights that apply even if a company says "no refunds" in their terms and conditions. Under the NCPA, you are entitled to fair and honest conduct, protection against defective or unsafe services, and the right to cancel if a service was misrepresented or fails to meet reasonable quality standards.
Crucially, many cancellation clauses in subscription terms are unenforceable if they contradict consumer law. If My Pt Hub charged you but the service was defective, unavailable, or not as advertised, you may have grounds for a refund or credit regardless of what their policy states.
When you can challenge a "no refund" policy
My Pt Hub's publicly available terms state that no credits or refunds are provided for fees already paid, and early termination does not guarantee refunds. However, this does not protect them if:
- You subscribed through fraudulent misrepresentation (the service was not as described).
- The service was defective or unavailable for a significant period.
- They failed to honour cancellation requests or continued billing after you cancelled.
- Your cancellation was deliberately made difficult or impossible (a "dark pattern").
In these cases, the NCPA overrides their policy, and you can escalate to the National Consumer Commission (NCC) if My Pt Hub refuses to help.
How to cancel my pt hub using the web app
The easiest way to cancel My Pt Hub is through your account settings on the web. This method works whether you subscribed directly or via the website, and it takes just a few minutes.
Step-by-step web cancellation
- Open a web browser and go to My Pt Hub's login page.
- Enter your email address and password to log into your account.
- Once logged in, click on your profile menu (usually in the top right corner) and select Settings.
- In Settings, find and click General or Account.
- Look for Manage Subscription or Subscription Management.
- Select Cancel from the options presented.
- You may be asked to confirm your reason for cancellation or fill out a brief survey. Answer honestly if you wish, or skip these questions.
- Confirm your cancellation. My Pt Hub will usually display a confirmation message and send a confirmation email within minutes.
- Take a screenshot of the confirmation for your records.
Pro tip: Before you click cancel, export any workout plans, client data, or progress notes you want to keep. My Pt Hub allows you to download your data while your account is active, so do this immediately after confirming your cancellation.
Warning: If My Pt Hub offers you the option to Pause instead of Cancel, be aware that pausing only delays cancellation. Your billing will resume unless you return to cancel completely. Annual subscriptions cannot be paused, so you must cancel outright.
Cancelling if you subscribed via apple app store or google play
If you signed up for My Pt Hub through your phone or tablet's app store, you cannot cancel inside the app itself. Instead, you must use your device's subscription management settings to stop the recurring charge.
Cancelling on an apple device (iPhone or iPad)
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap Media and Purchases, then Subscriptions.
- Find My Pt Hub in the list and tap it.
- Tap Cancel Subscription (or Remove if offered).
- You will be asked why you are cancelling. Provide feedback if you wish.
- Tap Confirm to complete the cancellation.
- Apple will send a confirmation email to your registered address.
Cancelling on an android device (Google play)
- Open the Google Play app on your Android phone or tablet.
- Tap your Profile icon in the top right corner.
- Tap Payments and subscriptions.
- Tap Subscriptions.
- Select My Pt Hub from your active subscriptions.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation and provide feedback.
- Google will send a confirmation email to your Gmail account.
Important: My Pt Hub does not manage cancellations for app store purchases inside the app. You must cancel through Apple or Google directly. If you attempt to cancel via My Pt Hub's website settings and you subscribed through an app store, that cancellation will not stop your app store billing.
Pro tip: Stopee recommends you cancel through both channels if you are unsure which method you used to subscribe. Check your email for receipts from Apple, Google, or My Pt Hub to confirm. This takes two minutes and prevents surprise charges.
What happens to your account and data after cancellation
Cancelling My Pt Hub is not instantaneous. Your account will transition through a few stages, and it is important to understand what access you retain and what you may lose.
Your access window after cancellation
Once you cancel, you typically retain access to your My Pt Hub account until the end of your current billing cycle. If you paid on 1 June and cancel on 15 June, you can usually access your account, view your data, and download files until 30 June. This grace period gives you time to export any important information before losing access completely.
However, after your current billing cycle ends, your account becomes read-only or inaccessible. You will not be able to add new clients, create new workouts, or update progress notes.
Stopping automatic renewals
When you cancel through My Pt Hub's website, automatic renewals stop immediately, and you will not be charged again. If you cancelled through Apple or Google Play, the app store's cancellation stops the recurring charge at the end of your current billing period.
Warning: Some users report that My Pt Hub's cancellation confirmation lacks clarity about when the renewal actually stops. If your next payment date is coming up within days of your cancellation, contact My Pt Hub's support team and ask them explicitly to confirm that your account will not renew. Provide them with your cancellation confirmation number and request written confirmation by email.
Exporting and protecting your data
My Pt Hub's terms recommend that you export any data you need before your access ends. If you are a trainer, this includes client contact details, workout programmes, nutrition plans and progress records. If you are a client, export your progress history, training notes and goals.
Most online platforms allow you to request a data export, usually in PDF or CSV format. Check your Settings for a Data Export or Download My Data option. If none is visible, email My Pt Hub's support team immediately after cancelling and request a full export of your account data. Keep these files in multiple locations (cloud storage, external drive) so you never lose them.
Understanding the refund policy and your options
My Pt Hub's published refund policy is strict, but that does not mean you have no recourse if something went wrong. Stopee explains the official stance and when you may be able to challenge it.
What my pt hub's terms say
My Pt Hub's terms of service state explicitly that the supplier does not provide credits or refunds for fees already due or paid. Early termination of your subscription does not entitle you to a refund for the remainder of your billing cycle. In other words, if you cancel mid-month on a monthly plan, you lose access to the unused portion.
Additionally, My Pt Hub's publicly available terms make no mention of a 14-day cooling-off period or trial period with a money-back guarantee. This differs from some fitness apps that offer a two-week trial or a limited refund window.
When you may qualify for a refund despite the policy
The "no refunds" clause is not absolute under South African law. If any of the following apply to you, you may still be entitled to a refund or credit:
- Service was misrepresented: The app did not work as advertised, lacked promised features, or was significantly less functional than described.
- Service was defective: My Pt Hub was buggy, crashed frequently, or was unavailable for extended periods without compensation.
- Billing error: You were charged twice, charged after cancelling, or charged the wrong amount.
- Cancellation was blocked: You attempted to cancel but the system did not process your request or continued charging you anyway.
- Unfair contract terms: The cancellation clause itself is unfairly one-sided and does not meet NCPA standards for fairness.
If any of these situations apply to you, Stopee recommends you gather evidence (screenshots of errors, emails showing your cancellation attempts, billing records) and contact My Pt Hub's support team in writing. Explain specifically why you believe you deserve a refund and reference the NCPA. If they refuse, escalate to the National Consumer Commission.
Pricing breakdown and what you may lose
Understanding My Pt Hub's pricing structure helps you decide whether cancellation is the right move and whether the cost justified the service you received.
Current and reported pricing in south africa
Third-party subscription listings report a Starter plan equivalent at around R22.50 per month for My Pt Hub in South Africa. However, this price is inferred from indirect sources and may not reflect the current official pricing on My Pt Hub's website or in your account. Pricing can change without notice, and currency conversions may vary by region.
| Plan name | Price (ZAR) | Billing cycle | Key features |
|---|---|---|---|
| Starter (inferred) | R22.50 | Monthly | Up to 3 clients, workout creation, nutrition planning, booking management, basic custom branding |
| Standard (reported) | R45-60 (est.) | Monthly | Up to 15 clients, advanced analytics, team collaboration (if available) |
| Premium (reported) | R75-100 (est.) | Monthly | Unlimited clients, API access, white-label branding (if available) |
| Annual plans | Varies | Annual | Usually 15-20% discount on monthly equivalent; cannot be paused |
Pro tip: Always check your current account billing screen or contact My Pt Hub directly to confirm the exact plan you are paying for and the rate you are being charged. Third-party price data can be outdated, and your actual rate may differ.
Common cancellation mistakes and how to avoid them
Many people accidentally delay or complicate their cancellation by making these preventable errors. Stopee has compiled the most frequent mistakes so you can sidestep them entirely.
Pausing instead of cancelling
This is the most common mistake. My Pt Hub offers a Pause option alongside Cancel. Pausing temporarily halts access but does not end your subscription or stop future renewals. When the pause period ends, your account automatically reactivates and you are billed again. If you truly want to leave, always choose Cancel, never Pause.
Cancelling only through one channel
If you subscribed via Apple or Google Play, cancelling through My Pt Hub's website settings does nothing. Your app store subscription will still renew and charge you. You must cancel through the app store itself. Similarly, if you subscribed directly via My Pt Hub's website, cancelling through Google Play has no effect. Check your email receipts to confirm which method you used, then cancel through that channel.
Not exporting your data before losing access
After your billing cycle ends, you lose access to your account and cannot retrieve your data. If you are a trainer, your client details, workout templates and progress notes vanish. Export everything before your access window closes, or contact My Pt Hub within days of cancelling and request a full data export in writing.
Forgetting to check for surprise charges
After you cancel, monitor your bank or card statements for the next two billing cycles to ensure no further charges appear. If My Pt Hub charges you again after cancellation, contact your bank immediately and dispute the charge as unauthorized. Then escalate to My Pt Hub and request a refund with a reference to your cancellation confirmation.
Not keeping cancellation confirmation records
Screenshot or save every cancellation confirmation email My Pt Hub or your app store sends you. Include the date, confirmation number, and any statement about when your access ends. If a dispute arises, you have proof of your cancellation attempt.
Real experiences from south african users
Stopee has gathered feedback from people who have used and cancelled My Pt Hub in South Africa. Their experiences offer honest insights into what to expect.
What users praise
Many South African users value My Pt Hub's simplicity and intuitive interface. Trainers appreciate the combined workout and nutrition management in one dashboard, and clients like the progress tracking and workout templates. Users often highlight good value for money and note that the app works smoothly on both web and mobile.
Cancellation and billing complaints
Several users report difficulty cancelling annual plans. Some describe the cancellation process as unclear or hidden in Settings, leading to accidental continued payments. Others mention that they submitted cancellation requests but the app continued charging them for weeks afterward, requiring multiple follow-ups and eventual bank disputes to recover funds.
A smaller group of users cited missing exercise demonstration videos, limited exercise library customization, and occasional app crashes or syncing issues as reasons for cancelling. A few reported poor responsiveness from support when they reached out about cancellation problems.
Overall sentiment
My Pt Hub maintains a rating of around 4.5 out of 5 stars on most review platforms, suggesting that most users are satisfied. However, the cancellation experience is a weak point, and Stopee recommends you follow the steps in this guide carefully to avoid joining the group of frustrated customers who faced billing issues after cancellation.
Your step-by-step cancellation checklist
Use this checklist to ensure you cancel cleanly and do not miss any critical steps. Check off each item as you complete it.
- Confirm your subscription method: direct via My Pt Hub website, or via Apple App Store or Google Play?
- Log in to your My Pt Hub account or app store account to verify your current plan and next billing date.
- Export all important data: download workouts, client details, progress notes, nutrition plans and any other files you need.
- Take screenshots of your current subscription details for your records.
- Cancel through the correct channel: My Pt Hub's website (Settings > General > Manage Subscription) or your app store settings.
- Complete the cancellation process and confirm the cancellation request.
- Take a screenshot of the cancellation confirmation page and save any confirmation email from My Pt Hub or your app store.
- Save the confirmation number, cancellation date and expected access end date somewhere safe.
- Monitor your bank or card statements for the next 60 days to ensure no further charges appear.
- If a charge appears after cancellation, contact your bank to dispute it and then contact My Pt Hub.
Pro tip: Set a calendar reminder for the day after your current billing cycle ends to verify that your account no longer shows an active subscription and that no new charges have been processed.
Contact and escalation details for my pt hub
If your cancellation goes wrong or My Pt Hub refuses to process your request, you need to know how to escalate formally. Stopee recommends starting with My Pt Hub directly, then moving to regulatory authorities if necessary.
My pt hub's support channels
Try contacting My Pt Hub through the support or help section of their website or app. Many platforms offer email support, live chat or a contact form. Search for "contact us" on their site or app and document the date and method of your inquiry.
My Pt Hub operates from offices in Brighton, United Kingdom, according to available corporate records. If you need a mailing address for formal correspondence, this may be listed in their terms of service or privacy policy. Always send formal complaints or cancellation requests via email so you have a record of your attempt.
Escalating to the national consumer commission
If My Pt Hub ignores your cancellation request, refuses to refund a charge, or continues billing you after you cancel, you can lodge a formal complaint with the National Consumer Commission (NCC) in South Africa. The NCC investigates complaints about unfair business practices and breaches of consumer rights under the NCPA.
You can file a complaint online at the NCC's website or by post. Include your cancellation evidence, emails to My Pt Hub, billing records, and a clear statement of what went wrong. The NCC will investigate and may compel My Pt Hub to resolve your issue.
Disputing charges with your bank
If My Pt Hub charges you after you have cancelled, contact your bank or card provider immediately and dispute the charge as unauthorized. Provide your cancellation confirmation and explain that you no longer authorized the subscription. Most South African banks can reverse unauthorized charges within 30 to 60 days, though this varies by institution. Do this in parallel with escalating to My Pt Hub and the NCC.
Why cancellation issues matter and how stopee can help
Subscription cancellation should be straightforward, but many platforms deliberately hide the cancel button, obscure the process, or fail to stop billing after you ask them to stop. These are called "dark patterns," and they break consumer law in South Africa and abroad.
Stopee exists to help you navigate cancellations safely, understand your rights, and regain control of your subscriptions and spending. We have built guides for hundreds of services across South Africa and the world, and we have helped thousands of consumers cancel subscriptions without losing money or data.
If you have struggled to cancel My Pt Hub, you now have the knowledge and step-by-step instructions to do it right. Export your data, confirm your cancellation, and monitor your billing. If anything goes wrong, you know how to escalate to My Pt Hub's support team, dispute charges with your bank, and file a complaint with the National Consumer Commission if necessary.
Cancellation should never be a battle. With Stopee's guidance and your consumer rights in South Africa behind you, you are now empowered to cancel My Pt Hub cleanly and move on to a fitness platform that better serves your needs.