Manage Hubble

How to cancel hubble in south africa: your complete guide to subscriptions, refunds and your rights

What is hubble and why you might want to cancel

Hubble operates as a multi-service platform in South Africa, offering in-app memberships through HubbleClub, one-on-one mentoring consultations, cloud-connected hardware services, and marketplace bookings for coworking spaces. If you signed up for one or more of these services and now want to stop, you're in the right place. Stopee helps thousands of South African consumers navigate subscription cancellations safely, and we're here to guide you through Hubble's cancellation process step by step.

Whether you've decided the service no longer fits your needs, found a better alternative, or simply want to reduce your monthly spending, cancelling Hubble requires different approaches depending on which service you subscribed to. The good news is that cancellation is possible, and you may even qualify for a refund depending on how long you've been a subscriber.

The main hubble services you can cancel

Hubble offers several distinct products, each with its own cancellation rules. HubbleClub memberships, purchased through the Apple App Store or Google Play, must be cancelled directly within those platforms. Hubble's mentoring consultation calls are managed through your personal Dashboard. Hubble Connected hardware and cloud services require cancellation after your initial 3-month commitment period ends. Coworking and workspace bookings follow the provider's specific terms, typically requiring notice at least 2 full business days before your booking date.

Why cancelling matters to your wallet

Subscription services renew automatically, and missing the cancellation window can cost you hundreds of rands over a year. By taking action now, you stop future charges immediately (though access usually continues until your current billing cycle ends). At Stopee, we've seen how easy it is to overlook subscription management, which is why we've created this guide to protect your money and your peace of mind.

Hubble pricing in south africa

Understanding what you're paying helps you decide whether cancellation is right for you. Here's the current pricing for HubbleClub in-app subscriptions, displayed in South African rand (ZAR).

Prices shown reflect the South African App Store as of 2024-2025. Annual plans often offer better value if you're committed to the service. If you're on a monthly plan at R99.99, cancelling saves you roughly R1,200 per year. Use these figures to evaluate whether Hubble still delivers value for your situation.

Your consumer rights under south african law

South Africa's Consumer Protection Act (Act 68 of 2008) gives you strong protections when cancelling subscriptions. Stopee always recommends knowing your legal position before you contact Hubble, because it strengthens your position if the company refuses a refund or drags its feet.

Cooling-off period and your right to cancel

Under the Consumer Protection Act, you have the right to cancel certain distance contracts (like online subscriptions) within 5 business days from the date you receive the service or product. For digital services like HubbleClub, this period typically starts from your first access. Hubble Connected offers a 7-day cancellation window for non-EU consumers and 14 days for EU-based consumers, calculated from the date of your first paid subscription confirmation.

If you cancel within this window and haven't used the service substantially, you're entitled to a full refund. This is a legal right, not a favour. Keep records of your purchase date and any confirmation emails from Hubble or the app store, as these prove when your cooling-off period began.

The national consumer commission as your backup

If Hubble refuses your refund or doesn't respond to your cancellation request within 30 days, you can escalate to the National Consumer Commission (NCC). The NCC investigates consumer complaints and can compel companies to comply with the law. Many South African consumers don't know about this option, but Stopee encourages you to use it if Hubble blocks your cancellation unfairly.

How to cancel hubble step by step

Follow the method that matches the service you subscribed to. Each process takes just a few minutes if you have your login details ready.

Cancel HubbleClub purchased through apple app store

1. Open the Apple App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions" from the menu.
2. Find "Hubble" or "HubbleClub" in your active subscriptions list.
   • If you see multiple Hubble entries, tap each one to confirm which service you want to cancel.
3. Tap "Cancel Subscription" or "Edit Subscription" and choose the cancel option.
   • Apple will ask you to confirm the cancellation and may offer a retention discount; ignore this unless you genuinely want to keep the service.
4. Confirm the cancellation one final time.
   • You'll receive an email confirmation from Apple within minutes.
   • Your access continues until the end of your current paid billing cycle; you won't be charged again after this date.

Pro tip: Apple processes cancellations immediately, but it can take up to 24 hours for Hubble's systems to recognise the cancellation. If you see a charge after cancelling, contact Apple support first; they can reverse it more quickly than Hubble can.

Cancel HubbleClub purchased through google play

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions" from the menu.
2. Tap "Subscriptions" to view all active subscriptions.
   • Scroll down to find "Hubble" or "HubbleClub".
3. Select the Hubble subscription you want to cancel.
   • Read the cancellation notice carefully to understand your final billing date.
4. Tap "Cancel subscription" and confirm.
   • Google will process the cancellation immediately and send you a confirmation email.
   • Charges stop at the end of your current billing period.

Warning: Google Play cancellations are final. You cannot "undo" a cancellation through the app; you must repurchase the subscription if you change your mind. Save your confirmation email for your records.

Cancel hubble consultation calls

1. Log into your Hubble Dashboard using your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it via email.
2. Navigate to "Subscriptions" or "My Services" in your account settings.
   • Look for "Consultation Calls" or "Hubble Mentoring".
3. Click "Cancel Subscription" next to the consultation service.
   • Hubble may ask why you're cancelling; this feedback is optional but helps the company improve.
4. Confirm the cancellation through the on-screen prompt.
   • Your subscription remains active until the end of your current paid billing period.
   • You can still book and attend consultation calls until this date unless you request an immediate refund.

Pro tip: If you've already scheduled a consultation call before cancelling, that call will proceed as planned. You cannot cancel individual calls through the subscription panel; you must cancel the call directly with your assigned expert if needed.

Cancel hubble connected membership

1. Log into your Hubble Dashboard.
   • Your login credentials are the same as for consultation calls.
2. Go to "Hubble Connected" or "My Hardware Services" in your dashboard.
   • Check whether your initial 3-month minimum period has ended. Hubble does not allow cancellation during this period without losing the device or paying an early termination fee.
3. Click "Cancel Membership" (available only after the 3-month minimum has passed).
   • If this option is greyed out, you're still in the minimum period and must wait.
4. Confirm the cancellation.
   • Cloud access ends at the end of your current billing cycle.
   • You keep the physical device but it will no longer sync to Hubble's cloud services.

Warning: Do not cancel Hubble Connected early unless you're willing to lose access to cloud features or face a penalty. Check Hubble's terms for early termination fees in your contract, as these vary by plan.

Cancel coworking or workspace bookings

1. Log into your Hubble Dashboard and navigate to "My Bookings" or "Workspace Reservations".
   • You'll see all upcoming bookings with their cancellation deadlines.
2. Find the booking you want to cancel and click "Cancel Booking".
   • Hubble will display the cancellation deadline (usually 2 full business days before the booking date).
3. Confirm the cancellation before the deadline passes.
   • Cancellations after the deadline may result in a full charge with no refund.
4. Check your email for a cancellation confirmation.
   • Refunds typically process within 5-10 business days, depending on your bank.

Pro tip: Different workspace providers may have stricter cancellation rules. Check the provider's terms (displayed on the booking page) before confirming any cancellation, as Stopee has seen some providers enforce non-refundable bookings even after Hubble's cancellation window closes.

Refunds and what to expect after cancellation

Cancelling your subscription and getting a refund are two different things. Here's exactly what you can claim back and when.

General refund eligibility

Hubble refunds depend on the product type, how long you've been subscribed, and whether you've used the service. Most refunds are subject to manual review, which means Hubble's support team assesses each claim individually. This process typically takes 5-15 business days.

If you cancel within Hubble's legal window (7-14 days depending on your location), you're automatically entitled to a refund for the current billing cycle. If you cancel after this window closes, refunds become discretionary and Hubble may refuse you. This is why acting quickly matters.

HubbleClub refund rules

HubbleClub members cancelling within 7 days of their initial subscription receive a full refund. After 7 days, Hubble typically does not offer refunds or prorated refunds, meaning you lose any unused portion of your payment. If you subscribed on a Monday and decide to cancel the following Tuesday, you're within the window and eligible for a refund. But wait until the following Friday and your eligibility expires.

Refunds for HubbleClub are processed back to your original payment method (Apple, Google, or credit card) within 5-10 business days. Check your bank statement; sometimes banks take an additional 2-3 days to credit your account.

Hubble connected hardware refunds

Hubble Connected hardware (the physical device) qualifies for a refund if you return it within 30 days of delivery, unused and in its original packaging. You pay for return shipping unless the device is defective. If the device is faulty and you report it within 7 days, Hubble will replace or refund it at no shipping cost to you.

The cloud subscription portion of Hubble Connected is separate from the hardware. You can cancel the subscription and keep the device, but cloud services stop working at the end of your billing period. Refunds for the subscription portion follow the same rules as HubbleClub: 7 days for a full refund, then at Hubble's discretion.

Consultation calls refunds

You can request a refund for a consultation call up to 3 days after the scheduled call date. Valid reasons include the expert not showing up, not being available, or providing unsatisfactory service. Hubble reviews these claims manually, so be specific in your refund request. Approved refunds are credited within 5-10 business days.

If you cancel your consultation subscription before attending a call, you forfeit payment for that call unless you cancel within the 7-day initial subscription window.

General product orders refund rules

Non-faulty items purchased through Hubble's marketplace must be returned within 14 days of purchase, unused and in original packaging. Once Hubble receives your return, it processes the refund within 10 business days. Faulty items are refunded or replaced without the 14-day restriction.

Common mistakes people make when cancelling hubble

Cancellation sounds simple, but small errors can cost you money or delay your refund. We've seen many South African subscribers make these mistakes, and Stopee wants to help you avoid them.

Assuming hubble will cancel app store subscriptions for you

This is the most expensive mistake. Many people contact Hubble support and ask them to cancel their HubbleClub subscription, expecting support to remove it from Apple or Google. Hubble cannot do this. Only you can cancel through the app store itself. If you ask Hubble instead, you'll keep getting charged while waiting for support to tell you the same thing. Always cancel in-app subscriptions directly through Apple or Google, not by emailing Hubble.

Cancelling too late to get a refund

The 7-day refund window expires quickly. If you signed up on the 1st of the month and cancel on the 9th, you're outside the window at most providers. Mark your calendar for day 6 or 7 if you're unsure. Stopee recommends cancelling on day 5 if you're certain you don't want to continue, giving yourself a safety buffer.

Not checking the hubble connected 3-month minimum

Hubble Connected locks you in for 3 months before you can cancel without penalty. If you cancel early, you may lose the device or owe a termination fee. Read your contract carefully before clicking cancel. If you're still in the minimum period, wait until after the 3-month mark unless you accept the penalty.

Forgetting to confirm cancellation before your next charge date

You've cancelled but haven't seen confirmation. Two days later, Hubble charges you again. This happens because you started the process but didn't confirm the final step. Always wait for an email confirmation from Hubble or the app store. If you don't receive one within 24 hours, log back in and verify the cancellation was completed. If it wasn't, repeat the process immediately.

Ignoring the coworking provider's separate terms

Cancelling your booking through Hubble doesn't guarantee a refund if the workspace provider has stricter rules. Always check the provider's cancellation policy before booking. Some require 48 hours' notice; some are fully non-refundable. Hubble isn't responsible for provider penalties, so don't assume you're protected.

What happens after you cancel

Cancellation feels like an ending, but there are practical steps you should take immediately to protect your money and your account.

Your access timeline after cancellation

When you cancel, your subscription ends at the close of your current billing cycle, not immediately. If your billing date is the 15th of each month and you cancel on the 10th, you keep access until the 15th. After that date, your account becomes inactive. For Hubble Connected, the physical device continues to work, but cloud sync and backup stop functioning.

Consultation calls scheduled before your billing date will still happen. Cancel individual calls if you don't want to attend. Coworking bookings confirmed before cancellation are still valid; cancellation only affects future bookings.

Confirming the cancellation is complete

One week after you cancel, log back into your Hubble Dashboard and verify the subscription no longer appears as "active". If it still shows as active, contact Hubble support immediately with your cancellation confirmation email. This prevents accidental charges if there was a system error.

Check your bank statement on your next billing date to confirm Hubble didn't charge you. If a charge appears after your cancellation date, contact your bank or credit card company immediately. Provide them with your cancellation confirmation email. Banks can reverse charges up to 30 days after the transaction, but they move faster if you report fraud quickly.

Deleting the app (optional but recommended)

Deleting the Hubble app from your phone doesn't cancel the subscription, but it removes the temptation to reactivate accidentally. If you think you might want Hubble again later, leave the app installed and just log out. If you're sure you're done, uninstall it. Reinstalling later takes only 2 minutes if you change your mind.

Contacting hubble support if cancellation goes wrong

If Hubble refuses to cancel your subscription or disputes your refund claim, you have recourse. Stopee helps consumers navigate these disputes, and you have legal backing in South Africa.

How to reach hubble support

Hubble's support team typically responds to email enquiries within 2-3 business days. When you contact support about cancellation or refunds, include your account email, subscription type, purchase date, and original confirmation email. The more detail you provide, the faster support can review your case.

If email support delays or refuses your request, ask to escalate to a supervisor. If they still refuse, cite the Consumer Protection Act cooling-off period in your message. This often prompts a faster review because companies know you understand your legal rights.

Escalating to the national consumer commission

If Hubble doesn't respond within 30 days or refuses your refund unlawfully, file a complaint with the National Consumer Commission. The NCC investigates for free and can compel Hubble to comply. Include all email correspondence, confirmation receipts, and a clear explanation of what you're owed. The NCC typically responds within 30-60 days.

The NCC's contact details are available at ncc.org.za. You can file a complaint online, and the process costs nothing. This step is rarely necessary if you follow the cancellation steps above, but it's your safety net if Hubble acts unfairly.

Should you cancel hubble? a quick decision framework

Cancellation is the right move if any of these apply to you: you've used the service for less than 7 days and want your money back; the monthly cost no longer fits your budget; you've found a cheaper alternative; the service doesn't deliver the value you expected; or you're subscribed to a service you no longer use (like Hubble Connected after your 3-month minimum expired).

Consider keeping your subscription if you still gain regular value from it, have only a few days left until your billing date (saving cancellation for next month), or have a workplace that covers part of the cost and you're unsure if you can opt out.

At Stopee, we believe the decision is yours alone, but the process should always be simple, transparent, and free of dark patterns. That's why we've detailed every step above. If anything feels unclear, re-read the section matching your service type, and you'll find the answer.

Key points to remember before you cancel

Your next steps: take action today

Cancellation typically takes fewer than 5 minutes once you know which platform to use. Open your relevant app or dashboard right now and follow the steps that match your subscription. If you're within the 7-day refund window, do this today because that window closes quickly.

Keep your confirmation email for your records. If you don't receive one within 24 hours, log back in and verify cancellation was completed. Stopee has helped thousands of South African consumers cancel Hubble and other subscriptions safely and reclaim refunds they didn't know they were entitled to. You're not alone in this process, and the cancellation is genuinely simple once you follow the right steps.

If Hubble disputes your refund or doesn't respond within 30 days, remember the National Consumer Commission is on your side. South African consumer law protects you, and Stopee encourages you to use that protection if needed. Visit Stopee.com for guides on cancelling other services, tracking your subscriptions, and reclaiming money owed to you. Your financial control starts with understanding these processes, and you've just taken the first step.