Manage Beame

How to cancel beame and understand your vehicle tracking rights in south africa

What is beame and how does it work

Beame is a vehicle tracking and recovery service operating across South Africa that uses GPS technology to monitor your car's location in real time and assist with recovery if your vehicle is stolen.

The service combines a wireless device fitted to your vehicle with a monitoring centre that responds to theft alerts. You access your vehicle's location through a mobile app or online portal, giving you visibility over your car 24/7. Beame operates through multiple sales channels including direct subscription, insurance brokers and fitment centres, each with different contract terms and pricing structures.

How beame subscriptions are sold

Direct subscriptions from Beame typically lock you into a 36-month fixed contract at R99.00 per month. However, if you purchase through brokers like Barker Insurance or fitment centres like Carousel, you may find month-to-month options with no long-term commitment, priced between R79.00 and R99.87 monthly depending on the package.

This means your cancellation rights and notice periods vary significantly depending on where you bought your subscription. Understanding your specific contract type is the first step toward a smooth cancellation.

Key features included in your service

All Beame plans include real-time GPS tracking, national recovery assistance and monitoring. Direct subscriptions include a wireless recovery device with lifetime warranty and a 3-year battery, while broker and fitment centre plans may vary slightly in what's included.

Your consumer rights under south african law

As a South African consumer, you are protected by the Consumer Protection Act (CPA), which gives you specific rights when cancelling subscription services like Beame.

Cooling-off period and your 14-day right

Under section 16 of the CPA, you have the right to cancel a distance contract (including online or remotely purchased services) within 14 calendar days of purchase at no cost, provided the service has not yet commenced. If you signed up for Beame online or by distance means and have not yet activated the service, you can cancel without penalty within this window.

Beame's publicly available FAQ does not explicitly advertise this cooling-off right for direct 36-month contracts, but your legal entitlement exists regardless. If you cancel within 14 days of purchase and before service activation, Beame must refund all fees paid.

Your rights after the cooling-off period

Once service has commenced under a fixed-term contract, the CPA allows Beame to enforce reasonable cancellation penalties. However, any penalty must be proportionate and genuinely reflect losses incurred by the provider. Excessive penalties or unfair contract terms may be challenged under section 40 of the CPA.

If Beame refuses to acknowledge your cooling-off right or levies an unfair penalty, you can escalate your complaint to the National Consumer Commission (NCC) at nccrsa.org.za.

Cancellation methods and who to contact

Stopee has identified that Beame processes cancellations exclusively through written notice to their accounts team, with a mandatory 20 business days' notice period before your service ends.

Official cancellation contact and process

Send your written cancellation request by email to cancellations@mixtelematics.com. Beame is registered at Waterfall Office Park, Unit 8, Howick Close, Midrand, Gauteng, 1685, should you need to send formal correspondence by post.

Email is the most reliable method and gives you an immediate record of your request. When you email, you will receive a confirmation or reference number. Save this reference number immediately-it is your proof of cancellation and protects you if disputes arise later.

What information to include in your cancellation email

Your cancellation request must include the following details to prevent delays:

• Your full name
• Your account number or customer reference
• Your vehicle registration number
• Your intended cancellation date (must be at least 20 business days from the date you send the email)
• A brief reason for cancellation (optional but helpful)

Include a subject line such as "Cancellation Request-Account [Your Account Number]" to ensure your email is routed to the correct department.

Step-by-step cancellation process

Follow these numbered steps to cancel Beame cleanly and protect yourself from service continuation charges or hidden fees.

1. Locate your original Beame contract or subscription confirmation email to confirm your contract start date, monthly fee and contract term (fixed 36-month, month-to-month, etc.).
   • If you cannot find your contract, log in to your Beame account online or contact customer service first to obtain a copy.
2. Check today's date and calculate when your cancellation will take effect. You must provide at least 20 business days' notice, so add 20 business days (weekends and public holidays excluded) to determine your earliest cancellation date.
   • Use an online business day calculator or count manually: typically 20 business days equals roughly 28 calendar days.
3. Open your email and draft a cancellation request to cancellations@mixtelematics.com using the template format above. Include all required information and your intended cancellation date.
   • Pro tip: Keep your email professional and factual. Avoid emotional language or lengthy explanations-Beame simply needs the facts to process your request.
4. Send the email and immediately save the confirmation or reference number provided by Beame's automated system or accounts team.
   • Create a folder in your email called "Cancellation-Beame" and file the confirmation and your original request there.
5. Wait 2 to 3 business days for a manual confirmation from Beame's accounts department. This should acknowledge your cancellation, confirm the end date and outline any fees or penalties due.
   • Warning: If you do not receive a confirmation email after 3 business days, send a follow-up email referencing your original request and reference number.
6. Review Beame's confirmation for any cancellation penalties or outstanding fees. If you disagree with a penalty, respond in writing stating your objection and referencing the CPA section 40 (unfair contract terms).
   • Keep records of all correspondence. Stopee recommends taking screenshots or PDF exports of all emails for your own records.
7. On your cancellation date, log in to your Beame account and verify that tracking access has ended. Check your bank statements 5 to 7 business days later to confirm that no further charges are being processed.
   • If charges continue after your cancellation date, contact your bank immediately and request a chargeback while simultaneously sending a dispute email to Beame.

What to expect after cancellation

Understanding what happens after you cancel Beame reduces anxiety and helps you spot if something goes wrong.

Service access and device deactivation

On your cancellation date, your access to the Beame tracking app and online portal will be terminated. The device fitted to your vehicle will no longer transmit location data to Beame's servers. You can physically remove the device yourself or arrange for it to be removed at a fitment centre.

Important: Beame devices are not transferable to another vehicle. If you buy a new car or vehicle later, you must sign a new Beame contract rather than moving the existing device.

Outstanding fees and final billing

Beame will typically process a final bill for any months you have not yet paid for, up to and including your cancellation date. If you are mid-contract on a 36-month plan, a cancellation penalty will also be applied-this represents Beame's loss of future revenue for the remainder of your contract term.

For example, if you are 12 months into a 36-month contract at R99.00 monthly and cancel, Beame may charge a penalty equivalent to 24 months of service (R2,376.00) or a proportional amount. Stopee advises requesting a detailed breakdown of this calculation in writing before you authorise payment.

Contract renewal after 36 months

If you do not cancel when your 36-month fixed contract expires, Beame automatically converts your subscription to a month-to-month plan on the same terms. This month-to-month plan remains terminable with 20 business days' written notice. Monitor your contract expiry date and cancel if you do not want to continue beyond the fixed term.

Refunds, penalties and your financial outcome

Refunds depend entirely on when you cancel and whether you qualify for the cooling-off right or have grounds to dispute unfair contract terms.

When you will receive a refund

You will receive a full refund without penalty only if you cancel within 14 calendar days of purchase and before service activation. Stopee recommends acting quickly if you fall into this window-do not wait.

If you cancel after 14 days or after service has commenced, Beame will not issue a refund. Instead, you will owe any outstanding fees for the months you have used the service plus a cancellation penalty based on your contract type.

Challenging unfair penalties

If Beame's cancellation penalty seems excessive or disproportionate, you have grounds to challenge it under the CPA. A reasonable penalty might represent Beame's actual administrative costs and a portion of lost revenue, but penalties that consume 50% or more of your contract value may be deemed unfair.

Write to Beame in writing (email is acceptable) setting out why you believe the penalty is unfair. If Beame refuses to negotiate, escalate to the National Consumer Commission. This process can take 4 to 12 weeks but may recover hundreds of rands.

Refund timescales

If you qualify for a refund under the 14-day cooling-off rule, Beame must process the refund within 14 calendar days of your cancellation request. If you are claiming unfair penalty relief, refunds may take longer and depend on NCC involvement.

Beame pricing and plan comparison

Your subscription cost and contract flexibility depend on your sales channel. Review this table to understand what you may be paying and what your cancellation obligations are.

Key insight: If you want maximum flexibility, Barker Insurance offers month-to-month plans with no fixed contract. Direct Beame subscriptions lock you in for 36 months and incur penalties if you exit early.

Common mistakes when cancelling beame

Cancellation is straightforward, but small errors can delay your exit, trigger unexpected charges or cost you money in disputes. We understand how frustrating a botched cancellation can be-let's prevent it.

Mistake 1: cancelling by phone or social media instead of email

Beame does not accept verbal cancellations. If you call or message on social media, there is no written record and no reference number. Beame may claim they never received your request, and you cannot prove otherwise.

Action: Always cancel by email to cancellations@mixtelematics.com. This creates an auditable trail.

Mistake 2: not providing 20 business days' notice

If you email a cancellation date that is fewer than 20 business days away, Beame will reject it or push your cancellation date forward to meet the minimum notice period. You cannot accelerate the process.

Action: Calculate 20 business days from the day you send your email and state that as your intended cancellation date. Beame will confirm once received.

Mistake 3: failing to save your reference number

Beame sends a reference number with every cancellation confirmation. If you lose it and later dispute whether you cancelled, you cannot easily prove it. Reference numbers are your proof.

Action: Screenshot or forward your confirmation email to a personal email address. Save the reference number in a document.

Mistake 4: assuming the device will be automatically removed

Your service ends on your cancellation date, but the Beame device remains physically fitted to your vehicle. Beame does not remove it remotely or send someone to collect it. You are responsible for removing it or paying a fitment centre to do so.

Action: After cancellation, arrange removal. You can remove it yourself if you are comfortable doing so, or visit a fitment centre.

Mistake 5: not verifying that charges have stopped

Some subscribers report that Beame continued charging them for 1 to 2 billing cycles after the stated cancellation date. This can happen if the system did not fully deactivate your account.

Action: Check your bank statement 7 to 10 days after your cancellation date. If charges appear, immediately contact your bank and Beame's accounts team in writing with your reference number and request a reversal.

Complaints and escalation if beame refuses to cancel

In rare cases, Beame may refuse your cancellation, claim they never received it or dispute a cooling-off claim. Stopee has helped thousands of consumers escalate these disputes successfully.

Step 1: formal written dispute

Send a formal email to cancellations@mixtelematics.com restating your cancellation request and referencing your original reference number. Include a sentence such as: "I am formally requesting cancellation of my account. If you do not confirm cancellation within 5 business days, I will escalate this complaint to the National Consumer Commission under the CPA."

Step 2: national consumer commission escalation

If Beame does not respond or refuses your cancellation without legal justification, file a complaint with the National Consumer Commission (NCC) at www.nccrsa.org.za or call 0860 007 655.

Provide the NCC with your cancellation email, Beame's responses (or lack thereof), your reference number and a clear explanation of the dispute. The NCC can compel Beame to cancel your account and may award compensation if the company acted unfairly.

Step 3: chargeback through your bank

If Beame continues charging you after your cancellation date, contact your bank and request a chargeback for unauthorised transactions. Provide your bank with your cancellation reference number as proof. Most banks will reverse charges within 10 to 15 business days.

Cancellation checklist for beame

Use this checklist to ensure you complete every step and protect yourself:

• Find and review your original Beame contract or subscription confirmation
• Confirm your account number and vehicle registration
• Calculate 20 business days from today and determine your cancellation date
• Draft your cancellation email with all required information
• Send to cancellations@mixtelematics.com and save the confirmation email
• Screenshot or export the reference number provided by Beame
• File the confirmation email in a dedicated folder for your records
• Wait 2 to 3 business days for Beame's manual confirmation
• Review the confirmation for any penalties or outstanding fees
• On your cancellation date, log in and confirm access has ended
• Check your bank statement 7 days after cancellation to verify no further charges
• Arrange removal of the Beame device from your vehicle
• Keep all correspondence for at least 12 months in case of disputes

Summary and next steps

Cancelling Beame is a straightforward process if you follow the correct steps: email cancellations@mixtelematics.com with at least 20 business days' written notice, save your reference number and monitor your bank account after your cancellation date.

Your consumer rights are protected by South African law. You have a 14-day cooling-off period before service activates, and any cancellation penalties must be fair and proportionate under the CPA. If Beame refuses to honour these rights, the National Consumer Commission is your escalation point.

Stopee has helped thousands of consumers cancel services like Beame cleanly and without unnecessary fees. By following this guide and keeping careful records, you will avoid common traps and protect your money. If you encounter resistance from Beame, escalate with confidence-the law is on your side.

Contact information for beame

Cancellation email: cancellations@mixtelematics.com

Registered address: Waterfall Office Park, Unit 8, Howick Close, Midrand, Gauteng, 1685, South Africa

For additional consumer protection support, contact the National Consumer Commission at www.nccrsa.org.za or 0860 007 655.