Manage Wow
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Wow: Step-by-Step Guide
How to cancel wow in south africa and avoid overpaying for unused bundles
Understanding wow and what you're paying for
Wow operates as both a prepaid mobile service (offering data and airtime bundles) and a streaming platform (WOW Presents Plus). This guide helps you navigate cancellation for both, ensuring you stop unnecessary charges and understand your refund rights under South African consumer law.
What wow actually offers
Wow provides prepaid data and airtime bundles that you purchase as one-off transactions, without automatic renewal. The brand also offers WOW Presents Plus, a subscription streaming service available through your phone's app store, which does auto-renew monthly or annually. Physical items like SIM cards are sold separately and come with a return window.
Understanding which product you're actually subscribed to matters enormously. Many customers think they're cancelling one service when they're really cancelling another, leaving unwanted charges running in the background.
Why this guide exists
Wow doesn't offer an online cancellation portal. You must contact customer support directly or manage subscriptions through your app store. Stopee has created this guide to help South African customers navigate that friction point, recover refunds where legally available, and stop paying for services they no longer want.
Cancellation methods for wow: know your options before you start
Cancellation varies significantly depending on which Wow product you're cancelling. Each method has its own timeline and process.
Prepaid bundles (data and airtime)
The good news: prepaid bundles don't auto-renew. You purchase a 7-day, 30-day or 24-hour bundle, and when it expires or runs out, no further charges apply. There is no separate cancellation step required.
Pro tip: If you've purchased a bundle you no longer need and haven't used it, contact Wow customer support immediately to ask about a refund. While prepaid services rarely have cooling-off rights, explain your situation clearly-a sympathetic agent may approve a refund if the bundle is unused.
WOW presents plus app subscriptions
If you subscribed to WOW Presents Plus through the Apple App Store or Google Play, you must cancel directly in your device's subscription settings, not through Wow's customer support. Wow provides no separate cancellation portal for app-based subscriptions.
Cancellation prevents the next renewal charge but does not refund the current paid period unless the app store's refund policy applies (typically 48 hours for new subscriptions).
Physical goods (SIM cards and merchandise)
Physical items sold by Wow fall under the 30-day return window. Items must be unused, in original packaging, and accompanied by proof of purchase. You initiate returns by contacting Wow customer support using the email in your order confirmation.
Step-by-step cancellation: how to stop paying wow
Follow the correct process for your product type to avoid missed cancellations or wasted time on hold.
Cancelling WOW presents plus on apple app store
- Open the Apple App Store app on your iPhone, iPad or Apple Watch.
- Tap your profile icon (top right corner).
- Select "Subscriptions".
- Find WOW Presents Plus in the list of active subscriptions.
- Tap it to view subscription details.
- Tap "Cancel Subscription" or "Edit Subscription" (wording varies by iOS version).
- Confirm cancellation when prompted.
- Apple will send a confirmation email to your registered account address.
- Screenshot or download this confirmation for your records.
Warning: Do not delete the app alone-this does not cancel your subscription. Cancellation must happen inside your account settings.
Cancelling WOW presents plus on google play
- Open the Google Play app on your Android device.
- Tap your profile icon (top right).
- Select "Payments and subscriptions" then "Subscriptions".
- Find WOW Presents Plus and tap it.
- Review the subscription details and renewal date.
- Tap "Cancel subscription" and confirm your choice.
- Google Play will ask why you're cancelling-select the reason that applies.
- You'll receive a cancellation confirmation email from Google.
- Save this email as proof of cancellation.
Pro tip: Google Play sometimes offers a discount to keep you subscribed. If you genuinely want to cancel, ignore these offers and confirm cancellation.
Returning physical wow products
- Locate your original order confirmation email from Wow.
- This email contains the customer support address you need.
- Contact Wow customer support via email or phone to notify them of your return.
- Phone: 1-866-496-9669 (or the South African number listed in your confirmation).
- Email: use the address provided in your order confirmation.
- Confirm the item is unused and in original packaging.
- Be prepared to provide proof of purchase (order number or receipt).
- Follow Wow's return shipping instructions exactly.
- Keep your tracking number for the return shipment.
- Wow processes refunds within 10 business days of receiving and inspecting your return.
- Refunds go back to your original payment method.
Warning: Items returned after 30 days from purchase or items with damaged packaging will likely be rejected. Return items promptly.
What happens after you cancel: timeline and access
Cancellation outcomes differ based on product type-knowing what to expect prevents frustration.
After cancelling prepaid bundles
If you simply don't repurchase a prepaid bundle, your service access ends naturally when your current bundle expires. No additional action is needed, and no further charges occur. Your number may be deactivated after a period of inactivity (typically 90 to 180 days), depending on Wow's terms.
After cancelling WOW presents plus
Cancellation takes effect at the end of your current billing period. If you paid for a monthly subscription on 15 March, you retain access until 14 April. After that date, you lose access to the streaming content. You will not be charged again.
If you're in the first 48 hours of a new subscription, the app store may allow an automatic refund of the full amount. Check your app store account immediately after cancelling to see if this option appears.
After returning physical items
Once Wow receives and inspects your returned item, you'll receive a refund to your original payment method within 10 business days. The timeline begins from the date Wow receives the package, not from the date you ship it. Use tracking to confirm delivery.
Refunds and your legal rights under south african law
South Africa's Consumer Protection Act (CPA) and National Communications Commission (NCC) regulations give you specific protections for cancellations and refunds.
Refunds for prepaid services
Prepaid airtime and data bundles are not covered by the automatic 14-day cooling-off period that applies to most online purchases. Once purchased and activated, these services are considered "consumed immediately" and are non-refundable unless the service is defective or fails to work as described.
However, if you purchase a prepaid bundle in error (e.g. wrong data amount) or if the service doesn't deliver what was promised, you have the right to raise a complaint with Wow and, if unresolved, escalate to the NCC or your provincial consumer protection authority.
Refunds for subscriptions purchased via app stores
App store subscriptions (like WOW Presents Plus) may qualify for the 14-day cooling-off period under the CPA, but only if you meet specific conditions: you must cancel within 48 hours to 14 days (depending on the store's policy) and the cancellation must be initiated before your first billing period ends. Apple and Google enforce these windows differently, so check your specific app store's policy.
Pro tip: If Wow or your app store refuses a refund you believe you're entitled to, escalate to the National Consumer Commission (NCC) or your provincial consumer protection office. Stopee recommends keeping all cancellation confirmation emails as evidence.
Refunds for physical goods
Physical items (SIM cards, merchandise) sold by Wow fall under standard return and refund rules. Wow offers a 30-day return window for unused, unopened items. If an item arrives defective or damaged, you have the right to a refund or replacement regardless of timeline. Always photograph packaging damage and contact Wow within 7 days.
Wow pricing: what you might be paying
Understanding pricing helps you decide whether cancellation makes sense or if a cheaper plan exists.
| Plan | Price (ZAR) | Billing period | Details |
|---|---|---|---|
| WOW Presents Plus Monthly | R119.99 | Monthly (auto-renews) | Full access to streaming service; cancel anytime before renewal |
| WOW Presents Plus Annual | R1,199.99 | Annual (auto-renews) | Full access for 12 months; best value if you commit long-term |
| Prepaid data bundles | Varies (R10-R200+) | 7-day, 30-day or 24-hour validity | One-time purchase; no auto-renewal; expires after use or validity period |
| SIM cards | Varies | One-time purchase | Returnable within 30 days if unused; includes 30-day return window |
Prepaid bundles are not recurring, so pricing depends on your usage. WOW Presents Plus subscriptions are the main source of recurring charges.
Common mistakes to avoid when cancelling wow
Many customers believe they've cancelled when they haven't, or they've cancelled the wrong service entirely. Protect yourself by avoiding these pitfalls.
Mistake 1: deleting the app instead of cancelling the subscription
Removing WOW Presents Plus from your phone does nothing to stop the recurring charge. Cancellation happens inside your app store account settings, not by uninstalling the app. You'll still be billed monthly unless you cancel the subscription itself.
Mistake 2: contacting wow customer support to cancel an app subscription
Wow cannot cancel an app store subscription on your behalf. Only Apple or Google can do that. Calling Wow customer support to ask them to cancel your WOW Presents Plus will waste 15 minutes-you must cancel directly in your app store account.
Mistake 3: assuming prepaid bundles auto-renew
They don't. If you stop buying bundles, no charges occur. However, if you've carelessly set up automatic bundle purchases through your app or agreed to auto-renewal in a promotion, you may be paying for bundles you don't realise exist. Check your recent transactions monthly.
Mistake 4: not keeping cancellation confirmations
If a charge appears after you cancel, you'll need proof that you actually cancelled. Screenshot or email yourself every confirmation, especially from your app store. Stopee advises customers to keep these records for at least 90 days.
Mistake 5: ignoring the 30-day return window for physical items
If you're not happy with a SIM card or merchandise purchase, initiate the return process immediately. After 30 days, Wow is under no obligation to accept returns. Don't wait hoping the issue resolves itself.
Your cancellation checklist
Use this checklist to ensure you've completed every step and won't face surprise charges.
- Identify which product you're cancelling: prepaid bundle, WOW Presents Plus app subscription, or physical item?
- For app subscriptions: Cancel directly in Apple App Store or Google Play; confirm cancellation email received.
- For prepaid bundles: Stop purchasing new bundles; monitor your account for any unexpected charges.
- For physical returns: Confirm the 30-day window hasn't expired; contact Wow support with order details; obtain tracking for return shipment.
- Save all confirmations: Screenshot or email yourself every cancellation confirmation, including app store emails and return authorisations.
- Verify no further charges: Check your next billing date and confirm no charge appears after cancellation.
- Keep records for 90 days: Retain proof of cancellation in case a dispute arises.
Escalation: what to do if wow won't refund or cancellation fails
If Wow refuses a refund you believe you're entitled to, or if charges continue after you've cancelled, you have formal recourse options.
Step 1: document everything and contact wow directly
Email Wow's customer support (use the address in your order confirmation or account settings) with a clear summary: what you purchased, when you cancelled or returned it, what you expect (refund, proof of cancellation), and attach screenshots of cancellation confirmations. Request a written response within 10 business days.
Step 2: escalate internally if needed
If Wow doesn't respond or refuses your request, reply to the same email asking to escalate to a manager or supervisor. Reference the Consumer Protection Act and your statutory right to a refund for defective or misrepresented services.
Step 3: formal complaint to the national consumer commission
If Wow still refuses, lodge a formal complaint with the National Consumer Commission (NCC). The NCC handles disputes between consumers and businesses in South Africa. Stopee recommends submitting your complaint online at ncc.org.za or in writing with all supporting documents (order confirmations, cancellation proof, correspondence with Wow).
Step 4: chargeback through your bank or card issuer
If unauthorised charges appear after cancellation, contact your bank or credit card issuer and report the charge as unauthorised or a billing error. Most banks will investigate and may reverse the charge while they investigate.
Warning: Use chargeback only if cancellation has genuinely been requested but the company continues billing. Chargebacks should be your last resort because they may freeze your account with the merchant.
Why you might want to keep wow vs. when cancellation makes sense
Before you cancel, consider whether Wow actually serves your needs or whether you're simply paying out of habit.
Reasons to keep your wow subscription
WOW Presents Plus is competitive at R119.99 per month if you watch its exclusive content regularly. The annual plan (R1,199.99) offers better value if you're committed for 12 months. Prepaid bundles are useful if you prefer flexibility over contract commitments. If you're happy with the service and use it weekly, cancellation may not be necessary.
Reasons to cancel wow
Cancel if you haven't opened WOW Presents Plus in 30 days. Cancel if cheaper alternatives exist (compare to Showmax, Netflix, Amazon Prime Video). Cancel if you're on a fixed income and every R120 matters. Cancel if you're consolidating subscriptions and can't justify the cost. Cancel if the content library no longer interests you.
Pro tip: Use Stopee to compare Wow against competitors and calculate your annual subscription cost. Seeing the full year cost (R1,439.88 for monthly subscriptions) often clarifies whether cancellation is the right move.
How stopee helps you cancel subscriptions with confidence
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect themselves from recurring charges they never authorised. Our guides walk you through every cancellation process, flag the dark patterns companies use to keep you subscribed, and show you exactly where your consumer rights apply.
Whether you're cancelling Wow, a streaming service, a gym membership or software subscription, Stopee ensures you understand your options, keep records that protect you, and know how to escalate if a company refuses to cancel. Visit Stopee.com today to explore guides for every major subscription service, compare costs, and take control of your spending.
Stopee is your trusted partner in reclaiming the money trapped in forgotten subscriptions.
Wow customer support and return address
Contact Wow using the details below. For physical returns and official correspondence, use the address listed in your order confirmation email first-it is the most current.
Primary contact methods
Phone: 1-866-496-9669 (or the number provided in your account details)
Email: Use the customer support email in your order confirmation or account page
Live chat: Check Wow's website or mobile app for live chat availability
Physical returns and correspondence
Your original order confirmation email contains the specific return address for your location and product type. Use that address for physical returns. For general inquiries, contact customer support first to obtain the current mailing address, as return locations may change.
Keep all return tracking numbers and correspondence. If a return goes missing, you'll need proof of shipment to dispute the lost package with Wow or your courier.