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Cancel Voloco: Step-by-Step Guide
How to cancel voloco and protect your music-making wallet in south africa
Understanding voloco and why you might want to cancel
Voloco is a real-time vocal tuning and music production app that lets you create professional-sounding recordings on your mobile device or through a web-based producer tool. It combines auto-tune effects, harmony layering, and beat libraries into one intuitive platform.
If you've decided Voloco isn't working for you anymore, cancellation is straightforward once you know where to look. At Stopee, we help South African consumers navigate subscription cancellations with confidence, and Voloco is no exception. Let's walk through exactly what you need to do.
What voloco offers
The app delivers preset auto-tune effects, custom beat imports, multi-track vocal recording, and WAV export capabilities. Premium subscribers unlock additional features like advanced harmony controls, unlimited beat imports, and collaboration tools. You access Voloco either through a mobile app (iOS or Android) or through the Voloco Producer web platform, each with its own subscription management system.
Common reasons to cancel
You might be cancelling because you've finished a project, found a competing app that suits you better, or simply want to pause your subscription temporarily. Whatever your reason, Stopee recommends understanding your options before you act so you can avoid unnecessary charges.
Your consumer rights in south africa
South African consumer law provides specific protections when you purchase digital services, and understanding these rights gives you leverage if Voloco refuses to cooperate.
The consumer protection act and digital services
The Consumer Protection Act (CPA) sets out your fundamental rights as a buyer. For digital services like Voloco, the Act protects you against misleading pricing, unfair contract terms, and hidden cancellation barriers. However, services that begin immediately after purchase may have limited cooling-off rights once you've accessed the product.
If you cancelled within 14 days of purchase and believe you were misled about features or pricing, you have grounds to dispute the charge with your app store (Apple or Google) or with Voloco directly.
What this means for refunds
While Voloco states it does not offer refunds for Producer (web) subscriptions, app store purchases fall under Apple App Store or Google Play Store policies. Those platforms often provide refunds within 48 hours of purchase if the app doesn't work as described. The National Consumer Commission (NCC) is your escalation point if a retailer or service provider refuses to honour consumer rights.
Pricing and subscription plans in south africa
Knowing what you're paying helps you spot overcharges and make the right cancellation decision.
Current voloco pricing in ZAR
| Plan name | Price (ZAR) | Billing period | What you get |
|---|---|---|---|
| All Access (monthly) | R84.99 | Monthly | Full premium effects, custom presets, multi-track vocals, WAV export, collaboration, unlimited imports |
| All Access (annual) | R499.99 | Yearly | Same features, billed once per year |
| Full Studio Access | R99.99 | Monthly | Extended functionality and premium tools |
| Boost your track | R119.99 | One-time purchase | Single-use enhancement for one track |
Pro tip: If you're on the annual All Access plan (R499.99), you'll save roughly R50 per month compared to paying monthly at R84.99. Before you cancel, check which plan you're on so you know exactly what you're stopping.
How to cancel voloco on iOS (Apple app store)
Cancelling your Voloco subscription on iPhone or iPad is faster than you might think, and you have two pathways to choose from.
Method 1: cancel directly through the voloco app
- Open the Voloco app on your iPhone or iPad.
- Tap the Library tab at the bottom of the screen.
- Select Settings (the gear icon).
- Tap Voloco Premium or Premium Subscription.
- Choose Manage subscription.
- Tap Cancel subscription and confirm your choice.
Method 2: cancel through the apple app store
- Open the Apple App Store app.
- Tap your profile icon in the top-right corner.
- Select Subscriptions.
- Find Voloco in your active subscriptions list.
- Tap Voloco and select Cancel subscription.
- Confirm the cancellation.
Warning: Apple processes cancellations immediately, but your premium access continues until the end of your current billing cycle. You will not receive a refund for unused time.
How to cancel voloco on android (Google play store)
Android users follow a similar but slightly different path to cancellation through Google Play.
Method 1: cancel through the voloco app
- Launch the Voloco app.
- Navigate to Library and select Settings.
- Choose Manage subscription.
- Select Cancel subscription and confirm.
Method 2: cancel via google play store
- Open the Google Play Store app.
- Tap your profile icon (usually in the top-right corner).
- Select Subscriptions.
- Find and tap Voloco.
- Tap Cancel subscription and follow the prompts.
Pro tip: Google Play sometimes asks you to provide feedback about why you're cancelling. This information helps app developers improve their products, and your honest response takes 10 seconds.
How to cancel voloco producer on the web
If you subscribe to Voloco Producer (the web-based version with plugin support), your cancellation path is slightly different.
Cancelling your web subscription
- Log into the Voloco Producer website using your account credentials.
- Navigate to the Orders tab in your account dashboard.
- Locate your active subscription.
- Toggle Auto-Renew off if you want to cancel after the current period ends.
- Alternatively, click Cancel Free Trial if you're still in a trial period.
- Confirm your cancellation choice.
Warning: Voloco Producer subscriptions come with a strict no-refund policy. Once you cancel, you forfeit any remaining balance on an annual plan. If you're mid-billing cycle, contact Voloco support immediately to ask whether they'll make an exception for prorated refunds.
What happens after you cancel voloco
Cancelling your subscription is just the first step. Understanding what you keep and what you lose helps you prepare for life after Voloco.
Access and premium features
Your premium access remains active until the end of your current billing period. If you cancelled on 15 May and your subscription renews on 30 May, you keep premium features until 30 May. After that date, you drop to the free tier automatically.
Free-tier Voloco users can still record and apply basic effects, but you lose access to advanced harmony tools, WAV export, unlimited beat imports, and multi-track recording.
Your account, data, and recordings
Cancelling a subscription does not delete your account or your uploaded recordings. Your musical projects, presets, and settings remain in your account indefinitely unless you manually delete them. This means you can return to Voloco later and resubscribe without losing your work.
If you want to preserve your recordings before cancelling, export them as WAV files while you still have premium access, or download them through your account settings.
Refunds and billing disputes
Refund policies vary depending on where you made your purchase, and knowing these differences is critical to getting your money back.
Refunds for app store purchases
If you bought your Voloco subscription through the Apple App Store or Google Play Store, the app store handles billing and refunds, not Voloco directly. Apple and Google both offer 48-hour refund windows if you purchased a subscription in error or the app doesn't work as described.
- For Apple: Open the App Store, tap your profile, select Purchase History, find Voloco, and request a refund within 48 hours of purchase.
- For Google: Open Google Play Store, tap your profile, select Payments and subscriptions, then Subscriptions, find Voloco, and select Cancel subscription and request a refund within 48 hours.
Refunds for voloco producer subscriptions
Voloco's official policy states that no refunds are offered for Voloco Producer (web/plugin) subscriptions. However, if you discover a genuine technical fault, contact Voloco support with evidence. Some companies make exceptions for legitimate service failures.
Pro tip: Keep all receipts and screenshots of your account showing the charge date and amount. If Voloco refuses a refund, you can escalate to the National Consumer Commission (NCC) as your last resort.
Common cancellation mistakes to avoid
We know that cancelling a subscription can feel stressful, especially when you're unsure which button to click. Here are the pitfalls we see South African users stumble into most often.
Mistake 1: cancelling the app instead of the subscription
Deleting the Voloco app from your phone does nothing to stop your subscription. The app will continue to charge you every month or year until you cancel the subscription itself through your app store or the Voloco website.
Mistake 2: ignoring billing cycle dates
If you cancel three days before your renewal date, you're throwing away three days of paid access. Check your next renewal date before cancelling so you can time your cancellation strategically.
Mistake 3: not saving your work first
Once you drop to the free tier, you lose WAV export and multi-track recording. Before you cancel, export or download any recordings you want to keep. Stopee recommends setting a reminder to do this the day before your cancellation takes effect.
Mistake 4: accepting a "no refund" answer without questioning it
If you cancelled within 14 days and believe Voloco misrepresented its features, you have consumer rights under the CPA. A refusal from the company is not the final word. Escalate to your app store or the National Consumer Commission if you believe you've been treated unfairly.
Your cancellation checklist
Use this step-by-step checklist to ensure you cancel cleanly and avoid post-cancellation surprises.
- Write down your next billing date (check your app store account or Voloco Producer dashboard).
- Export or download all recordings you want to keep while premium access is active.
- Decide when you want to cancel (now or before renewal).
- Choose your cancellation method (in-app, app store, or Voloco Producer website).
- Complete the cancellation and take a screenshot of the confirmation message.
- Wait 24 hours and log back in to confirm the cancellation went through.
- Set a phone reminder for three days after your cancellation date to verify no new charge appeared.
- Check your bank or card statement when your renewal date passes to confirm the charge did not go through.
When to cancel versus when to pause
Cancellation isn't always the right answer. Consider these alternatives before you commit to cancelling.
Cancel if
You no longer use Voloco and don't plan to return. You've found a competing app you prefer. You want to try a different music production tool. You're experiencing technical issues that Voloco support cannot resolve.
Pause instead if
You're taking a short break from music production but plan to return in a few months. You're unsure whether you'll use Voloco again. You're on an annual plan and want to reconsider before auto-renewal. Stopee recommends pausing subscriptions when you're uncertain because resubscribing is always an option, whereas cancelling and rebuilding your setup takes time.
How stopee can help you cancel with confidence
Cancelling subscriptions shouldn't require a university degree or an hour of searching the internet. Stopee has helped thousands of consumers in South Africa cancel Voloco and dozens of other services quickly and without hidden charges. Our mission is to put you in control of your subscriptions, and that means clear, honest, step-by-step guidance every time.
If you're stuck at any stage of your Voloco cancellation, visit Stopee.com for real-time help. We maintain up-to-date cancellation routes for South African service providers and can show you exactly which button to click. When companies make it hard to cancel, Stopee makes it simple.
Contact voloco if you need support
If you run into trouble cancelling or have questions about your subscription, Voloco support is your first point of contact.
How to reach voloco support
Visit the official Voloco website or open the app and look for a Help or Contact Support section. You can also reach out through the app store's support channel if you purchased through Apple or Google. Provide your account email, the date you subscribed, and a clear description of your issue.
Pro tip: If Voloco support is slow to respond, contact your app store support team instead. They often resolve billing issues faster than the app developer.
Cancelling Voloco doesn't have to be complicated. Whether you're moving on to a new app or simply taking a break, you now have the exact steps to cancel on iOS, Android, or the web. Remember your cancellation rights under South African consumer law, keep your receipts, and don't hesitate to escalate if something goes wrong. Stopee is here whenever you need clear, practical guidance on cancelling any subscription.