Manage Respontika

How to cancel respontika and protect your money in south africa

What respontika is and why you might want to cancel

Respontika is a subscription-based astrology and relationship coaching app available through the Apple App Store and Google Play. The service delivers personalised insights, daily reports, and coaching guidance directly to your device. If you've signed up for premium features and now want to step back, you're not alone-and cancellation is straightforward once you know where to look.

How respontika's subscription model works

Respontika operates on recurring monthly, weekly, or annual billing cycles. Your subscription renews automatically unless you cancel before the renewal date. You can subscribe directly through Respontika's website or through your phone's app store (Apple App Store for iOS, Google Play for Android). Whichever platform charged you is the one you'll need to cancel through. At Stopee, we help thousands of South African consumers navigate exactly this kind of subscription trap, so you can be confident in the process.

Why south african users cancel respontika

Common reasons include unexpected renewal charges, diminishing value from the service, concerns about data privacy, or simply deciding the guidance doesn't align with your needs anymore. Whatever your reason, you have consumer rights protecting you-and Stopee makes sure you understand them.

Respontika pricing in south africa

Below are the current subscription rates charged in South African rands (ZAR) on the app stores.

Subscription plans and costs

How to spot unexpected charges

Check your bank or payment app regularly for Respontika transactions. Charges appear with the merchant name "Respontika" or under your app store's name (Apple or Google). If you see a charge you don't recognise, note the date and amount-you'll need these details if you need to dispute the payment with your bank or payment provider. Stopee recommends setting phone reminders for your renewal date so you can cancel before being charged again.

How to cancel respontika on your device

Cancellation works differently depending on whether you subscribed via the app store or Respontika's website. Follow the method that matches where you signed up.

Cancel through the iOS app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions".
2. Find Respontika in your active subscriptions list.
   • Tap on it to open subscription details.
3. Tap "Cancel subscription" or "Edit subscription".
   • Confirm you want to cancel when prompted.
   • Apple will ask why you're cancelling-your feedback helps improve the service.
4. Check for a confirmation message.
   • Your cancellation is instant; access to premium features ends on your current billing date.
   • Pro tip: Screenshot the confirmation screen as proof.

Cancel through google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions".
   • A list of all active subscriptions appears.
3. Select Respontika from the list.
   • Tap "Cancel subscription".
4. Confirm cancellation.
   • Google Play will show you your cancellation date and any remaining access period.
   • Warning: Do not uninstall the app without cancelling the subscription first-the app store handles billing separately from the app itself.

Cancel through respontika's website

1. Visit the Respontika website and sign in to your account.
   • Use the same email and password you registered with.
2. Navigate to your account settings.
   • Look for "Billing", "Subscriptions", or "Account Settings" in the menu.
3. Open the "Billing Info" or "Subscriptions" section.
   • View your active subscription and find the cancellation option.
4. Click "Cancel subscription" and confirm.
   • If you cannot find the cancellation button, email support@respontika.com with your account email and request cancellation directly.
   • Pro tip: Include the phrase "Please cancel my subscription effective immediately" in your email to avoid ambiguity.

If you cannot find the cancellation button

Some app store interfaces hide the cancellation option or rename it. If you get stuck, contact Respontika's support team directly at support@respontika.com. Include your account email, the date you subscribed, and the plan you're on. Most support teams respond within 24 to 48 hours. Stopee also tracks companies that deliberately hide cancellation buttons-part of our mission to expose unfair practices.

What happens after you cancel respontika

Cancelling your subscription triggers a series of changes to your account and access. Understanding this timeline helps you avoid confusion and unexpected charges.

Your access and premium features

When you cancel, your subscription continues to be active until the end of your current billing period. If you're on a monthly plan that renews on the 15th, and you cancel on the 10th, you keep full access to premium features until the 15th. After that date, your account reverts to free tier (if available), and you lose access to premium coaching, reports, and personalised insights. You won't be charged again after that final billing date.

Your data and account

Cancelling a subscription does not automatically delete your account or the data Respontika has collected about you. Your profile, chat history, and generated reports remain in your account. If you want to delete your data entirely, you must submit a separate data deletion request. Contact support@respontika.com and clearly state "Please delete my account and all associated data" to trigger this process. Keep records of your request in case you need to escalate it later.

Future charges and renewals

Once you cancel, Respontika will not charge you again. No automatic renewal will occur. However, if you accidentally resubscribe or purchase add-ons (like tips or premium reports), you will be charged separately for those. Stopee advises checking your subscription list every three months to confirm no surprise charges have appeared.

Refunds and your rights as a south african consumer

South African consumer protection law gives you specific rights when you're charged unfairly or misled about a service.

Respontika's refund policy

Respontika offers limited refunds for web-based purchases within 7 days of the transaction in certain circumstances. Tips may be refundable if requested within your trial period. However, chat fees, tips charged more than 3 days ago, premium reports, and multiple subscription charges are typically excluded from refunds. These terms are stated in Respontika's official refund policy, available on their website.

Refunds through app stores

If you subscribed via Apple App Store or Google Play, you must request refunds through that platform, not directly from Respontika. Apple and Google generally allow refund requests within 14 to 15 days of purchase if the app didn't work as advertised. You can request a refund by opening the purchase in your app store, selecting "Report a Problem", and explaining why you want your money back. The app store reviews your request and either issues a refund or denies it. This process typically takes 5 to 10 working days.

Consumer protection laws in south africa

The Consumer Protection Act (CPA) and the National Consumer Commission (NCC) protect you from unfair contract terms, misleading advertising, and defective goods or services. Digital services like Respontika fall under the CPA's scope in certain situations. If Respontika charged you without clear consent, failed to deliver the service as described, or made false claims about benefits, you have grounds to escalate the complaint. Stopee helps you document these cases so you can present them to the NCC if informal complaints fail.

Practical steps if you're wrongly charged

1. Contact your bank or payment provider immediately.
   • Report the charge as unauthorised or dispute the transaction.
   • Your bank can reverse the charge while investigating.
2. Email Respontika at support@respontika.com with clear details.
   • Include the transaction date, amount, and reason why the charge was unfair.
   • Request a refund in writing so you have a paper trail.
3. If Respontika refuses or doesn't respond within 10 days, escalate to the NCC.
   • Visit www.ncr.org.za to lodge a formal complaint.
   • Attach screenshots of all transactions, emails, and cancellation confirmations.

Why dispute resolution matters

Many companies rely on customers giving up after the first "no". Stopee's experience shows that persistence-backed by consumer law-works. When you document everything and cite the CPA, companies take you seriously.

Common cancellation mistakes to avoid

We hear from frustrated customers who thought they'd cancelled but kept getting charged. The good news is these traps are avoidable once you know them.

Mistake 1: uninstalling the app without cancelling the subscription

Many people delete the Respontika app from their phone and assume they've cancelled. They haven't. The app and the subscription are separate. Your bank or card will still charge you on renewal day because the subscription lives in your app store account, not on your phone. Always cancel through your app store settings or Respontika's website before you uninstall. Stopee recommends cancelling first, waiting 48 hours, then uninstalling.

Mistake 2: confusing cancellation with pausing

Some apps offer a "pause subscription" option that temporarily freezes your access without cancelling. Respontika doesn't appear to have this feature, but similar apps do. Make sure you're selecting "Cancel" or "End subscription", not "Pause" or "Temporarily suspend". The button names matter.

Mistake 3: not saving cancellation confirmation

Take a screenshot of your cancellation confirmation screen. If you're charged again and dispute it, you'll need proof that you cancelled. Email confirmations from Respontika or app stores are even better-forward them to yourself or save them in a notes app.

Mistake 4: cancelling on the wrong platform

If you subscribed via Google Play, cancelling on the App Store won't work. You must cancel on the platform you were charged through. Check your bank statement to see which company is charging you: "Apple Inc." or "Google Play". That's your cancellation platform.

Mistake 5: waiting until after the renewal to cancel

You can request refunds for charges that just posted, but it's easier to prevent the charge in the first place. Set a phone reminder for two days before your renewal date and cancel immediately. Stopee advises treating subscription renewal dates like bill payment dates-never let them creep up on you.

Respontika cancellation checklist

Use this checklist to confirm you've taken all the right steps.

Your next steps and final protection

You now have a complete map of how to cancel Respontika, what to expect, and how to protect yourself from accidental recharges. Follow the steps that match your subscription platform, keep your proof of cancellation, and monitor your bank account for the next billing cycle. Stopee has helped thousands of South African consumers cancel unwanted subscriptions and recover incorrectly charged fees-and we're here to support your cancellation journey too.

Need additional help?

If you cancel and are still charged, or if Respontika's support team ignores your cancellation request, visit Stopee.com for a step-by-step guide on how to file a dispute with your bank and escalate complaints to the National Consumer Commission. Stopee specialises in exactly these scenarios, so you're not starting from zero. We've documented the most common delays and friction points-and we know which escalation tactics work in South Africa.

Take action today. Cancel your Respontika subscription now using the method above, save your confirmation, and check your bank statement in 48 hours. Your money, your choice, your control.