Manage Reverbnation

How to cancel ReverbNation and protect your music rights in south africa

What ReverbNation is and why you might want to leave

ReverbNation is a music distribution and promotion platform designed for independent artists, bands, managers and small labels across South Africa and globally. The service lets you host your music, run fan engagement campaigns, distribute to streaming services, and access promotional tools - all from one account.

You might use ReverbNation to reach your audience, manage royalties or promote new releases. However, if you've found better tools elsewhere, no longer need distribution features, or want to consolidate your music strategy on another platform, cancelling makes sense. This guide walks you through every step, your consumer rights, and what happens to your music after you leave.

Who typically cancels and when

Independent musicians cancel ReverbNation for several reasons: switching to a competitor like DistroKid or CD Baby, managing cash flow, or discovering that paid features don't deliver the audience growth they expected. South African artists often cancel when pricing doesn't align with earnings, or when they want direct control over distribution without intermediaries.

Regardless of your reason, you have the right to cancel at any time, and Stopee is here to help you do it cleanly.

Your consumer rights in south africa

Legal protections under the consumer protection act

South Africa's Consumer Protection Act (CPA) 68 of 2008 protects you when you cancel digital services. You have the right to cancel a subscription or service agreement and receive clear information about cancellation procedures, billing, and refund eligibility before you purchase.

If ReverbNation fails to disclose cancellation terms upfront, charges you without consent, or refuses a legitimate refund request, you can escalate to the National Consumer Commission (NCC). Stopee recommends keeping all billing statements, cancellation confirmations and correspondence as proof of your cancellation request.

Your specific protection points

• You have the right to cancel within 14 days of purchase if the service terms were not made clear beforehand (CPA Section 5(2)).
• Auto-renewal services must display the full terms and require your explicit consent.
• ReverbNation must provide a clear, easy cancellation method that mirrors the purchase method.
• If you dispute a charge, your bank or card issuer can reverse it while you contact ReverbNation support directly.

How to cancel ReverbNation step by step

Cancellation method 1: through your ReverbNation account

This is the fastest and most direct route. You'll cancel your paid subscription (if you have one) and prevent future auto-renewals in one place.

1. Sign in to your ReverbNation account using the email address linked to your subscription.
   • Visit reverbnation.com and click "Log In" at the top right.
   • Enter your email and password.
2. Navigate to your account settings.
   • Look for "Account" or "Settings" in the top navigation or profile menu.
   • Select "Billing" or "Subscription" from the sidebar.
3. Locate your active subscription or paid plan.
   • You will see your current plan name, renewal date, and billing amount in ZAR (or the currency you were charged in).
   • If you have multiple subscriptions (for example, promotion + distribution), you'll see all of them listed.
4. Click "Cancel Subscription", "Turn Off Auto-Renew" or similar button next to your active plan.
   • ReverbNation may ask you why you're leaving - answer honestly to help them improve, or skip if you prefer.
5. Confirm your cancellation when prompted.
   • Read the confirmation message carefully. It will confirm your cancellation date and when your access ends.
6. Save or screenshot your cancellation confirmation.
   • Take a screenshot of the confirmation screen and save the confirmation email that ReverbNation sends you.
   • File these in a folder on your computer or cloud storage (for example, "Music Platform Cancellations").

Pro tip: If you purchased your ReverbNation subscription through a third party (such as Apple App Store, Google Play, or a payment partner), you must also cancel through that platform separately. Cancelling in your ReverbNation account alone may not stop charges from the other service.

Cancellation method 2: through apple app store or google play

If you signed up or renewed your ReverbNation subscription through your mobile device, the charge likely appears through Apple or Google, not ReverbNation directly. You must cancel there to stop renewals.

1. Cancel through Apple App Store (iPhone, iPad, Mac).
   • Open the App Store app on your device.
   • Tap your profile icon (top right), then "Account".
   • Tap "Subscriptions".
   • Find ReverbNation in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Take a screenshot of the cancellation confirmation.
2. Cancel through Google Play (Android).
   • Open the Google Play Store app.
   • Tap your profile icon (top right), then "Manage your Google Account".
   • Tap "Payments & Subscriptions".
   • Tap "Subscriptions".
   • Find ReverbNation and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Take a screenshot of the cancellation confirmation.

Warning: Apple and Google process refunds under their own policies, which may differ from ReverbNation's. If you cancel within 48 hours of a charge, you may be eligible for a refund. Request one directly through the app store, not ReverbNation.

Cancellation method 3: by written request (if online cancellation fails)

If you cannot cancel through your account or the app store, or if ReverbNation support does not respond to your cancellation request within 5 business days, you have the right to cancel in writing.

1. Gather your account information.
   • Your registered email address.
   • Your full name and account ID (if you have one).
   • The date you started your subscription and the amount you pay per renewal.
   • The date of your cancellation request.
2. Compose a clear cancellation letter.
   • State: "I request immediate cancellation of my ReverbNation subscription effective today's date."
   • Include all information from step 1.
   • Keep the tone professional and factual.
   • Sign and date the letter.
3. Send the letter via registered email or postal mail.
   • Email: support@reverbnation.com (request a read receipt).
   • Postal: ReverbNation's legal address (see the address section at the end of this guide).
   • Keep a copy for your records.
4. Follow up if you receive no reply within 7 days.
   • Send a follow-up email or letter.
   • Reference your first cancellation date.
   • State that you expect confirmation of cancellation within 48 hours.

Pro tip: If ReverbNation continues to charge you after a written cancellation request, contact your bank or card issuer to dispute the charges. Provide them with copies of your cancellation letter and ReverbNation's reply (or lack thereof). South African banks take subscription fraud seriously and will often reverse unauthorized charges within 30 days.

What happens to your music and account after cancellation

Your access and paid features

When you cancel, you retain access to your music and most account features until the end of your current billing period. For example, if you cancel on day 15 of a monthly plan, you can use ReverbNation until day 30. After that, paid features (such as advanced analytics, priority distribution to streaming services, or promotional widgets) become unavailable.

Your free account features (uploading music, basic profile, some fan engagement tools) may remain available even after cancellation, depending on ReverbNation's current policies. Log in after cancellation to verify what you can still access.

Your music on streaming platforms

Music you distributed through ReverbNation to Spotify, Apple Music, YouTube and other streaming services will remain live on those platforms after you cancel, unless you request removal. ReverbNation does not automatically delete distributed tracks. You can remove them individually through your ReverbNation dashboard before the cancellation takes effect, or contact ReverbNation support to request bulk removal.

Your data and account deletion

Your account data (music files, contact lists, messages, profile information) stays on ReverbNation's servers unless you delete it or request deletion. Before cancelling, export or download any data you want to keep: music files, fan contacts, royalty statements, or performance analytics.

To fully delete your account, go to Account Settings and look for "Delete Account" or "Close Account". Stopee recommends completing account deletion within 14 days of cancellation, as ReverbNation may retain your data for legal and royalty tracking purposes after that period.

Will you receive a refund after cancellation?

ReverbNation's refund policy

ReverbNation typically does not issue refunds for unused portions of a subscription plan. Once you pay for a month or annual plan, that payment covers your access for the full period, regardless of when you cancel within that period. However, South African consumer law allows for refunds in specific circumstances.

When you can claim a refund

• If you cancel within 14 days of purchase and did not receive clear cancellation terms upfront, you may be entitled to a refund under CPA Section 5(2).
• If ReverbNation charged you without your explicit consent or after you cancelled, you can dispute the charge with your bank.
• If you were charged in error (duplicate billing, wrong amount, or technical glitch), contact ReverbNation support immediately and provide proof of the error.
• If you purchased through Apple or Google and cancelled within 48 hours, those platforms may issue a refund directly.

How to request a refund

1. Email ReverbNation support at support@reverbnation.com with your refund request.
   • Include your account email, the date of the charge you're disputing, and a clear reason for the refund request.
   • Attach screenshots of the charge and your cancellation confirmation.
2. Wait for a response within 5 to 10 business days.
   • ReverbNation will either approve the refund, explain why it cannot, or ask for more information.
3. If ReverbNation refuses and you believe the charge is unfair, contact your bank or card issuer.
   • Ask your bank to initiate a chargeback or dispute.
   • Provide the bank with your cancellation confirmation and correspondence with ReverbNation.
4. If the dispute is unresolved, lodge a complaint with the National Consumer Commission.
   • Visit the NCC website and file a complaint with your evidence (receipts, emails, cancellation confirmations).
   • The NCC investigates within 30 days and can order ReverbNation to refund you if they find the charge unjust.

Warning: Do not assume that cancelling your subscription automatically stops all charges. Check your bank statements for 30 days after cancellation to confirm that no renewal charges appear. If they do, immediately contact ReverbNation support and your bank to dispute them.

ReverbNation pricing in south africa

Plan overview and cost

ReverbNation offers a free tier and several paid plans aimed at independent musicians. Pricing is displayed in USD on ReverbNation's website, and your bank or payment provider converts it to ZAR at checkout. Exact South African ZAR pricing fluctuates with exchange rates.

How to find your exact ZAR pricing

To see the cost of your plan in South African Rands, visit reverbnation.com, select your plan, and proceed to checkout without purchasing. Your payment provider (Stripe, PayPal, or your card processor) will show the ZAR equivalent at checkout. Most plans range from R150 to R1,500 per month when converted.

Contact ReverbNation support directly via support@reverbnation.com if you need a custom quote or want to negotiate pricing for multiple features or annual billing. Stopee has found that many independent artists secure better rates by asking for annual discounts or bundled services.

Common mistakes to avoid when cancelling

Why people struggle with cancellation

Cancelling a music platform is frustrating because your livelihood depends on it - you worry about losing fans, losing music distribution, or paying unexpected final charges. Take a breath. Cancelling ReverbNation does not delete your music from Spotify or Apple Music, does not erase your fan relationships, and does not prevent you from uploading to another platform tomorrow.

Top cancellation traps

• Forgetting to cancel the app store subscription. Many artists cancel in their ReverbNation account but forget to also cancel through Apple or Google. The app store continues charging. Always cancel in both places.
• Assuming cancellation stops all charges immediately. ReverbNation may continue charging until your billing cycle ends. Review the cancellation confirmation carefully to see your final billing date. Monitor your bank statements for 30 days.
• Not exporting your music or contact lists. Before you cancel, download your music files and fan contact data. ReverbNation may delete these after 30-60 days of account closure.
• Ignoring the "why are you leaving?" survey. This is optional, but answering honestly helps ReverbNation improve. If they ask why, tell them - bad customer service, poor ROI, switching to a better platform. Your feedback matters.
• Cancelling without a screenshot. Take a screenshot of your cancellation confirmation. Email confirmations can be lost or disputed. A screenshot is proof that you cancelled on a specific date.
• Not checking your account after cancellation. Log back in one week after cancellation to confirm your status changed to "Cancelled" or "Inactive". If it still shows "Active", contact support immediately.

Comparing ReverbNation to alternatives

Why you might switch

If you're cancelling ReverbNation, you probably have another platform in mind. Here's how ReverbNation stacks up against common alternatives for South African independent musicians.

After you cancel: your checklist

What to do in the next 7 days

1. Confirm cancellation in your ReverbNation account.
2. Screenshot and save your cancellation confirmation email.
3. If you purchased through an app store, confirm cancellation there too.
4. Export or download your music files, fan contacts, and analytics from ReverbNation.
5. Plan your next distribution platform (DistroKid, CD Baby, Bandcamp, or direct upload).
6. Inform your fans of any changes to where they can access your new releases.
7. Monitor your bank statements for unexpected charges.

What to do in the next 30 days

• Verify that no new charges appear on your bank or card statement.
• If you want to delete your entire ReverbNation account, request deletion through Account Settings.
• If ReverbNation charges you after cancellation, immediately contact support and your bank to dispute.
• If you need a refund for a disputed charge, escalate to your bank's chargeback team or the National Consumer Commission.

Contact ReverbNation for cancellation support

Official contact information

If you need help cancelling, ReverbNation support is available via email. For legal cancellation requests and formal correspondence, use the postal address below.

• Email support: support@reverbnation.com
• Response time: 5-10 business days (may be slower during holidays).
• Postal address for legal correspondence: ReverbNation, Inc., 147 Main Street, Suite B, Beacon, New York 12508, USA.

When you email, include your full name, registered email address, account ID (if known), and a clear statement that you wish to cancel immediately. Request a cancellation confirmation email within 48 hours.

Escalation if ReverbNation does not respond

If ReverbNation does not reply to your cancellation request within 7 business days, or refuses to cancel:

1. Contact your bank or card issuer and file a dispute or chargeback.
2. Lodge a complaint with the National Consumer Commission via the NCC website (www.ncc.org.za).
3. Contact the National Credit Regulator if the charge involves credit or financing.
4. File a complaint with your payment provider (PayPal, Stripe, Apple, Google) if you used one.

Stopee has helped thousands of consumers cancel digital subscriptions and recover unfair charges. You have the law on your side. Stay calm, document everything, and escalate if needed.

Final thoughts: you have the power

Cancelling ReverbNation is straightforward if you follow the right steps. You have clear consumer rights under South African law, multiple cancellation methods, and free escalation options if the company pushes back. Stopee reminds you that cancelling one platform does not diminish your music, your fans, or your potential to succeed with another tool. Many successful South African musicians have cancelled ReverbNation and thrived on alternatives.

Keep your cancellation confirmation, monitor your billing for 30 days, and move forward with confidence. If ReverbNation charges you unfairly, you know exactly how to dispute it. Stopee is here whenever you need clarity on your consumer rights or cancellation procedures across other services - visit stopee.com to explore our full library of cancellation guides and consumer protection resources.