Manage Myfitcoach

How to cancel MyFitCoach: your complete guide to unsubscribing in south africa

What MyFitCoach is and why you might want to leave

MyFitCoach is a personalised strength-training app that delivers tailored workout plans, real-time progress tracking and one-on-one coaching through a subscription model. You access the service via iOS, Android or through the website, and your training data syncs across all platforms once your subscription activates.

If you've decided to cancel, you're not alone. Whether your fitness goals have shifted, your budget has tightened or you've found a different training approach that suits you better, cancelling should be straightforward. At Stopee, we've guided thousands of South African consumers through subscription cancellations, and we know the process can feel confusing. This guide will walk you through every step, so you cancel with confidence and understand exactly what happens next.

Why people cancel MyFitCoach

Common reasons include the recurring cost (R199.99 to R1,349.99 per billing cycle), reaching your fitness milestone, lack of time to use the app consistently, or switching to in-person training with a local coach. Whatever your reason, you have the right to cancel at any time under South African consumer protection law.

Your consumer rights in south africa

Before you cancel, understand the legal protections that work in your favour.

Consumer protection act and digital services

The Consumer Protection Act (CPA) of South Africa requires all service providers, including digital subscription companies, to deliver services with reasonable care, skill and timeliness. You have the right to cancel a recurring subscription without penalty, provided you follow the correct procedure and meet any lawful refund conditions the provider sets out.

Importantly, if MyFitCoach fails to deliver promised features, responds to complaints unreasonably or uses unfair contract terms, you can escalate to the National Consumer Commission (NCC). Stopee recommends documenting any service failures before you cancel-this strengthens your position if you need to pursue a refund or complaint later.

Your right to information

MyFitCoach must provide clear, transparent information about pricing, billing cycles and cancellation methods in your language. If you discover hidden charges or misleading terms, you're entitled to dispute them. The NCC (contact via www.ncc.org.za) can investigate unfair practices.

MyFitCoach pricing and plans in south africa

Know your plan and billing cycle before you cancel to understand what happens to your access and money.

Current pricing (ZAR)

Pricing notes

These prices were current at the time of the latest app store listing for South Africa. Annual plans offer better per-month value, but also mean longer commitment. Stopee advises checking the app store or MyFitCoach support directly before purchase, as promotional pricing or regional variants may apply.

How to cancel MyFitCoach on your device

Cancellation methods vary depending on where you bought your subscription. Follow the correct pathway to avoid confusion and ensure your cancellation is confirmed.

Cancel on iPhone (Apple app store)

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap MyFitCoach.
5. Tap Cancel Subscription and confirm your choice.
6. You'll see a confirmation message. Take a screenshot of this for your records.

Pro tip: Apple may offer a "Special Offer" to keep you subscribed at a reduced rate. You can decline this and proceed with cancellation if you're certain.

Warning: Deleting the app from your phone does not cancel your subscription. You must follow the steps above or contact Apple Support if cancellation fails.

Cancel on android (Google play)

1. Open the Google Play app on your Android device.
2. Tap the Menu icon (three horizontal lines) in the top left.
3. Select Subscriptions.
4. Choose MyFitCoach from your active subscriptions.
5. Tap Cancel Subscription and follow the prompts to confirm.
6. Note the date your subscription ends (shown on the confirmation screen).

Alternatively, you can manage your subscriptions through the Google Play website on a computer by visiting play.google.com and logging into your Google account.

Cancel via the website (Stripe payment)

1. Visit the MyFitCoach website and locate the login page.
2. Log in with the email address and password linked to your subscription.
3. Navigate to Account Settings or Manage Subscription (this link is often shown in account emails or the app settings menu).
4. Click the option to Manage Your Subscription or access the Stripe Customer Portal.
5. Find your active plan and click Cancel Plan or Cancel Subscription.
6. Confirm the cancellation by following any final prompts.
7. You should receive a confirmation email within minutes.

Pro tip: If you purchased via the website, you can also cancel directly within the MyFitCoach app by going to Settings, then Manage Subscription, and clicking Cancel. Both methods access the same Stripe system, so the result is identical.

Warning: If you don't receive a cancellation confirmation email within 10 minutes, log back in and verify your subscription status. Some users have reported delays, so Stopee recommends confirming cancellation immediately rather than assuming it worked.

What happens after you cancel MyFitCoach

Cancellation stops future charges, but your access and data are handled in a specific way-understand this so you're not surprised.

Access to the app and your training data

When you cancel, your subscription ends at the close of your current paid billing period. This means you can continue using MyFitCoach and accessing all features (including your personalised workouts and progress tracking) until that date arrives. You are not locked out immediately.

Your account and training history typically remain stored on MyFitCoach's servers indefinitely, even after cancellation. This protects your data and allows you to re-subscribe later without losing your history. However, once your paid period expires, you lose access to premium features-you can no longer download new workout plans or receive coaching updates.

Auto-renewal stops

After cancellation, MyFitCoach will not charge you again, even if you leave the app installed on your device. However, Stopee strongly recommends uninstalling the app after cancellation if you're concerned about accidentally re-subscribing. You can always reinstall it later if you decide to return.

Can you get a refund for MyFitCoach?

Refund eligibility depends on where you purchased and how much of your subscription you've already used.

Website (Stripe) purchases: 30-day money-back guarantee

MyFitCoach offers a voluntary 30-day money-back guarantee for subscriptions purchased through their website. If you request a refund within 30 days of your purchase, you may qualify-but there's a catch: you must meet specific usage conditions.

Usage conditions for refund eligibility:

• You must complete at least 8 workouts of 60 minutes or more each.
• These 8 workouts must occur on 8 different calendar days.
• You must provide proof (screenshots or screen recordings showing workout completion and timestamps).

If you meet all three conditions, MyFitCoach will process a full refund. If you fall short of the 8-workout threshold, your refund request will likely be denied. For the full policy details and refund request process, visit the MyFitCoach refund policy page.

Pro tip: Screenshot your workout completion immediately after each session. This makes the refund claim process much faster if you decide to pursue it.

App store (iOS) and google play (Android) purchases

If you purchased your MyFitCoach subscription through the Apple App Store or Google Play, Apple and Google handle refunds directly-MyFitCoach cannot process these refunds themselves. You must contact the app store's support team.

For Apple App Store refunds: Go to Settings > [Your Name] > iTunes & App Store > Ask for a Refund. Select the MyFitCoach transaction and explain why you want a refund. Apple typically allows refunds within 14 days if the app hasn't been heavily used, though they assess each case individually.

For Google Play refunds: Open the Google Play app, go to Account > Payments and Subscriptions > Manage Subscriptions, find MyFitCoach, tap on it, and select Request a Refund. Google also uses a 14-day window as a guideline, though eligibility varies.

Stopee recommends being honest but specific when requesting a refund. Mention service issues, compatibility problems or genuine change of circumstances rather than vague reasons.

Common mistakes when cancelling MyFitCoach

Cancelling a subscription feels straightforward, but small errors can leave you subscribed or confused about your final access date. Here's how to avoid the most common pitfalls.

Deleting the app instead of cancelling the subscription

Uninstalling MyFitCoach from your phone does not cancel your subscription. Your payment method will continue to be charged on your billing date. Always cancel through Settings (iOS), Google Play (Android) or the website portal first, then delete the app if you want.

Assuming you've cancelled because you stop receiving emails

Not receiving a cancellation confirmation email doesn't mean you're cancelled. It may mean the email went to spam, or the system experienced a delay. Log back into your account or check the app within 24 hours to verify your subscription status shows as "Cancelled" or "Ends on [date]".

Cancelling immediately after purchase and expecting a refund

If you purchased a 3-month or 12-month plan and cancel within days, you still don't automatically qualify for a refund unless you meet the 8-workout condition. Many users assume "cancelling early" entitles them to money back, but MyFitCoach's policy is based on usage, not time.

Ignoring your final access date

After cancellation, you can still use MyFitCoach until your current billing period ends. If you forget this date, you might start a new workout plan only to lose access mid-way through. Write down your end date or set a phone reminder for the day before access expires.

Not confirming cancellation in writing

Screenshots of your cancellation confirmation are your proof. If a charge appears after cancellation, you'll need evidence that you cancelled. Stopee advises saving the confirmation email or taking a screenshot of the final confirmation screen shown by your app store or payment portal.

Your cancellation checklist for MyFitCoach

Use this checklist to ensure you've covered every step and won't face unexpected surprises.

When to keep MyFitCoach vs. when to cancel

Before you commit to cancellation, consider whether you might actually get value from staying subscribed a little longer.

Keep MyFitCoach if:

• You use the app at least 2-3 times per week and are progressing toward your goals.
• You're within the first 30 days and haven't yet completed 8 qualifying workouts (you may still be eligible for the refund).
• You travel frequently and rely on the app to maintain routine without a physical gym.
• Your annual plan is discounted and you know you'll train again in future months.

Cancel MyFitCoach if:

• You haven't logged in for 2+ weeks and don't see yourself returning soon.
• The cost (R199.99-R1,349.99 per cycle) no longer fits your budget.
• You've switched to a different training method (in-person coaching, gym membership, free apps).
• The app lacks features you need (for example, limited equipment options or no live coaching).
• You've finished your fitness goal and don't plan to use it further.

Why stopee is your ally during subscription cancellations

Cancelling a fitness app might seem simple, but the process reveals gaps in clarity that trap thousands of South African consumers every month. Stopee has built a reputation for cutting through confusion and giving you the facts you need to cancel with confidence.

Whether it's navigating the 8-workout refund condition, understanding your access after cancellation or escalating to the National Consumer Commission if MyFitCoach refuses a legitimate refund, Stopee has helped thousands of consumers cancel unfair subscriptions and recover lost money. We believe you deserve transparency, not dark patterns or hidden charges.

Visit Stopee.com to explore guides for cancelling hundreds of other subscriptions, find consumer rights resources and connect with a community of South African consumers protecting their wallets.

Contacting MyFitCoach and cancellation address

If you encounter problems during cancellation or need to escalate a complaint, here's how to reach MyFitCoach's support team.

Support channels

Check the MyFitCoach website or app for the official cancellation help article, which includes links to their support portal and email address. You can also contact them through the Stripe Customer Portal if your payment issue requires direct intervention.

Consumer escalation

If MyFitCoach ignores your refund request or disputes a legitimate cancellation, escalate to the National Consumer Commission (NCC) in South Africa. The NCC investigates unfair contract terms and service failures under the Consumer Protection Act.

National Consumer Commission contact:

• Website: www.ncc.org.za
• Email: complaints@ncc.org.za
• Telephone: 0861 232 234 (toll-free)

Stopee recommends keeping copies of all cancellation confirmations, billing statements and any communication with MyFitCoach before escalating to the NCC. This makes your complaint stronger and speeds up investigation.