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Cancel Nutrimate: The Right Way
How to cancel nutrimate subscription and claim your refund in south africa
What nutrimate is and why you might want to cancel
Nutrimate is a subscription-based health and wellness app that delivers personalised meal plans, nutrition tracking and dietary guidance directly to your phone or browser. You access it as a recurring digital service through web, Apple App Store or Google Play, depending on where you signed up.
You might be cancelling because the plan doesn't suit your lifestyle, the cost doesn't fit your budget anymore, or you've found a better alternative. Whatever your reason, Stopee is here to guide you through the process efficiently so you don't lose money to unwanted renewals.
How nutrimate charges you
Nutrimate operates on auto-renewal. Your payment renews automatically on your billing anniversary unless you cancel before that date arrives. The platform uses three different billing channels: direct web subscriptions, Apple App Store purchases and Google Play purchases. This matters because each channel has its own cancellation process, and the company doesn't control refunds for App Store or Play Store transactions.
Why cancellation timing is critical
Most subscriptions renew automatically, and Nutrimate is no exception. If you cancel after your renewal date has passed, you'll be charged for another billing cycle. Stopee recommends cancelling at least 24 hours before your renewal date to avoid an unwanted charge. Check your subscription settings now to find your exact renewal date.
Your consumer rights in south africa under the consumer protection act
South Africa's Consumer Protection Act (CPA) gives you legal protection when dealing with subscription services like Nutrimate. Understanding these rights puts you in a stronger position if the company refuses to refund you or makes cancellation difficult.
Cooling-off period and right to cancel
Under Section 16 of the CPA, you have the right to cancel distance contracts (like digital subscriptions) within 14 calendar days of purchase without penalty. This cooling-off period applies to your first subscription with Nutrimate. You don't need to give a reason, and the company must refund you in full within 15 business days if you cancel within this window.
After the 14-day cooling-off period expires, your right to cancel depends on the terms you agreed to. However, the CPA also protects you against unfair contract terms. If Nutrimate's cancellation process is deliberately hidden or made unreasonably difficult, that's unfair trading practice under Section 41 of the CPA.
Right to refund and dispute resolution
If Nutrimate charges you after you've cancelled, or refuses to process a valid cancellation request, you can lodge a complaint with the National Consumer Commission (NCC). The NCC investigates complaints at no cost to you and can force the company to refund you plus pay damages. You also have the right to approach the National Credit Regulator if the issue involves credit facilities.
Keep all cancellation confirmations, emails and screenshots as evidence. Stopee advises documenting every step so you have proof of your cancellation attempt if a dispute arises.
How to cancel your nutrimate subscription by platform
Your cancellation method depends entirely on where you purchased your subscription. Follow the correct steps for your platform to avoid delays and ensure auto-renewal stops immediately.
Cancel a web subscription (direct purchase via nutrimate)
If you purchased your Nutrimate subscription directly on the website or app using your payment card, you cancel through Nutrimate's own account settings.
- Open the Nutrimate app or go to nutrimate.fit in your web browser
- Log in with your email and password
- Navigate to Profile or Account Settings (usually a menu icon or gear symbol)
- Select Manage Subscription or Subscription Settings
- Tap or click Cancel Subscription
- Confirm your cancellation by following the on-screen prompts
- Take a screenshot of your cancellation confirmation for your records
Pro tip: Cancel at least 24 hours before your renewal date. Your access will usually remain active until your current billing period ends, but verify the exact expiry date in your subscription settings before you complete cancellation.
Warning: If you cannot find the cancellation option in your account settings, contact Nutrimate support immediately at support@nutrimate.fit with your account email. Do not assume the cancellation will happen automatically.
Cancel an apple app store subscription (iOS)
If you signed up for Nutrimate through the Apple App Store on your iPhone or iPad, Apple handles your billing and subscription, not Nutrimate. You must cancel through Apple's own system.
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID profile picture at the top of the screen
- Select Subscriptions
- Find and tap Nutrimate in your active subscriptions list
- Tap Cancel Subscription or Turn Off Auto-Renewal
- Choose your reason for cancelling (optional)
- Confirm the cancellation
Pro tip: Apple shows you exactly when your subscription renews. Set a phone reminder for 2 days before that date if you're uncertain about timing. Apple cannot cancel Nutrimate subscriptions through customer service, so you must do this yourself through your account.
Warning: Deleting the Nutrimate app does not cancel your subscription. Your account will continue to renew and charge you until you follow the steps above.
Cancel a google play subscription (Android)
If you subscribed to Nutrimate through Google Play on your Android phone or tablet, Google manages your subscription and payments. You cancel through the Play Store app, not through Nutrimate's website.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select Payments and Subscriptions
- Tap Subscriptions
- Find Nutrimate and tap it
- Select Cancel Subscription
- Follow the prompts to confirm your cancellation
Pro tip: Google Play shows your renewal date clearly before you confirm cancellation. Make a note of this date in case you need to dispute a charge later. Google will still charge you if you don't cancel before midnight on your renewal date (South African time).
Warning: Uninstalling the app or changing your payment method does not cancel your subscription. You must manually cancel through Google Play Subscriptions.
What happens after you cancel your nutrimate subscription
Cancellation doesn't mean instant loss of access. Understanding what you get to keep and when can help you plan your next steps.
Your access after cancellation
When you cancel Nutrimate, auto-renewal stops immediately. However, you typically retain access to your meal plans, tracking features and nutrition guidance for the rest of your current billing period. This means if your renewal date was 15 days away, you have 15 days to use the app before you lose access.
Log into your account after cancelling to verify your access end date. You should see a notification telling you exactly when your subscription expires. Take a screenshot of this information for your records.
What you lose and when
Once your billing period expires, you lose access to all premium features. Your account data (meal history, tracking logs, weight records) may be deleted after a set period if Nutrimate doesn't retain inactive accounts. If you think you might return to Nutrimate later, download or screenshot your data while you still have access.
How to request a refund from nutrimate in south africa
Nutrimate's published refund policy is unclear, and refunds are handled on a case-by-case basis. Your chances of success depend on when you cancelled, which platform you used and your reason for requesting the refund.
Refunds for web subscriptions
If you purchased directly through nutrimate.fit, email support@nutrimate.fit immediately after cancelling your subscription. Use the subject line "NutriMate Refund Request" and include the following information:
- Your full name and account email address
- The date you subscribed
- The date you cancelled
- Your cancellation confirmation number or screenshot
- A brief reason for requesting a refund (within your 14-day cooling-off period, you don't need to justify it)
- Your preferred refund method (original payment card or bank transfer)
Pro tip: If you're within 14 days of purchase, mention the Consumer Protection Act cooling-off period in your email. This strengthens your case considerably and reminds Nutrimate of its legal obligation to refund you.
Warning: Nutrimate support may take 7 to 14 days to respond. If they refuse your refund without good reason and you're within the 14-day window, escalate to the National Consumer Commission. Stopee recommends keeping copies of all emails for this purpose.
Refunds for app store purchases
Apple handles all refunds for App Store subscriptions, not Nutrimate. Request a refund directly from Apple using these steps:
- Open the App Store app and tap your profile picture
- Select Purchase History
- Find the Nutrimate subscription charge you want to dispute
- Tap the three-dot menu next to it
- Select Report a Problem
- Choose I would like a refund for this purchase
- Provide your reason (e.g., charged after cancellation, accidental purchase, not as described)
- Submit your request
Apple responds within 48 hours, usually approving refunds for accidental charges or charges made after cancellation. The refund goes back to your original payment method within 5 to 10 business days.
Refunds for google play purchases
Google Play also handles its own refunds independently from Nutrimate. Request one through the Play Store app within 48 hours of the charge (this is Google's standard window for automatic refunds without questions asked):
- Open Google Play Store and tap your profile icon
- Select Payments and Subscriptions, then Subscriptions
- Tap Nutrimate
- Select Report a Problem or Contact Us
- Explain your issue (accidental charge, service not received, already cancelled, etc.)
- Request a refund
Pro tip: Google often auto-approves refunds for charges made within 48 hours of your cancellation request. After this window, refunds become discretionary, so contact Google Play support immediately if you notice an unwanted charge.
Nutrimate pricing and subscription plans in south africa
Understanding what you're paying for helps you decide whether cancellation is the right choice. Nutrimate's exact South African pricing isn't publicly listed, so these figures are approximate based on similar apps by the same developer.
| Plan name | Approximate price (ZAR) | Billing cycle | What you get |
|---|---|---|---|
| Fasting Tracker | R114.99 | Monthly | Basic fasting schedule tracking and reminders |
| Premium Access / Weight Loss | R489.99 to R599.99 | Monthly | Personalised meal plans and progress tracking |
| Advanced Weight Loss Plan | Up to R1,499.99 | Monthly | Premium personalised planning and coaching support |
If you subscribed to Premium Access, you're paying between R489.99 and R599.99 monthly. Cancelling even one month early saves you this amount. If you've been auto-renewed repeatedly without using the service, contact Nutrimate immediately and request a refund for unused months.
Common mistakes when cancelling nutrimate
Cancellation feels simple, but many users make errors that cost them money or leave subscriptions running longer than intended. These mistakes are entirely avoidable with the right approach.
Mistake 1: assuming the app deletion equals cancellation
Deleting the Nutrimate app from your phone does nothing to your subscription. Your payment card will still be charged on your renewal date. Always cancel through your account settings, Apple ID or Google Play, depending on where you subscribed. Stopee emphasises this because hundreds of users discover unwanted charges months after deleting the app.
Mistake 2: cancelling on your renewal date instead of before
If your renewal is scheduled for 15 August at 10:00 AM and you cancel on 15 August at 2:00 PM, you've already been charged. Cancel at least 24 hours before your renewal date, and ideally 3 to 5 days early to be absolutely safe. Check your subscription settings for the exact renewal time and set a phone reminder.
Mistake 3: not confirming the cancellation
After you complete the cancellation steps, you should see a confirmation screen or receive a confirmation email within minutes. If you don't get one, your cancellation may not have gone through. Return to your subscription settings to verify that Nutrimate or the app store shows "Cancelled" or "No Active Subscription."
Mistake 4: mixing up your billing platforms
If you subscribed through Apple App Store, cancelling a web subscription won't stop your charges. You must cancel through Apple ID. Similarly, Google Play subscriptions require cancellation through Google Play, not the Nutrimate website. Check your bank statement to see which company is charging you (Nutrimate Inc., Apple, or Google), then cancel through that platform.
Mistake 5: not requesting a refund if you're owed one
You have a 14-day cooling-off right under South Africa's Consumer Protection Act. If you're within this window and Nutrimate has charged you, request a refund immediately. Many users simply accept the charge and move on, unaware that they have a legal right to their money back. Stopee recommends emailing support@nutrimate.fit or your app store within 48 hours of realising you want a refund.
Checklist: before and after you cancel
Use this checklist to ensure your cancellation is complete and you're protected if a dispute arises later.
| Action | Before cancelling | After cancelling |
|---|---|---|
| Note your renewal date | Yes - do this first | N/A |
| Download or screenshot your meal plans and data | Yes, if you want to keep records | Too late if access expires |
| Cancel through the correct platform (web, App Store, or Play Store) | N/A | Yes - essential |
| Screenshot or save your cancellation confirmation | N/A | Yes - evidence for disputes |
| Check your bank statement 2 weeks later | N/A | Yes - verify you weren't charged |
| Request refund if within 14 days of purchase | N/A | Yes - you have a legal right |
When you should cancel nutrimate immediately
Some situations warrant cancelling right now, not later. If any of these apply to you, stop reading and cancel today.
Cancel immediately if Nutrimate has charged you after you asked to cancel, if you're being charged multiple times per month, if your payment method has expired and you didn't authorise a new one, or if you haven't used the app in over a month but auto-renewal is still active. Stopee also recommends cancelling if you've found a cheaper alternative or if the meal plans don't match your dietary needs.
The sooner you cancel, the sooner you stop the bleeding. Every day you delay is another day closer to your renewal date, and another day you might accidentally get charged.
Contact nutrimate and escalation options
If Nutrimate doesn't respond to your cancellation or refund request within 7 business days, escalate your complaint to the National Consumer Commission.
Nutrimate direct contact
Email: support@nutrimate.fit
Response time: 5 to 14 business days (this is slow; don't wait passively)
Include your full name, account email, cancellation date and cancellation confirmation number in every email.
National consumer commission escalation
If Nutrimate ignores you or refuses to refund you unlawfully, lodge a formal complaint with the National Consumer Commission at complaints@nccc.org.za or visit www.nccc.org.za. Include all email correspondence, screenshots and proof of your cancellation attempt. The NCC investigates for free and can compel Nutrimate to refund you plus pay damages.
Take control of your subscriptions with stopee
Cancelling Nutrimate is straightforward when you follow the right steps for your platform, cancel before your renewal date and request a refund if you're within 14 days of purchase. Your consumer rights under South Africa's Consumer Protection Act are strong. Use them.
Stopee has helped thousands of South African consumers cancel unwanted subscriptions, recover refunds and take control of their spending. Whether you're cancelling Nutrimate today or planning to review your other recurring charges, Stopee is your guide to transparent, empowered decision-making. Visit stopee.com to explore how you can audit all your subscriptions and claim the refunds you're owed.
Your money is yours to control. Start cancelling today.